Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. Many engineers feel like they must make a jump into management to lead. Jean: Especially with engineering teams.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

Intercom, Inc.

SEPTEMBER 10, 2020

As an engineer by training, in pressure situations he tends to “lean to the quant.” It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . A data-driven framework for scaling.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

The Product Guy

FEBRUARY 27, 2020

At JCDecaux, I led the development of an information kiosk for airport passengers. Passengers are also able to view hotel information and use the devices to speak to the sales team of the hotel. In addition, choosing the wrong product management framework added to the failure of the launch.

User Testing 167

User Testing Weak Development Team Product Research Customer Experience 167

The Product Coalition

JULY 13, 2022

Best teams on a budget who need the basics. Advanced record and playback tools enable customer experience (CX) teams to capture user sessions across browsers, interfaces, and devices. While FullStory works for mobile apps, the web/mobile hybrid platform doesn’t cover every framework, particularly with non-native tech stacks (e.g.

Data Visualization 108

Data Visualization Analytic Tools Feedback Software Reporting Tools 108

The Product Coalition

JANUARY 10, 2019

The most popular frameworks, like agile, are more about the general approach your office takes. Team structure, work patterns, timing, tool deployment… They are holistic in the way they seek to address your overall operations. The Jobs To Be Done Framework (JTBD, for short) is different. Anything else is just a hobby.

Framework 60

Framework Research Software User Testing Feedback Software 60

The Product Coalition

NOVEMBER 30, 2022

Let’s explore and discover how we can take the Jobs To Be Done framework to the next level and beyond. But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. Jobs To Be Done has given us a better way to approach customer development. It seems so simple!

User Testing 132

User Testing Product Research Research Software Customer Experience 132

Mixpanel

MAY 3, 2019

Throughout his career, Al has focused on helping companies develop and execute digital strategies to grow their business and stay ahead of the curve. Developing a mobile product is a daunting task. This Growth process is ongoing and ever-evolving, requiring your team to continuously iterate. Poor Data Integrity.

Weak Development Team 53

Weak Development Team Analytic Tools Agile Strategy 53

Intercom, Inc.

APRIL 23, 2018

Most sales and support teams are already well versed in conversations about data deletion, risk assessments and security frameworks, but those issues are going to become an even more prominent part of the discussion once GDPR comes into effect. Know your own systems. Track and reduce access to data that is not needed.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. And just continuing to push it higher with the team. It’s becoming the bare minimum.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Amplitude

NOVEMBER 9, 2017

The PM’s day-to-day job involves balancing the needs of all different groups, from marketing to engineering, and carving out a clear path for the product. At its core, a mental model is nothing more than a concept or framework that can be used to explain events and phenomena and make decisions. It could also be bad.

Data Visualization 173

Data Visualization Customer Feedback Weak Development Team Analytic Tools 173

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen. It is the only thing”.

Product Management 150

Product Management Product Manager User Testing Customer Experience 150

Department of Product

OCTOBER 23, 2022

Product Principles – Examples for Product Managers Make decision making easier with inspiration from top product companies Product principles are used by product teams to help guide decision making. Principles can help guide both strategic decisions and tactical decisions.

Research Software 52

Research Software Product Research Product Management Product Manager 52

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. She coaches teams on how to collect meaningful customer input and use it to make product decisions on a daily basis. Partnering up with adjacent teams to improve continuous discovery.

Books 98

Books Research Software Feedback Software Analytic Tools 98

The Product Coalition

DECEMBER 5, 2019

They run from ill-suited personal traits and the pursuit of individual agendas to frustration with the team itself. Read on and learn in this post on Scrum anti-patterns how you can identify if your Scrum Master needs support from the team. The Scrum Master is a servant-leader for the Scrum Team. The team composition is wrong.

Weak Development Team 87

Weak Development Team Reporting Tools Agile Customer Experience 87

The Product Coalition

MAY 15, 2019

The agile manifesto turned eighteen this year, the Scrum framework is even older?—?have The principles which sit behind the manifesto were largely created by engineers and vastly aimed at fixing organisational dysfunction and making their lives better. Many have attempted to define the difference between these two roles ( if any )?—?are

Product Management 92

Product Management Product Manager User Testing Product Research 92

eG Innovations

JUNE 9, 2022

These frameworks include networking, servers, data storage, and so on. As demand fluctuates to maintain key metrics such as application response times, frameworks like Kubernetes are leveraged to spin up new infrastructure (e.g., Assigning the monitored component to the respective teams with dashboards and via ITSM integrations.

Reporting Tools 52

Reporting Tools Data Visualization Artificial Inteligence Product Research 52

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. A lean product discovery framework can help make it all of this so much easier. To help you see the benefits of having an infrastructure in place, this post is broken down into the three key pillars of the framework.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Gainsight

JUNE 9, 2021

They envisioned themselves as a CS Pit Crew for a racing team with the CSM as the driver. Utilizing data analysis, they can adjust the needs of their customers and the growth engine. Major Takeaways: Companies need to organize and set up teams properly to accomplish growth. The answer? Fine-tuning through efficiency?

