Sat.Jan 08, 2022 - Fri.Jan 14, 2022

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A Learning Roadmap for Product People

Roman Pichler

Listen to this article: [link]. Overview of the Learning Roadmap. Like a modern product roadmap, a learning roadmap states the specific outcomes or benefits you’d like to achieve to become a more competent product person, and it captures them in form of learning goals. These help you direct your learning efforts, track progress, and measure how much you have learnt.

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7 Essential Customer Success KPIs to Track in SaaS

Userpilot

How important is customer success KPIs to your SaaS business? The corporate world is becoming increasingly dependent on data and analytics to make informed business decisions. Customer success metrics help you analyze how effectively you help customers gain value from your SaaS product. When measuring customer success metrics, it’s never only about the results.

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Is Your Backlog Too Big? A New Technique for Prioritization

DevelopmentCorporate

How many items are in your product backlog? 50? 100? 500? A favorite tactic for product managers dealing with stakeholder suggestions is to tell them they ‘will put it in the backlog.’ Unfortunately, many backlog items will languish in the backlog for months or even years before being prioritized for a Sprint. Many years ago I inherited the product management of a B2B SaaS Managed File Transfer solution.

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How Mobile Customer Loyalty Programs Increase Customer Retention and Drive Revenue (with Examples)

Alchemer Mobile

It’s common knowledge in the retail world that mobile customer loyalty and reward programs work wonders to keep customers coming back time and time again. If you look at almost any major retailer, you’ll find a reward or loyalty program tied to their growth strategy. In this post, we go over why these programs are successful along with examples of some of the best mobile customer loyalty apps on the market such as Starbucks and NikePlus.

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The 25 Types of Innovation Dominating R&D Today

Innovation varies widely across sectors and organizations, creating value in diverse forms. Understanding different types is crucial for R&D teams to foster creativity and uncover missed opportunities. This guide explores 25 key types of innovation in management frameworks.

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Introducing “New at Intercom” – our first virtual launch event

Intercom, Inc.

Today, we’re excited to announce Intercom’s first virtual launch event, New at Intercom , to be held on March 23rd. . We’re witnessing a ??dramatic one-way acceleration in the transition to a primarily online business environment, and that shift is transforming how businesses engage with prospects and customers. Making the most of this opportunity requires the tools of tomorrow.

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A case study: Creating a relay design sprint in a remote setting

Mind the Product

How can you achieve a relay design sprint in an all-remote setting? I have tried it a few times already and would like to share my learnings with you to avoid my mistakes in this post. [.] Read more » The post A case study: Creating a relay design sprint in a remote setting appeared first on Mind the Product.

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User Personas Can Be Dangerous

The Product Coalition

When Representation and Generalisation Can Go Wrong While Building Products Continue reading on Product Coalition ».

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Benn Stancil, founder of Mode, on how data science can help us make better decisions

Intercom, Inc.

Or rather, it should be. That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. According to Benn Stancil , co-founder and Chief Analytics Officer behind Mode , a platform designed to help data analysts and data scientists analyze, visualize, and share data, a lot of their actual day-to-day work involves sitting with product managers and business leaders, tinkering with various things

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You Don’t Need a Mentor. You Need a Buddy.

Nir Eyal

When you’re struggling to achieve your personal or professional goals, do you ever wish you could speak with a famous mentor? If only you could connect with a super successful business leader like Jeff Bezos or Meg Whitman, then you’d have the answers you’re looking for. Surely they’d point you in the right direction, right? The post You Don’t Need a Mentor.

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Launching LLM-Based Products: From Concept to Cash in 90 Days

Speaker: Christophe Louvion, Chief Product & Technology Officer of NRC Health and Tony Karrer, CTO at Aggregage

Christophe Louvion, Chief Product & Technology Officer of NRC Health, is here to take us through how he guided his company's recent experience of getting from concept to launch and sales of products within 90 days. In this exclusive webinar, Christophe will cover key aspects of his journey, including: LLM Development & Quick Wins 🤖 Understand how LLMs differ from traditional software, identifying opportunities for rapid development and deployment.

