Lenny Rachitsky

FEBRUARY 25, 2025

Below, you’ll find what I believe is the most actionable, specific, and straightforward framework for crafting a strategy, for both your product and your company. As Chandra shares below, his framework sits on top of the best strategy wisdom out there (e.g. Then iron out any adjustments as a result of these reviews.

Strategy 120

Strategy Technical Review Product Strategy Product Research 120

The Product Coalition

JANUARY 27, 2024

Software development with sustainability in mind is a rising trend in digital spaces. While software is intangible and doesn’t directly consume energy or produce emissions, its environmental implications lie in its development and usage. As software builders, we are uniquely positioned to influence this environmental trajectory.

Analytic Tools 158

Analytic Tools Research Software Reporting Tools Software Developers 158

Product Innovation Educators

FEBRUARY 17, 2025

Recently, at Hemnet, Sweden’s beloved property platform, she led product development that drove a 130% increase in top line revenues, making it the growth engine of the business. Leadership doesn’t always mean management Many professionals enter product management from technical backgrounds, such as engineering or development.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

The Product Coalition

DECEMBER 20, 2021

However, I didn’t receive any particular instructions except for one: I should familiarize the group with Java basics and then later transfer them to the QA automation engineer mentor as soon as possible. Well, I’d never worked with testers or rather I’d never taught testers how to code. Who is a QA Automation engineer?

Engineering 158

Engineering Software Review Reporting Tools Data Visualization 158

Intercom, Inc.

JUNE 17, 2019

Interview assignments have become a common component of the hiring process for engineering roles. These technical problems, also known as email screeners or, as we call them at Intercom, take-home tests, are a useful way to initially evaluate the technical ability of candidates applying for engineering positions. Take-home test ??.

Engineering 131

Engineering User Testing Software Review Technical Review 131

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Table of Contents What Is Outsourced Software Product Development? What Is Outsourced Software Product Development?

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Lenny Rachitsky

MAY 15, 2025

Depth over breadth: Revolut’s leaders deliberately go extremely deep into 7 to 10 projects (out of 100 or more running simultaneously), but at a code and technical implementation level. This eliminates the uncertainty of whether poor traction is due to a bad idea or poor execution, making feedback interpretation clearer.

Weak Development Team 79

Weak Development Team Technical Review Software Review Feedback Software 79

Mind the Product

MAY 16, 2019

However, I want to present a different perspective, Testimonial Driven Development (TDD). Reverse engineering. The books in this marketplace are business-related, especially in the field of product management and software development. This is the feeling that we seek in TDD. Testimonial Driven Development Explained.

Software Review 177

Software Review Development Research Software User Testing 177

The Product Guy

OCTOBER 16, 2017

A robust ranking framework is key to answering these questions. Because every team’s needs may be a little different, the framework can be adapted to many situations. a wonderful product roadmapping software tool my team uses in conjunction with JIRA. Can’t we use the same framework?” This was a problem.

Software Review 244

Software Review Systems Review Customer Experience Data Visualization 244

Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. A large part of making this belief a reality is the idea of running less software. So we decided to do something contrary to our engineering principles – run our search infrastructure ourselves on Elastic Compute Cloud hosts, or EC2 as it’s known.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Split

JULY 13, 2023

The need for efficient and effective software development methodologies has never been more paramount. Amid this incessant search for perfection, two paradigms have become prominent: Test-driven development (TDD) and feature flag-driven development (FFDD). Then, they write the minimum amount of code needed to pass the test.

Software Review 98

Software Review Systems Review Technical Review User Testing 98

The Product Guy

JUNE 20, 2019

When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Since then we have grown to over 100 employees, we have more than 800 companies using our software, and we have expanded globally. About Terri Boshoff.

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

Mind the Product

JUNE 7, 2019

There are so many frameworks and tools to choose from, so how do you make them work in the real world? Jeff takes us through the basics of the three main frameworks – Agile, Lean, and Design Thinking – and then gives us a set of principles that can help us effectively meld them together. More code does not equal more value.

