Lenny Rachitsky

FEBRUARY 22, 2024

. • Sendbird —The (all-in-one) communications API platform for mobile apps • Explo —Embed customer-facing analytics in your product — Elizabeth Stone is the chief technology officer of Netflix.

CTO 83

CTO Feedback Software Analytic Tools Data Visualization 83

Department of Product

SEPTEMBER 14, 2023

The company’s CEO says the implementation of Intercom’s customer service chatbot combined with Retool’s access to LLMs upped the bots success rate from 20% to 60%. WhatsApp is testing a new feature that could open it up to other messaging apps. Meanwhile, Uber is rumoured to be launching a competitor to TaskRabbit.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

The Product Coalition

APRIL 25, 2022

Finding meeting notes is necessary for PMs who take many types of notes from different stakeholders like leadership, business development, engineering, design, to 1:1s, team meetings, and most importantly, user interviews. Web files on Figma are easily shared with a single link. The limitations of Pitch depend on you.

Analytic Tools 156

Analytic Tools Data Visualization Feedback Software Research Software 156

Userpilot

OCTOBER 26, 2023

A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. PLG depends on the self-service model.

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Userpilot

JANUARY 8, 2024

As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users. Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly.

Analytic Tools 101

Analytic Tools Research Software Feedback Software Customer Experience 101

The Product Coalition

JUNE 22, 2020

Establishing a robust product discovery infrastructure at your organization gives you the freedom to focus more of your time on creating, analyzing, and testing customer insights. In terms of web analytics, I encourage you to use business intelligence tools to create dashboards and retrieve live data.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userpilot

APRIL 23, 2021

All in one dashboard. Works with: Manages a team of developers, UX designers, and QA engineers Collaborates with Product Marketing Manager. Pains/challenges: Not technical, always need help from engineering who have other priorities Too much data spread across multiple tools, hard to track in-app user behavior.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company reported an 11% increase in revenues, with revenues of $753.2 But many customers are dissatisfied with service bots. Full State of Tech Salaries report.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

eG Innovations

MAY 28, 2021

Robot” users are scheduled to access remote applications and desktops and logon to test whether applications and desktops are available and whether logon times are acceptable. Used in conjunction good synthetic monitoring tools, administrators can test the behavior of system failures and harden their deployments improving resilience.

Reporting Tools 90

Reporting Tools Data Visualization Embedded Analytics User Testing 90

Usersnap

FEBRUARY 4, 2022

Embed a feedback button on your website. Otherwise, your colleagues and clients will report (more like throw) feedback the way they feel most comfortable. Embed a feedback button on your website. Besides that, you can subscribe to any other feedback created in your project dashboard. Managing feedback isn’t.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Userpilot

DECEMBER 15, 2022

Provide help when the user feels stuck and add text links to self-service resources. Embed your short videos inside your tooltips to make them more engaging and easier to understand. Conduct regular A/B tests to keep improving. Embed videos inside your tooltips. Embed videos into your tooltips with Userpilot.

Research Software 96

Research Software User Testing Embedded Analytics Customer Experience 96

Userpilot

MAY 19, 2022

You can provide self-service support inside the app using a resource center so that customers can quickly solve repetitive problems on their own without leaving your product. In place of a self-service portal outside the app, an in-app resource center helps users stay engaged inside the app. Set up your resource center.

Feedback Software 96

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 96

Userpilot

JANUARY 9, 2023

With the right tools, you can easily embed them in the sign-up flow so that you start learning about your users from the get-go. Pains/challenges: Not technical, always need help from engineering who have other priorities. Track in-app behavior, analyze data and see the direct impact of the experiences inside the dashboard.

Feedback Software 90

Feedback Software Research Software Analytic Tools User Testing 90

Iteratively Blog

JANUARY 10, 2021

Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. The iOS, Android and web development teams are responsible for instrumenting (and ideally testing) those events in the code and will have an opinion on what’s feasible. Start by putting analytics front and center.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Software Review 52

Intercom, Inc.

JULY 31, 2019

They’ll keep your marketing engine going when your team members are unavailable and save them time when they’re hard at work. Embed a video message in your chatbot. If you know what step comes next in your sales process, tailor your message to match and embed an app to encourage immediate action. Test and refine.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Userpilot

SEPTEMBER 22, 2021

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. The Pendo dashboard is simple, fun, and color-coded for ease of use.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

Usersnap

NOVEMBER 17, 2022

HubSpot integrations let you use HubSpot for several purposes, no matter what other programs your business uses. Integrations seamlessly connect all applications to the HubSpot center, so you can streamline and enrich your customer data and get all the analytics/insights in one place. The Benefit of Using a HubSpot Integration.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

Userpilot

OCTOBER 8, 2021

By turning your product itself into a viral sales engine, these platforms take the pressure off traditional sales and marketing departments — and, of course, their associated budgets. But with so many platforms out there, which one should your SaaS business choose? Analytics that tell you what to change to get more customers.

Analytic Tools 93

Analytic Tools Research Software Data Visualization Product Research 93

eG Innovations

MAY 28, 2021

Robot” users are scheduled to access remote applications and desktops and logon to test whether applications and desktops are available and whether logon times are acceptable. Used in conjunction good synthetic monitoring tools, administrators can test the behavior of system failures and harden their deployments improving resilience.

