Gainsight

APRIL 5, 2022

Multi-product companies are bursting with growth potential. But product leaders and managers know how challenging it can be to keep that growth moving in the right direction. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. Users are forgotten.

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

UX Studio

NOVEMBER 26, 2018

Creating a digital product from scratch can make for an exciting process but never a smooth ride. But by doing the right research at the right time, you can get the information you need to advance. Easier said than done… Is it not just a question of market research vs user research? What should I do?

User Testing 107

User Testing Market Research Product Research Research Software 107

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Product Experience 101. Powering Experiences At Scale With Gainsight PX.

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

UX Studio

JULY 4, 2018

As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. Its technologies can bring immersive experiences into people’s homes like no other technology can.

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User Testing Research Software Product Research Feedback Software 73

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. A UX research-only project. Therefore, they wanted us to conduct extensive user research aimed at understanding the main problems their users were currently facing.

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User Testing Research Software Product Research Customer Experience 74

Centercode

NOVEMBER 23, 2020

Earlier this month, a team of 40 Google researchers published a study about just that — and their investigation returned some vital insights into the challenges of developing machine learning. The leader of the research team said it best: “We need to be doing a lot more testing.” So what can you do about this?

Research Software 98

Research Software User Testing Reporting Tools Feedback Software 98

Centercode

JUNE 4, 2019

Was it entirely in the name of research? Below is a summary of our discussion on the testing strategies that bring delightful VR products to market. You can’t get a holistic view of a commercial product by testing it before it’s feature complete. Gathering Live Environment Data.

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User Testing Product Research Research Software Feedback Software 66

Userzoom

JANUARY 28, 2020

This week, we’ll look at how user researchers can get started with accessibility testing, design and compliance. . As a UX researcher, you are intimately familiar with identifying and solving problems. In a nutshell, accessibility is how users with impairments – whether permanent or temporary – use the web.

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User Testing Research Software Product Research Customer Experience 92

The Product Coalition

SEPTEMBER 29, 2020

Anyone familiar with Product Management will recognize the immortal phrase ‘influence without authority.’ As a Product Manager, you’re a team player who guides product development along its chartered course, but you have to do that without being the literal captain of the ship. What Does ‘Influence’ Mean?

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Product Management Product Manager Data Visualization Weak Development Team 182

The Product Guy

MARCH 14, 2017

A product manager just stopped by the desk of the designer on a lazy Thursday afternoon. I’ve been in this situation while I worked with various product teams as a designer. Designers and UX researchers will be motivated if you give them important product issues to solve. Designers can help product people a lot.

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User Testing Research Software Feedback Software Data Visualization 121

Centercode

FEBRUARY 18, 2021

Product development also looked very different back then. Brainstorming product vision with your engineers and design team? User Experience as a field? And nestled in the center of all this was beta testing, a practice (usually without standardized processes) that loosely applied to any sort of pre-launch product testing.

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User Testing Customer Experience Feedback Software Data Visualization 59

Revulytics

MAY 17, 2018

For our purposes in product management, I’d like to focus on the importance of presenting contextually relevant information to users of our software applications. What does it mean to be contextually relevant in the context of product management? Keep that in mind when you send an email with a survey for a user to complete.

Analytic Tools 65

Analytic Tools Data Visualization Messaging Reporting Tools 65

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. SaaS sales can be broken down into three models: self-service, transactional, and enterprise. The self-service model.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

The Product Guy

SEPTEMBER 12, 2017

As you study the people who use your product or might use it, patterns start to emerge. A marketer or market researcher may view patterns in terms of demographics and buying activity. A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product.

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

Userpilot

APRIL 21, 2024

Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company. TL;DR Net Promoter Score (NPS) is a single-survey question that asks users about the likelihood of recommending your product or service to others.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

UX Studio

MARCH 27, 2018

As more and more UX designers and researchers get hired to make products better, we must think about how to best organize them. When someone speaks about UX, they probably mean a union of three disciplines : UX design, UI design and user research. User experience design. UX Research.

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UX Studio

APRIL 16, 2019

The term “design” often describes a visual output – a form, colour, texture, layout – or a styling activity. In other cases, the meaning of design goes beyond a product’s appearance, also referring to how it works and its functionality. They do so not only to build beautiful and functional products. Non-Design.

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User Testing Data Visualization Research Software Feedback Software 96

UX Studio

AUGUST 15, 2018

A good product design team can do a huge job in making your product successful. They can make your product easier to understand and easier to use. A good product design team can make PO’s and PM’s life much easier. Building a great product requires a team effort. What is a product design team?

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User Testing Product Research Customer Feedback Customer Experience 103

eG Innovations

SEPTEMBER 22, 2021

In the realm of monitoring products, proactive monitoring usually means identifying potential issues within IT infrastructure and applications before users notice and complain and initiating actions to avoid the issue from becoming user noticeable and business impacting. What is Proactive Monitoring?

