Intercom, Inc.

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. Liam: What’s a good example? The holy grail.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

PMLesson's Ace the PM Interview

MARCH 1, 2020

I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo. Due to the number of applicants, making it past the resume screen may rely on a bit of luck.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Modus Create

MAY 11, 2020

COVID-19 is an opportunity to be united, to work together: doctors, scientists, engineers, journalists, and the public, as a team. For people in tech, it’s just our daily environment, nothing too fancy, nothing too hard. Let’s take an example, innovation , one of the most buzzified words in business. Is it hard?

Technical Advisors 72

Technical Advisors User Testing Technical Review Feedback Software 72

Mind the Product

DECEMBER 8, 2017

After years of seeing companies head down the wrong path, we’ve come up with a short list of considerations for product engineers and managers to take into account when designing, or hiring a development team to create, a connected hardware product. Many companies forget that it is advisable to keep product specifications restrained.

Technical Advisors 73

Technical Advisors Certifications Customer Experience Wireless 73

Intercom, Inc.

JANUARY 14, 2021

How to use technology to create something. But the consulting experience was interesting because I realized that technology is just one part of it – to have a big impact and to build something that’s going to touch many people or solve something important, I need to understand the world and the business side.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

Product Bookshelf

JANUARY 31, 2017

For example, when Sean sets off to conduct competitive analysis, the remainder of the chapter describes how competitive analysis should be structured and what specific information should be included. The book starts with Sean agreeing to be the first product manager at Alpha Technology Ventures.

Technical Advisors 48

Technical Advisors Product Management Product Manager Technical Review 48

Gainsight

AUGUST 31, 2020

Amy started as a hardware engineer. She is an electrical engineer by education, and her first job was at G.E. She could adapt to different types of products and various kinds of phases, and it put her on a path to get additional responsibility over time , Not soon after, Amy became senior vice president of Digital Engineering Products.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Department of Product

MARCH 28, 2022

It is extremely difficult (and probably not advisable) to attempt to stay on top of all trends. For product people, we’re mostly interested in trends which impact the 3 core skill areas of product management: Technology Business Design So let’s tackle each of these separately. It’s impossible for one person to do.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

The Product Coalition

MAY 11, 2022

Product specialization : “very tailored to solve a specific technical or business need” that becomes complicated quickly. To not try to please everyone, Ben and Blair advise “staying the course, given your strategy is sound”. The customer vs. the user: the one buying your product isn’t the same one who pays for it.

Enterprise 114

Enterprise User Testing Feedback Software Technical Advisors 114

Mixpanel

MAY 5, 2021

Prior to this position, Neil was VP of Engineering, after working as a Software Engineer and leading Infrastructure Engineering. He was the Growth Advisor in Residence at Greylock Partners, Growth Lead at Pinterest, and first marketer at Grubhub. He advised companies like Tinder, Hipcamp, Reddit, Canva, and Pocket.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

The Product Coalition

OCTOBER 21, 2019

As a project manager at an IT company working with many non-technical startup founders, our clients, I often get to resolve a variety of interesting issues that relate to technology and communication. They had spent a lot of time choosing the technological stack and discussing technical solutions with outside consultants.

Technical Review 60

Technical Review Technical Advisors Research Software Agile 60

The Product Coalition

MARCH 11, 2020

Finally, the term Development Team seems to limit the role to technical people, for example, software engineers. Ignoring technical debt: The Development Team is not demanding adequate capacity to tackle technical debt and bugs during the Sprint. Read more on technical debt and Scrum.) Team leads?

Weak Development Team 78

Weak Development Team Development Technical Advisors Software Review 78

Intercom, Inc.

MAY 19, 2022

Using technology in a different way to provide support, looking at it as a value add as opposed to a cost center means we can differentiate support. That’s why you need to do these internal reviews as well. It’s very similar to code review in engineering, the editing process in writing, or coaching in sales.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Usersnap

JUNE 15, 2023

Collaborate with design and engineering teams. Identifying users’ needs, wants, and problems In today’s world, there’s no such thing as a perfect digital product, all thanks to evolving customer expectations and the emergence of new technologies. Conduct market and competitive research. Gather and prioritize product requests.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

UX Studio: Product Management

MARCH 28, 2022

Is it technical details, customer insights or revenue and money? Bill Campbell was a legendary coach who worked with some of the biggest product leaders in the tech industry. He often visited the meetings run by these super powerful tech executives and spent time making sure they become better in running them. “To

Weak Development Team 110

Weak Development Team User Testing Data Visualization Customer Feedback 110

Department of Product

JUNE 27, 2022

Each function (Engineering, Product, and Design) has their own reporting structure and organization. Organize cross-functionally within engineering, embed product and design It is common for Engineering to organize along functional lines. For example, Frontend and Backend teams. Who does technical leadership?

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

Business of Software Conference

NOVEMBER 26, 2018

Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. This is the story of how we’ve built a Product-Market Fit Engine. Press reviews are kind of blah, sales cycles take too damn long, but you can almost always feel it when it is happening. Upcoming Events.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. For example: How your users use your service – is it multi-functional or does it just do one thing really well? The engineering and coding skills you have available. We will help you choose the best options for your needs.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. For example: How your users use your service – is it multi-functional or does it just do one thing really well? The engineering and coding skills you have available. We will help you choose the best options for your needs.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

eG Innovations

JULY 2, 2021

For example, to simulate a user logging into a Citrix session and then interacting with a web app or a SaaS product. Can this monitoring tool be used as an administrative tool, for example, with built-in commands or by adding customized scripts? More details of our SaaS service for Citrix monitoring are available here.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Business of Software Conference

JUNE 29, 2020

I like to use a really simple example of this. This is a really silly example I tried to come up with the most harmless example, but now that it’s in your head you’re going to catch yourself doing it. Now a lot of these examples I’m using, they come from a Netflix example that I created.

User Testing 59

User Testing Feedback Software Research Software Product Research 59

eG Innovations

AUGUST 11, 2022

What some third-party tools offer beyond the native Citrix monitoring options – eG Enterprise, ControlUp and Goliath Technologies’ Monitor IT were discussed. George (Spiers) has reviewed Citrix Analytics and compared it with monitoring tools, such as eG Enterprise in an earlier blog: [link]. Best practices for Citrix Logon Simulation.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Userpilot

JANUARY 5, 2022

In this example, Ahrefs uses a tooltip to point out a secondary product feature to a user who’s been on the platform for several months already. Looking at the above example from Kontentino , there are several best practices that we can highlight: There’s a smiley, friendly photo of a customer-facing employee.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Product Talk

AUGUST 10, 2016

We would jump from reviewing interview guides one week to discussing experiment results the next. Bernie is a Professor of Engineering and the Academic Director at the d.school at Stanford University. He gave a few examples, a house, a better job, more leisure time. He explained why by extending his example.

Research Software 239

Research Software Product Research User Testing Customer Experience 239

Userpilot

APRIL 30, 2021

Rather than drain yourself by doing too many things at once, it’s strongly advisable to focus on one channel and find an agency that specializes in that. SEO stands for “Search Engine Optimization.” Examples of content that your SaaS business might want to create include: Blogs (like this one!). Source: hostpapa. Infographics.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Product Talk

APRIL 7, 2021

I am a former chief product officer and now coach and advise product leaders and teams. Teresa : I’m going to do a quick review of what we covered in Part 1 and Part 2. The idea is to have a product trio —a product manager, a designer, and a tech lead—working and owning product decisions together. Thanks for joining.

Product Research 215

Product Research User Testing Research Software Data Visualization 215