The Product Coalition

JANUARY 3, 2023

If we were truly lean and agile, shouldn’t we be way below the 153,000 layoffs mark? The Fall of Icarus — Jacob Peter Gowy 2022 was a dark year for the technology industry. Back in May, I wrote about the layoff trend for 2022 , but I honestly didn’t expect the situation to get this bleak. When I wrote that piece, we were around 25,000 impacted. Fast forward to December of the same year, we were more then 153,000 people chopped according to layoffs.fyi.

Product Research 125

Product Research Product Management Product Manager Management 125

Product Management University

JANUARY 5, 2023

The 5 Ws and 1 H represent a clever technique for developing a holistic story about a particular subject and can be especially useful for product managers. This technique can not only help product managers develop detailed product roadmaps but also help them create thorough customer personas, set up relevant KPIs, and more. In this post, we’ll look at what the 5 Ws and 1 H are, how they relate to product management, and share examples of these questions in the product management world.

Product Management 130

Product Management Product Manager Customer Experience Customer Feedback 130

Mind the Product

JANUARY 6, 2023

In this ProductTank Oslo talk, product consultant and coach Janet Bumpas explains the key aspect of a product hero: building a product that customers love. What are products exactly? Are they a blend of features unified in a central theme? Are they tools to complete certain jobs or enhance users’ living standards? Or are products simply [.] Read more » The post How to find out what your customers want by Janet Bumpas appeared first on Mind the Product.

Consulting 158

Consulting Product Research Development Product Management 158

Product Talk

JANUARY 4, 2023

Happy New Year! For the past several years, I’ve published a state of the business report as my initial blog post of the year. And this year will be no different. In this post, I’ll reflect on the past year and look at the year ahead. Let’s dive in. Reflecting on 2022: Measuring the Impact of Our Course Business. Switching to a course-first business has had a major impact on the number of people we can reach.

Product Research 163

Product Research Software Review Travel Books 163

Advertisement

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

Data Visualization

The Product Coalition

JANUARY 5, 2023

Credit: Alex Padurariu Early-stage Product Managers, you’ve been lied to. You were told to do a bit of everything. But doing the splits hurts your company. You can regain focus with the Product Management Yin and Yang. If you’re a product manager (PM) you’re maybe juggling with 10 things. Trying to push that boulder up that hill. This may sound like the right thing to do.

Product Research 103

Product Research User Testing Product Management Product Manager 103

Product Management University

JANUARY 3, 2023

Sales demos are one of the easiest ways to boost your credibility with prospects and customers. A good sales demo creates that critical moment of differentiation that makes your product the obvious choice in a sea of competitors. Writing a solid demo script ensures you stay on message and articulate why your product is better than the rest. In this post, we’ll explain how to create a sales demo script, cover some of the questions we frequently hear, and provide an example demo script.

Demo 130

Demo B2B User Friction Customer Experience 130

Product Culture

JANUARY 4, 2023

My friends, let’s make 2023 the year of impact. We all work hard (often too hard). We all deliver a lot to customers and stakeholders. I know I sometimes forget to step back and examine which things are making an impact, and which things — even if they seemed like good ideas — don’t measure up in terms of ROI. Subscribe to my weekly Nano-letter: Sign Up.

Naming 52

Naming User Testing Books Roadmap 52

ProductPlan

JANUARY 5, 2023

Achieving great things takes planning. These exercises build consensus around strategic imperatives. Moreover, they identify dependencies and synergies, as well as dictate the future work of numerous colleagues. Furthermore, they create alignment and accountability. And, inevitably, those plans will change. How frequently those plans change, however, is a delicate balance.

Customer Experience 52

Customer Experience Roadmap Data Visualization Product launches 52

The Product Coalition

JANUARY 3, 2023

Continue reading on Product Coalition ».

Artificial Inteligence 119

Artificial Inteligence Product Management Product Manager Management 119

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

Mind the Product

JANUARY 5, 2023

Welcome back to The Product Experience podcast! For our first podcast episode to kick off 2023, we speak to Andy Polaine, Design Leadership Coach, about the ever-so-sweet language of product. The perfect topic to start the new year. [.] Read more » The post The language of product – Andy Polaine on The Product Experience appeared first on Mind the Product.

Leadership 175

Leadership 175

Alchemer Mobile

JANUARY 4, 2023

By David Roberts, Alchemer CEO. Today we announce Alchemer’s acquisition of Apptentive to customers and employees. It’s an exciting time for us and for our industry. Our industry is incredibly important and yet not well defined. People call it customer experience (CX), employee experience (EX), voice of the customer (VoC), feedback management (EFM), survey software (SS), or experience management (XM).

Feedback Software 130

Feedback Software User Testing Customer Experience Customer Feedback 130

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it. Could all of this extra work, unhappy customers, and lost revenue be avoidable?

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

The Product Coalition

JANUARY 3, 2023

Usability testing is an important part of the app development process because it helps to ensure that the app is easy and enjoyable to use. This is particularly important for mobile apps, as users have high expectations for the apps they use and are quick to uninstall those that are difficult or frustrating to use. By conducting usability testing, you can identify and fix any issues before the app is released, increasing the chances of its success in the market.

Research Software 141

Research Software User Testing Product Research Testing 141

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Mind the Product

JANUARY 3, 2023

Karen Velasquez is a product manager who has been working at electronic signature provider Signable for the last 18 months. Here’s how she got her job in product. How did you find out about the job and why did the role appeal to you? I saw it advertised on LinkedIn. It was local, I felt [.] Read more » The post How I got my job in product – Karen Velasquez, Product Manager Signable appeared first on Mind the Product.

