Userpilot

FEBRUARY 4, 2023

This type of reciprocity works because more customers will feel like spending money on your product or service if they’re satisfied with what you offered them. How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

UX Studio

JULY 11, 2018

Here’s our detailed UX guide. . 5 research methods to improve web checkout conversion rates. Uber replaced the painful web checkout process by automatically charging the credit card when the customer receives the service or product. Not every product has got there yet. User interviews. We can’t avoid it.

UX 95

UX User Testing Data Visualization Customer Experience 95

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. From the UX redesign process to churn rate. Scope and team.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

UX Studio

MARCH 8, 2019

So you decided to hire real pros for help with user experience this time. Preparing an important move with your team, you want super awesome user interface. You’ve already found a potential UX company for your project. Disclaimer: The fact that I run a UX company myself disqualifies me as an objective source.

Research Software 50

Research Software UX User Testing Feedback Software 50

The Product Guy

SEPTEMBER 12, 2017

As you study the people who use your product or might use it, patterns start to emerge. A marketer or market researcher may view patterns in terms of demographics and buying activity. A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product.

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

UX Studio

AUGUST 15, 2018

A good product design team can do a huge job in making your product successful. They can make your product easier to understand and easier to use. A good product design team can make PO’s and PM’s life much easier. Building a great product requires a team effort. What is a product design team?

User Testing 103

User Testing Product Research Customer Feedback Customer Experience 103

UX Studio

OCTOBER 18, 2018

But if your user doesn’t get you, all is lost. For example, designers naturally want to create nice, usable products. Usually, they draw a detailed wireframe, test it a couple of times and at the end give it a fancy UI. They think in pixels and communicate with users in a visual language.

UX 101

UX User Testing Systems Review Workshop 101

The Product Coalition

SEPTEMBER 29, 2020

Anyone familiar with Product Management will recognize the immortal phrase ‘influence without authority.’ As a Product Manager, you’re a team player who guides product development along its chartered course, but you have to do that without being the literal captain of the ship.

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Product Management Product Manager Data Visualization Weak Development Team 183

Userpilot

JUNE 13, 2022

We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more. Ready to dive in? What is a SaaS blog?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

The Product Guy

MARCH 14, 2017

A product manager just stopped by the desk of the designer on a lazy Thursday afternoon. I’ve been in this situation while I worked with various product teams as a designer. So after growing our design team at UX studio from 2 to 20 people, I share my learnings with you about how to work with designers.

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User Testing Research Software Feedback Software Data Visualization 121

Mixpanel

NOVEMBER 8, 2021

Let me jump right in: With product analytics, customer retention isn’t just something you measure after the fact; it should be something you can learn to predict (and then improve). How could a product manager possibly dig into the data and pull up something that’s genuinely useful for activation and retention? With product metrics.

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

Centercode

FEBRUARY 18, 2021

Product development also looked very different back then. Brainstorming product vision with your engineers and design team? User Experience as a field? And nestled in the center of all this was beta testing, a practice (usually without standardized processes) that loosely applied to any sort of pre-launch product testing.

User Testing 59

User Testing Customer Experience Feedback Software Data Visualization 59

The Product Coalition

DECEMBER 11, 2023

There are times, products, and audiences when optimizing for minimum cost and effort (even with the trade-off on benefit) is the right thing to do. Another example is product-led growth, which combines lower prices with a self-service approach. That’s the magic of a great user experience. That’s how I ended up switching.

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

Userpilot

FEBRUARY 4, 2022

We’ll also go over how to improve essential SaaS sales metrics like customer acquisition cost, annual recurring revenue, average purchase value, and expansion MRR so you can make the most out of your SaaS product. A self-service SaaS sales process is best for companies with a simple and/or affordable product. Transactional model.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

UX Studio

APRIL 16, 2019

They do so not only to build beautiful and functional products. Design forms a latent part of the teams responsible for product development and the task not handled by trained designers. Both economic viability and users’ needs and pains drive the solution. Bring new technologies, products, or services to market.

User Testing 96

User Testing Data Visualization Research Software Feedback Software 96

UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. Redesigning information architecture in UX projects can come with risks. But using continuous research and idea validation, you can keep your design efforts moving in the right direction.

Research Software 46

Research Software Feedback Software Information UX 46

UX Studio

SEPTEMBER 13, 2018

The design sprint methodology can provide the ultimate, bullet-proof solution to your product or business problem in 5 days. But does the method fit your product team right now? At UX studio , we facilitate many workshops to enhance ideas. In fact, it does not present an exclusive method for new product design at all.

User Testing 89

User Testing Feedback Software Workshop Customer Experience 89

UX Studio

MAY 15, 2018

We at UX studio have a long history of working with developers during our projects, and fortunately, we get better and better at it every time. Keep these anchor points in mind, for designers and developers equally, as well as product team leads and other managers. We recently wrote an ebook, “Product Managers’ Guide to UX Design”.

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Weak Development Team Technical Advisors Development UX 96

UX Studio: Product Management

NOVEMBER 1, 2019

Probably the most common question about UX is how to start screen design and what principles should we care about? We at our UX company start with quick paper sketches, then build wireframes and clickable prototypes, test and iterate them, and finally get to the pixel-perfect, detailed design plans. Let’s take a look at NBC.

User Testing 76

User Testing Feedback Software Research Software UX 76

Userpilot

JULY 15, 2022

A macro conversion defines actions undertaken by a user that serve the primary goal of your business. You can track macro conversions to gain a better understanding of your product, in the long run, track the success of your marketing strategies, and identify when you’ve completed your primary conversion objective.

