Intercom, Inc.

JUNE 18, 2018

A few years ago, we had a seemingly simple problem to solve: our customers needed an easy way to set realistic expectations around their response times to conversations in our Messenger. Did this prove that we should have trusted our intuition all along? When we first considered the problem that businesses were facing, we instantly thought of implementing something like an “office hours” setting, so businesses could easily alert people to when they were likely to respond.

User Testing 222

User Testing Research Software Customer Experience Product Research 222

The Accidental Product Manager

JUNE 18, 2018

ESPN is losing subscribers and Disney product managers have to do something. Image Credit: Matt Dempsey Follow. Disney is a very large, very successful company. The company is made up of many different parts: consumer products, theme parks, film studios, and media networks. Many parts of the company are doing very well right now, but other parts are not.

Product Management 66

Product Management Product Manager Management Management 66

UserVoice

JUNE 18, 2018

No product leader should be surprised how much their new job features coffee meetings and impromptu chats. There will be plenty of leaders at your level (sales, support, success, marketing, etc.) and while you may be the one given domain over the roadmap, your stakeholders take these peers’ opinions of your work into serious account. How do you build solid, open relationships with these key.

Roadmap 172

Roadmap Marketing Product Management Product Manager 172

bpma ProductHub

JUNE 18, 2018

By John Mansour – Most organizations have strategic plans that include goals for revenue growth, new customers, market share and other quantifiable metrics. All good! But a huge disconnect often exists between the corporate strategic plan and tactical product, marketing and sales plans.

Product Marketing 150

Product Marketing Marketing Product Strategy Strategy 150

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UserVoice

JUNE 18, 2018

No product leader should be surprised how much their new job features coffee meetings and impromptu chats. There will be plenty of leaders at your level (sales, support, success, marketing, etc.) and while you may be the one given domain over the roadmap, your stakeholders take these peers’ opinions of your work into serious account. How do you build solid, open relationships with these key peers, and what can happen if you let this important step slide?

Development Team Review 100

Development Team Review Technical Review Customer Experience Positioning 100

Andrew Chen

JUNE 18, 2018

( lime). The scooter startups are way more important than you think, or in emoji-speak: + =. Let me explain. Right now, scooters are a lot of things – fun, cute, adventurous – but here’s a couple words I rarely hear about them: Strategic. Important. Platform play. And yet they are. Chris Dixon has written that the next big thing will start out by looking like a toy.

Transportation 75

Transportation Startups Download Customer Experience 75

Product Innovation Educators

JUNE 18, 2018

Mature products require tough decisions and time for retrospection. In this discussion, we bring some mature thinking to the topic of maturity. The product life cycle consists of five phases — introduction, growth, maturity, decline, and retire. Successful products make it to maturity, and if properly managed, can generate profit for your organization for a long time.

Product Research 54

Product Research Feedback Software Reporting Tools User Testing 54

Indicative

JUNE 18, 2018

Check out the big data news stories you need to know about this week: 1. A BETTER COMMUTE. Swiftly is a transit startup that wants to arm commuters and transit operators with data. The software integrates directly with GPS systems of public transit to collect reliable real-time data, Inc reported. On the enterprise side, Swiftly helps cities identify problems faster by giving them quick insight into their vehicles.

Data Visualization 56

Data Visualization Research Software Reporting Tools User Testing 56

Johanna Rothman

JUNE 18, 2018

Consultants and writers share a common problem: we are business owners. That means we manage our businesses. Yes, I manage my own product development and my business. The great Joanna Penn interviewed me and the podcast is now live: Strategy And Business Plans For Authors With Johanna Rothman. If you write and self-publish, you should listen to Joanna.

Consulting 46

Consulting Workshop Agile Naming 46

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

Indicative

JUNE 18, 2018

The NY Tech Meetup has a long history of highlighting the best emerging technology in the Silicon Alley. Each month, we will bring you the highlights straight from the event. At June’s event at the SVA Theatre, presenters demoed technology that ranged from helping people with visual impairments navigate the world, to teaching kids about engineering through race cars. 1.

Analytic Tools 53

Analytic Tools Data Visualization Customer Experience Healthcare 53

Mind the Product

JUNE 18, 2018

Kevin Trilli joined Onfido as our chief product officer last year and brought with him some great experience, tools, and techniques. His methods have got us much more in tune commercially, and thinking strategically. It’s made me want to share how we work, so others can try it too and let us know how they’ve improved some of these methods. In these two posts I’ll cover three tools.

Research Software 107

Research Software Onboarding KPIs Product Research User Testing 107

Birst BI

JUNE 18, 2018

Retailers are focused more than ever on quickly adjusting to changing customer preferences and demand. Specialty’s Café and Bakery is a great example of a retailer that is using data to drive decisions related to product development and selection, inventories, staffing, and more to attract and keep customers. For example, retailers rely on business intelligence (BI) tools to predict future demand for products around known factors such as special events or holidays.

Data Visualization 76

Data Visualization Customer Experience Artificial Inteligence Analytic Tools 76

UX Studio

JUNE 18, 2018

Every three months, our team comes together to define company objectives for the next quarter. It’s the whole team that decides on objectives and strategy, not only executives or VP’s. Everyone takes part; even the newest member has a say at the table. Here’s why we have been doing this since the early beginnings, and what we’ve learned so far.

Workshop 65

Workshop UX Presentation Customer Experience 65

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research