Customer Experience 52

Customer Experience Weak Development Team Framework Technology 52

Intercom, Inc.

NOVEMBER 11, 2021

We’re here to find out more about his new product design framework — they call it Value Paths — for healthy, sustainable growth. Samuel Hulick: I actually started as a full stack developer. Value Paths: a framework for sustainable growth. I’d love to hear about the framework the title is named after.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. Eoghan would do visual design; Ciaran, David, and then later on, Darragh, would start to engineer it. Paul: Hey Des, glad to be here.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

Getting this right allows your teams to work in lockstep together. Today we’re going to talk about the wonderful work of fiction that every product team has known as the roadmap. Eoghan would do visual design; Ciaran, David, and then later on, Darragh, would start to engineer it. Paul: Hey Des, glad to be here.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

The Product Coalition

JULY 10, 2019

Due to this increased communication overhead, we needed to re-think how we could improve communication, product workflows and handover documentation across our ever expanding teams. Taking onboard our product principles, I created a template that would work for our Product Managers and our remote development teams. Side note: ??Drift

Document 60

Document User Testing Technical Review Customer Feedback 60

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. Summing it up: Sprint describes how to include design in your product development. little about product design.

Books 138

Books Technical Review Research Software Data Visualization 138

PMLesson's Ace the PM Interview

SEPTEMBER 24, 2019

that demonstrate you’re desire to be involved in the space and to keep abreast of developments in the space. Usually companies are looking for culture fit and how you might resolve conflict within a team. Don’t over-rehearse and don't depend on a framework like STAR. Plan an event. Be authentic. Get experience.

Product Management 64

Product Management Product Manager Weak Development Team Management 64

Mind the Product

JULY 16, 2018

I’ve been in product for some time now and I’ve seen lots of different frameworks and methodologies, from Pragmatic Marketing to the concepts of Lean, and lots in between. I’d like to share some of our team’s experience in this area and how we’re deriving value from it across the organisation. Get People out of the Office.

Product Research 83

Product Research User Testing Data Visualization Customer Feedback 83

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. You started off in engineering, I believe. If you make mistakes without learning, you’re not improving. Nico: Exactly.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Amplitude

OCTOBER 4, 2017

And what about the product team?? They were using the same manufacturing techniques that Henry Ford created at the beginning of the 20th century: waterfall “assembly line” development cycles packaged up onto physical disks. And the marketing team? We could hold Marketing accountable to business outcomes.

User Testing 71

User Testing Research Software Data Visualization Analytic Tools 71

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. Although she was a product manager, she’d experienced sales first-hand growing up and had spent many hours studying revenue teams.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Sachin Rekhi

JANUARY 9, 2017

When I went to college I knew that my ultimate aspiration was to found my own tech startup and in order to prepare myself for that goal, I decided to pursue a dual-degree at the University of Pennsylvania from both the engineering and business schools. When evaluating a channel, how saturated is it? Does the arbitrage opportunity remain?

Finance 72

Finance Feedback Software User Testing Weak Development Team 72

PMLesson's Ace the PM Interview

SEPTEMBER 24, 2019

that demonstrate you’re desire to be involved in the space and to keep abreast of developments in the space. Usually companies are looking for culture fit and how you might resolve conflict within a team. Don’t over-rehearse and don't depend on a framework like STAR. Plan an event. Be authentic. Get experience.

Product Management 40

Product Management Product Manager Weak Development Team Management 40

Usersnap

JANUARY 8, 2024

The engineering team from Lockheed Martin used imperial units (pounds-force), while NASA’s team used metric units (newtons). As we explore the subsequent sections, we will uncover how this iterative approach to product development has revolutionized the way products are conceived, developed, and refined.

Feedback Software 59

Feedback Software Weak Development Team User Testing Development 59

Surya Suravarapu

FEBRUARY 27, 2020

It is wanting more that pushes humanity to seek improvements, develop new technologies, and reach for a higher level." Pull I can’t put it any better than this: “If a push is an engine that powers customer motivation, the pull is the steering wheel that directs motivation.” It is the fuel required to propel your go-to-market engine.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Andrew Chen

NOVEMBER 15, 2021

These frameworks are targeted at teams building new products, first and foremost. Everywhere you looked, there were reminders of the global scale of Uber’s business as well as the international heritage of the team driving it. How to get them started, how to scale them, and what it’s like to compete.

Books 63

Books Research Software Reporting Tools Technical Review 63

Userpilot

APRIL 21, 2023

The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. Summing it up: Sprint describes how to include design in your product development. little about product design.

Books 52

Books Technical Review Research Software Data Visualization 52

The Product Coalition

OCTOBER 5, 2020

It’s even harder when product managers and engineers are bogged down with work that distracts them from their highest leverage activities of identifying problems and building products people want to use to solve those problems. At its core, product operations enables product teams to achieve better outcomes. What Is Product Operations?

Embedded Analytics 143

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 143

Userpilot

APRIL 27, 2021

And why should you use a set of SaaS onboarding tools to create your onboarding flows when you have a team of developers? Without them, you will have to take your engineers’ time off your product roadmap to build your product walkthroughs from scratch, and each time you need to tweak them or add a new feature.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52