The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. Here’s how working with APIs and SDKs allows PMs (and the engineers they collaborate with) move faster than ever before.

Research Software 91

Research Software Feedback Software Technical Review Software Review 91

Gainsight

OCTOBER 20, 2021

In fact, Forrester found product-led growth companies post twice the median enterprise value of the public SaaS index as a whole. At the same time, by embedding customer feedback loops into your product experience, you ensure you’re capturing the user’s experience as you launch and improve features. Your Experimentation Engine.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

JULY 24, 2023

Chatdesk Trends automatically tags and identifies patterns in customer feedback from different channels. To see how to integrate the Zendesk chat widget and search engine in Userpilot's resource center, book the demo! Moreover, Userpilot allows you to integrate the Zendesk engine to search its knowledge base.

Embedded Analytics 72

Embedded Analytics Data Visualization Analytic Tools Feedback Software 72

Product Warrior

JANUARY 26, 2023

One common startup answer is “to be the CEO of the product”, larger enterprises seem to prefer “the glue between all the business functions that deliver a product the users want”, while others define it as “the person accountable for what the product does”. Feedback has different value at different stages of product management.

Product Research 52

Product Research User Testing Customer Experience Product Management 52

Userpilot

JULY 11, 2022

Ask for feedback and understand what needs to be improved. Always close the feedback loop and keep customers updated. Slack collects feedback through in-app microsurvey. Always close the feedback loop and keep customers updated. Think of disappointed customers as a new source of opportunities.

Reporting Tools 93

Reporting Tools Feedback Software Customer Experience User Testing 93

Userpilot

MAY 17, 2024

Feedbackify — Best website feedback tool with simple integration. Refiner — Best product feedback tool for email surveys and generating shareable survey links. Userzoom — Best customer feedback tool for enterprise-level UX research. Enterprise : Custom pricing tailored for larger organizations with complex needs.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Agile Velocity

MAY 14, 2020

They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. Agile is an iterative approach that focuses on collaboration, customer feedback, and small, rapid releases in order to satisfy the customer through early and continuous delivery of value. It’s more than continuous delivery.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Userpilot

JULY 29, 2021

The best customer engagement solutions include custom onboarding experiences , gamification , in-app guides , contextual communication, and feedback loops. Userpilot , a customer engagement software tool puts all the elements above at your fingertips without writing any code or calling on your engineering team to implement them.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

The Product Coalition

JULY 1, 2021

When I first joined the Slack product team, I wasn’t exactly sure how I would apply the incremental, experiment-minded approach I’d embraced in my previous roles in an enterprise context. Now we invite our users into Slack channels with developers, engineers, and customer experience representatives. This constant feedback loop?—?whether

Product Research 89

Product Research User Testing Feedback Software Customer Experience 89

Userpilot

JULY 17, 2023

Enterprise companies with multiple or complex products tend to have larger product teams made up of specialists, while startups often have to cope with smaller structures where members perform numerous roles. In larger organizations, they may work side by side with QA engineers, product marketers , data analysts , or product ops managers.

Analytic Tools 77

Analytic Tools Feedback Software Research Software Product Research 77

Amplitude

NOVEMBER 9, 2020

In more than 20 years as a consultant helping businesses achieve digital transformation , I’ve noticed that successful growth hackers approach customer data in a radically different way than legacy enterprise businesses. Growth hackers approach customer data in a radically different way than legacy enterprise businesses.

Data Visualization 90

Data Visualization Customer Feedback Analytic Tools Customer Experience 90

Userpilot

APRIL 8, 2024

It’s particularly effective for enterprise products with high-value deals. The sales-led growth model is mostly for enterprise-level products, where the person responsible for the purchase decision is not the person using the product (i.e. Sales-led growth. It relies on robust sales teams to generate and nurture sales-qualified leads.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

The Product Coalition

FEBRUARY 18, 2019

That quote might sound odd to a developer of elevators, motorcycle brakes, jet engines, or a hospital communication tool. 4) And finally, the term “lean startup” … I prefer the term “fast-product-feedback-loop” instead. So why aren’t more companies more oriented to speed and constant customer feedback?

