Fri.Jul 14, 2023

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Product org maturity model: A suggested framework for success

Mind the Product

Yohay Etsion, VP Product at Cognyte shares a suggested product maturity framework that can set teams up for success. Read more » The post Product org maturity model: A suggested framework for success appeared first on Mind the Product.

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10 Examples of Poor Customer Experience in SaaS

Userpilot

Have you ever had a poor customer experience? Maybe as simple as a poorly designed user onboarding ? As soon as that poor experience hits, you stop and never return. To win over your customers, you must create excellent customer service that keeps customers returning. In this article, we’ll cover: What makes a bad customer experience? Ten examples of bad customer service to avoid.

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Airbnb’s product management shift: the view from product leaders

Mind the Product

I’m sure you noticed the remarks of Airbnb CEO Brian Chesky a couple of weeks ago and have seen the attendant furore they caused: it was reported that he told the audience at Figma’s annual conference that Airbnb had got rid of its product management function. Chesky later clarified what he’d said in a tweet: in Read more » The post Airbnb’s product management shift: the view from product leaders appeared first on Mind the Product.

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UX Research Training Courses, Certifications, and Bootcamps (2023)

UserInterviews

Great user researchers never stop learning. Explore 15+ UX research training courses to help grow your user research expertise.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Consulting Tip #3: Trust Your Email Subscribers to Keep Your List Clean

Johanna Rothman

Everyone's got an email list these days. And thankfully, most people use email vendors of some sort. That's because an email list is the most valuable marketing tool a business can have. Why? Because the email subscribers chose to be on that list. That's permission-based marketing. Yet, some email tool vendors think you should “clean” your list.

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Best Continuous Integration Tools for DevOps

TurnKey Labs

In today’s fast-paced digital age, understanding and leveraging the right tools can make the difference between success and setback. This rings particularly true in the innovative field of DevOps. In the software development lifecycle CI/CD tools are like the secret sauce.

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BoS Bytes

Business of Software Conference

BoS Bytes – 3 Things to Make You Smarter There’s a ton of terrible content out there. Three golden nuggets I guarantee are worth your time. Azeem Azhar Three Months of AI in Six Charts Mind-blowing. 6 charts that tell a story about the potential and reality of AI from Azeem Azhar. If you haven’t watched Azeem’s stunning BoS talk on the Exponential Gap which explains why the pace of change in tech is quite so rapid, do yourself a big favour and start here.

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Product Analytics Framework: A Guide for SaaS Companies

Userpilot

What is a product analytics framework and why is it important? These are only two of the many questions this article tackles. We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Without further ado, let’s dive in! TL;DR A product analytics framework is a system for analyzing user interactions with a product to understand their needs and preferences, inform decision-making, and improve

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Dark Launch 101: How to Release Successful Features?

Userpilot

What’s a dark launch and does it benefit product managers ? These are exactly the questions the article deals with, so let’s get right to it, shall we? TL;DR A dark launch involves releasing the feature to a small percentage of users before everybody else. It’s done to validate feature ideas , test their real-world performance and reduce the risk involved in launching a potentially subpar product to all users at once.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.