Gainsight

APRIL 5, 2022

Multi-product companies are bursting with growth potential. But product leaders and managers know how challenging it can be to keep that growth moving in the right direction. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. Users are forgotten.

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Userpilot

FEBRUARY 4, 2023

This type of reciprocity works because more customers will feel like spending money on your product or service if they’re satisfied with what you offered them. How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction.

User Testing 86

User Testing Customer Experience Customer Feedback Feedback Software 86

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Product Experience 101. Powering Experiences At Scale With Gainsight PX.

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

Centercode

NOVEMBER 20, 2019

The Centercode Research Team surveyed over 4000 consumers about their attitudes toward popular tech gifts. Here are the top 3 tech traits that will lead to sales this Cyber Monday — and 3 tips for ensuring your product delivers them. Users want a lot out of their tech products, but high-quality is at the top of the list.

User Testing 56

User Testing Product Research Customer Feedback Customer Experience 56

The Product Guy

SEPTEMBER 12, 2017

As you study the people who use your product or might use it, patterns start to emerge. A marketer or market researcher may view patterns in terms of demographics and buying activity. A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product.

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

Centercode

NOVEMBER 23, 2020

Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning. Research points to a phenomenon known as underspecification , where seemingly similar models in a lab ripple out to massive variations in practice.

Research Software 98

Research Software User Testing Reporting Tools Feedback Software 98

The Product Coalition

SEPTEMBER 29, 2020

Anyone familiar with Product Management will recognize the immortal phrase ‘influence without authority.’ As a Product Manager, you’re a team player who guides product development along its chartered course, but you have to do that without being the literal captain of the ship. What Does ‘Influence’ Mean?

Product Management 184

Product Management Product Manager Data Visualization Weak Development Team 184

Mixpanel

NOVEMBER 8, 2021

Let me jump right in: With product analytics, customer retention isn’t just something you measure after the fact; it should be something you can learn to predict (and then improve). How could a product manager possibly dig into the data and pull up something that’s genuinely useful for activation and retention? With product metrics.

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

Centercode

FEBRUARY 18, 2021

Product development also looked very different back then. Brainstorming product vision with your engineers and design team? User Experience as a field? And nestled in the center of all this was beta testing, a practice (usually without standardized processes) that loosely applied to any sort of pre-launch product testing.

User Testing 59

User Testing Customer Experience Feedback Software Data Visualization 59

UX Studio

AUGUST 15, 2018

A good product design team can do a huge job in making your product successful. They can make your product easier to understand and easier to use. A good product design team can make PO’s and PM’s life much easier. Building a great product requires a team effort. What is a product design team?

User Testing 103

User Testing Product Research Customer Feedback Customer Experience 103

Centercode

JANUARY 15, 2021

From the niche world of hi-tech enthusiasts from the 90s to today’s mainstream users, the people who consume technology have had as much of an effect on its evolution as it has had in our daily life. This isn’t to say that user experience or ease of setup wasn’t important back then.

User Testing 95

User Testing Feedback Software Customer Feedback Customer Experience 95

Userpilot

JUNE 13, 2022

We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more. Ready to dive in? What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

The Product Guy

MARCH 14, 2017

A product manager just stopped by the desk of the designer on a lazy Thursday afternoon. I’ve been in this situation while I worked with various product teams as a designer. Designers and UX researchers will be motivated if you give them important product issues to solve. Designers can help product people a lot.

User Testing 121

User Testing Research Software Feedback Software Data Visualization 121

Userpilot

JANUARY 8, 2024

As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. In-app strategies for converting free or trial users to paying customers. Best practices for effective customer acquisition and product-led growth.

Analytic Tools 103

Analytic Tools Research Software Feedback Software Customer Experience 103

The Product Coalition

DECEMBER 11, 2023

There are times, products, and audiences when optimizing for minimum cost and effort (even with the trade-off on benefit) is the right thing to do. Another example is product-led growth, which combines lower prices with a self-service approach. That’s the magic of a great user experience. That’s how I ended up switching.

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

Split

JULY 15, 2020

When the time finally came for you, confidence on our team was usually not high because no one knew for sure what would happen once we deployed the new code to production. Our product team would then have to spend countless anxiety-inducing hours testing the critical flows in production after we released to make sure nothing broke.

Software Review 93

Software Review User Testing Customer Experience Release Management 93

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. A self-service SaaS sales process is best for companies with a simple and/or affordable product. Transactional model.

Feedback Software 97

Feedback Software Research Software Reporting Tools Onboarding KPIs 97

UX Studio

MARCH 27, 2018

As more and more UX designers and researchers get hired to make products better, we must think about how to best organize them. When someone speaks about UX, they probably mean a union of three disciplines : UX design, UI design and user research. User experience design. UX Research.