Customer Experience 98

Customer Experience Customer Feedback Data Visualization User Testing 98

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?

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User Testing Product Research Research Software Feedback Software 141

UX Studio

NOVEMBER 28, 2018

And just call your favorite design team to get a ready-made solution or just a bit more user research for next month. They bring field-tested processes on one hand and a wide range of skills on the other. Spending a lot of time with your product, you tend to get lost in the details. General user experience?

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User Testing Weak Development Team Research Software Product Research 41

Userpilot

APRIL 21, 2024

Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company. TL;DR Net Promoter Score (NPS) is a single-survey question that asks users about the likelihood of recommending your product or service to others.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

FEBRUARY 4, 2021

Email automation can be a powerful tool for your SaaS to boost new user activation and drive growth at every stage of the user journey, if used correctly. Your users’ mailboxes are already flooded with so much mail, it’s *really* hard to get through the noise. SaaS user journey stages overview. And that’s a big IF.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Events 98

The Product Guy

AUGUST 10, 2017

As Marc Wendell described in a Product Mentor video, the foundation of success in both product management and user experience (UX) is solving a problem for a specific user. Products fall short when they include and/or over-prioritize extraneous features that don’t solve that user’s problem.

User Testing 118

User Testing Customer Experience Research Software Customer Feedback 118

UX Studio

FEBRUARY 18, 2019

Working with the right UX consultant could be added to your list of healthy, relaxing habits. UX consulting can keep you, your team and your product healthy. In this post, you will find the most important traits to look for in a UX consultant. In this article we discuss: What a UX consultant does.

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Consulting UX User Testing Research Software 89

Userpilot

JUNE 12, 2023

Whether you’re converting website leads or attracting paying users, understanding and optimizing the SaaS conversion path is key to unlocking success and achieving sustainable product growth. TL;DR The SaaS conversion path is the journey that potential customers follow from unknown website visitors to product subscribers.

Customer Experience 98

Customer Experience User Friction User Testing Data Visualization 98

Intercom, Inc.

JULY 4, 2019

That’s why we asked Josh Seiden , a well-known product consultant and author, to join us on the podcast. We wanted to jump into this hot topic to see if we could marry our practical experience with Josh’s framework. That experiment might be to make a minimum version of the feature. It might be some kind of research.

User Testing 212

User Testing Customer Experience Feedback Software Research Software 212

UX Studio

NOVEMBER 19, 2018

We found this a wonderful joke at UX Studio when we created our company’s first running t-shirts, even though we knew the vast majority won’t get it in most competitions. To make it easier to understand why we really love to run a design sprint so much at UX Studio, we created a list of its biggest benefits. Do you get it?

Feedback Software 105

Feedback Software User Testing Customer Experience Workshop 105

UX Studio: Product Management

OCTOBER 26, 2017

If you work with products, it will become your best friend (OK, maybe just a regular friend whom you keep telling it to). So yeah, getting new users rocks, but don’t neglect the current ones; the product will thank you later. Retention best measures user experience when paired with qualitative data.

Customer Experience 106

Customer Experience Data Visualization Analytic Tools User Testing 106

Userzoom

SEPTEMBER 10, 2019

Tip #1 – make your portal less ‘otherworldly’ When we think about user experience, we usually think about customers. This is because web design is so closely entangled with marketing that it’s hard to separate designing sites from selling products. This is both simpler and more complex than consumer research.

Research Software 43

Research Software User Testing Reporting Tools Customer Experience 43

Imaginary Cloud - Design

OCTOBER 28, 2021

Design can be defined as functional art, made with practical purposes in mind: to improve usability, shape experience, create identity, promote engagement and generate impact, depending on the medium it uses. Product packaging. Design performance can be analyzed and tested. We’re not called users by accident. Web Design.

Data Visualization 77

Data Visualization Analytic Tools Research Software User Testing 77

UX Studio

JANUARY 14, 2019

Forms look like the most innocent and straightforward UI components, yet they handle the most important interactions with your product. They channel your users to sign up and pay. It provides a superb starting point to start testing and experimenting to find out what works best for you. Optimizing for mobile form design.

User Testing 108

User Testing Research Software Customer Experience Feedback Software 108

Userpilot

MARCH 16, 2023

Product growth can often hinge on how effectively you can create a killer SaaS landing page and drive targeted traffic toward it. Use colored buttons, animated videos, and product screenshots to create visually appealing landing pages. Airtable never shies away from creating a dedicated SaaS landing page for each of its products.

Feedback Software 98

Feedback Software Reporting Tools Embedded Analytics User Friction 98

Userzoom

JANUARY 8, 2020

When your organization has bought into the idea of running user research throughout the entire design process , there’s one side effect you may not have expected to be an issue – the sheer volume of requests from multiple teams asking for your UX expertise. Ted Boren , Senior UX Researcher | Instructure.

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User Testing Product Research Customer Experience Customer Feedback 134

Userpilot

JUNE 25, 2021

Do you want to build an efficient SaaS Product Marketing strategy, but are not sure where to start? In this post, we go over the main product growth strategy steps and some examples of SaaS business growth strategies. What is a product marketing strategy? What is a product marketing strategy?

Research Software 85

Research Software Analytic Tools Feedback Software Onboarding KPIs 85

Userzoom

NOVEMBER 27, 2019

In our continuing effort to demystify the statistics in your user research studies , we’re looking at confidence intervals: why do we need them, what are they, and why they are useful? Taking our UK student example, imagine we wanted to test two designs for a student bank account to see which design students preferred.

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User Testing Customer Experience Product Research Data Visualization 83