Amplitude

OCTOBER 27, 2020

The power of product analytics becomes apparent when any team at a company—marketing, product, design, engineering—can quickly ask and answer questions about user behavior and customer journeys. That way, when teams access the data through product analytics, they have a high degree of confidence in the insights they uncover.

Data Visualization 105

Data Visualization Analytic Tools Weak Development Team Government 105

The Product Coalition

JULY 24, 2021

And in all these stages, there can be partial or total setbacks thanks to changing environment, one-off external or internal events, mother nature (e.g. I truly believe that our bad mental model i.e. expecting people to execute like machines is at fault here. Management doesn’t care about engineering! Can you imagine a team?—?that

Agile 173

Agile Feedback Software Weak Development Team Customer Experience 173

Intercom, Inc.

JULY 17, 2021

Meet Serena Fritsch, Product Engineer at our Dublin office. Serena joined us six years ago and has become an integral part of the engineering team. We chatted to her about why she chose Intercom, her dreams, and her advice for women looking to get into engineering. Did you know you always wanted to be an engineer?

Weak Development Team 129

Weak Development Team Engineering Events Technology 129

Split

JULY 22, 2022

Just the thought of fuzzy data is enough to leave a bad taste in your mouth. The goal of trigger testing is to focus your event capture on the right users. It’s the ability to make just-in-time experiment assignments via an in-app decision engine. This leads developers to pre-fetch those assignments at app launch for efficiency.

User Testing 75

User Testing Product Research Testing Weak Development Team 75

The Product Coalition

MAY 12, 2022

Companies engineer systems and processes to prevent unnecessary change. It’s hard to win a war for new territory where the trenches are dug, significantly superior defenses are in place, you are at an information disadvantage, and the other side has well-trained soldiers that outnumber you. “Brick walls are there for a reason.

Weak Development Team 118

Weak Development Team Differentiation B2B Customer Experience 118

Iteratively Blog

DECEMBER 17, 2020

But how do you fix the garbage that is bad data management and quality? Especially if you don’t have control over the implementation of tracking code (as is the case with many data teams). Now, let’s look at why data teams struggle with this validation, and how they can overcome the challenges of it. Well, it’s tricky.

Data Visualization 40

Data Visualization Weak Development Team Analytic Tools User Testing 40

Intercom, Inc.

APRIL 23, 2018

Most sales and support teams are already well versed in conversations about data deletion, risk assessments and security frameworks, but those issues are going to become an even more prominent part of the discussion once GDPR comes into effect. A high level priority for businesses to focus on is detection. Know your own systems.

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Weak Development Team Systems Review Data Visualization User Testing 220

Intercom, Inc.

JANUARY 25, 2019

That attitude can extend to engineering, too. At our event Building Intercom in Dublin, I argued that when it comes to building software, we should avoid excitement and embrace boring. In order to understand the problem better, I had to realize that I’m not just an engineer. How do we train people to use it?

Reporting Tools 168

Reporting Tools Research Software Weak Development Team User Testing 168

Mironov Consulting

DECEMBER 5, 2023

Pure revenue may be helpful for the Sales organization, since they probably need to hire 35% more account teams each year.    But it’s of zero help to Product, Engineering, Marketing, or other organizations that need to make choices about the few critical things we’ll do next year.   ” What To Do?

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

Intercom, Inc.

SEPTEMBER 9, 2022

ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. Has this got to do with any particular chain of events? What’s up?

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

Intercom, Inc.

SEPTEMBER 10, 2020

As an engineer by training, in pressure situations he tends to “lean to the quant.” It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . And the teams now need a more defined structure.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. It was kind of the luck of the draw.

Leadership 118

Leadership Feedback Software Weak Development Team Management 118

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. And just continuing to push it higher with the team. From rocket science to compliance.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Userpilot

SEPTEMBER 4, 2023

Effective journey mapping entails customer research, gathering cross-functional teams, brainstorming sessions, and refining maps based on data and feedback. Robust analytics, campaign management, and personalization engines enable orchestration. Trends analytics : View trends on up to 4 events over a specific timeframe.

Data Visualization 98

Data Visualization User Testing Analytic Tools Customer Feedback 98

Antwak Blog

MARCH 26, 2021

a digital marketer needs to understand the weaknesses and try to improve its across the digital platform. Social media Brand or company website SEO (Search Engine optimization)/ Search engine ranking Email marketing Online campaigns/ display ads Blogging (SEO friendly). Attending Networking Events. Digital Channels.

Marketing 52

Marketing Artificial Inteligence Analytic Tools Weak Development Team 52

Centercode

NOVEMBER 13, 2020

Coronavirus solidified an already shifting focus toward entertainment and events that consumers can enjoy from home. As a streaming service provider, hosting live events that are accessible across the connected world can be catastrophic. But every opportunity comes with challenges close at its heels. Industry Challenge. Load Testing.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

Gainsight

MARCH 19, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. So why are Success leaders often second-class citizens on the executive team?

