Mind the Product

JANUARY 17, 2023

In this adapted excerpt from his recent book Career Dreams to Career Success: Conversations with a Mentor Sigi Osagie discusses finding your product passion to create product magic. I smiled to myself as I admired the rhythmic flow of her gait, and how she carried herself with the elegance that is so characteristic of many [.] Read more » The post Product managers with passion create product magic appeared first on Mind the Product.

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Product Management Product Manager Management Management 181

Userpilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? This article shows you six of the best. Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. TL;DR. Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn.

Analytic Tools 106

Analytic Tools Feedback Software Data Visualization Software Review 106

Product Management University

JANUARY 19, 2023

An expanding portfolio requires stronger collaboration among product managers to ensure customers get what they need: solutions that deliver quantifiable value at a level higher than just the users. In traditional “products first” product management, however, competition for resources and product KPIs result in a less valuable portfolio that becomes more and more dependent on new home-run products to drive growth.

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B2B Strategy Product Strategy Customer Experience 130

Product Management University

JANUARY 18, 2023

The importance of the customer success manager role has grown commensurately with the popularity of subscription-based/recurring revenue models because of the implications on customer retention, wallet share and overall account revenue. What is a Customer Success Manager? The ultimate goal of a customer success manager is to make sure existing customers get the intended value from your products/services in ways that can be quantified.

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Customer Experience Management Management Roadmap 130

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

Artificial Inteligence

Mind the Product

JANUARY 16, 2023

What’s on your bookshelf? Reading is an essential occupation for any product manager who wants to keep learning and developing their skills and stay current. As Fran Lebowitz famously said, “think before you speak, read before you think”. Although it’s a relatively young profession, product management has already spawned some pretty classic reference works.

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Books Product Management Product Manager Management 208

Userpilot

JANUARY 17, 2023

A frictionless customer experience ensures your customers stay with you for a long time. But it requires dedication and consistency to achieve a frictionless experience for your users. To help you, we have put together this article with different types of friction, and practical steps to create seamless customer experiences and drive product growth.

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Customer Experience Analytic Tools Feedback Software Data Visualization 98

The Product Coalition

JANUARY 15, 2023

Let’s take a look at Porter’s Five Forces framework to analyze how competitive forces impact your product strategy. Continue reading on Product Coalition ».

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Product Strategy Strategy Framework Product Manager 122

Product Talk

JANUARY 18, 2023

Saying no is a huge part of excelling in your product practice. If you say yes to every request that comes your way—whether from customers, salespeople, or executives—you can quickly get overwhelmed and lose focus. But this isn’t always easy. Product people naturally want to solve any problems they’re presented with. Especially when you know it’s just a small request that wouldn’t take too much time to build.

Feedback Software 227

Feedback Software Product Research Customer Experience User Testing 227

Mind the Product

JANUARY 18, 2023

What’s it like starting a brand new job in product with a shiny new title? How do you approach onboarding and ensure that you have a smooth transition into your new team in your first 90 days? In this podcast episode, Lily Smith — who recently just started a new role at BBC Maestro as [.] Read more » The post Starting a new job in product – Lily and Randy on The Product Experience appeared first on Mind the Product.

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Branding Product Manager Product Management Management 196

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Technology

Intercom, Inc.

JANUARY 18, 2023

It can be quite a challenge to find and address the points of friction that are chasing your customers away. In our latest webinar , we’ve shared a three-pronged approach to help you drive retention and reduce churn. It’s probably fair to say we’re all a bit obsessed with growth. We create our business strategies around driving growth, and look to growth as the key indicator of the health and viability of our companies.

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User Testing Customer Feedback User Friction Strategy 118

The Product Guy

JANUARY 15, 2023

It is critical to develop strong relationships with everyone around your product — be the connector between the different areas of the business. Watch and learn more from product management expert, Mihaela Draghici.

Product Management 109

Product Management Product Manager Development Management 109

svpg

JANUARY 16, 2023

Recently my friends at Crisp invited me to participate in a special virtual conference where a set of technology speakers, each with distinctly different points of view, would discuss how teams and companies can best deal with the challenges of complexity. My views on formal process, and how Agile has been taken over by process. The post Principles over Process appeared first on Silicon Valley Product Group.

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Agile Technology 112

Mind the Product

JANUARY 20, 2023

In this digital breakout session at #mtpcon London 2022, Taylor Belchak, Product Operations Lead at Deliveroo, discusses product operations and why they are essential to business success. Watch this video or read on for key highlights from the talk. The emergence of product operations Product operations develop with the business growth. Businesses at their initial [.

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Development 184

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Connected devices are emerging at an explosive rate exerting pressure on larger operators; however, some organizations cannot continue to purchase the latest & greatest devices without ramifications. The introduction of automated test technology drives the optimization of supply chain expenditures leveraging forward & reverse logistics paths. Adopting innovative test automation tools addresses these challenges by providing robust solutions for testing the interoperability, performance, & securit

Testing

Intercom, Inc.

