Gainsight

JULY 21, 2022

Leading customer success (CS) organizations use data to drive strategies and tactics that help customers achieve their desired outcomes and, ultimately, renew or expand their subscription. . I know what you’re thinking—using data to drive business outcomes, what a novel concept. . But setting the sarcasm aside, there is a big difference between talking about data-driven customer success and actually pulling it off.

Data Visualization 59

Data Visualization Reporting Tools Analytic Tools Customer Communications 59

Mind the Product

JULY 18, 2022

In celebration of World Product Day tomorrow we thought we should look at what it means to be a global product manager. Think about the many challenges of managing global products – how do you address the differences between users in different regions, for instance? And how do you ensure success? To get some answers, [.] Read more » The post What does it mean to be a global product manager?

Product Management 163

Product Management Product Manager Management Management 163

Product Talk

JULY 20, 2022

At its core, product discovery is a simple concept. By talking to our customers regularly, we can collect insights into their unique problems, needs, and desires (or what I often refer to as “ opportunities ”). We then use these insights to guide the products we build. However, many people worry that it’s more complicated than that. I get a lot of questions about B2B (business to business) vs.

User Testing 230

User Testing Customer Feedback Customer Experience B2C 230

The Product Coalition

JULY 19, 2022

Product teams aren’t serving customers to the detriment of their work and the product; they collaborate with customers… Continue reading on Product Coalition ».

Development 166

Development Product Management Product Manager Management 166

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Data Visualization

Intercom, Inc.

JULY 18, 2022

Our Co-founder and Chief Strategy Officer Des Traynor joins the 20VC podcast for a fascinating conversation with host Harry Stebbings. Des shares insights from the full range of his career – the chat is packed full of anecdotes and lessons about the origins of Intercom, the most enduring startup myths, his approach to angel investing, the challenge of SaaS product marketing, and much more.

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Enterprise Startups Strategy Data Visualization 118

svpg

JULY 18, 2022

By now everyone that reads these articles is aware that our industry has entered yet another one of its down cycles. Most of the companies I know of and work with have had at least some level of staff reduction, and have worked to bring down their spend. Some have a sizable war chest because. The post Time To Build appeared first on Silicon Valley Product Group.

Article 138

Article 138

The Product Coalition

JULY 21, 2022

Let’s discover the evolution of e-commerce technology. The outbreak of the covid-19 pandemic has damaged market landscapes. It means fewer shoppers come to physical stores after the pandemic. Even businesses that never sell products through technology have faced the dilemma of either selling an online or closing business. This circumstance is leading to the emergence of e-commerce marketplaces.

Reporting Tools 157

Reporting Tools Artificial Inteligence Data Visualization Wireless 157

Nir Eyal

JULY 18, 2022

Our baseline dissatisfaction is what motivates us, but we must harness it correctly. Do you often experience a strange malaise, that feeling of blah-ness you can’t quite explain? The good news is you’re not alone. You may be surprised to learn that, although people don’t often admit it, everyone’s default state is dissatisfaction; it’s how we evolved.

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Mind the Product

JULY 21, 2022

Breaking into a product management career when you do not have a technical background can seem intimidating if not impossible. In this article, Ambre Josse dives into what is really behind the best way to embrace a product career if you do not have a technical background. [.] Read more » The post Finding your way in product management without a technical background appeared first on Mind the Product.

Product Management 175

Product Management Product Manager Management Management 175

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

Product Innovation Educators

JULY 18, 2022

Insights for product managers from a case study with an electric vehicle gamechanger. Today we are exploring technology-driven vs. market-driven innovation. I want to set up the topic for us a bit. There are times that a technology comes first and later a problem associated with a market need is found that the technology addresses. Examples include the glue that made 3M’s Post-it-Notes possible 7 years after the glue was invented, an electric actuator Caterpillar invented that went unused

Research Software 108

Research Software Feedback Software User Testing Marketing 108

The Product Coalition

JULY 16, 2022

“The wise man doesn’t give the right answers; he poses the right questions.”?—?Clause Levi-Strauss There I sat in a sterile office conference room, long before the days’ Google and We Work forced creativity into the workplace, stumped. The CFO of our division just asked me, a new management trainee, why I thought the company was pursuing the strategy he laid out.

Product Strategy 156

Product Strategy Strategy Product Research Research Software 156

The Product Guy

JULY 17, 2022

As a manager of product managers, number one, be sure to set clear goals. Watch and learn more from product management expert, Meghan Nesta.

Product Management 103

Product Management Product Manager Management Management 103

Mind the Product

JULY 22, 2022

In this #mtpcon SF+Americas 2022 Spotlight session, sponsored by Pendo, Christine Itwaru, Senior Director of Product Operations, and Rick Kadlac, Lead Product Operations Systems Manager, look at how to rethink delivery with product operations. [.] Read more » The post Rethinking delivery with product ops in the age of product appeared first on Mind the Product.

Analytic Tools 160

Analytic Tools Management Management Product Management 160

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

UserInterviews

JULY 21, 2022

You can’t be “customer obsessed” without customer insights. An insights pro explains how to establish a continuous research practice and make the most of your data.

