Alchemer Mobile

NOVEMBER 10, 2022

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app. Airship is actually the parent company for our #3 tool, Apptimize.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Intercom, Inc.

MARCH 31, 2020

To provide some positivity amidst the chaos, today we’d like to share the incredible work we’re hearing about. Schools have closed across the globe to keep both students and teachers safe and healthy – which has required a swift transition to remote education. Many medical offices and hospitals are extremely crowded due to COVID-19.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. TLDR; Instructional design software helps you create custom eLearning courses and training material.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

The Product Guy

JANUARY 5, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

Alchemer Mobile

MAY 19, 2021

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app. And if you’re ready for a change, we should chat.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. Use walkthrough software to create flows that educate and encourage users to complete tasks.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Alchemer Mobile

AUGUST 6, 2020

With all this content, it can be easy to get overwhelmed when looking for a place to start, attempting to answer a specific question, or searching for external educational recommendations on mobile product management. Build vs. Buy: When to Buy Software or Build It Yourself | “Should we buy this software or should we build it?”

Feedback Software 179

Feedback Software User Testing Data Visualization Product Management 179

Intercom, Inc.

JULY 16, 2019

Almost every software company today has some kind of incident response process to help them navigate major service outages. For example, a relatively common type of incident might be a brief outage of Intercom due to a database failover. Resolution : The incident is resolved, and follow-up actions like an incident review occur.

Technical Review 215

Technical Review Software Review Document Engineering 215

The Product Guy

FEBRUARY 18, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

Userpilot

MAY 17, 2025

In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Review competitor apps for languages supported. Use a platform like Userpilot to simplify your customer education flow.

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 225

Analytic Tools Research Software Product Strategy CTO Coach 225

Userpilot

MAY 3, 2023

Thanks to the template library, they are easy to create but not so easy to customize without coding. Userpilot offers more UX patterns than Pendo and its onboarding experiences are easier to customize without coding skills. Guide layouts Pendo supports a number of UX patterns you can use to educate and engage your users.

Onboarding KPIs 98

Onboarding KPIs Software Review Analytic Tools Data Visualization 98

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Governments maintained this position not just by imposing lockdowns, but unintentionally endorsed the idea of using online services whenever and wherever possible. A new emphasis has been placed on access to software for everyone.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Intercom, Inc.

APRIL 29, 2020

Our product education manager Phil Byrne – you might recognize him from our product onboarding ??– For businesses in similar positions, leveraging product education can be a powerful way to help customers through this time. For businesses who are in a position to help, we should thoughtfully consider our social responsibility.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

UX Planet

MARCH 3, 2025

SaaS (Software as a Service)Websites Purpose: SaaS websites aim to convert visitors into users by showcasing the products value, features, andpricing. Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem. Website types and how to designthem 1.

Reporting Tools 59

Reporting Tools Magazine Software Review Customer Experience 59

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

APRIL 30, 2024

In this article, we provide an in-depth review of the tool, before introducing a superior, more versatile alternative that enables you to create more intuitive user experiences. It boasts two main advantages: a no-code builder that allows you to create prompts without coding, and a personalization filter for selecting who sees a prompt.

Analytic Tools 102

Analytic Tools Feedback Software Software Review Systems Review 102

Mind the Product

FEBRUARY 13, 2020

It’s said that more than two-thirds of software projects fail to deliver expected results. It’s because so many software projects fail to deliver expected results , that we d ecided to go with smoke tests. Our customer success team feared a flood of questions and complaints from dissatisfied customers due to this screen.

Product Research 199

Product Research User Testing Analytic Tools Research Software 199

Intercom, Inc.

APRIL 23, 2019

ProfitWell’s research of almost 500 software products show that the customers with a positive perception of their onboarding experience are far less likely to churn within the first 21 days of using a new product. So what makes an onboarding experience positive? Here’s the proof. Start simple.

Onboarding KPIs 199

Onboarding KPIs User Testing Customer Experience Research Software 199

Userpilot

SEPTEMBER 30, 2024

3P Learning is an Australian educational technology company that specializes in developing online learning resources. Solution: Leveraging Userpilot for no-code onboarding Before they chose Userpilot, 3P Learning considered UserGuiding as their onboarding platform. However, UserGuiding wasn’t optimized for mobile web onboarding.

Product Research 105

Product Research Analytic Tools Feedback Software User Testing 105

Userpilot

AUGUST 30, 2024

Uses humor to highlight the users’ pain points and position Userpilot as a no-code solution to track in-app user behavior. Demonstrates the value of its SEO tool through guides and educational content that directly addresses user problems. Chameleon user onboarding Olympics. Ahrefs product-led content. Source: Indy100.

