Sat.Jan 08, 2022 - Fri.Jan 14, 2022

A Learning Roadmap for Product People

Roman Pichler

Listen to this article: [link]. Overview of the Learning Roadmap. Like a modern product roadmap, a learning roadmap states the specific outcomes or benefits you’d like to achieve to become a more competent product person, and it captures them in form of learning goals.

7 Essential Customer Success KPIs to Track in SaaS

Userpilot

How important is customer success KPIs to your SaaS business? The corporate world is becoming increasingly dependent on data and analytics to make informed business decisions. Customer success metrics help you analyze how effectively you help customers gain value from your SaaS product.

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Is Your Backlog Too Big? A New Technique for Prioritization

DevelopmentCorporate

How many items are in your product backlog? A favorite tactic for product managers dealing with stakeholder suggestions is to tell them they ‘will put it in the backlog.’ Unfortunately, many backlog items will languish in the backlog for months or even years before being prioritized for a Sprint.

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You Don’t Need a Mentor. You Need a Buddy.

Nir Eyal

When you’re struggling to achieve your personal or professional goals, do you ever wish you could speak with a famous mentor? If only you could connect with a super successful business leader like Jeff Bezos or Meg Whitman, then you’d have the answers you’re looking for.

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Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

2022 Readiness?—?Investing in Data Infrastructure

Piyanka Jain

2022 Readiness?—?Investing Investing in Data Infrastructure [link] In 2022, Big data is transforming businesses in unprecedented ways. Today the question is not just about scalability, it is whether or not you are enabling maximum scalability with the power of data. In the above video, Piyanka Jain talks about how and when to plan and invest in data infrastructure to drive growth. 2022 Readiness?—?Investing

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How Mobile Customer Loyalty Programs Increase Customer Retention and Drive Revenue (with Examples)

Apptentive

It’s common knowledge in the retail world that mobile customer loyalty and reward programs work wonders to keep customers coming back time and time again. If you look at almost any major retailer, you’ll find a reward or loyalty program tied to their growth strategy.

User Personas Can Be Dangerous

The Product Coalition

When Representation and Generalisation Can Go Wrong While Building Products Continue reading on Product Coalition ». product-management personas product-design product-development product

The Best Managers Don’t Fix, They Coach — Four Tools to Add to Your Toolkit

First Round Review

Anita Hossain Choudhry (The Grand, First Round) and Mindy Zhang (Dropbox, Oscar Health) draw on their experiences as executive coaches to unpack why managers fall into the “fixing” trap and make the case for adding coaching as a skill.

SUNDAY REWIND: Treat your career like you treat your products by Adam Warburton

Mind the Product

At this time of year, many of us are thinking about our careers. It’s that ‘New Year, new you’ thing. We think about our New Year goals and how to make them count which, for some, can bring our jobs into question.

Knowing What Products Not to Build: A Case Study With NBC Universal

Knowing what not to build is just as important as what to build when it comes to product development. Learn how NBC Universal saved millions by knowing what not to build and created a more cohesive customer experience with Feedback Loop.

Insights: Debugging with product analytics

Mixpanel

As a product manager, deep-diving into problems like high churn, bugs, and crashes is part of the job.

Slack: A Product Led Growth Strategy Case

The Product Coalition

Before solving the case, let’s first understand the fundamentals of product-led growth, something that is not complete without mentioning a few best-of-breed products. Grammarly, DropBox, Slack, Zoom are synonyms of product lead growth.

The Ultimate List of 2022 Product Management Conferences

Dragonboat

It’s a new year, which means we have yet another 365 opportunities to learn something new and become better at what we do!

The most effective channels to gain customer feedback: Part 2

Mind the Product

We previously looked at the most effective channels to use to gain customer feedback. In the next part of this two-part series, we'll be delving into the best ways to summarise and process it. [.]

Omnichannel is Multichannel 2.0

Multichannel and omnichannel marketing are not the same. Many organizations are striving for omnichannel, but it can be a daunting journey—unless you have a map. Download your copy of the ultimate omnichannel guide today!

