Intercom, Inc.

NOVEMBER 3, 2022

Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams. Whether you’re fully remote or not, setting up the right tools and processes will help you manage your team collaboratively and productively without resorting to intrusive surveillance.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Alchemer Mobile

FEBRUARY 20, 2020

After one bad experience, it’s easier for most customers to leave silently rather than providing feedback when they aren’t asked for it. At the end of the day, many customers feel that providing feedback is simply too time-consuming, too annoying, and too much of a hassle. How to Improve Your App Now. We know it’s urgent.

Feedback Software 147

Feedback Software Research Software User Testing Systems Review 147

Product Talk

AUGUST 4, 2021

This need is what led me to think about and design the opportunity solution tree. When I finally wrote about the opportunity solution tree (back in 2016), I knew that it was a big enough idea that I would need to write a book about it. This gave me a great feedback loop to measure the efficacy of my content.

Product Research 299

Product Research Books User Testing Research Software 299

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? In this article, we’ll be discussing the customer-led growth strategy, why it is so effective, and how you can implement it in SaaS companies. Five steps to implementing the customer-led strategy in SaaS companies. Let’s begin! What is customer-led growth?

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Alchemer Mobile

OCTOBER 21, 2021

What tools or methodologies do you use? What have been your favorite ways to connect and get feedback from your customers? Previously, he has worked for SaaS companies such as Dropbox and Apptimize. What tools or methodologies do you use? What are some trends you anticipate happening in the next several years?

User Testing 246

User Testing Data Visualization Product Management Product Manager 246

Alchemer Mobile

NOVEMBER 9, 2021

What tools or methodologies do you use? What have been your favorite ways to connect and get feedback from your customers? Over her career, she’s worked on almost every product area—from front end to backend, desktop to mobile apps, buyer to seller, and discovery to payments. ?WATCH What tools or methodologies do you use?

User Testing 246

User Testing Product Research Feedback Software Product Management 246

Alchemer Mobile

OCTOBER 14, 2021

What tools or methodologies do you use? What have been your favorite ways to connect and get feedback from your customers? Every industry is starting to adopt technology in interesting ways.” What tools or methodologies do you use? What are some trends you anticipate happening in the next several years?

Technical Review 245

Technical Review User Testing Data Visualization Product Management 245

Userpilot

JULY 10, 2024

If you’re looking to start or improve your SaaS product marketing strategy, this is the article to read. We explore how to create an effective SaaS marketing strategy plan and share 14 product marketing strategies you should implement in your SaaS business. Both are vital for SaaS success.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

AUGUST 17, 2024

Ready to create an in-app marketing funnel that converts? Click funnel vs landing page A landing page is a standalone web page designed with a single, focused objective: to get visitors to take a specific action, such as signing up for a free trial or downloading an ebook. Build a custom dashboard to track key conversion metrics.

Research Software 105

Research Software Feedback Software Analytic Tools Data Visualization 105

Usersnap

JULY 22, 2021

In our recent post I’ve shown you how we interpret and live up to the “release early, release often” paradigm of software development. In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. 25 Website Feedback Tools and How to set it up.

Feedback Software 98

Feedback Software User Testing Customer Feedback Product Research 98

The Product Coalition

FEBRUARY 18, 2023

It’s no wonder there are many tools that try to resolve this. But tools alone won’t fix anything and can do the opposite. Every now and then, early-stage founders approach me to hear about their product idea and give them feedback. Tools alone cannot be the answer. Tools can help us do that. Here’s why.

Data Visualization 158

Data Visualization Customer Communications Feedback Software User Testing 158

Userpilot

JULY 16, 2024

Are you a SaaS product manager in search of product differentiation examples to inspire your differentiation strategy? 10 Product differentiation examples to inspire your strategy Product differentiation strategies have been used successfully by different SaaS brands. Let’s consider a few examples: 1.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

Userpilot

AUGUST 30, 2023

Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. The customer acquisition funnel stages in SaaS are awareness, consideration, evaluation, and decision. They’re weighing various options available in the market, including your SaaS product.

Research Software 105

Research Software Feedback Software Customer Experience Customer Feedback 105

UX Studio: Product Management

AUGUST 17, 2018

Validating the value proposition of an app or website – do your potential customers understand it? Testing competitors’ solutions. Even without a test-ready prototype or a website in the initial phase of product development, you can get ahead by testing competitors’ solutions with the target group to gain insights on what to do better.

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

MARCH 23, 2022

There’s much more to NPS than sending users a customer feedback survey. They’re satisfied with your tool and most likely to recommend you. The 2022 NPS benchmark for SaaS is 41. NPS surveys are typically sent via emails or triggered in-app, but you could use a combination of both. NPS average by industry.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Userpilot

MAY 16, 2023

Getting paying customers for your SaaS business can be a challenging and complicated endeavor. However, the time-tested strategy of SaaS email marketing has proven to be a reliable method of driving product growth. Software companies need to use targeted emails instead of sending the same message to every user. Conversion.

Feedback Software 96

Feedback Software Analytic Tools Research Software User Testing 96

Product Innovation Educators

FEBRUARY 1, 2021

Product managers must communicate their ideas to others in ways that are clear and solicit feedback. Visual tools can make information easy to understand and also place it in context. Today, she joins us so we can understand how simple visual tools can make us better communicators.