UX 98

UX User Testing Data Visualization Research Software 98

Usersnap

FEBRUARY 6, 2021

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. By Usersnap. My Customer.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

eG Innovations

SEPTEMBER 22, 2021

In the realm of monitoring products, proactive monitoring usually means identifying potential issues within IT infrastructure and applications before users notice and complain and initiating actions to avoid the issue from becoming user noticeable and business impacting. Auto-discovery and dependency mapping.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Artificial Inteligence 52

UX Studio

JULY 11, 2018

5 research methods to improve web checkout conversion rates. Uber replaced the painful web checkout process by automatically charging the credit card when the customer receives the service or product. Not every product has got there yet. Finding the why’s: User interviews and usability testing to understand user behavior.

UX 95

UX User Testing Data Visualization Customer Experience 95

UX Studio

MARCH 8, 2019

So you decided to hire real pros for help with user experience this time. Preparing an important move with your team, you want super awesome user interface. Do you have dedicated UX researchers? Will the designers work full time on my product? However, keep in mind how every product differs from every other.

Research Software 51

Research Software UX User Testing Feedback Software 51

Revulytics

MAY 17, 2018

For our purposes in product management, I’d like to focus on the importance of presenting contextually relevant information to users of our software applications. What does it mean to be contextually relevant in the context of product management? Keep that in mind when you send an email with a survey for a user to complete.

Analytic Tools 65

Analytic Tools Data Visualization Messaging Reporting Tools 65

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. We have a great product, and customers love using it.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. Initial user research.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

UX Studio

APRIL 16, 2019

They do so not only to build beautiful and functional products. Design forms a latent part of the teams responsible for product development and the task not handled by trained designers. Both economic viability and users’ needs and pains drive the solution. Bring new technologies, products, or services to market.

User Testing 96

User Testing Data Visualization Research Software Feedback Software 96

Split

JUNE 11, 2020

In order to remain agile, we can apply similar procedures to the Software Release Life Cycle, or the process by which we move a product from coding into development. At the alpha stage, testing is being given to the product as a whole. It is typically only being tested in-house. How Feature Flags Work.

User Testing 59

User Testing Customer Experience Software Developers Software Development 59

Usersnap

FEBRUARY 6, 2020

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. By Usersnap. My Customer.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Userpilot

APRIL 21, 2024

Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company. TL;DR Net Promoter Score (NPS) is a single-survey question that asks users about the likelihood of recommending your product or service to others.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

JULY 15, 2022

A macro conversion defines actions undertaken by a user that serve the primary goal of your business. You can track macro conversions to gain a better understanding of your product, in the long run, track the success of your marketing strategies, and identify when you’ve completed your primary conversion objective.

Customer Experience 98

Customer Experience Customer Feedback Data Visualization User Testing 98

UX Studio

SEPTEMBER 13, 2018

The design sprint methodology can provide the ultimate, bullet-proof solution to your product or business problem in 5 days. But does the method fit your product team right now? A design sprint comprises the well-balanced fusion of the most productive methodologies in an intensive week. Sounds compelling, doesn’t it?

User Testing 89

User Testing Feedback Software Workshop Customer Experience 89

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Userpilot

FEBRUARY 4, 2021

Email automation can be a powerful tool for your SaaS to boost new user activation and drive growth at every stage of the user journey, if used correctly. Your users’ mailboxes are already flooded with so much mail, it’s *really* hard to get through the noise. SaaS user journey stages overview. And that’s a big IF.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Events 98

UX Studio

OCTOBER 18, 2018

But if your user doesn’t get you, all is lost. For example, designers naturally want to create nice, usable products. Usually, they draw a detailed wireframe, test it a couple of times and at the end give it a fancy UI. They think in pixels and communicate with users in a visual language.

UX 101

UX User Testing Systems Review Workshop 101

UX Studio

MAY 15, 2018

Keep these anchor points in mind, for designers and developers equally, as well as product team leads and other managers. First of all, I must state that a “finished design” of a digital product does not exist. We recently wrote an ebook, “Product Managers’ Guide to UX Design”. We can always do something more.

Weak Development Team 96

Weak Development Team Technical Advisors Development UX 96

UX Studio: Product Management

NOVEMBER 1, 2019

We at our UX company start with quick paper sketches, then build wireframes and clickable prototypes, test and iterate them, and finally get to the pixel-perfect, detailed design plans. Most news pages get a passing grade in the three-question test. Visual hierarchy and user experience. Granted, copy also needs testing.

User Testing 76

User Testing Feedback Software Research Software UX 76

Iteratively Blog

MARCH 15, 2020

They offer a total of 6 analytics courses which primarily tell you how to use their products. data.world is a product that unites and classifies all of your business’s data, metadata, and analysis within an intuitive user experience to help technical and non-technical people collaborate using their preferred tools.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101