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Artificial Inteligence 52

Usersnap

FEBRUARY 6, 2021

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. By WBR Insights.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Usersnap

FEBRUARY 6, 2020

As a result, it’s important for leaders in SaaS and E-commerce businesses to constantly improve customer experience to stay competitive. Marketing, customer support, and product managers can check out these CX resources to stay ahead of the curve: Awesome reads to help you improve customer experience. By WBR Insights.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

UX Studio

JULY 11, 2018

5 research methods to improve web checkout conversion rates. Uber replaced the painful web checkout process by automatically charging the credit card when the customer receives the service or product. Not every product has got there yet. The authors of Lean Analytics tell us to definitely avoid vanity metrics.

UX 95

UX User Testing Data Visualization Customer Experience 95

Userpilot

JULY 15, 2022

A macro conversion defines actions undertaken by a user that serve the primary goal of your business. You can track macro conversions to gain a better understanding of your product, in the long run, track the success of your marketing strategies, and identify when you’ve completed your primary conversion objective.

Customer Experience 98

Customer Experience Customer Feedback Data Visualization User Testing 98

Centercode

JANUARY 15, 2021

From the niche world of hi-tech enthusiasts from the 90s to today’s mainstream users, the people who consume technology have had as much of an effect on its evolution as it has had in our daily life. This isn’t to say that user experience or ease of setup wasn’t important back then.

User Testing 95

User Testing Feedback Software Customer Feedback Customer Experience 95

Userpilot

MAY 9, 2024

The customer onboarding process is essential for product success. From initial sign-up to renewals and upgrades, it guides customers to ensure they have a seamless experience and can easily achieve their goals. TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively.

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

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Feedback Software Marketing User Testing Finance 162

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?

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User Testing Product Research Research Software Feedback Software 141

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. We also checked the analytics data.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

UX Studio

SEPTEMBER 13, 2018

The design sprint methodology can provide the ultimate, bullet-proof solution to your product or business problem in 5 days. But does the method fit your product team right now? A design sprint comprises the well-balanced fusion of the most productive methodologies in an intensive week. Sounds compelling, doesn’t it?

User Testing 89

User Testing Feedback Software Workshop Customer Experience 89

Userpilot

FEBRUARY 4, 2021

Email automation can be a powerful tool for your SaaS to boost new user activation and drive growth at every stage of the user journey, if used correctly. It’s about really trying to understand the user’s needs and create the best possible experience for them. SaaS user journey stages overview. Activation.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Events 98

UX Studio

MAY 24, 2019

But using continuous research and idea validation, you can keep your design efforts moving in the right direction. They expected in-depth research and idea validation to support our design efforts and to find the best possible solution. It definitely made for an interesting experience from a UX researcher perspective.

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Research Software Feedback Software Information UX 46

Gainsight

JANUARY 30, 2023

By Tori Jeffcoat, Senior Product Marketing Manager, Gainsight. Life used to be predictable. Drive Net Revenue Retention With Product Experience In this new economic environment, successful tech businesses are leveraging product experience (PX) to drive durable growth in their digital offerings. Rely on data.

Data Visualization 52

Data Visualization Customer Experience Research Software Product Research 52

Mixpanel

JANUARY 11, 2021

As Head of Data Science, Digital Ventures at Viacom18 Media—a Mumbai-based joint venture between ViacomCBS and Network18 and one of India’s fastest-growing entertainment networks—Anubhav Shrivastava has led the company’s shift toward data-informed decision making. The surprising viewership trends associated with Covid-19.

Data Visualization 98

Data Visualization User Testing Customer Experience Analytic Tools 98

Centercode

FEBRUARY 11, 2021

Department of Commerce reported a 30% increase in online spending from 2019 to 2020 (compared to the previous 13% increase year over year). More than 62% of consumers now say they’re shopping online more than they used to, with 36% reporting they shop online weekly. Purchases Are More Research-Driven.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

eG Innovations

AUGUST 4, 2022

Every modern monitoring product will have some capabilities to leverage thresholds of some sort to automatically raise alerts when critical metrics pass a value that indicates something of concern may be occurring, such as a performance slowdown, resource constraint, or availability issue.

Reporting Tools 87

Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

Userpilot

JUNE 12, 2023

Whether you’re converting website leads or attracting paying users, understanding and optimizing the SaaS conversion path is key to unlocking success and achieving sustainable product growth. TL;DR The SaaS conversion path is the journey that potential customers follow from unknown website visitors to product subscribers.

Customer Experience 98

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eG Innovations

AUGUST 3, 2021

Troubleshooting with automated and built-for-Citrix monitoring tools. We were able to answer most of the questions during the webinar but there were a few we simply didn’t get to or that needed further research to follow-up. 3 How could I monitor the end-user network, client, etc. Does eG Enterprise alert or report on this?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52