Intercom, Inc.

AUGUST 6, 2019

Product engineers are experts at identifying, understanding and solving problems. Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. Here are the five areas that we encourage product engineers to contribute to as they seek to maximize their impact.

Software Review 166

Software Review Engineering Feedback Software Technical Review 166

Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation. A time for the tried and tested. New situation, new processes?

Software Review 223

Software Review Customer Experience Systems Review Engineering 223

Product Talk

APRIL 9, 2025

When engineers encounter friction when learning a new API, it reduces their likelihood of having success with your product. APIs, once implemented, have incredible lock-inbecause it takes engineering resources to switch products, customers are much more likely to stick around. But more often than not, its due to the curse of knowledge.

Product Research 135

Product Research Software Review User Testing Technical Review 135

Lenny Rachitsky

JANUARY 7, 2025

You’ll find a collection of battle-tested prompts, real-world examples, and a step-by-step guide you can put into practice immediately. Use code “LENNYSLIST” to get $100 off. Claude , ChatGPT ): The AI tools you probably know, which can also write and explain basic code Cloud development environments (e.g.

Feedback Software 142

Feedback Software Data Visualization ChatGPT Software Review 142

Product Talk

APRIL 16, 2025

Its written to help non-engineers understand the value of software engineering. Its chock-full of stories about how the author solved business problems by writing code. Even though it had been ten years since I had written a line of code, I decided to dive back in and I started automating my business logic.

Feedback Software 164

Feedback Software Product Research Customer Experience User Testing 164

The Product Guy

AUGUST 30, 2017

The team had been working for almost a year and had a huge amount of code under their belts. But just because it was a lot of code doesn’t mean it worked. In fact, our tests regularly failed. The relationship between QA and Engineering was bordering on food fights, and we’d only achieved half of our requirements.

Technical Advisors 309

Technical Advisors Product Management Product Manager Technical Review 309

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). The challenge to the product managers is to translate these into a more functional plan for our engineering team. Not quite!

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

The Product Coalition

NOVEMBER 3, 2020

The conflict between launching new features versus improving the code quality is real and never ending. And sometime during the sprint, the development team realizes that if we want to implement it the correct way - ensuring engineering best practices, it will overspill and is not feasible to complete in the earlier planned timelines.’

Technical Review 216

Technical Review Software Review Development Team Review Weak Development Team 216

Intercom, Inc.

AUGUST 11, 2020

And while seeing this work come to fruition, Sam, a Product Engineer at Intercom, was inspired to find more ways to get involved. My team’s lead engineer stopped what he was doing and announced to the all-male room, ‘Looks like the token female engineer has arrived.’ Think about the impact that racism has already had in tech.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

The Product Coalition

DECEMBER 20, 2021

However, I didn’t receive any particular instructions except for one: I should familiarize the group with Java basics and then later transfer them to the QA automation engineer mentor as soon as possible. Well, I’d never worked with testers or rather I’d never taught testers how to code. Who is a QA Automation engineer?

Engineering 158

Engineering Software Review Reporting Tools Data Visualization 158

Intercom, Inc.

AUGUST 11, 2021

It breathes life into your engineering team, and teams across the company, as customer issues and requests are resolved quickly and efficiently. We believe there’s only so much you can do with automated tests and pre-production environments. With over 50 deployments per day, it generally takes less than 12 minutes to ship new code.

Data Visualization 282

Data Visualization Reporting Tools Software Review User Testing 282

Sachin Rekhi

APRIL 5, 2020

One practice that both companies established was weekly executive-level metrics reviews. SurveyMonkey, on the other hand, had a single meeting called ACER, which stood for acquisition, conversion, engagement, retention, where they covered these funnels across all A/B tests happening in the company. Why metrics reviews matter.

Systems Review 196

Systems Review Software Review Data Visualization User Testing 196

The Product Coalition

JANUARY 27, 2024

Software development with sustainability in mind is a rising trend in digital spaces. While software is intangible and doesn’t directly consume energy or produce emissions, its environmental implications lie in its development and usage. As software builders, we are uniquely positioned to influence this environmental trajectory.

Analytic Tools 158

Analytic Tools Research Software Reporting Tools Software Developers 158

The Product Coalition

AUGUST 6, 2021

One of the main examples of this are the customized software applications that companies are rushing to develop to allow them to better connect with their users. To create such solutions, companies need software engineering professionals who can provide the expertise required. Let’s dive right in. by the year 2024.

Consulting 158

Consulting Reporting Tools Engineering Research Software 158

Split

JULY 13, 2023

The need for efficient and effective software development methodologies has never been more paramount. Amid this incessant search for perfection, two paradigms have become prominent: Test-driven development (TDD) and feature flag-driven development (FFDD). Then, they write the minimum amount of code needed to pass the test.

Software Review 98

Software Review Systems Review Technical Review User Testing 98

Lenny Rachitsky

JANUARY 14, 2025

Laura Tacho is the CTO at DX , has taught over 1,000 tech leaders through her course on developer productivity metrics , and on the side is an executive coach for engineering leaders. I’ve yet to come across a software leader who isn’t. I’ve yet to come across a software leader who isn’t.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. These illustrative concepts are not intended to be “shovel-ready” for engineering to build on. This could include the founders, CEO, etc.