Feedback Software 105

Feedback Software Analytic Tools Research Software Advertising 105

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

The Product Coalition

NOVEMBER 26, 2024

However, I hope you’ll enjoy the opportunities I’ve uncovered below, which in summary is best positioned as this… AI/ML and BCI will come together to give us revolutionary new ways to interact with our computers , and all of that opportunity begins now, in the software space. billion market value, headed to $5.1

Research Software 140

Research Software Marketing Technical Review Software Review 140

Mind the Product

MARCH 31, 2020

It might have implications for how that product is positioned in the market. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. It might have implications for how that product is positioned in the market.

Customer Experience 162

Customer Experience Product Research Feedback Software Data Visualization 162

Intercom, Inc.

NOVEMBER 20, 2018

At the very least, it is worth reading up on SPIN selling and the Sandler sales system , as these are popular sales methodologies among software companies and will help you think about how you structure your approach. Inbound marketing is when you create compelling content that educates and informs your target personas.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

JANUARY 30, 2023

Wondering how to implement in-place tooltips to provide customer education and boost retention? Tooltips help to improve onboarding, streamline product adoption and educate users on how to use your product and gain value. How can you create tooltips without coding them from scratch? You’ve clicked on the right link.

Product Research 98

Product Research Customer Experience Software Review User Testing 98

Userpilot

MAY 27, 2024

Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Monitor online mentions : Regularly check reviews, social media, and forums for customer opinions. But why is customer perception important, and how can you improve it?

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

APRIL 28, 2023

Have you ever abandoned a product due to poor customer onboarding? In this article, you’ll learn ten best practices for utilizing user onboarding software to create a positive customer onboarding experience for your users. Create no code in-app surveys with Userpilot. Book a free demo now !

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

The Product Coalition

DECEMBER 21, 2021

Unfortunately internal promotion isn’t always positive A quick disclaimer: I’m a huge advocate of career development and internal promotion. Because Engineering is a profession that must be learned over time and code in the wrong hands can have material consequences. What is your professional education budget?

Product Management 195

Product Management Product Manager Weak Development Team Management 195

Userpilot

MAY 20, 2024

A positive customer experience boosts retention , satisfaction, and growth, helping SaaS products stand out through increased loyalty , enhanced reputation, reduced churn , higher LTV , and cost efficiency. Provide continuous education through webinars, video tutorials, and interactive strategies.

Customer Experience 105

Customer Experience Analytic Tools Feedback Software User Testing 105

Userpilot

SEPTEMBER 16, 2024

Strategic partnerships : Collaborate with other companies to enter new markets or strengthen market position by leveraging partners’ strengths. Canva launched a tailored product for educators, expanding its reach into the education sector. Canva for Education.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Userpilot

AUGUST 6, 2024

Marketing funnels are designed to attract and educate potential customers. Activation : The goal at this stage is to ensure users have a positive first experience with your product and adopt it quickly. Referral : This final stage creates a growth loop by incentivizing users to leave good reviews and refer your product to others.

Feedback Software 103

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 103

Gainsight

FEBRUARY 27, 2025

Cummings III, CEO at Dataplant and Director of Education at Gen AI Works Samuel J. Cummings III has built his career at the intersection of AI, Customer Success, and education. The post Celebrating Black Voices in Customer Success With Gainsight appeared first on Gainsight Software.

Data Visualization 52

Data Visualization Customer Experience User Testing Technical Review 52

Userpilot

OCTOBER 6, 2023

Your job here is to provide content that positions your product as the best fit, so it stands out (e.g. Review stage (BoFu). This is by positioning your brand as an authority through thoughtful content marketing, effective SEO strategies, and targeted social media campaigns. case studies, alternative pages, etc.).

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Intercom, Inc.

MARCH 8, 2018

The last 12 of those have been in leadership positions. My first real job was at GE Capital in Australia, and then I moved back to London and joined a company called Complinet, which was a back office compliance software company. When you were hiring in these positions, what were the hard and soft skills that you looked for most?

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

Userpilot

JANUARY 27, 2022

That means you shouldn’t aim for zero churn but to drive revenue up to a point where it surpasses the amount you lose due to churn. Customer churn refers to the number of customers you lose, and revenue churn measures the amount of revenue loss due to the churn. Customer Churn vs. Revenue Churn. Consequently, product usage falters.

Feedback Software 98

Feedback Software Analytic Tools User Testing Onboarding KPIs 98