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SUNDAY REWIND: Treat your career like you treat your products by Adam Warburton

Mind the Product

At this time of year, many of us are thinking about our careers. It’s that ‘New Year, new you’ thing. We think about our New Year goals and how to make them count which, for some, can bring our jobs into question. But, says Adam Warburton, whatever our reason for wanting a new job, we [.] Read more » The post SUNDAY REWIND: Treat your career like you treat your products by Adam Warburton appeared first on Mind the Product.

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The Best Managers Don’t Fix, They Coach — Four Tools to Add to Your Toolkit

First Round Review

Anita Hossain Choudhry (The Grand, First Round) and Mindy Zhang (Dropbox, Oscar Health) draw on their experiences as executive coaches to unpack why managers fall into the “fixing” trap and make the case for adding coaching as a skill. They share four practical tools, sample scenarios and thoughtful questions to help managers put these concepts into practice.

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Moving fast and building smart: The value of quick customer feedback

Intercom, Inc.

At Intercom we obsess about our customers’ success. We also prioritize moving fast , making quick, effective decisions, and maintaining momentum. Collecting customer feedback is crucial to making smart product decisions, but it can be time-consuming for both our team and our customers. This might mean compromising on production speed, or on customer satisfaction if our users feel they’re being contacted too frequently.

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Six Product Lessons I Learned in 2021

The Product Coalition

Work as a whole has changed during the last 12–18 months. The pandemic has created a need to work from home where possible. We all had to… Continue reading on Product Coalition ».

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An Architect’s Guide for Selecting Scalable, Data-Layer Technologies

There’s no getting around it: selecting the right foundational data-layer components is crucial for long-term application success. That’s why we developed this white paper to give you insights into four key open-source technologies – Apache Cassandra®, Apache Kafka®, Apache Spark™, and OpenSearch® – and how to leverage them for lasting success. Discover everything you’ll want to know about scalable, data-layer technologies: Learn when to choose these technologies and when to avoid them Explore h

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The most effective channels to gain customer feedback: Part 2

Mind the Product

We previously looked at the most effective channels to use to gain customer feedback. In the next part of this two-part series, we'll be delving into the best ways to summarise and process it. [.] Read more » The post The most effective channels to gain customer feedback: Part 2 appeared first on Mind the Product.

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Video Game Product Managers Struggle With Pricing

The Accidental Product Manager

How much to charge and how to charge for it are video game questions Image Credit: Thomas Hawk. Can anyone besides me remember back in the day when you wanted to play a video game and you’d stuff your pockets with quarters and head on down to the video parlor ? Those days are now long gone and you can play great games almost anywhere without spending a penny.

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Why do so many Japanese brands have letter-based logos?

freshtrax

Original: ????????????????????????. [link]. In my research on logo design, I noticed that most of the logos of major Japanese companies are text-based. Rather, several prominent foreign brands are redesigning their logos to make them more symbolic or iconic. Globally, Digital Transformation (DX) is being applied to logos. One of the main reasons for this is that as digital services become more and more popular, the scenes where logos are used are shifting to the screens of devices, mainly smartp

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Product Manager Guide for Launching an API Offering Fast

The Product Coalition

With the shift to product offerings being extensible to partners, an API as part of your overall product offering is critical to user acquisition growth and embedding within other platforms. But, as your backlog grows every day, how can you launch your API with the least amount of lift and drama?—?while also delivering a first-class experience? These 4 tools will be rocket boosters ??

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

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Navigating the peculiarities of the African product management ecosystem – Philips Nwachukwu on The Product Experience

Mind the Product

Philips Nwachukwu, Senior Product Manager, joins us on the podcast this week to talk about the unique challenges he sees for Product people working in Africa. [.] Read more » The post Navigating the peculiarities of the African product management ecosystem – Philips Nwachukwu on The Product Experience appeared first on Mind the Product.

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Insights: Debugging with product analytics

Mixpanel

As a product manager, deep-diving into problems like high churn, bugs, and crashes is part of the job. Over the years, I’ve learned that finding solutions to these kinds of problems is a lot like debugging software code: You always want to start with trying to isolate the issue as much as possible by breaking it down into smaller parts. This quickly shrinks down the biggest and most time-consuming questions such as “Where could this be?