Agile 61

Agile Product Research Data Visualization User Testing 61

Intercom, Inc.

NOVEMBER 7, 2019

Instead, focus on fostering a culture of communication and feedback loops between the team. You started off in engineering, I believe. Or you can also foster a culture of communication, of feedback loops between the team. And this is what feeds the marketing engine and the sales engine. Nico: Correct.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

The Product Coalition

MARCH 29, 2018

Yet most of the product community’s dialogue centers around the relationship with product and engineering. Just as Product enables Engineering to be successful with prioritization focus, line of sight to future, quality specs and usable design, Product’s job is also to enable Sales to succeed. I never assume I know all the answers.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

The Basics of Product Management

JULY 21, 2020

Based on an effective product feedback loop , Google Glass enterprise edition 2 was launched in mid 2019. Google has a great engineering team and they definitely know how to optimize their software development life cycle (SDLC). The wearable tech didn’t really take off.

Technical Review 52

Technical Review Software Review Feedback Software Product Research 52

ProductPlan

MARCH 27, 2019

The philosophy behind Continuous Delivery is based on two key tenets: shorter feedback loops and immediate customer experience improvement. The more frequently code is released, the more opportunities product teams have to gather feedback. Stay flexible. Adjust your communication style.

User Testing 52

User Testing Product Research Roadmap Customer Experience 52

Userpilot

OCTOBER 26, 2023

By closing the feedback loop , you show your customers that their voice matters to you. Collecting user feedback at scale is dead easy in-app. And of course, the Enterprise plan for the most complex features and custom usage limits. That’s how you discover new opportunities for growth. There’s more.

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

The Product Guy

JUNE 20, 2019

With growth, you never want people to feel like their suggestions or ideas have been forgotten about, lost in the backlog abyss, as you are not providing feedback or new/updated products as quickly as you could before. Defining a discovery process will help immensely with the validation and feedback loop! About Terri Boshoff.

Product Research 151

Product Research Feedback Software User Testing Technical Review 151

DISQO

MAY 30, 2018

This has been especially crippling at the world’s largest enterprises, where the process can take months; much too slow in today’s real-time climate where nimbler companies like Amazon disrupt a different industry daily. If you’re interested in helping us to define product management, check out our careers page.

Feedback Software 40

Feedback Software User Testing Customer Feedback Customer Experience 40

DISQO

MAY 30, 2018

This has been especially crippling at the world’s largest enterprises, where the process can take months; much too slow in today’s real-time climate where nimbler companies like Amazon disrupt a different industry daily. If you’re interested in helping us to define product management, check out our careers page.

Feedback Software 40

Feedback Software User Testing Customer Feedback Customer Experience 40

Amplitude

JANUARY 27, 2021

All teams look at their own version of quantitative data—new sales, leads, net retention, crash burn, uptime, active users—but not all teams actively pair this data with qualitative feedback from customers. engineers creating quick-reply support responses). Engineers, product managers and designers got to see their product used.

User Testing 90

User Testing Customer Feedback Customer Experience Data Visualization 90

Mind the Product

MAY 13, 2019

Credit decision changes can be made (mostly) without engineering input. Spotify engineering culture. Here’s what this means, and how we achieve it at Monzo: The squad is cross-functional: it has the right balance of engineers, designers, analysts and advisors from marketing, customer service, legal, risk and compliance.

Research Software 165

Research Software Feedback Software User Testing Customer Experience 165

Product Warrior

OCTOBER 8, 2019

One common startup answer is “to be the CEO of the product”, larger enterprises seem to prefer “the glue between all the business functions that delivers a product the users want”, while others define it as “the person accountable for what the product does”. Feedback has different value at different stages of product management.

Product Research 40

Product Research User Testing Customer Experience Product Management 40

Userzoom

DECEMBER 4, 2019

According to our recent State of UX in the Enterprise survey , ‘including research within the product development process’ is now the #1 challenge faced by UX teams in 2019. Support ideas being put to the test with feedback loops intact from the customer. Am I standing in the way or revving the engines?

