Userpilot

SEPTEMBER 12, 2024

The company adopted Userpilot as a feedback platform to enable stakeholders to report issues with data accuracy. We asked Simone Schiavo, the Senior Growth Manager at Leedfeeder, to find out. Maintaining accurate data is crucial for customer satisfaction and the company needed a way for users to report inaccurate data.

Data Visualization 105

Data Visualization Product Research Embedded Analytics Feedback Software 105

Userpilot

MARCH 29, 2023

What’s digital analytics? In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. Are you in?

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Usersnap

NOVEMBER 18, 2024

When managing product updates for Usersnap, I faced some familiar challenges: updates scattered across emails made it tough to track changes, leading to low open rates and click-through rates. Usersnap Usersnap is the best and most potent changelog tool & feedback platform.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Usersnap

MARCH 24, 2025

This article will walk you through the key phases of the product discovery process , best practices for gathering user insights, risk mitigation strategies, and how to leverage PDLC tools like Usersnap to streamline feedback workflows. Use focus groups to test low-fidelity prototypes and gather qualitative feedback. Lets dive in.

Product Research 52

Product Research Data Visualization Customer Feedback User Testing 52

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

UX Planet

FEBRUARY 6, 2025

Dopamine Design Principles Within the broader field of neuromarketing, Dopamine Design focuses on shaping touchpointssuch as visuals, micro-interactions, feedback loops, and gamified elementsto elicit positive emotional responses. Explore case studyhere. tiny rewards, celebratory animations, helpfultips).

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. Qualaroo helps companies gather customer feedback only. What’s the value of it?

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Userpilot

NOVEMBER 20, 2022

Offer self-service support options to meet customer expectations, while also removing friction in the support experience. Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Digital customer experience management best practices.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Userpilot

JUNE 26, 2023

Close the feedback loop by communicating the changes to customers through various channels or explain why you decided not to act on their feedback. Canny is a comprehensive feedback management tool while Typeform allows you to collect feedback via email.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

JANUARY 15, 2024

This creates a feedback loop that you can use to drive continuous improvement. after customer onboarding or their first transaction within a trading and lending services platform). It helps you understand how much effort a customer had to expend to complete their goal within your financial services ecosystem.

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

JUNE 10, 2025

Appsflyer reports that app churn rate hits 70% within the first 24 hours, and by day 30, that number climbs to over 90% for most apps. Use Userpilot analytics to visualize user flows and identify high-drop-off screens, then add in-app guidance where needed. Fix poor user experience and reduce app churn with Userpilot analytics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

OCTOBER 15, 2022

Most young customers prefer self-service support , so build a resource center filled with helpful content in various formats, including video tutorials and help articles. Routinely collect customer feedback to get a first-hand look at what customers want from their experience. Create an on-demand resource center with Userpilot.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

SEPTEMBER 12, 2022

Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. Implement in-app self-service support to provide help whenever they need it. Think of the last time you tried a project management tool but were neither disappointed nor surprised—it just did the job.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools User Testing 98

Gainsight

NOVEMBER 10, 2021

Unfortunately, if you’re a product leader or manager who’s in charge of building your product-led growth strategy from scratch, you may feel overwhelmed. . Enter product analytics, the secret to building your own product-led machine. How do analytics play a role in product-led success? Increase retention.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Userpilot

NOVEMBER 27, 2023

Close the feedback loop so customers know their opinions matter. Offer in-app self-support and enable customers to troubleshoot and resolve their problems quickly. The churn rate shows how many customers your company lost during a period, while the retention rate shows how many customers it managed to keep.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Leverage loyalty programs to reward customers for their business. Collect active and passive feedback , act on it, and close the feedback loop.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Usersnap

JULY 27, 2020

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. But how to do that so that it’s frictionless for the users and manageable for you? You can install the widget on your website or app, or even embed it to a native button and trigger upon click to launch the request form.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

Amplitude

APRIL 25, 2021

Recommend alleviates the technical burden of personalization so that digital experience owners—marketers, product managers and growth teams—can manage it directly. This is all done through a self-serve interface, with no SQL or code required. Computations are an advanced form of segmentation. Personalization, in Minutes.

Analytic Tools 113

Analytic Tools Engineering Feedback Software Data Visualization 113

Userpilot

MAY 27, 2025

Product managers juggle a lot: customer feedback and customer surveys, behavior analysis, roadmapping, prototyping, documentation, and project management. This article highlights the best product management tools to help you master your tasks and deliver maximum value to stakeholders. It’s a demanding role!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Usersnap

MARCH 4, 2021

This is the story of how Christina, a product manager, set up a feature request workflow with a simple button in her product, so she could learn directly from the customers what to build next. How about if I told you this was also the first time this product manager’s company created this particular process for feature requests?