1,000 Experiments Club: A Conversation With Lukas Vermeer of Vista

AB Tasty

Discover three of the key takeaways from our interview with Lukas Vermeer, the director of experimentation at Vista. This article was originally posted on AB Tasty as 1,000 Experiments Club: A Conversation With Lukas Vermeer of Vista

5 Steps to Setting Your Product Operations Strategic Goals

ProductCraft

With the whirlwind of personal and professional events in December, many teams are currently working to close out their year and plan for what’s next. Like so many other aspects of life, a new year brings with it a fresh chance to evaluate your team’s goals and priorities for the year ahead.

367: Radical product thinking for product managers – with Radhika Dutt

Product Innovation Educators

Steps for creating world-changing products. Today we are talking about radical product thinking, which is a mindset and process for innovating smarter. Our guest, Radhika Dutt, will help us understand radical product thinking.

Navigating the peculiarities of the African product management ecosystem – Philips Nwachukwu on The Product Experience

Mind the Product

Philips Nwachukwu, Senior Product Manager, joins us on the podcast this week to talk about the unique challenges he sees for Product people working in Africa. [.]

Better Learning, Better Results: A Guide for Product and Project Leaders

Continuous improvement is the differentiator that can drive your team to the next level. Download our 4-step guide to collaborative learning and position your team for success.

Six Product Lessons I Learned in 2021

The Product Coalition

Work as a whole has changed during the last 12–18 months. The pandemic has created a need to work from home where possible. We all had to… Continue reading on Product Coalition ». product-leadership product-management diversity-and-inclusion product-strategy

Bad UX Design – 13 Worst UX Design Fails to Avoid in Your SaaS

Userpilot

From Amazon’s navigation bar to Whatsapp’s deleted messages: bad UX design is something that we’re all familiar with as consumers. From a SaaS point of view, a poor user experience can sometimes mean the loss of a paying customer , or perhaps hundreds of them.

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Why it’s getting harder for large companies to acquire startups

Strategyzer

Acquisition is one way to buy growth. It's not a bad way, but it’s becoming more difficult. For example, a company called Discord got an offer from Microsoft for over $10 billion and rejected it.

Managing “must-do” initiatives in empowered teams

Mind the Product

Empowered teams are made up of self-sufficient groups of people working together towards specific goals. They have the authority, experience, responsibility and skills to act on their own decisions for their organisation.

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

Product Manager Guide for Launching an API Offering Fast

The Product Coalition

With the shift to product offerings being extensible to partners, an API as part of your overall product offering is critical to user acquisition growth and embedding within other platforms. But, as your backlog grows every day, how can you launch your API with the least amount of lift and drama?—?while

Customer Success Metrics in SaaS: The Ultimate Guide For Driving Growth

Userpilot

Are you tracking customer success metrics for your SaaS? Customer success is key to sustaining your company’s revenue by creating customer lifetime value (LTV). Your customer success efforts should align your business objectives to their specific needs.

Video Game Product Managers Struggle With Pricing

The Accidental Product Manager

How much to charge and how to charge for it are video game questions Image Credit: Thomas Hawk. Can anyone besides me remember back in the day when you wanted to play a video game and you’d stuff your pockets with quarters and head on down to the video parlor ?

Product’s role in experimentation culture by Terry Lee

Mind the Product

In this #mtpcon London+EMEA session, sponsored by Flo Health, Terry Lee, Flo’s Senior Product Manager, explains how product functions can support an experimentation culture and shares some of the pitfalls that product managers should avoid. Watch the session in full to see the talk or read on for an overview of his key points: An [.] Read more » The post Product’s role in experimentation culture by Terry Lee appeared first on Mind the Product.

Product Research 201: The Intermediate Guide to De-Risking Decisions

Bring the voice of the customer into your decisions with product market research. This guide will help you find out how to clearly define your learning objective, create questions to support the objective, build screener questions to get the right audience, and more!