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Customer success (CS) is on the verge of a digital revolution, and one-to-many tactics that increase Customer Success Manager (CSM) efficiency are making a real splash. For nearly a decade, CS has been built through one-to-one relationships between CSMs and their customers. There’s just one problem: This approach now needs to scale. To build a durable business in this market, organizations simply can’t increase CSM headcount to keep pace with business growth.
For those who work at a company undergoing digital transformation, there's little advice out there on how to deal with some of the challenges that product managers face in places like that. Based on her experience of being in a similar situation, Product Leader Marta Rolak shares some of her tips to tackle this. [.] Read more » The post 3 tips for product managers at companies learning how to do product appeared first on Mind the Product.
In celebration of International Women’s Day, we look at some of the awesome women who have taken to the #mtpcon stage over the past few years. Sadly, we can’t feature them all because, believe me when I say, there are A LOT of awesome women doing amazing things for the community of product management. With [.] Read more » The post 8 exceptional #mtpcon talks by women in product appeared first on Mind the Product.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
How to prepare for a user interview, all the way to sharing the results with your team. The skill of running effective user interviews is key to defining your target users, finding product-market fit , growing your product, figuring out what to build next — or just simply understanding how users perceive your product. Being good at user interviews is not equal to simply listening to your users.
Churn happens even to the most successful SaaS companies. But why? And what are the most concerning cancellation reasons you could avoid? Your job is to reduce churn as much as possible. That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. TL;DR In SaaS, cancellation (also referred to as “ churn “) is when a customer stops using your product and then unsubscribes from their p
Churn happens even to the most successful SaaS companies. But why? And what are the most concerning cancellation reasons you could avoid? Your job is to reduce churn as much as possible. That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. TL;DR In SaaS, cancellation (also referred to as “ churn “) is when a customer stops using your product and then unsubscribes from their p
Aspiring product managers, nothing you’ll want to build will ever come easy, so let me give you some words of advice. Many who aspire to become a product manager (PM) always come to me with the same pattern of questions: Will I get to drive my ideas from start to finish? Will I go from concept to release? Will I get to take ownership? Am I the CEO of the product?
Do you want to get product growth insights but are unsure whether to use Amplitude analytics or not? Amplitude is one of the best data analysis solutions to help you make data-driven decisions and grow your business. However, with several alternative analytics options available, it is important to assess if it is truly worth the investment. In this article, we’ll discuss the features and limitations of Amplitude analytics.
A product roadmap is an integrated solution that connects all aspects of product development. From ideation planning and product development to the successful release of the product, everything is contingent upon aligning the activities to the strategic framework of the roadmap. The most effective roadmaps also align with the overarching goals of the company.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
How do you know it’s time to invest in a product management platform? You might find yourself in one of the following challenging situations as a product leader: Even if you’ve never found yourself in one of these exact situations, perhaps you’re looking for a way to make a larger impact and improve the efficiency of your product organization.
For a few years now, I’ve been using a question in interviews with product managers where I ask the candidate to select one of the four types of product manager. The product manager types I say are the empath, the visionary, the builder, and the data driven. In the three years of asking this question, I have noticed a disturbing trend, and I want to share it with you.
Product teams are as diverse as the products they help bring into existence. While backgrounds and experience can vary broadly, all product managers come to work with a similar core foundational skillset that organizations rely on to build successful products. Product leaders (e.g., CPOs, VPs of product, head of product, etc.) have the weighty challenge of bringing these diverse PMs together to form a cohesive team with a unified vision and aligned goals.
Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
Consider the scenario – You are an SRE (Site Reliability Engineer) joining a team to take charge of their Java applications. It has been reported that a Java application is very flaky in terms of memory issues. You have a large cluster with many hundreds of JVMs (Java Virtual Machines) to monitor.Each time a memory incident happens, the conversations with the Application Development (AppDev) teams have gone on the lines of “not reproducible” or “works fine on my machine&#
Throughout March we are sharing some of the brightest and best talks from BoS to celebrate the wonderful women we have welcomed on stage. Tessa Clarke A digitally native CEO and now startup founder who thrives in challenging environments, and has a strong track record of driving change. Tessa uses excellent strategic ability to get alignment around a vision, and combines this with a collaborative but firm approach to inspire cross functional teams to (over) deliver.
Tessa Clarke’s TED Talk and BoS Talk show how a big idea came to life. TED Talk Tessa Clarke did a TED Talk – the surprising climate benefits of sharing your stuff. Tessa’s TED Talk is short, eyeopening and suggests, backed by facts, that sharing things more could be part of the solution to climate change. BoS Talk Before she was TED famous, Tessa Clarke, CEO and founder of OLIO the foodwaste app, spoke at BoS Europe 2022.
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