Customer Feedback 105

Customer Feedback Data Visualization User Testing Roadmap 105

The Product Coalition

JULY 17, 2022

95% of people “think” they are self-aware, while only 10–15% genuinely are self-aware. Continue reading on Product Coalition ».

Product Management 159

Product Management Product Manager Management Management 159

ProductBoard

JULY 21, 2022

At Productboard, our engineering career ladder contains two manager titles: manager and senior manager – and we’re hiring for both. But what are the differences between the two roles, and what skills and experience would you need to be a great fit for either one? Read on to find out. It’s all about impact Before we focus on the differences between an engineering manager and a senior engineering.

Engineering 98

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Mind the Product

JULY 17, 2022

In this Sunday Rewind post, we look back to when Martin Eriksson provided a bit of background into the history and evolution of product management. [.] Read more » The post SUNDAY REWIND: The history and evolution of product management appeared first on Mind the Product.

Product Management 145

Product Management Product Manager Management Management 145

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing

Userpilot

JULY 22, 2022

Are you wondering what Shape Up methodology is? Would you like to learn how product managers should use it and when? If yes, we’ve got you covered! The article explains what Shape Up is and explores how it compares to other frameworks and tools. We also look at how product development teams can apply it in their work. Intrigued? Let’s dive in!

Feedback Software 97

Feedback Software Product Research Framework Customer Experience 97

The Product Coalition

JULY 17, 2022

If you’re looking to improve your team's work, a product management framework can be an excellent starting point. A framework is a set of guidelines or principles that can help guide your team’s decisions and provide a common understanding for all team members. While frameworks don’t necessarily cover every aspect of being a good product manager, they provide guidance on how to approach problems and make decisions.

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Framework Product Research User Testing Feedback Software 142

ProductBoard

JULY 20, 2022

Product roadmaps are an invaluable tool – not only for product managers, but every stakeholder involved in bringing a product to market. They are a statement of intent, providing clarity around your product plan and guiding you toward your product vision. Without one, your organization may find itself on the wrong path. That said, building a product roadmap is full of challenges.

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Mind the Product

JULY 19, 2022

April Yang is a Product Manager at Mozart Data. She has been working in product for three years and previously worked at Sote Logistics. Here’s how she got her job in product at her previous organisation. [.] Read more » The post How I got my job in product – April Yang appeared first on Mind the Product.

Product Management 120

Product Management Product Manager Management Management 120

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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

Product Management

Userpilot

JULY 21, 2022

But how do you implement a customer service model correctly? Customer service is more than responding to email requests. You must ensure that your users have access to self-service support and human help at all times—which might get complicated in practice. That’s why we made this guide, so you can learn and provide excellent customer service that actually helps your customers.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

The Product Coalition

JULY 16, 2022

Can The ‘Jobs-to-be-Done’ (JTBD) Framework Help With User Onboarding? User Onboarding is the process of radically increasing the likelihood that new users become successful when adopting your product. The Gartner Group studied that most of the SAAS platforms today lose 75–80% of customers while Onboarding. Furthermore and according to Wyzowl , 86% of users say they’d be more likely to stay loyal to a business that invests in onboarding content and experience.

Framework 138

Framework Research Software Customer Experience User Testing 138

TryMyUI

JULY 20, 2022

User experience is the concept of gauging the satisfaction or frustration of your users while they interact with your product/service. Optimizing the user’s experience throughout their journey is one of the best ways to improve your brand image and secure lasting engagement. Before you can improve your offering, you must develop a deep understanding of where you can improve their experience.

Customer Experience 98

Customer Experience User Experience User Testing KPI 98

Sachin Rekhi

JULY 16, 2022

Video: Product Strategy, Systems, and Frameworks with Sachin Rekhi. Slides: LinkedIn Learning: Product Strategy, Systems, and Frameworks. I was recently invited to speak as part of the Product Management Learning Series hosted by LinkedIn Learning. We covered a variety of my favorite product frameworks. We started our discussion with some of the most effective ways to make a career transition into product management.

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Startups Product Strategy Strategy Framework 78

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

Artificial Inteligence

Userpilot

JULY 20, 2022

Are you wondering what Quality Function Deployment (QFD) is? Would you like to know when product managers should use it and how? If so, you are in the right place! The article explains what Quality Function Deployment is and explores its benefits and rationale. It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard.

User Testing 98

User Testing Feedback Software Customer Feedback Customer Experience 98

The Product Coalition

JULY 20, 2022

Reading books is nice, but what about learning while actually having fun? I love playing games: tabletop, computer, console, mobile; it doesn’t matter the media. As long as I’m able to think through a challenge and be rewarded for that with a victory, I’m in. Gaming so much for basically my entire life has definitely had some major impacts on my upbringing, including professionally.

Feedback Software 138

Feedback Software Product Research Product Management Product Manager 138

Gocious Blog

JULY 19, 2022

The day-to-day experiences of product management roles have similarities between industries. There needs to be a product vision established, a development plan laid out, and a strategy to manage it all must be created.

Product Management 89

Product Management Product Manager Vision Management 89