ProductPlan

JUNE 19, 2020

Determine what change is likely to happen —You’re not psychic, but make an educated guess about what’s probably on the horizon. The product KPI is the ultimate expression of your strategy,” Raffali says, referring to both users completing significant tasks or business metrics being met. Have new wrinkles emerged that you’re neglecting?

Product Strategy 83

Product Strategy Strategy Research Software Technical Review 83

Revulytics

JANUARY 29, 2020

As product usage analytics deliver a growing stream of data and insights into product team dashboards, user retention metrics have become an increasingly reliable KPI to measure customer, product, and company health. While this has long been the case for SaaS it is becoming increasingly important for B2B on-premise software, too.

Customer Experience 70

Customer Experience Data Visualization Onboarding KPIs Customer Feedback 70

Userpilot

OCTOBER 4, 2022

A KPI is any metric used to measure the success of your product’s objectives. KPIs must be measurable in numeric terms, as they can be used to track development over time and let you change your strategy as needed. This KPI reveals how long a user takes to complete a certain task successfully. Task Success Rate.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Amplitude

APRIL 9, 2019

If you happen to set a KPI that you can’t consistently meet, it doesn’t necessarily mean that there’s something wrong with what you built. It’s more likely that your KPI is unrealistic or should be recalibrated to better fit your product’s current maturity, along with other external factors.

Data Visualization 61

Data Visualization Analytic Tools Feedback Software Reporting Tools 61

BrainMates

OCTOBER 14, 2021

He educated himself heavily in the world of Marty Cagan, and all the other fantastic examples of how to do product well. Then there were the basics; understanding the attribution model, going through the marketing reporting model, looking at KPI analysis, financial models and so on.

Onboarding KPIs 98

Onboarding KPIs Reporting Tools KPI Customer Experience 98

Revulytics

SEPTEMBER 18, 2019

As this Venn diagram shows, being “data-informed” means you operate at the intersection of pure data, your own gut feeling — which is a pretty powerful and educated tool you have as a product person — and everything else, including design thinking, qualitative data, user research, and user experience tools and workshops.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

ProductPlan

JULY 9, 2021

According to the educational organization Udacity, “the primary function of a data product manager is to balance the strategy, governance, and implementation of anything data-related, and facilitate the conversations between all impacted stakeholders—executives, engineers, analysts, other product teams, and external customers—who consume the data.”.

Data Visualization 40

Data Visualization User Testing Product Management Product Manager 40

Userpilot

APRIL 23, 2021

Pains/challenges: Build complex email automation that follows the user through the entire user journey Understand how the user is engaging with the product at each step of the user journey to better identify when and what type of email to send track and improve email onboarding automation impact on product adoption KPI’s.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Gainsight

AUGUST 27, 2021

Another quick way to boost TTV is to sprinkle educational guides and in-product engagements throughout your product to drive higher adoption. This KPI also sheds light on those areas where you can step in, reach out to less active users, and work to grab your user’s attention. Breadth of Adoption. Conversion Rates. Time to Value (TTV).

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Product Management 52

Amplitude

JANUARY 30, 2019

Ultimately, I think the product manager is probably the first position that’s evolving to have a consumer-centric mindset, and they’re educating the rest of the organization to also adopt that. I’d say customer-centric KPIs are high up there. in the constraints around how the business works and how they operate internally.

Onboarding KPIs 51

Onboarding KPIs User Testing Analytic Tools Data Visualization 51

Mind the Product

JULY 16, 2018

Some screenshot extracts of the survey are shown below: If it’s not written up, it doesn’t count towards your KPI. Additionally, it assists with crafting the strategy, making decisions and educating stakeholders. The survey data all flows through to a power BI dashboard (it really wasn’t that difficult).

