Wed.Feb 08, 2023

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How AI Drives Digital Customer Success

Gainsight

By Jake Ellis, Principal Product Evangelist, Gainsight From Alexa to ChatGPT, artificial intelligence (AI) has recently become a household name. It wasn’t long ago that the notion of tech-powered superintelligence supporting our day-to-day lives was the stuff of sci-fi. But today, we weave in and out of digitally guided journeys and virtual realities just as seamlessly as we navigate real-world experiences.

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Tools of the Trade: Recruiting Customer Interview Participants

Product Talk

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” When it comes to continuous discovery, there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. – Tweet This That’s why we started the T

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The 2023 Self-Care Playbook for UX Researchers

UserInterviews

Strategies for self-care and workplace wellness as a UX researcher (even with a global recession in the forecast).

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Keep Testers Engaged with These 10 Beta Activities

Centercode

There’s a wide variety of activities your beta testers are more than willing to do to help improve your product. The activities that make the most sense for your test will vary based on your product and objectives, but here are ten of the most common ones (spoiler alert: bug reports are just the tip of the iceberg!).

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

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ONE THING on Contest: You came from What?

Product Culture

People come to the product profession from a huge variety of paths. Sure, lots come from engineering, but I know former marketers, UX people, account execs, customer service people, and sales engineers. I find varied backgrounds can make product people particularly good at empathizing with stakeholders because they’ve done some of these other jobs themselves.