Strategy 121

Strategy Technical Review Product Strategy Product Research 121

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Product Talk

MAY 14, 2025

Chi started sitting in on quarterly business reviews with top vendors. These were review sessions Chis companys account management team was already having, and they gave her the chance to ask vendors about their order volume. Chi worked with engineers to build the vendor-facing API and shared the timeline with VPs.

Product Research 132

Product Research User Testing Technical Review Systems Review 132

Product Talk

JUNE 5, 2024

How can you get your engineer to participate in your product trio? Most product trios are comprised of a product manager, a designer, and an engineer. The most common form of cross-functional collaboration happens between product managers, designers, and engineers. The engineers start building.

Product Research 309

Product Research User Testing Research Software Customer Experience 309

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. Changes can be large or small, which depends on the software projects.

Reporting Tools 158

Reporting Tools Software Developers Software Development Feedback Software 158

Mind the Product

MAY 16, 2019

However, I want to present a different perspective, Testimonial Driven Development (TDD). Reverse engineering. The books in this marketplace are business-related, especially in the field of product management and software development. This is the feeling that we seek in TDD. Testimonial: /?test??m??ni?l/

Software Review 177

Software Review Development Research Software User Testing 177

TechEmpower - Product Management

AUGUST 21, 2023

Many CEOs of software-enabled businesses call us with a similar concern: Are we getting the right results from our software team? We hear them explain that their current software development is expensive, deliveries are rarely on time, and random bugs appear. What does a business leader do in this situation?

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

Product Talk

NOVEMBER 17, 2021

In the old way of working, a business stakeholder communicated a need to a product manager, the product manager wrote requirements , handed them off to a designer, who then created designs, and then the requirements and the designs were handed off to engineers to implement. With each hand-off, we lost context and nuance. Tweet This.

Product Research 310

Product Research User Testing Customer Experience Feedback Software 310

Userpilot

DECEMBER 31, 2024

Userpilots key features include: No-code Chrome extension for building in-app flows. A/B and multivariate testing for optimizing user experiences. According to user review platforms, their plans start at $7,000/year. Developer dependency: No-code feature tagging is unavailable, requiring developer involvement for tagging events.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

APRIL 13, 2021

Our product engineers are empowered to build great features, fast. A large part of making this belief a reality is the idea of running less software. So we decided to do something contrary to our engineering principles – run our search infrastructure ourselves on Elastic Compute Cloud hosts, or EC2 as it’s known.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

JANUARY 20, 2025

Software bugs are a budget killer for your company and a buzzkill for your users. Even with a rigorous software testing process, one pesky bug always slips through. In 2014, a software error on Amazon caused some items to drop to just one penny. Engineering teams are pulled away from planned projects to investigate.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Software Review 52

The Product Guy

JUNE 20, 2019

When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Since then we have grown to over 100 employees, we have more than 800 companies using our software, and we have expanded globally. About Terri Boshoff.

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

Mironov Consulting

OCTOBER 19, 2022

Product management doesn’t run Engineering; Engineering runs Engineering. And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. But there are some engineering team configurations that I see as problematic.  So

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Intercom, Inc.

JULY 16, 2019

Almost every software company today has some kind of incident response process to help them navigate major service outages. We had many experienced engineers who had been part of on call rotations at other companies, we ran basic postmortem exercises and overall our frequency and duration of outages was pretty good for a company of our size.

Technical Review 215

Technical Review Software Review Document Engineering 215

Product Talk

AUGUST 4, 2021

I know many authors who use their blog as a way to test content. So I put the book on hold and started devising a plan to test my content. During our coaching session, we reviewed their work and iterated on it as needed. Many teams hit a snag when it was time to test assumptions. That was a start.

Product Research 299

Product Research Books User Testing Research Software 299

Alchemer Mobile

NOVEMBER 10, 2022

Apptimize, An Airship Company, helps brands rapidly iterate to make amazing user experiences across all their digital channels through A/B Testing and Feature Release Management with a mobile-first lens. Quantum Metric. Quantum Metric helps organizations build better digital products faster.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Split

AUGUST 2, 2023

The best developers pride themselves on delivering quality code without cutting corners. Feature flags enable their trunk-based development practices, where smaller iterations of code can be written and reviewed independently. This cuts down on review times, making it quicker and easier for them to ship code.

Software Review 98

Software Review Data Visualization Download Engineering 98

Split

MARCH 1, 2023

Feature Toggles, or feature flags as they’re often called, are a powerful tool for software engineers. Feature toggles have become increasingly popular among software developers. This is probably due to their ability to improve agility, accelerate time-to-market velocity, and increase reliability. Take notes! Take notes!

Software Review 98

Software Review Software Developers Software Development Development 98

Mind the Product

JUNE 7, 2019

The concept of Agile came out of frustration at the way software was delivered. A group of engineers who were looking for a better way of working came together to create the Agile Manifesto. But rather than understanding the philosophy, companies have used Agile, not for learning, but for the efficient delivery of high-quality code.

Agile 195

Agile Software Review User Testing Technical Review 195

The Product Coalition

FEBRUARY 15, 2021

Fallacy #1: ‘Agile’ Equals More Bang for the Buck If you ask founders and managers of startups why they want to become an agile organization, they typically name reasons such as: Becoming more efficient in software delivery, Delivering faster, Improving the predictability of software deliveries. A bad metric is, for example: Velocity.

Agile 195

Agile Startups Technical Review Software Review 195

Userpilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. If your product falls under these categories, awarding badges may work well for you: Learning management systems: LMS, like Growth Engineering, use badges to reward users for completing courses or training modules.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102