Product Research 86

Product Research User Testing Data Visualization Customer Feedback 86

Amplitude

NOVEMBER 4, 2020

You can’t start measuring your product’s impact until you know what key performance metric (KPI) is most indicative of product success. Amplitude allows our success teams to plan training and educational content. How We Found Our North Star Metric with Amplitude.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Mixpanel

OCTOBER 17, 2022

The business provides education, a booking system for exams, the ability to organize in-person lessons, and competitive car insurance rates. Our company-wide objectives align around one given KPI or target,” Aurelien Rayer mentioned. How data-smart Ornikar finds value in self-serve product analytics.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Mind the Product

APRIL 9, 2018

We created multi-disciplinary teams that own specific business KPIs, together with their internal users. For example, our Competence Centre Inventory Management co-owns merchandise availability (an important KPI for every retailer) with the merchandise planners.

Reporting Tools 109

Reporting Tools Systems Review Enterprise Technical Review 109

Gainsight

FEBRUARY 20, 2019

If CS isn’t equipped to handle all the training and education these new developments require, then their full value will never be realized. At Gainsight, our product and customer success teams are aligned to the KPI of increasing product adoption, and both from a different perspective. Does this sound familiar?

Customer Experience 45

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 45

Userpilot

FEBRUARY 21, 2022

The goal is to create content that is educational and inspiring, and most importantly SEO optimized. Another solid KPI is to track the success of how many users actually use the product and get to the activation point. These could be resources like blogs (like Userpilot’s one ), videos, or case studies. Conversion rates for SaaS.

Research Software 98

Research Software Feedback Software Onboarding KPIs Product launches 98

ProductPlan

FEBRUARY 15, 2022

Other roles exclusively focus on customer data, such as product dashboards and KPI tracking. Developing and maintaining a continuing education program for product managers, researching and organizing information on product management best practices. Facilitating product feedback review and planning meetings.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Userzoom

AUGUST 24, 2017

You can read more at Top UX Measurements and KPI as well as listen to our webinar on Universal Measures. Pick what and how you measure User Experience as part of your research efforts and try hard to connect it to a key measurable indicator that the larger org is focused on. Most research studies have a small shelf life.

Data Visualization 55

Data Visualization Customer Feedback Customer Experience Technical Advisors 55

Userpilot

MAY 17, 2022

The number of beta testers should be your primary KPI to measure. It is an excellent way to showcase your new product, educate customers on how it works, and even acquire some sales and signups. Track feature usage and maybe new user adoption of the feature. Are you launching a new product and want to attract beta testers?

Research Software 98

Research Software Onboarding KPIs Product Research User Testing 98

ProductPlan

OCTOBER 8, 2019

Whether or not this is a KPI your company is actively measuring, it’s still essential to the long-term viability of your product and business model. The internal systems, education, and communication must embrace this approach too. Typically the new customers need even more convincing than the first set of customers.

Customer Experience 46

Customer Experience User Testing Customer Feedback Onboarding KPIs 46

The Product Coalition

MARCH 21, 2019

Photo by Javier Allegue Barros on Unsplash “PM”ing your KPIs In Beyond Vanity Metrics , I issued a call to action to pick a KPI that is unmeasurable. Educated guesses? Something that relates directly to your company’s vision. Why would you want to do that? I know why I want you to do it. That’s all complete BS. We are guessing.

Definition 60

Definition User Testing Product Research KPI 60

Mixpanel

JUNE 17, 2020

Most of our users are age 55 plus and are highly educated and relatively well off. Beginner users just want to be educated; advanced classical music listeners tend to be more skeptical about a service that provides recommendations.”Yeah, Why doesn’t your audience care so much about localization? Sometimes they clash quite a lot.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

Most of our users are age 55 plus and are highly educated and relatively well off. Beginner users just want to be educated; advanced classical music listeners tend to be more skeptical about a service that provides recommendations.”Yeah, Why doesn’t your audience care so much about localization? Sometimes they clash quite a lot.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Userpilot

JULY 27, 2023

Educating new customers on how to use the product, providing support, and resolving any issues that may arise. The customer success team should regularly track this metric and improve the user experience. Conducting onboarding meetings, product tours , company presentations, and product demos.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Userpilot

JANUARY 23, 2023

The main difference is that customer success OKRs set the direction for CS strategies, while CS KPIs measure progress against customer success OKRs. Thus, an OKR could be “launch customer engagement initiatives,” and the relevant KPI could be “10%+ growth of engaged customer views per month.”