Agile 195

Agile Software Review User Testing Technical Review 195

Intercom, Inc.

NOVEMBER 30, 2021

You’ll learn the ingredients of a winning modern support tech stack and the key ways to optimize your stack through a proven framework. “The real value support software offers is in the approach it enables and how it impacts the customer and team experience” But here’s the thing: a toolset is not a strategy.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. Many engineers feel like they must make a jump into management to lead. Jean: Especially with engineering teams.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. An aerospace engineer turned entrepreneur, Adam learned early the best way to earn trust was proving you deserve it. Cyber security and compliance, it turns out, is in demand. Less than a year later, Drata was launched.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Coalition

FEBRUARY 15, 2021

including Scrum as a framework?—?work Fallacy #1: ‘Agile’ Equals More Bang for the Buck If you ask founders and managers of startups why they want to become an agile organization, they typically name reasons such as: Becoming more efficient in software delivery, Delivering faster, Improving the predictability of software deliveries.

Agile 195

Agile Startups Technical Review Software Review 195

Intercom, Inc.

OCTOBER 19, 2018

Large engineering organizations face a common problem – different teams working on different parts of a product can end up having specific domain knowledge, and even specific cultures, that can lead to silos. For instance, nearly a decade ago, Facebook established their engineering bootcamp program. What is an engineering tour?

Engineering 106

Engineering Technical Review Software Review Systems Review 106

The Product Coalition

NOVEMBER 26, 2019

The most illustrative example of this point relates to software testing. my manager came to me and asked to train a group of manual testers to update them to QA automation engineers. My main purpose was to walk the manual QA testing team through Java basics so that they could continue with QA automation engineer tutor.

Software Review 95

Software Review Weak Development Team Engineering Technical Review 95

Alchemer Mobile

NOVEMBER 10, 2022

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. Airship is a modern product flagging framework that gives the right people total control over what your customers see and experience – without deploying code.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Mixpanel

AUGUST 18, 2022

At most companies, software engineers are in a constant state of rushing to get features and bug fixes out the door. This means product analytics can be seen as a burdensome afterthought for a lot of engineers —one that just adds more grind to an already packed schedule. Allow engineering to lay a strong analytics foundation.

Data Visualization 104

Data Visualization Analytic Tools Engineering Technical Review 104

Product Talk

MARCH 2, 2016

The adoption of Agile has helped us deliver iterative chunks of code rather than waiting for the big reveal at the end of a long project. Continuous integration reduces the risk of large code conflicts that used to take days or sometimes weeks of testing to resolve. The requirements go to engineering for delivery.

Product Research 189

Product Research Data Visualization Software Review Development Team Review 189

The Product Coalition

FEBRUARY 1, 2021

If your organisation isn’t where it needs to be, the Harvard Business Review provides a helpful 2×2 grid for grading your organisation’s approach to quality management, and a pathway for improving it. You need to prioritise what you’re going to do, and the best way to do this is by using a product prioritisation framework.

Software Review 137

Software Review User Testing Reporting Tools Systems Review 137

Intercom, Inc.

JUNE 15, 2021

Whether it’s software engineering , sales , or support, agile principles can enhance team performance and outcomes by focusing on the customer’s needs. Strong support teams put the customer’s needs at the heart of everything, from the processes they develop to the software they choose to implement them”.

Agile 235

Agile Feedback Software User Testing Customer Feedback 235

The Product Coalition

MARCH 15, 2021

with very little effort but a huge amount of diligence and thought, and you can do it in 15 minutes if you have access to all the research already. Circles is a product framework I learned about from some product managers at Google. Circles is a product framework I learned about from some product managers at Google.

Development Team Review 193

Development Team Review Research Software Product Research Reporting Tools 193

The Product Coalition

FEBRUARY 24, 2021

Here’s how working with APIs and SDKs allows PMs (and the engineers they collaborate with) move faster than ever before. Accelerated Feasibility Analysis, Proof of Concept, & Prototyping API solutions function out of the box, tend to offer free trials , and can usually be integrated by pasting and modifying just a few lines of code.