Data Visualization 257

Data Visualization Positioning Strategy User Testing 257

Userpilot

JUNE 29, 2022

Product storytelling is a system of communicating value to an audience via a chosen narrative. A user story is an informal explanation of a software feature or functionality written from the end user’s perspective. Ask for feedback and learn why customers buy your product. Don’t include too much technical data.

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Userpilot

SEPTEMBER 20, 2022

We’ll also consider some famous SaaS word-of-mouth marketing examples. Stimulate discussions about your product on social media platforms using experience marketing or targeted social media marketing. You can also intentionally create hashtags that give your audience a cohesive system of discussing your brand, event, or campaign.

Feedback Software 97

Feedback Software Branding Customer Experience User Testing 97

Product Innovation Educators

JULY 31, 2023

And we had tried a bunch of standard tools to build products, but we realized that the one person who wasn’t in the room was the customer, and that was the most important person to have with us on the journey. The primary tool that we use is the PRFAQ document, short for press release and frequently asked questions.

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Data Visualization Feedback Software Customer Feedback Document 227

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and. To find out why people had stopped using the app, we did what we always do. Scope and team. The problem.

Research Software 96

Research Software Analytic Tools Feedback Software UX 96

Centercode

NOVEMBER 13, 2020

And while one could argue that the extenuating circumstances of pandemic life have made people more patient with technology, even that patience would have its limits. Making sure your streaming app or software looks good and is easy to use, no matter which television, computer, tablet, smartphone, or other devices your customers are using.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

Alchemer Mobile

MARCH 17, 2020

Due to rapidly-changing technology, customers have high expectations for the products they use. Whether that’s inviting your highest-value customers to participate in a beta or sending out surveys before and after a big mobile app update, you need a way to collect mobile feedback and check the pulse of your customer experience.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Userpilot

MARCH 16, 2023

SaaS landing pages are an essential step in the process of trying to get people to sign up for your solution. Product growth can often hinge on how effectively you can create a killer SaaS landing page and drive targeted traffic toward it. What is a SaaS landing page? What is a SaaS landing page? Features/benefits.

Feedback Software 98

Feedback Software Reporting Tools Embedded Analytics User Friction 98

Userpilot

JANUARY 8, 2024

In-app strategies for converting free or trial users to paying customers. This is particularly important in SaaS, where the CAC payback period is anything from a few months to over one year. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Centercode

APRIL 9, 2019

Technology. With smart products and cloud-based software in almost every home and office in the US, it’s easy to see the strides tech has made in little over a decade. It’s analog, so there’s no need for a software component. Now imagine today’s equivalent – a music streaming platform. Technology has evolved.

Feedback Software 68

Feedback Software Research Software User Testing Product Research 68

Userpilot

JULY 8, 2024

The article explores 20 major touchpoints in a SaaS product journey. By ensuring a positive customer experience across all touchpoints, SaaS companies can increase customer satisfaction , boost conversions, and strengthen relationships with their customer. Like blog posts, whitepapers, eBooks, or video tutorials. Let’s dive in.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

ProductPlan

APRIL 18, 2023

In-app messaging is a way of communicating with users within the context of your product, often taking the form of tooltips, banners, or in-app chat. For software products, in-app messaging includes all of the native messages sent to a user while they are using your product.

Feedback Software 75

Feedback Software Messaging Customer Communications Customer Experience 75

Userzoom

MAY 12, 2020

In our brand new ebook, How COVID-19 is changing the digital healthcare landscape , UserZoom’s team of digital healthcare solutions experts provide a detailed look into how healthcare organizations are using UX research to rapidly adapt—and continue to hit business goals—during this crisis-driven economy. Download ebook.

Healthcare 95

Healthcare Research Software Analytic Tools User Testing 95

Userpilot

MAY 3, 2021

I’ve yet to come across a SaaS business that doesn’t want to increase its Customer Lifetime Value (or LTV for short). Why does LTV matter for SaaS? LTV is an important metric for SaaS because of how much retention correlates with SaaS profitability, and because LTV is such a useful predictive tool for future financial decisions.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Data Visualization 98

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Product Innovation Educators

FEBRUARY 22, 2021

Amazon operates at a scale that often can’t be supported by any commercial solutions, so they have to create solutions themselves. At these meetings, a leader of the customer service group brought forward a customer problem that Amazon didn’t have a good solution for. Frugality—constraints breed innovation.

Customer Feedback 215

Customer Feedback User Testing Product Management Product Manager 215

Userpilot

FEBRUARY 4, 2023

Fast support, personalized experiences, and feedback collection are all core strategies that can help you wow your customers. How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction. Userpilot’s self-service knowledge base.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. How To Do a Quick Customer Success Platform Launch. The Hardest Question SaaS CEOs and Leaders Have to Face Now. The Essential Guide for the SaaS Executive During COVID-19. Churn and Risk Management.

Customer Experience 111

Customer Experience Customer Feedback Feedback Software User Testing 111

Centercode

OCTOBER 14, 2020

Now, work from home (WFH) is the norm for many companies — and it is permanently shaping the way people communicate, work, and adopt technology. Here are the three biggest obstacles and solutions for overcoming them. Transitioning from offices to private homes has expanded an already enormous technological landscape.

User Testing 98

User Testing Reporting Tools Feedback Software Customer Feedback 98

Gainsight

APRIL 11, 2025

Most companies adopting customer community solutions are aware of the key features needed to get started. Tools like community forums, knowledge base articles, and gamification are all great, but how do you build a community thats more than the sum of its parts? How will product feedback be managed? Let’s dive in.

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Customer Feedback Customer Experience User Testing Feedback Software 59