The Product Coalition

SEPTEMBER 29, 2022

Today, almost any SaaS platform offers a reporting or insights module. But how are users experiencing these features? What do they like? And more importantly, what don’t they like? User research is the best way to find out. A little investigative research on G2 uncovered the top 5 analytics UX mistakes made by SaaS vendors. Here are the top complaints distilled from 4,600 G2 product reviews of 140 top SaaS vendors. 1.

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Analytic Tools Data Visualization Research Software User Testing 116

Intercom, Inc.

SEPTEMBER 29, 2022

It’s no secret that businesses today are feeling the financial squeeze. As costs and competition continue to rise, companies need to hone in on activating, engaging, and retaining their customers while minimizing their overheads. Luckily, we’ve launched a new guide to help you achieve just that. These times of change bring opportunities as well as challenges.

Messaging 211

Messaging Customer Experience Onboarding KPIs User Testing 211

Mind the Product

SEPTEMBER 29, 2022

From product metrics to product operations, Mind the Product saw a range of engaging articles and podcasts across the board for our community to digest. Here are the pieces that secured the top 5 most popular spots. [.] Read more » The post September’s top product management content appeared first on Mind the Product.

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Product Management Product Manager Management Management 142

Intercom, Inc.

SEPTEMBER 29, 2022

Our product principles are deeply embedded in Intercom’s culture. Over the years, they’ve helped us keep teams aligned, create products our customers love, and guide our decisions through every roadmap, every strategy meeting, and every onboarding. Recently, we started a blog series exploring the thought process behind each of our product principles, written by the people that know them the best – our R&D team.

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Engineering Roadmap Blog Strategy 129

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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

Data Visualization

The Product Coalition

SEPTEMBER 29, 2022

Photo by Austrian National Library on Unsplash Congratulations! You’re a Product Manager or Product Owner or both, and you have a new opportunity to add an existing product to your arsenal. One catalyst for this scenario is when a colleague leaves, or changes positions. Someone has to take over her products or features. Until they hire a replacement, it’s your responsibility.

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Product Research Product Management Product Manager Data Visualization 135

The Product Coalition

SEPTEMBER 29, 2022

I am so sorry but this article might make you rethink some organizational decisions you have made in the past. If you haven’t made organizational decisions yet, you might just be in luck. I always start with a definition before delving into details. Let’s go! Scale friendly Scale friendly is simply put — making a plan building a product, marketing it, and scaling up from there.

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Feedback Software Research Software User Testing Technical Review 115

Userpilot

SEPTEMBER 29, 2022

What exactly is product value? What can product managers do to measure and increase it? These are some of the questions we’re answering in the article! Ready? Let’s dive in! TL;DR. Product value is how well your app helps customers achieve their goals compared to competitors. The value proposition is the summary of the positioning strategy.

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User Testing Product Research Feedback Software Analytic Tools 100

The Product Coalition

SEPTEMBER 29, 2022

Opportunity-solution trees, three C’s, and user journey maps Continue reading on Product Coalition ».

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Workshop Framework Product Management Product Manager 126

dscout People Nerds

SEPTEMBER 29, 2022

How Hinge Health’s UXR team uses a mixed-methods practice to both engage stakeholders and adapt to an evolving—and ever critical—healthcare space.

Healthcare 105

Healthcare 105

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

Userpilot

SEPTEMBER 29, 2022

How can macro and micro-segmentation (B2B) improve your product marketing ROI and contribute to more revenue and product growth ? Segmentation helps you organize your target audience into cohorts that share a characteristic. That way, you can deliver hyper-personalized experiences that speak directly to their needs. In this article, we’ll cover: What macro and micro-segmentation are, and the differences between them.

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Analytic Tools Customer Experience B2B Data Visualization 90

ProductPlan

SEPTEMBER 29, 2022

What is ideation? Ideation is an intentional exercise to generate a high volume of ideas for a business’s products, services, and customer experience. Unlike “free-for-all” brainstorming sessions, these exercises remain structured and guided by a product team member. Ideation represents a crucial step in the design thinking framework, which prioritizes taking a user-centric approach to prioritization and product development.

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User Testing Customer Experience Product Research Customer Feedback 53

Userpilot

SEPTEMBER 29, 2022

How does behavioral targeting help to attract and retain customers ? Why does it often work better than other paid marketing channels? Let’s discover what behavioral targeting is and how SaaS companies can benefit from it. In this piece, you’ll learn how to collect and act on behavioral data to retain customers. TL;DR. Behavioral targeting is a method when marketers collect data on user behavior to design hyper-personalized campaigns and distribute them across owned channels.

Data Visualization 90

Data Visualization Analytic Tools Customer Experience Reporting Tools 90

eG Innovations

SEPTEMBER 29, 2022

Reducing Azure Cost. Every article you find about reducing Azure cost will invariably mention ensuring any unused (especially PAYG) resources are identified and shut down/deleted. However very few actually will tell you “HOW” to do this. eG Enterprise has added new functionality to enable you to identify unused, wasted and orphaned Azure resources and services without the need to resort to hacking up KQL queries or PowerShell scripts.

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Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Userpilot

SEPTEMBER 29, 2022

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? We got you covered! In order to acquire, convert, retain customers – and turn them into raving fans – you need to engage them first. Engagement is the sum total of all the ways you connect with your customers and foster meaningful relationships with them.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Usersnap

SEPTEMBER 29, 2022

Competitive analysis of current market offerings absolutely helps your SaaS company. However it isn’t the only thing, and perhaps a quite overrated approach to achieving SaaS growth. Not only is tracking the competition daunting, it doesn’t ensure the product chiseled and shaped will be used by YOUR user base. In 2022, the competitive strategy is not as much about analyzing the market opportunities but focusing on the satisfaction of customers.

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Feedback Software Research Software User Testing Customer Experience 52

ProductBoard

SEPTEMBER 29, 2022

Umbrage, a custom software development shop in Houston, designs and builds end-to-end internal products for clients. In addition, Umbrage adds value for clients by setting them up with product tools and strategies for implementing best practices when it comes to product management. At the 2021 Product Excellence Summit, Layla Selick, Director of Professional Services at Productboard, led a Q& Source.

Software Developers 52

Software Developers Software Development Strategy Development 52

Product Culture

SEPTEMBER 29, 2022

Slack publishes its external platform roadmap here. With very few details, its roadmap effectively communicates who they serve, what their priorities are and why, and just enough details about what’s in the hopper to make people confident in their direction. What do you like best about it? Discuss. Subscribe to my weekly Nano-letter: Sign Up. Subscribe to One Thing Weekly.

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing

Userpilot

SEPTEMBER 29, 2022

How can growth engineering help you take your marketing up a notch? The SaaS market is saturated and continues to grow rapidly. Given that, you must take product growth seriously to ensure your continuous success. This is where growth engineering comes in handy. In this article, we will be discussing everything you need to know about the growth engineering framework and its processes.

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Analytic Tools Feedback Software Customer Experience User Testing 96

Modus Create

SEPTEMBER 29, 2022

Daily standups are perhaps the most well-known of all agile meetings. They help create the foundation for strong, autonomous teams that can respond quickly to changing business requirements. . There are several ways to define daily standups or DSUs, but they all share the following four elements: . The daily standup is a focused meeting. It’s held at the same time every day.

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Reporting Tools Agile Product Research Development 96