Research Software 115

Research Software Feedback Software Technical Review Software Review 115

Product Talk

AUGUST 4, 2021

They weren’t sure which methods were good for which steps in the process and they wanted a framework for putting it all together. During our coaching session, we reviewed their work and iterated on it as needed. Working with Reviewers: The First Full Manuscript Judgments. The rest of my reviewers also provided great feedback.

Product Research 299

Product Research Books User Testing Research Software 299

The Product Coalition

JUNE 26, 2023

Generative AI has the potential to create economic impact within sales, marketing, software engineering & IT, customer operations, and R&D functions across various verticals. Software Engineering: Generative AI drafts computer code based on natural language prompts, which reduces the time required for coding and debugging.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

Intercom, Inc.

FEBRUARY 19, 2018

As a student of engineering you’re incentivised to write a lot and to read a lot. In product engineering, you’re incentivised to deliver results and this means quickly shipping solutions to problems that are difficult to identify and hard to frame. This post is based on a talk I gave at our recent Building Intercom event.

Data Visualization 210

Data Visualization User Testing Feedback Software Engineering 210

Userpilot

SEPTEMBER 18, 2024

In this article, we’ll dig deeper into the AARRR framework and the relevant metrics associated with each stage. What is the AARRR metrics framework? AARRR, also known as pirate metrics , is a framework companies use to drive product growth. AARRR metrics framework background: Who created it and why? AARRR framework.

Onboarding KPIs 105

Onboarding KPIs Framework Data Visualization Analytic Tools 105

Intercom, Inc.

JUNE 15, 2022

We created a simple framework to understand the onboarding process. We developed a simple framework to understand it by outlining three things: The people: Who’s in the buying committee and what is their role in it? These individuals weren’t technical and often didn’t have access to engineers.

User Testing 194

User Testing Customer Experience Weak Development Team Customer Feedback 194

Userpilot

NOVEMBER 24, 2022

Can the RACE framework refine your strategic thinking ability and thus provide you with a simple but effective marketing strategy? Although there are multiple models for defining marketing strategies and tracking marketing success, the RACE framework provides a solid, practical, and simple direction to market strategy development.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

The Product Coalition

MARCH 18, 2021

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. Are you an enterprise business leader or a start-up leader planning to offer your software product as a SaaS platform? billion in 2020 to $307.3 billion by 2026. billion by 2026.

Feedback Software 165

Feedback Software Research Software Reporting Tools User Testing 165

Userpilot

MAY 30, 2025

Every tool claims to be a no-code tool and easy to use, but few support the workflows product teams care about, like multi-step onboarding , flow targeting, mobile support, or analytics that go beyond step views. Appcues: Best mobile-first onboarding software with strong UI patterns. Starts at $299/month for 2,000 MAUs. on mobile).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

The Product Coalition

OCTOBER 5, 2020

It’s even harder when product managers and engineers are bogged down with work that distracts them from their highest leverage activities of identifying problems and building products people want to use to solve those problems. So the question becomes, how can we reduce the time it takes engineers to fix issues? Measures of success.

Embedded Analytics 178

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 178

The Product Coalition

APRIL 20, 2023

An augmented reality app is a software application that blends digital visual content (and sometimes audio and other sorts) into the user’s physical environment. Many industries, including healthcare, public safety, tourism, and marketing, use augmented reality software for training, work, and consumer applications.

Technical Review 148

Technical Review Reporting Tools Vision Software Review 148

The Product Coalition

APRIL 7, 2021

Fireart Studio Fireart Studio is a boutique design and software development company with a headquarter in Warsaw, Poland. The team offers a high-quality UI design, UX research and design, wireframing, prototyping, implementation in code, QA, software testing, and product deployment.

Research Software 143

Research Software Feedback Software Artificial Inteligence User Testing 143