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Userpilot

JANUARY 9, 2023

Sales analytics to identify better-qualified prospects and improve your marketing strategy. Collecting customer feedback and engagement data in-app to locate and address their pain points. For example, a UX designer may have a different set of goals for an onboarding tool than a product manager using the same tool.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Usersnap

FEBRUARY 4, 2022

Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Well, managed? I guess managing feedback through all these channels is barely possible. Drop your existing feedback tool. (And Collecting feedback is (kinda) easy. Managing feedback isn’t.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Gainsight

APRIL 7, 2022

However, what many product leaders and managers don’t realize is that there’s a set of tools that can both inform and fast-track your product adoption plan: product analytics. Here’s how to measure product adoption using product analytics. That’s why in-product analytics are so critical to product adoption progress.

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

Userpilot

FEBRUARY 27, 2023

We also analyze successful onboarding flows and evaluate various tools that can help product managers , product marketers and UX designers deliver outstanding onboarding experiences. Onboarding feedback surveys are essential to gauge how satisfied users are with their first-time experience and identify areas for improvement.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Customer Feedback 105

Userpilot

AUGUST 20, 2022

Act on the data you get and close the feedback loop. Hence managing customer experience is vital. Though not with your imagination, but using data instead: Conduct customer effort surveys to know how much friction they’re facing with your business. However, you can also encourage passive feedback.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Usersnap

MAY 21, 2019

Usersnap offers a fully customizable and easy to integrate CX and feedback tool , get a free demo and start your free trial today. Create a Feedback Loop. Feedback loops are essential for companies to understand customer pain points. 6 Ways for Product Managers to Collect Customer Feedback.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74

Userpilot

JUNE 10, 2022

As a product manager, you’re probably struggling with collecting and managing feature requests for your product. The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. What is a feature request? Bug fixes requests.

Feedback Software 52

Feedback Software Analytic Tools Product Research User Testing 52

Lenny Rachitsky

AUGUST 4, 2024

Brought to you by: • Pendo —The only all-in-one product experience platform for any type of application • Explo —Embed customer-facing analytics in your product • Attio —The powerful, flexible CRM for fast-growing startups — Brian Tolkin is the Head of Product at Opendoor.

Technical Review 70

Technical Review Product Research User Testing Data Visualization 70

Gainsight

APRIL 5, 2022

But product leaders and managers know how challenging it can be to keep that growth moving in the right direction. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth. However, there are tried-and-true ways for product leaders to use analytics to drive multi-product growth.

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Product Research 52

Modus Create

APRIL 25, 2025

Developers are still drowning in context switching, outdated documentation, and slow feedback loops. In fact, 80% of developers report being unhappy at work , with 1 in 3 saying they hate their jobs. Throwing AI into a broken workflow wont magically make it efficient. Thats not just a culture issue. Its a performance issue, too.

Feedback Software 40

Feedback Software Reporting Tools Research Software Product Research 40

Gainsight

SEPTEMBER 1, 2021

This product-focused approach isn’t just changing how SaaS businesses sell; it’s redefining the way the whole company operates. For product leaders and managers, now’s the perfect chance to embrace product growth, and tap into its benefits, as the strategy reshapes the industry. Construct rock-solid customer feedback loops.

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Mind the Product

DECEMBER 7, 2016

In my role as Head of Product at Comic Relief I currently have one overarching goal: to embed Product as a way of working. We’re a “young” Product team, we’re learning our craft, getting to know how to work together and we’re starting to shape what Product Management looks like at Comic Relief. Feedback loops.

Product Research 70

Product Research User Testing Development Product Manager 70

Gainsight

NOVEMBER 16, 2021

Fortunately, there is a compass that you can use to direct your plans: analytics. . Analytics lay the foundation for your digital transformation strategy and provide solid footing to launch your plan. A SaaS digital business transformation is underway. How do analytics support your digital transformation strategy?

Analytic Tools 52

Analytic Tools Feedback Software Embedded Analytics Reporting Tools 52

Usersnap

MARCH 19, 2019

As a product manager or a SaaS company owner, what is your main drive in building new products? Do you consider customer feedback? The key reason behind lies not in quality management or financing, but in the incompetence to understand and meet the wants and needs of the market. Change management with Voice of Customer.

User Testing 76

User Testing Feedback Software Customer Feedback Development Team Review 76

Userpilot

NOVEMBER 8, 2022

Think successful digital workspace brand launches a new lead generation/management product targeted at its customers. Unlike the product-led model, which is a self-service model, it is more hands-on, with the sales team providing 1-on-1 guidance to qualified leads. The growth loop framework.

Feedback Software 98

Feedback Software User Testing Product Research Strategy 98

Userpilot

FEBRUARY 25, 2022

You can ask onboarding survey questions during signup to gain a better insight into your customers, and use their answers to pre-populate the dashboard the users sees for the first time. 7 – Improve your product based on onboarding survey feedback. An easier route is to use a pre-built tool and embed them in your product.

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Usersnap

DECEMBER 14, 2021

What really causes problems is when bugs are reported and not dealt with – that is, poor customer experience. 60% of people say they will switch suppliers in response to poor customer service. Use an off-the-peg tool like Typeform to embed survey questions in the cancellation flow. How to build an exit survey.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96