3 Common Mistakes When Fighting Customer Churn
The Product Coalition
MAY 29, 2021
Getting User Retention Right With Data Continue reading on Product Coalition ».
Sat.May 29, 2021 - Fri.Jun 04, 2021
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Coaching With Heart
Mironov Consulting
MAY 31, 2021
When coaching our product teams (and others), it's important to remember our objective: to build up skills and talent so that we can delegate as much 'line' product work as possible. Plenty of leader-level work left for us.
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Core Concept: Collaborative Decision-Making in a Product Trio
Product Talk
JUNE 2, 2021
In this short video, I walk through what decision-making looks like in a product trio. If you missed the first video in this series, be sure to check that out first: What’s a product trio? You can watch the video or read a lightly edited transcript below. Do product trios really work? What do they do when they can’t agree? Who really gets to make the decisions?
Tackling the problem: A simple three-part framework to align your team’s efforts
Intercom, Inc.
JUNE 2, 2021
At Intercom, we start with the problem. But not every problem is created equal, and their solutions shouldn’t be either. Aligning on three things before diving into a solution can help ensure teams spend the right amount of time and energy solving every problem. We start every project with a problem statement that answers these questions: . What outcome does the customer want?
Get Better Network Graphs & Save Analysts Time
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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.
What is product? The past, present and future of our craft
Mind the Product
JUNE 4, 2021
This article looks at the future of product practice and product management — at how far we’ve come, our present-day understanding of product, and the challenges we still need to meet. It should help you, as a product person, to better understand:- Why we keep asking “what is product management?” and why we find it so [.] Read more » The post What is product?
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Product Management Today brings together the best content for product management professionals from the widest variety of industry thought leaders.
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TEI 337: An expanded perspective on UX to make better products – with Mark Baldino
Product Innovation Educators
MAY 31, 2021
How to align your organization and product management team with the voice of your customer. In this discussion we address what it means to properly incorporate UX (user experience) into your product work. This is not merely making things look right. This is deeply understanding the user experience that creates greater value, beating competitors and delighting customers.
The biggest challenges facing support teams right now (and how to solve them)
Intercom, Inc.
JUNE 1, 2021
Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel.
How to deliver digital products in complex non-digital organisations by Keith Merriman
Mind the Product
MAY 31, 2021
What constitutes real product experience? In this ProductTank London talk, Keith Merriman, Senior Product Owner at The AA, explains how to deliver complex products and three things that helped him during his career as a product manager. Watch the video to see Keith’s talk in full or read on for an overview of his key [.] Read more » The post How to deliver digital products in complex non-digital organisations by Keith Merriman appeared first on Mind the Product.
Five Mental Models to Improve Your Product Sense and Decision-Making
The Product Coalition
JUNE 3, 2021
Prefer watching your insights? Check out the 10-minute video version of this blog post. [link] Have you ever found yourself sweating bullets staring down a product decision? Executives are pushing urgency. The data is inconclusive. Your support team is asking for more time. Are you being data-driven? What about your product intuition? These types of feelings are not uncommon for PMs.
Understanding User Needs and Satisfying Them
Speaker: Scott Sehlhorst
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
The 2021 UX Research Tools Map
UserInterviews
JUNE 2, 2021
Navigate the UX research software landscape, discover new tools, and identify gaps in your own user research toolkit with this detailed subway map.
How Can Telehealth Companies Benefit from UI/UX Research?
TryMyUI
MAY 30, 2021
The widespread incorporation of advanced technology in different industries means increased convenience for professionals and customers alike. The medical field is no exception. As health-centered technology goes from complex and bulky equipment in the operation room to simple and easy-to-wear tools that patients can carry with them, developers are always looking to offer patients new benefits.
Lessons learned from managing internal products
Mind the Product
JUNE 3, 2021
Working on an internal product isn’t different from any other publicly available product. You still have to understand the problem, clearly communicate the value, and make sure people get things done. The only difference is that your users also happen to be your teammates. Early last year, the company I co-founded got acquired by Abstract. [.] Read more » The post Lessons learned from managing internal products appeared first on Mind the Product.
How Subscription Models Help You Win, Keep, and Grow Customers with Mark Stiving
Daniel Elizalde IoT Blog
JUNE 1, 2021
In this episode of the Enterprise Product Leadership podcast, discover the opportunities to grow your business via subscription models. or Subscribe to the podcast on Apple Podcasts | Android | Stitcher | Spotify Episode Details – How Subscription Models Help You Win, Keep, and Grow Customers with Mark Stiving Transitioning to a subscription model is […].
Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
Funnel analysis: How to find and fix conversion problems
Mixpanel
JUNE 3, 2021
Whether you’re trying to measure how effectively you’re acquiring users or trying to make sense of in-product user journeys, funnel analysis is a cornerstone of understanding campaign performance and product health. But before we get ahead of ourselves, let’s take a look at what funnel analysis even is and how Mixpanel can help you make the most of it.