Reporting Tools 52

Reporting Tools Data Visualization Embedded Analytics User Testing 52

Department of Product

JUNE 27, 2022

Each function (Engineering, Product, and Design) has their own reporting structure and organization. Organize cross-functionally within engineering, embed product and design It is common for Engineering to organize along functional lines. Embed a designer and product manager on each team.

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

Crafty CTO

MARCH 17, 2023

Early testers are reporting that the GPT-4 model provides a substantial, across-the-board improvement over its GPT-3.5 My personal experience mirrors these reports. Other examples include interpreting a business barchart, and solving an engineering test problem (in French!) predecessor. Mind-blowing.

Artificial Inteligence 98

Artificial Inteligence Reporting Tools Research Software ChatGPT 98

The Product HQ

FEBRUARY 1, 2023

3) Have one team for backend, one team for services, one team for web, one team for iOS, and one team for Android. Embed QAs / testers into each team, to enable them to specialize. 4) Have one senior engineer/lead engineer per team. Engineering leads should review and close the platform-specific tickets.

Technical Review 52

Technical Review Embedded Analytics Weak Development Team Document 52

eG Innovations

JULY 30, 2021

As we indicated in our previous blog, AIOps (Artificial Intelligence for IT Operations) refers to the application of machine learning analytics technology that enhance IT operations analytics. On the other hand, if any abnormality is detected, you must undergo additional tests. Source: TechValidate. #3.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Enterprise 59

Usersnap

JANUARY 31, 2019

It is an intuitive feedback management tool which encourages customers to submit bug reports and ratings through its outstanding simplicity. Usersnap is a go-to tool for Digital Marketing Agencies who are looking to incorporate customer feedback into their products and services. Google Analytics Debugger {Tracking}.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

Usersnap

MARCH 4, 2021

Things were going well, with a great foothold in the quality assurance and software testing niche. Directly in the Usersnap dashboard, Christina could see which company sent the feedback and what people wanted to tell us. At each step of the way, Christina could help the design, product, and engineering team on the same page to.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Userpilot

MAY 20, 2024

Here are the best product growth tools for user behavior analytics: Google Analytics is the best for analyzing the customer journey across web channels. Mixpanel is the best product analytics tool for visualizing customer data. Track your product metrics with Userpilot’s dashboards. An A/B test on Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

AUGUST 18, 2020

User retention tools – Analytics. Your appetite for data and insights – if you’re not data-literate, a suite of sophisticated analytics tools may not be the top priority. The engineering and coding skills you have available. User retention tools – Analytics. The best user retention tools…for you?

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Mind the Product

MARCH 7, 2019

These types of integrations can often require complex design, testing, and exception handling requirements. Such composite applications are also typically more demanding on the underlying systems because they often support long-running transactions, and the ability to report on and/or manage process state. Integration Practices.

Reporting Tools 151

Reporting Tools Data Visualization Customer Experience User Testing 151

Userpilot

JANUARY 5, 2022

So the best onboarding software solutions come with the ability to build a knowledge base on your website, and then embed that into your product directly by means of a widget. But it will cost a lot of time and money, and distract your developers from engineering your product. Not a fun place to be in. In-app communication.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Userpilot

AUGUST 18, 2020

User retention tools – Analytics. Your appetite for data and insights – if you’re not data-literate, a suite of sophisticated analytics tools may not be the top priority. The engineering and coding skills you have available. User retention tools – Analytics. The best user retention tools…for you?

Analytic Tools 63

Analytic Tools Feedback Software User Testing Data Visualization 63

Userpilot

FEBRUARY 28, 2024

TL;DR Pendo Engage is a product adoption platform for with in-app guidance , product analytics, and feedback collection capabilities. The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features.

Data Visualization 97

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 97

Userpilot

APRIL 30, 2024

Userpilot is a product growth platform with feedback, analytics , and engagement features. Let’s get down to the nitty-gritty of how to embed value-based growth into your SaaS business. Create a resource center for self-service support. Book a demo to learn how to use it to deliver more value.

Feedback Software 96

Feedback Software Analytic Tools Product Research Data Visualization 96

Userpilot

APRIL 21, 2024

Userpilot also offers solutions for user onboarding and product analytics as well. Qualaroo : Focused on user research , Qualaroo is a survey-design platform for collecting and segmenting feedback, performing analysis, and viewing results in the form of dashboards. Plus, it provides in-depth reporting and survey segmentation.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning. Social media posts.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86

The Product Coalition

MARCH 16, 2019

These types of integrations can often require complex design, testing, and exception handling requirements. Such composite applications are also typically more demanding on the underlying systems because they often support long-running transactions, and the ability to report on and/or manage process state.

Reporting Tools 63

Reporting Tools Data Visualization Customer Experience User Testing 63

Userpilot

FEBRUARY 19, 2024

Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. You’ll also be able to view resource center analytics so you can check its performance. This will enable you to provide users with relevant in-app help.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 28, 2024

It enables product teams to create, implement, and test personalized in-app onboarding experiences. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Smart Tips : Whatfix’s smart tip functionality lets you embed contextual guidance within the UI of an application.

Analytic Tools 52

Analytic Tools User Testing Feedback Software Customer Feedback 52