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Video: How to Master Influencing Without Authority

Sachin Rekhi

Video: How to Master Influencing Without Authority. Slides: How to Master Influencing Without Authority. Essays: The Art of Being Compelling | Engaging in Product Debates | The Most Underrated Product Management Skill: Influence Without Authority. In June I was invited by Dan Olsen to speak at the Lean Product Meetup. I decided to give a talk on what I believe to be one of the most underrated skills in product management: influencing without authority.

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The Ultimate List of 2022 Product Management Conferences

Dragonboat

It’s a new year, which means we have yet another 365 opportunities to learn something new and become better at what we do! Whether you’ve been to several conferences for product management in the past or are looking to get your feet wet in 2022 and don’t know where to start, we’ve rolled up our […]. The post The Ultimate List of 2022 Product Management Conferences appeared first on Dragonboat - Responsive PPM.

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Maximize Supply Chain Spend & Asset Utilization with Innovative Test Automation

Connected devices are emerging at an explosive rate exerting pressure on larger operators; however, some organizations cannot continue to purchase the latest & greatest devices without ramifications. The introduction of automated test technology drives the optimization of supply chain expenditures leveraging forward & reverse logistics paths. Adopting innovative test automation tools addresses these challenges by providing robust solutions for testing the interoperability, performance, & securit

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Managing “must-do” initiatives in empowered teams

Mind the Product

Empowered teams are made up of self-sufficient groups of people working together towards specific goals. They have the authority, experience, responsibility and skills to act on their own decisions for their organisation. From time to time, however, there will be things that you, as product leader, need to tell them to do. What do you [.] Read more » The post Managing “must-do” initiatives in empowered teams appeared first on Mind the Product.

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5 Reasons I joined Productboard EMEA Sales team

ProductBoard

My name is Eanna & I recently joined Productboard as an Enterprise Account Executive. Every job change involves a complex set of criteria. I’d like to share the top five reasons why I decided to join Productboard, and my experience since joining this incredible team. #1 Value Proposition I have always been attracted to companies that have a strong product-market fit.

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1,000 Experiments Club: A Conversation With Lukas Vermeer of Vista

AB Tasty

Discover three of the key takeaways from our interview with Lukas Vermeer, the director of experimentation at Vista. This article was originally posted on AB Tasty as 1,000 Experiments Club: A Conversation With Lukas Vermeer of Vista.

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5 Steps to Setting Your Product Operations Strategic Goals

ProductCraft

With the whirlwind of personal and professional events in December, many teams are currently working to close out their year and plan for what’s next. Like so many other aspects of life, a new year brings with it a fresh chance to evaluate your team’s goals and priorities for the year ahead. While many companies. Read more » The post 5 Steps to Setting Your Product Operations Strategic Goals appeared first on ProductCraft by Pendo.

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Enhance Customer Value: Unleash Your Data’s Potential

The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.

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Product’s role in experimentation culture by Terry Lee

Mind the Product

In this #mtpcon London+EMEA session, sponsored by Flo Health, Terry Lee, Flo’s Senior Product Manager, explains how product functions can support an experimentation culture and shares some of the pitfalls that product managers should avoid. Watch the session in full to see the talk or read on for an overview of his key points: An [.] Read more » The post Product’s role in experimentation culture by Terry Lee appeared first on Mind the Product.

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16 product management resolutions from leaders at Amplitude, Loom, Gong, Miro & more!

ProductBoard

Productboard’s product team recently shared their 2022 resolutions — reflections, learnings, and intentions to drive better outcomes in the new year. Their responses spanned both the personal and professional: Share discovery knowledge early on to earn buy-in from relevant stakeholders Empower the team and focus on the “why” Only rely on intuition if it is informed by extensive real-world.

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Bad UX Design – 13 Worst UX Design Fails to Avoid in Your SaaS

Userpilot

From Amazon’s navigation bar to Whatsapp’s deleted messages: bad UX design is something that we’re all familiar with as consumers. From a SaaS point of view, a poor user experience can sometimes mean the loss of a paying customer , or perhaps hundreds of them. So it’s crucial to know what design pitfalls to watch out for. That way you can eliminate them from your product, or, better still, not design in that way in the first place.