Product Management 144

Product Management Product Manager Advertising Management 144

Mixpanel

JANUARY 4, 2023

Customer Focus is one of our core cultural values at Mixpanel. We respect our customers’ time and strive to make buying software as seamless and frictionless as subscribing to your favorite music streaming service. That’s why we’ve made all of Mixpanel’s plans available for purchase online with our pricing clearly listed on our website. This removes the friction of customers having to schedule a call with a sales rep, negotiating on price, and the many other steps that completing a B2B software

Analytic Tools 133

Analytic Tools Research Software Feedback Software B2B 133

The Product Guy

JANUARY 1, 2023

Greatness starts with talking to users, talking to prospects, talking to someone who has direct outside access to your product. Watch and learn more from product management expert, Meghan Nesta.

Product Management 113

Product Management Product Manager Management Management 113

The Product Coalition

JANUARY 6, 2023

If you’re reading this, you’re here because you need to get a better understanding of how users interact with your app. This article will take you through the mobile app tracking process from start to finish, the best practices for mobile application tracking, and the best mobile app tracking tools to do so. What is Mobile App Tracking? Mobile app tracking is the process of capturing data points across user activities in a mobile application with the aim to uncover the insight needed to improve

Analytic Tools 130

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 130

Advertisement

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing

Product Innovation Educators

JANUARY 2, 2023

A process for improving product roadmapping using Objectives and Key Results – for product managers. Today we are talking about roadmaps. Some product people love roadmaps, while a lot hate them. What can make them better? Our guest has had good experience creating roadmaps from objectives and key results (OKRs), and he is going to tell us how.

Roadmap 107

Roadmap Weak Development Team Customer Experience User Testing 107

First Round Review

JANUARY 4, 2023

The best company-building advice is timeless, with a focus on the fundamentals. We rounded up 30 essential insights for startups to lean on in the coming year, no matter the climate.

Startups 112

Startups 112

Johanna Rothman

JANUARY 6, 2023

Random Feature Roadmap for One Program. Several people on social media have denigrated the terms “project manager” and “program manager.” These people claim there is no need for either role in an effective team, especially an agile team because the team can manage its own deliverables. While some agile teams can manage their own deliverables, that's not the only role for a project or program manager.

Agile 109

Agile Management Management Customer Experience 109

The Product Coalition

JANUARY 5, 2023

Every product has a dark period and sometimes several. Dark periods are when a product team knows what to design and develop and go about doing it, but the work has yet to be exposed to users in any significant way. The dark periods are challenging. Product dark periods are when a product team’s commitment and culture are tested. The dark periods are a grind.

Customer Experience 125

Customer Experience Weak Development Team User Testing Customer Feedback 125

Advertisement

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

Product Management

Userpilot

JANUARY 3, 2023

If you’ve been conducting user sentiment surveys recently, there’s a good chance you faced a negative NPS score. Or else, why would you be here? In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. Let’s start with the basics: TL;DR. The Net Promoter Score (NPS) is a metric that asks users how likely they are to recommend your product or service to others on a scale from 1 to 10.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Dragonboat

JANUARY 2, 2023

People often associate the word “roadmap” with “product”, but the reality is that everybody needs to create roadmaps. At the end of the day, a roadmap is a plan of action that defines what are the goals that we are trying to achieve, and how to achieve them. A roadmap tool helps users create, manage […]. The post How to Choose a Roadmap Tool appeared first on Dragonboat.

Roadmap 98

Roadmap Management Management Product Management 98

Agile Velocity

JANUARY 6, 2023

Planning is indispensable for all agile teams to visualize, align, adjust, and implement. No matter how well-documented the plan is, it often requires pivoting and adjusting. Adopting Iterative Planning at various levels helps teams stay focused and address impediments in a timely manner. We created this easy infographic to outline the different levels of Iterative Planning, their objectives, and the tools and techniques to use. .

Agile 59

Agile Download Document 59

The Product Coalition

JANUARY 3, 2023

How Product Managers Use Data to Make Informed Choices Continue reading on Product Coalition ».

Product Management 138

Product Management Product Manager Management Management 138

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

Artificial Inteligence

Userpilot

JANUARY 3, 2023

Are you trying to improve MQL to SQL conversion rate to drive product growth ? This article will discuss 10 actionable strategies to help you drive more customers by improving MQL to SQL conversion rate. Let’s dive in! TL;DR. MQL is a potential customer fit for your business, reviewed by the marketing team. SQL is a potential customer with a clear intent to buy in buying cycle’s final stages.

User Testing 98

User Testing Feedback Software Research Software Customer Experience 98

TSIA

JANUARY 6, 2023

Over the next few years, customer experience will surpass price and product as the most important differentiator in business-to-business (B2B) organizations. It’s safe to say that prioritizing customers’ experience is essential to organizational success and growth. This is where experience-led growth comes into play.

Customer Experience 59

Customer Experience Differentiation B2B 59

Nir Eyal

JANUARY 2, 2023

As New Year’s Eve approaches, so does the customary exercise of introspection and self-reflection. The practice of examining ourselves can be a powerfully healthy one. Done correctly, it leads to self-awareness, which increases our ability to exercise control over our emotions and provides a greater sense of well-being. But done incorrectly, self-reflection can go awry.

52

52