JANUARY 17, 2023

Designing a product is a balancing act. . At Intercom, we balance strong opinions about the future of customer support with our goal of meeting a huge variety of customer needs. Some customers want a simple, out-of-the-box solution, but others need customizability – that’s where flexibility comes in. . “Opinionated by default and flexible under the hood means our solutions are easy to use out of the box, but can be customized to suit specific needs”.

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization Outbound 118

Product Innovation Educators

JANUARY 16, 2023

Tools for building a more collaborative product team – for product managers. This episode is sponsored by PDMA, the Product Development and Management Association. PDMA is a global community of professional members whose skills, expertise, and experience power the most recognized and respected innovative companies in the world. PDMA is the longest-running professional association for product managers, leaders, and innovators, having started in 1976.

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Construction Presentation Engineering Download 94

Userpilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? Retaining a customer may not always be less expensive than acquiring a new one. Especially if you don’t know how to invest your money the right way. This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs.

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Customer Experience User Testing Feedback Software Customer Feedback 98

Mind the Product

JANUARY 19, 2023

Since Mind the Product was founded in 2010, our goal has always remained the same—making product people more successful by creating ways for the community to come together to further our craft. To support this mission, we’re making some changes - as of today, we’re sunsetting our membership program and removing our content paywall to enable wider access to our premium content. [.

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Product Manager Product Management Management Management 182

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Data Visualization

Gocious Blog

JANUARY 17, 2023

Global markets are huge drivers of economic growth, contributing to GDP and promoting economic stability within countries across the globe. The ability for corporations to operate in diverse locations allows for better access to resources, opens up new labor markets, and secures new consumer markets in which to sell their goods. In addition, local businesses often rely on trade with foreign suppliers for raw materials and components from which to produce their finished products.

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Presentation Management Management Marketing 98

Nir Eyal

JANUARY 16, 2023

People make time for who and what they want, and you should, too. Though the author is unknown, this saying has become an axiom to soothe distraught thoughts. Some use it as reasoning to understand why another person isn’t making time for them. The post People Make Time for What They Want — Rightfully So appeared first on Nir and Far.

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Userpilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. In this article, we’ll look at 10 crucial quantitative metrics and how you can optimize them for the best results.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Mind the Product

JANUARY 15, 2023

This week’s Sunday Rewind from Lilia Gorbachik looks at the many types of product manager and why it’s important to understand how all these roles can differ when you’re talking to other PMs or looking for a job. It can knock your confidence if you don’t understand the difference, she says: “It appears that you do [.] Read more » The post SUNDAY REWIND: Why you need to know about different product manager types appeared first on Mind the Product.

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Product Management Product Manager Management Management 132

Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms

Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.

Finance

Gocious Blog

JANUARY 19, 2023

There are many resources that a product manager can use daily. A lot of the time PMs will struggle with complicated spreadsheets attempting to organize data, which is not only an added complication for PMs but also for teams as well as stakeholders. However, there are tools that can solve this problem.

Product Management 98

Product Management Product Manager Data Visualization Management 98

First Round Review

JANUARY 19, 2023

Labelbox’s Manu Sharma and Brian Rieger have turned a decade-long friendship into a lasting business partnership, scaling the AI developer tool startup since co-founding it together in 2017. Here, they share small habits that co-founders can rely on to bolster their relationship at any stage — from getting aligned on decision rights to thoughtfully crafting an executive team.

Startups 86

Startups Development 86

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. In this guide, we’re going to go over what PLG marketing is and why it just might be the perfect approach for your business. TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Marketing 98

dscout People Nerds

JANUARY 18, 2023

It’s easy to miss out on golden opportunities during generative research without pushing further.

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White Paper

Business of Software Conference

JANUARY 19, 2023

Late in 2006 Mark Daoust, received a call from a good friend and fellow entrepreneur who was considering selling his 8-year-old web hosting website. Just 10 months prior Mark had sold his own profitable website and was looking for a new direction. Quiet Light was founded with this phone call. Fast forward a few years and Quiet Light is now a leading player in the business of selling and buying profitable online businesses and have sold over 600 online businesses with over $300,000,000 in total t

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Events 72

Roy Madden

JANUARY 19, 2023

Market Intelligence Keep up with companies and experts attending or hosting events across the web with Feedly’s AI Engine We heard from our market intelligence teams that it’s hard to track the conferences their competitors attend. We are excited to announce our new Leo Model: ‘Participation in an Event’, a machine learning model that flags a company, or expert participating in an event START 30- FREE TRIAL Curious how it works?

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Events Artificial Inteligence Research Software Product Research 67

Userpilot

JANUARY 17, 2023

Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. So, let’s talk about value realization and what you can do to improve it.

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Feedback Software Research Software Onboarding KPIs Customer Experience 98