Weak Development Team 59

Weak Development Team Data Visualization Reporting Tools User Testing 59

Gainsight

MARCH 9, 2020

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. So why are Success leaders often second-class citizens on the executive team?

Weak Development Team 52

Weak Development Team Data Visualization Reporting Tools User Testing 52

Amplitude

NOVEMBER 4, 2020

Our tool is fundamental to every stage of our product development process. In this post, we hone in on three of the most important levels: finding your North Star Metric, product development, and customer success. At Amplitude, we’re big believers in aligning product teams to a standard North Star Metric.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Gainsight

JUNE 11, 2021

Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. But both teams should be working together to drive more revenue than attacking the customer base separately. It begins with identifying and developing outcomes. Staff it properly and invest in a proper team.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product. Key features Here's a brief overview of Google Analytics web analytics tools: Event tracking.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product. Key features Here's a brief overview of Google Analytics web analytics tools: Event tracking.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product. Key features Here's a brief overview of Google Analytics web analytics tools: Event tracking.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product. Key features Here's a brief overview of Google Analytics web analytics tools: Event tracking.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MARCH 26, 2024

Amplitude Analytics – the best digital analytics tool for event tracking. The path analysis tool in Userpilot enables teams to analyze user behavior by observing the entire customer journey users take inside the product. Key features Here's a brief overview of Google Analytics web analytics tools: Event tracking.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Amplitude

MAY 18, 2017

The world of product development is changing rapidly. Those that survive now move faster than ever before, leveraging trends in product development like agile, devops, microservices, continuous integration and autonomous testing to go from quarterly release trains to multiple releases per day. But today, online is the product.

Data Visualization 87

Data Visualization Analytic Tools Weak Development Team Onboarding KPIs 87

Userpilot

SEPTEMBER 4, 2023

Effective journey mapping entails customer research, gathering cross-functional teams, brainstorming sessions, and refining maps based on data and feedback. Robust analytics, campaign management, and personalization engines enable orchestration. Trends analytics : View trends on up to 4 events over a specific timeframe.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Amplitude

DECEMBER 17, 2020

As a product leader, you know how important iteration is to helping teams adapt to user needs and build great products. But iterating without clear, accessible data can lead to problems throughout the launch cycle, from poor audience fit to missed timelines because it took too long to validate an earlier change.

Data Visualization 66

Data Visualization Analytic Tools User Testing Product Research 66

Userpilot

JULY 22, 2023

Find trends by collecting quantitative and qualitative data, through heatmaps , feature tags, surveys , and talking to support teams. Product teams gather and analyze this data to gain insights into customers’ behavioral patterns. Further investigation will show that due to bad UX, they are unable to find it.

Data Visualization 98

Data Visualization User Testing Customer Feedback Analytic Tools 98

Department of Product

OCTOBER 23, 2022

Product Principles – Examples for Product Managers Make decision making easier with inspiration from top product companies Product principles are used by product teams to help guide decision making. Principles can help guide both strategic decisions and tactical decisions.

Research Software 52

Research Software Product Research Product Management Product Manager 52

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

UX 179

UX User Testing Weak Development Team Customer Experience 179

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. Top 4 Struggles for Customer Service Teams. You have to understand the customer’s problem and forward it to the developers or marketing team. ” Joscha Feth, Engineer at Canva. Being the middle person.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

PMLesson's Ace the PM Interview

DECEMBER 13, 2021

The STEP (Student Training in Engineering Program) is for those engineering and tech-related roles. The BOLD (Build Opportunities for Leadership & Development) is meant for those business and marketing-related roles. This is not necessarily a bad thing by any means. GPA or higher.

Technical Review 52

Technical Review Research Software Feedback Software Software Review 52

BrainStation Product Management

NOVEMBER 27, 2018

From the production of Red Dead Redemption 2 to the Adidas Yeezys, Product Managers (PMs) are an increasingly important component to the product development process, acting as the “ glue that binds user experience with technical and business requirements. ”. Know Your Industry and Develop a Diverse Skill Set.

Product Management 68

Product Management Product Manager Weak Development Team Certifications 68

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. She coaches teams on how to collect meaningful customer input and use it to make product decisions on a daily basis. Partnering up with adjacent teams to improve continuous discovery.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. Summing it up: Sprint describes how to include design in your product development. little about product design.

Books 138

Books Technical Review Research Software Data Visualization 138

Intercom, Inc.

DECEMBER 21, 2021

In February 2021 Intercom’s CEO Karen Peacock and recently appointed CRO Leandra Fishman spoke at an internal staff event event and we wanted to share some of the highlights with you. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. Webflow’s Maggie Hott on building a scalable sales team from the ground up.

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Reporting Tools Feedback Software Research Software Technical Review 118