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In this #mtpcon London session, Tolulope Ayeni, Lead Product Manager at Rexel, shares some practical and actionable tips on managing product managers. [.] Read more » The post Managing product managers for success by Tolulope Ayeni appeared first on Mind the Product.
Learn how to build a DEEP backlog and conduct productive refinement calls in order to maintain a happy and agile team. Let's start with a reflection. The questions to follow will help you understand if your team is or not suffering from the structural problems caused by a poorly refined backlog: Is your team able to finish the user stories within the sprint, or are the stories frequently dragged from one sprint to another?
We’re delighted to share that Intercom has launched as one of the first apps in the new Stripe App Marketplace, announced last month at Sessions. Millions of companies – from the world’s largest enterprises to the most ambitious startups – use Stripe to accept payments, grow revenue, and accelerate new business opportunities. We’re excited to work with Stripe to help make their customers’ experiences more personal through Stripe’s Intercom App.
It’s time to perk up the product management industry by redoing Blackalicious’ most popular song, “Alphabet Aerobics”. If you have read my article “There is no business like flow business” you know I am all up for a rewrite challenge, so with no further ado I am proud (and at the same time worried it will not make any sense nor resonate with you all) to present the Product Management Alphabet Aerobics.
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
When it comes to friendships, quality matters more than quantity. Thirty-six percent of Americans say they are “seriously lonely.” For many people, the solution may seem to be to go out and get more friends. Yet one study shows that when it comes to friendships, less is more. But how do you decide which friendships to invest in and which to let go of?
What are the golden rules of great customer service and why should you utilize them? The reputation of your company depends on the quality of service you provide to your customers. It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations.
What are the golden rules of great customer service and why should you utilize them? The reputation of your company depends on the quality of service you provide to your customers. It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! In this article, we’ll be sharing 10 golden rules of customer service that will help your support team develop quality support and exceed customer expectations.
Chinese product managers are trying to win over millions of Indian users Image Credit: Neha Singh. If you were the product manager for a new social media app, what would your #1 goal be every day when you went to work? There is only one answer to that question: to sign up more users for you app. Social media is all about growth. There are a number of new social media apps that are being created by Chinese companies (who else would know about what appeals to millions of people?
In the competitive world of SaaS products, keeping hold of your customers is critically important: in this article, we’re going to explore five of the most consequential types of automation flows for customer retention. We’ll start by breaking down what customer retention is, then look at various types of automated flows, and finally draw out some specific examples you can apply in your own product.
A lot’s changed since my last interview with McKinsey on Net Retention and Customer Success. One thing that hasn’t: they remain an incredible source of wisdom, especially when SaaS is now collectively facing challenging times. Recently, I spoke with one of McKinsey’s partners, Sid Tandon , about Customer Success’ role as a lifeline for SaaS in the economic downturn.
When a mobile app is sluggish, unresponsive, or difficult to use, one of two things is likely to happen. One, it gets buried on a screen full of other apps and forgotten about. Or two, long press and uninstall.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
Reveal Embedded Analytics. A great embedded analytics solution can enhance data-driven decision-making and lead to improved outcomes with powerful, high-impact dashboards. Too often, unfortunately, valuable business data is obscured by a bad presentation. Overcrowded dashboards with confusing and misleading information keep users from extracting actionable insights. .
The first step to running a successful software beta test is having a thorough plan in place. While you won’t be dealing with issues such as shipping and tracking devices as you would in a hardware test, software beta tests have their own challenges.
How this product manager created a successful product for an underserved market. Today we are taking a product journey, exploring how an insight about an underserved market turned into a valuable product and a rapidly growing company. I love hearing stories of a product’s journey and enjoy sharing one occasionally on this podcast because, regardless of you role in product management, leadership, or innovation, there are important lessons to be learned. .
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