Feedback Software 97

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 97

Userpilot

JULY 26, 2022

10 Customer retention KPIs and metrics to measure retention. Here are 10 of the most important KPIs and metrics that help you measure customer retention rate. Retention KPI #1 Customer retention rate. Retention KPI #2 Monthly recurring revenue. Retention KPI #3 Customer lifetime value. product tutorials.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

NOVEMBER 6, 2023

Top metrics to measure customer growth To assess customer growth effectively, it’s important to consider a variety of key metrics, as no single KPI can tell the whole story. The customer growth rate is a key performance indicator (KPI) that measures your speed in acquiring new customers over a specific period.

Onboarding KPIs 103

Onboarding KPIs User Testing Feedback Software Analytic Tools 103

Userpilot

DECEMBER 7, 2022

A key performance indicator (KPI) is a quantifiable figure that shows how well a business accomplishes its main goals. For example, the Customer Churn Rate, Net Promoter Score, and Customer Retention Rate are three KPIs most SaaS businesses use. Leading KPIs. An example of a leading KPI is customer satisfaction (CSAT).

Onboarding KPIs 98

Onboarding KPIs Data Visualization Customer Experience Customer Feedback 98

The Product Coalition

JANUARY 5, 2021

How do you educate your stakeholders about the implications? Early in the transition process, it is advisable to educate them with product-related workshops on agile principles. Also, educating members from stakeholder teams to act as “liaison officers” to the product organization significantly improves cooperation.

Product Research 97

Product Research Technical Advisors Customer Experience User Testing 97

The Product Coalition

NOVEMBER 24, 2020

Generally, insisting that the team achieve specific KPI, for example, forecasts vs. velocity, does not help. Transitioning to Scrum requires training and educating the entire organization?—?not Training and education are essential for a successful transition. not just future Scrum Team members?—?in

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Usersnap

SEPTEMBER 21, 2021

What is your highest level of education? The most commonly used KPI for measuring customer satisfaction is the CSAT. Besides NPS, CES and CSAT, there is one more customer satisfaction related KPI that is relevant to businesses that are just starting out: product-market fit. What is your age? Where are you located?

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Roadmunk

OCTOBER 12, 2017

This depends on what the feature and the use case is—but it’s important to educate the user that your model will improve over time. We then establish KPI’s that we’re going to evaluate those models on. Inga: It’s setting the right expectation and gathering user feedback.

Artificial Inteligence 55

Artificial Inteligence Data Visualization Feedback Software Analytic Tools 55

ProductPlan

SEPTEMBER 17, 2019

Take a Minimum Viable Product -type approach to identify and select which KPIs make the cut. Ideally, each KPI you include on the dashboard represents a different goal or major area of focus. Revenue/growth related KPI: What metric is most relevant to your product’s bottom line? Remember, you can always make adjustments later.

Data Visualization 54

Data Visualization Embedded Analytics Dashboard Reporting Tools 54

Alchemer Mobile

AUGUST 27, 2020

We wanted to know how technical the average product manager is, how PMs define “technical,” and where they go for continued education. Go beyond NPS as a core KPI. The product management profession requires varying degrees of technical skill, but it’s not one-size-fits-all and certainly does not require an engineering-based degree.

User Testing 246

User Testing Product Research Feedback Software Data Visualization 246

Userpilot

JANUARY 15, 2021

So follow these rules: Product Analytics KPIs 101a: Articulate Your Business Goals. If it generates revenue, then revenue should definitely be a KPI! Bear in mind, there are likely to be a lot of stakeholders in your business outside the product team who deserve to be consulted at this stage of the KPI setting process.

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Userpilot

JANUARY 16, 2023

That said, you don’t have to limit this KPI to new features since even older features in your product may be underperforming in the time-to-adopt department. A good onboarding process should have a combination of education and entertainment to ensure newcomers get all the key information without getting bored.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

JANUARY 31, 2023

Because it has a massive impact on a range of metrics: Boost revenue: Customer activation is proven to have the highest overall impact on earnings than any other KPI. Loom uses educational videos to showcase the product and prompts users to take action with a relevant CTA. Why should you build a customer activation plan?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98