Sat.Mar 13, 2021 - Fri.Mar 19, 2021

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How to Keep Customers Satisfied When Announcing Product Changes

Mind the Product

Product changes are an inevitable part of any business. Whether it’s a whole new release or just an update, product improvements are what keeps customers coming back. Something this important needs to be communicated successfully to ensure that the customers know the changes and how they will benefit them. Let’s look at how you can [.]. Read More. The post How to Keep Customers Satisfied When Announcing Product Changes appeared first on Mind the Product.

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The Most Powerful Phrase in the Product Manager Vocabulary

The Product Bistro

The most powerful 3 words in a Product Manager's vocabulary is "It's My Fault." The blame game should not be in your toolbox, you own the product, act like it. Your team will thank you.

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A Beginner’s Guide to A/B Testing

TryMyUI

A/B Testing is an invaluable resource to make the right decision for an application, web page or web app. This guide to A/B testing will enrich all web developers with invaluable information. The post A Beginner’s Guide to A/B Testing appeared first on TryMyUI Blog.

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2021 Mobile App Engagement Benchmark Report

Alchemer Mobile

2020 reset the mobile app engagement playing field. In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Today, we’re thrilled to release our 2021 Mobile App Engagement Benchmark Report. Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help you understand your app’s engagement strengths and areas for improvement.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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3 key takeaways from International Women’s Day 2021

Intercom, Inc.

At Intercom, we know how important it is to create a balanced, equitable workplace. It’s not just that more diverse teams are more effective and more profitable ( though they are ); but, as Karen Peacock, our CEO, says , “It’s just the right thing to do.”. “The world is a better place when everybody can be their best,” Karen says. “Each of us should be able to be all the things we want to be, however we identify, however we want to show up, whatever we’ve been counted out of in the past.”.

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Estimating Complexity – Liz Keogh on The Product Experience

Mind the Product

Estimation is a dark art — get it wrong, and your stakeholders will never forget (or forgive). We talked with agile consultant Liz Keogh about how to get this right, who estimates are for, her invaluable scale for estimating complexity, and how to pronounce the word Cynefin. In this episode, sponsored by Hotjar, listen to learn [.]. Read More. The post Estimating Complexity – Liz Keogh on The Product Experience appeared first on Mind the Product.

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How Our Cross-Functional Teams Decide What to Build at Whispir

The Product Coalition

I wrote a variation of this for the various product teams at Whispir recently and then as fate would have it, a CEO I know reached out to me on LinkedIn asking the same thing?—?so I thought I’d share the same instructions with the world I gave everyone at the office. This process allows you to go from ‘I have no clue what to do’ , to ‘we should do this!

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The support leader’s guide to proactive support: Provide help before it’s needed

Intercom, Inc.

Today, customer expectations are at an all-time high. Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for your support team to address. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need.

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Facebook Product Managers Launch A New Way To Pay

The Accidental Product Manager

Facebook is making a bet on serving customers who are unbanked Image Credit: Antana. The product managers at Facebook have real problem on their hands. The company is so large and so successful, that in order to make it larger and more successful they have to come up with really big ideas. This means that they have to sit around and review their product development definition as they try to identify new products that can appeal to their over 2 billion users.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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Owning your story as a leader: Advice from Donna Lichaw

Mind the Product

In this interactive AMA session for MTP Leader members, Donna Lichaw, executive coach and author of the User’s Journey: Storymapping Products that People Love, discusses how to find your story by using a mix of psychology, design thinking, and experimentation skills that you already have—or can easily learn. Watch the recording in its entirety or read [.].

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Front End Development Trends That Will Be With Us in 2021

The Product Coalition

Front end trends are developing slowly. It takes several years for a technology to become popular. It’s really hard to make predictions about what will happen in 2021, but we may surely say what technologies will remain at the peak of fame and will be used everywhere in front end development app. Purrweb devs will help you puzzle out how to code with style and keep up with the fashion!??

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Success at scale: HubSpot’s Jean-Bernard Baptiste on unlocking business growth through great customer experiences

Intercom, Inc.

Jean-Bernard Baptiste is a Senior Manager of Customer Support at HubSpot , a platform built to enable business growth across marketing, sales, and customer service. With a mission to “help millions of organizations to grow better,” as Jean-Bernard puts it, the team at HubSpot is focused on creating great customer experiences for the 100,000 businesses using the platform.