Vital Role of User Research In Getting Your Product To MVP
TryMyUI
JUNE 4, 2021
As a product manager, you are constantly tasked with determining what features to implement and how to go about doing so in order to get your product into the testing phase. The post Vital Role of User Research In Getting Your Product To MVP appeared first on TryMyUI Blog.
5 Tips for Product Managers: Membership Only Content Sneak Peek
Mind the Product
MAY 31, 2021
Every month, product experts from around the world share their ideas and insights in our Prioritised and MTP Leader and every month we recap some of their finest tips. So, whether you’re a member who’d love a quick recap or a non-member who’d love a glimpse inside some of our membership content, we’ve got you [.] Read more » The post 5 Tips for Product Managers: Membership Only Content Sneak Peek appeared first on Mind the Product.
Invincible Company of the month: Harper
Strategyzer
JUNE 3, 2021
Innovation is an emerging profession that substantially differs from managing a business and is not the same as traditional R&D. The myth around innovation is that “it’s all coming up with brand new products or services”. In reality, the business model that accompanies the product is just as if not more important to its success - something that organizations tend to forget.
Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing
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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.
The New York Times Uses the Very Dark Patterns it Derides
Nir Eyal
MAY 30, 2021
The post The New York Times Uses the Very Dark Patterns it Derides appeared first on Nir and Far.
Talking Product Inspiration
The Product Guy
MAY 30, 2021
Get inspired for your product by talking to customers and perspective customers. Watch and learn more from product management expert, Meghan Nesta.
You are not your user
Mind the Product
JUNE 1, 2021
Hi there ?? nice to meet you. Let me tell you a fun fact about me. I’m the Head of Product for an erotic audio service for womxn. Yep, you read that right: A platform with more than 2000 erotic audio stories targeted at womxn. That statement alone has proven enough to raise a few [.] Read more » The post You are not your user appeared first on Mind the Product.
Empathy is (an important) part of your job as a Product Leader
Userpilot
JUNE 3, 2021
A few weeks ago, I ran a poll on LinkedIn and Twitter asking a simple question: Which human skill do you think is most essential to building great products? Self awareness. Empathy. Influence. Managing conflict. As you’re reading an article on empathy, you probably have a pretty good idea of what came out on top. (Yes, empathy was the clear winner in both polls).
Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)
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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.
Product Love Podcast: Albert Saniger, CEO and founder of nate
ProductCraft
JUNE 2, 2021
This week on Product Love, I sat down with Albert Saniger, the CEO and founder of nate. nate is a digital assistant that does the checkout on your behalf. It takes 3 clicks and 5 seconds to buy what you want without annoyance of having to make loads of micro-decisions about opting in to marketing. Read more » The post Product Love Podcast: Albert Saniger, CEO and founder of nate appeared first on ProductCraft by Pendo.
Unlocking the value of product innovation
ProductBoard
JUNE 1, 2021
Since the beginning of 2020, the world has witnessed the equivalent of seven years of digital transformation across all industries. This has forced companies to find new ways to meet the needs of their customers and adapt new internal processes. It has become more imperative than ever for companies to leverage technology to become more agile, better understand customer needs.
The “Aha moment” – Abdelrahman Wahba [Rebroadcast]
Mind the Product
JUNE 1, 2021
Egyptian-born Abdelrahman (Abdo) Wahba co-founded popular Arabic audiobook site Iqraaly—but it wouldn’t have seen its current success unless Abdo had taken the time to analyse deeply what made customers stay loyal. To do that, he had to get to his “Aha moment” Now based in Berlin as the Chief Product Officer for the Offerista Group, [.
The Voice of the Customer in Product
The Product Coalition
JUNE 2, 2021
How Listening to our Users can Help our Products Deliver Value Continue reading on Product Coalition ».
Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications
Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage
Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.
The True Value of User Researchers: When to Hire, and How to Best Utilize, a UXR
dscout People Nerds
JUNE 3, 2021
All companies can benefit from dedicated researchers on staff. Here’s how to make the case for the value of qualitative insights.
Product Update: May 2021
Indicative
JUNE 4, 2021
Happy June to each and every valued Indicator. We hope that our valued customers stateside had a thoughtful Memorial Day Weekend spent with family and friends. If you’re one of our international Indicators, we hope that the summer is coming at a good time, and you’re finding time to enjoy the longer days. Here at Indicative, our engineers have been busy this month developing a number of improvements to empower you to get the results you’re looking for.
SUNDAY REWIND: Badass: Making users awesome
Mind the Product
MAY 30, 2021
This week we’re rewinding all the way to 2015 and a classic #mtpcon San Francisco keynote from Kathy Sierra — Badass: Making users awesome. Kathy argues that every experience has the potential to be transformative if we just build them the right way and she provides brilliant, at times laugh out loud funny, examples to [.] Read more » The post SUNDAY REWIND: Badass: Making users awesome appeared first on Mind the Product.
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