User Testing 116

User Testing Product Research Research Software Customer Feedback 116

Roadmunk

SEPTEMBER 21, 2017

The one cost that product managers and engineers don’t understand. Spotify engineering culture (part 1). But I’ve always been fascinated with Spotify’s famous squad, tribe, Survivor-esque sounding setup—especially as agile becomes status quo for product orgs, and more companies shift to this specific engineering culture.

Article 81

Article User Testing Product Research Technical Review 81

Intercom, Inc.

APRIL 28, 2022

I started as an engineer – at that point, I was fascinated by technology. Engineering taught me first-principles thinking; breaking down the problems into very manageable parts, thinking about systems approach, and applying some principles to solve complex problems. That’s what I took away from my engineering career.

Feedback Software 118

Feedback Software Research Software Customer Experience Data Visualization 118

The Product Guy

APRIL 23, 2020

This allows me to be proactive about the constraints engineers work with and the needs of the user incrementally until the requirements from both sides are met. It’s a feedback loop to tell me if something needs a second look for course correction. Attack The Problem, Don’t Wait For It To Come To You. Better Decisions.

Feedback Software 142

Feedback Software Product Research Customer Feedback Customer Experience 142

eG Innovations

OCTOBER 23, 2019

Enterprises today are looking for automation in the area of continuous integration, continuous testing, and continuous delivery to facilitate their DevOps adoption. eG Enterprise. Avoiding manual scrip-based changes, Chef provides a seamless orchestration engine to allow DevOps engineers to ensure continuous delivery of code releases.

Reporting Tools 51

Reporting Tools Research Software Feedback Software Software Review 51

Intercom, Inc.

JULY 15, 2021

By that I mean, from an academic standpoint, I did my bachelor’s in industrial engineering, where I learned a little bit about the mechanics of producing things. You said you started off in industrial engineering and human-computer interaction. Arin Bhowmick: Thank you for having me in the show. Fergal: Cool.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

DISQO

FEBRUARY 27, 2015

When “The Lean Startup” author, Eric Ries, realized the value of validated learning, the easiest way for him to get in front of prospective customers was by building an initial version of his product, launching it, and evaluating the feedback. It’s simply to start gathering feedback and observing users actually interacting with something.

Customer Experience 40

Customer Experience Product Research User Testing Software Review 40

DISQO

FEBRUARY 27, 2015

When “The Lean Startup” author, Eric Ries, realized the value of validated learning, the easiest way for him to get in front of prospective customers was by building an initial version of his product, launching it, and evaluating the feedback. It’s simply to start gathering feedback and observing users actually interacting with something.

Customer Experience 40

Customer Experience Product Research User Testing Software Review 40

Product Warrior

MAY 17, 2016

The standard startup answer is “to be the CEO of the product”, larger enterprises seem to prefer “the glue between all the business functions that delivers a product the users want”, while others define it as “the person accountable for what the product does”. Feedback has different value at different stages of product management.

Product Research 45

Product Research User Testing Customer Experience Product Management 45

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. Blog posts – these can generate leads as more accessible forms of content that help from a Search Engine Optimization perspective as well as serving to educate your audience.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Tyner Blain

JULY 17, 2013

Collaborate with (and set expectations for) your engineering team. Throw-it-over-the-wall processes are flawed not only because they inhibit change, but because they impede feedback loops. Writing requirements creates the feedback loop that forces you to revisit and improve your understanding of your market.

Product Research 73

Product Research User Testing Customer Experience Feedback Software 73

DISQO

JUNE 15, 2015

For enterprise product managers, validated learning comes far more rapidly utilizing other strategies. Therefore, applying “lean” principles is quite different in the enterprise. Instead of a “Build-Measure-Learn” approach, enterprise product managers are taking a “Experiment-Measure-Learn” purview.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40

DISQO

JUNE 15, 2015

For enterprise product managers, validated learning comes far more rapidly utilizing other strategies. Therefore, applying “lean” principles is quite different in the enterprise. Instead of a “Build-Measure-Learn” approach, enterprise product managers are taking a “Experiment-Measure-Learn” purview.

Product Research 40

Product Research User Testing Technical Review Data Visualization 40