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48-Hour Insights: Finding Balance, A Year Into “The COVID Era”

dscout People Nerds

We asked 100 participants what behaviors, routines, and practices they are adopting to keep themselves feeling together. And about what services, and products they believed were helping—and hindering—their sense of balance.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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How do you build a successful product team?

Mind the Product

What does it take to build and maintain a successful product team, one that’s driven, motivated and ultimately successful? In this post, speaking to a range of product experts, we try to answer this question. A combination of factors — like hiring the right people, establishing a vision, defining success in a way that everyone [.]. Read More. The post How do you build a successful product team?

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Productivity for Product Managers?—?Choosing the Product Management App

The Product Coalition

In my opinion, Our brain should be focusing on the ‘how’ part and its best to delegate remembering‘what’ & ‘when’ to a task management… Continue reading on Product Coalition ».

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Defying the Trends: Women at Innovatemap

Innovatemap

While we at Innovatemap like to think there are plenty of things that make us unique — like our incomparable product knowledge, design prowess and commitment to grow — there’s one quality that sets us apart from the naked eye, and it’s one we’re incredibly proud of: our high percentage of women. Kristin and Katie (2019 Photo). When I think about the many things that drew me to Innovatemap, the presence of women in leadership roles comes to mind immediately.

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Feature Prioritization in Different Stages of Product Development

UX Studio: Product Management

As a group of researchers at uxstudio we tend to seek new methods and ideas that we can share with each other and use to improve our work. This year we’ve made this study method more formal and organized 3-month-long workgroups. We set up topics of interest for each workgroup and 4-5 people joined each – focusing on the same area. Our group set a goal to learn more about features and user needs prioritization.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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Building Products for Bharat by Arpit Maheshwari and Smriti Pant

Mind the Product

In this ProductTank Delhi talk, Arpit Maheshwari and Smriti Pant, Product Managers at Hike, take us through how Indian products are being built to solve local problems in cities throughout the country. Watch the video to see their talk in full or read on for a summary of their key points: What is Bharat and [.]. Read More. The post Building Products for Bharat by Arpit Maheshwari and Smriti Pant appeared first on Mind the Product.

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A Product Manager’s Toolkit (WIP)

The Product Coalition

Valuable resources about networking, learning, online courses and much more in the Product Management expertise. Continue reading on Product Coalition ».

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Smartphone Too Distracting? Here’s How to Reclaim Your Focus

Nir Eyal

The post Smartphone Too Distracting? Here’s How to Reclaim Your Focus appeared first on Nir and Far.

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How to Start Using Customer Behavior Analytics

Userpilot

Setting up customer behavior analytics for your product can give you great insight on how users interact with your brand and where you can start making changes that drive product-led growth. It’s not so much about tracking these analytics for the sake of getting data alone – but rather being intentional about what problems you’re looking to solve.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Learn from Square: How to Launch your Product in Japan during the Pandemic

freshtrax

In btrax’s first virtual event of the 2021 series, Localizing for the Japanese Market, we invited leading industry experts to share their professional experience launching products in Japan. Eugene Oh provided an outstanding presentation sharing insights from his experience as the [International] Product Marketing Lead at Square. Eugene provided his thoughts and advice from the perspective of a US-based team responsible for “launching a product with little or no cultural relation to” in Japan.

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Lights, Camera, Product Management?

The Product Coalition

A few days back my father came to me and asked what I do at work. I explained to him what Product Managers do. I told him that Product managers are responsible for guiding the success of a product and that they lead the cross-functional team that is responsible for building, scaling, and supporting it. However, as I was explaining to him, I understood that this textbook definition doesn’t offer many insights.

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Top VMware Horizon Performance Challenges for VM Administrators

eG Innovations

Over the last year, most organizations have deployed or expanded digital workspaces to support employees working from home. One of the most popular technologies for digital workspaces is VMware Horizon. In this blog, we discuss the top performance challenges that administrators of VMware Horizon deployments have to tackle. What is VMware Horizon? VMware Horizon (formerly called VMware View) is a leading technology for secure delivery of virtual desktop and applications across private, public, an

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Why It Isn’t Enough to Be Data-Driven During Customer Testing

Centercode

Data is a library of information. And like a library, the books inside are only useful to you if they’re written in a language you understand. You also don’t have time to read every book in the library when you have a finite amount of time and a job to get done. The books you want to read are the ones that neatly summarize the information you can apply in the real world.

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The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data and AI

Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role. We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond.