Intercom, Inc.

JULY 29, 2021

Ever since he was hired as the Director of EMEA Sales at BrowserStack , a web and mobile testing platform that lets developers test their websites and mobile applications across browsers, operating systems, and mobile devices, he had to completely rethink how to successfully onboard hundreds of salespeople just as everyone was going remote.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Agile Velocity

MAY 20, 2020

The recent Harvard Business Review (HBR) article “ The Agile C-Suite ” 1 and Forbes article “Agile Isn’t New: What’s New Is The C-Suite Embracing It” have prompted some good discussion around the Agile Velocity virtual water cooler. . Balancing the Agile Enterprise . Key Points worth Elaborating . “To

Agile 77

Agile Feedback Software Data Visualization Research Software 77

Gainsight

APRIL 2, 2021

Okta provides identity protection and secure technology, utilizing their “Identity Cloud.” With such a vast enterprise, I imagined it was a particularly tough challenge to make the best possible impact through CS Ops. The Ops team’s intent is three main things: to support the people, the processes, and the systems of Okta. .

Reporting Tools 52

Reporting Tools Data Visualization User Friction User Testing 52

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question. Apptentive.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

eG Innovations

DECEMBER 16, 2021

Enterprise resource planning (ERP). While IaaS gives you virtualized resources such as servers, disks, networks, and IP addresses, you are still responsible for administering the operating system, data, applications, middleware and runtimes. The technical stack (e.g., Customer relationship management (CRM). Collaboration.

Analytic Tools 59

Analytic Tools Data Visualization Software Review Customer Experience 59

The Product Coalition

DECEMBER 2, 2018

Vishal Soni Enterprise mobile apps have moved from ‘nice to have’ to ‘mission critical’ tools for many organisations in the recent times. However, the process of deploying a mobile app for an enterprise is not only hard to navigate, but also taxing on the finances. Hacking your App Adoption Strategy - 101 Copyright?—?Vishal

Product Research 60

Product Research Analytic Tools Feedback Software Research Software 60

The Product Coalition

JULY 25, 2018

On the other hand, if your product caters largely to enterprises, monthly churn as low as 1% might be acceptable. early stages when the subscription has just been purchased, middle stages when they are using your product or later stages when the subscription is due for renewal. Build a system that is scalable.

Reporting Tools 60

Reporting Tools Onboarding KPIs User Testing Customer Experience 60

The Product Coalition

MAY 22, 2019

It certainly helps that Google, Amazon, Dropbox and other tech super-companies attribute so much of their success to them. For example: O: Become a leader in the enterprise KR: Launch v2.2 PM, dev, UX, should create the draft and then share with the team for review. It motivates people to game the system?—?push

Onboarding KPIs 60

Onboarding KPIs Reporting Tools Weak Development Team Workshop 60

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. They’ve maintained far more of their COVID-19 acceleration or of their 2020 acceleration, as we’ll call it, nearly every day through the end of December, mostly due to continued restrictions, particularly in travel. Transcript.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s  An incremental paid user or paid transaction is 95% margin after sales commissions and a small set-aside for technical support. [If   (e.g.

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Mironov Consulting

FEBRUARY 6, 2020

I’m often asked what KPIs B2B/enterprise product folks should use, or what OKRs they should choose. Why KPIs from consumer companies don’t fit well with B2B/enterprise. Just as every organization needs a finance/accounting team that follows GAAP and tracks cashflow. Let’s switch out of ERP systems and become currency traders.”

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Mironov Consulting

JUNE 28, 2018

What’s Enterprise? Another fuzzy line divides SMB (small/medium businesses) from enterprises. Enterprise generally starts around $20k/year, and really gets going at $50k/year. . $50/year B2C, SMB and Enterprise companies not only behave differently, they are structured differently. What’s B2B?

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Userpilot

APRIL 26, 2024

User segmentation to review how your different customers behave according to demographics and segments. A full integration suite to connect it to your tech stack. ClickUp for building automation and reviewing customer data visually. Review user data on Userpilot’s main dashboard. Integrations.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

eG Innovations

AUGUST 4, 2022

Enterprise grade products and native cloud monitoring (e.g., In a large enterprise, a monitoring tool that provides visibility into the different network, server, and application tiers can collect millions of metrics. Having to set thresholds manually for every single metric is a very time-consuming, monotonous exercise.

Reporting Tools 87

Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That  This is a must-close.”

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Mironov Consulting

MAY 24, 2022

I’ve written a lot about the organizational and conceptual gap between product/engineering teams and the “go-to-market” or sales/marketing side of tech companies.  (See  Or letting one big customer define our technical architecture.  Or Horribly wasteful and frustrating!  At Enough preamble.  Here’s

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

The Product Coalition

NOVEMBER 7, 2019

What Outsourcing Really is: Types and Opportunities When we say “outsourcing”, what we often mean is different levels of involvement, commitment, technical expertise, and responsibility. Let’s review the three key types of outsourcing arrangements and what the differences among them mean to you as a customer.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See  Clients own the IP and provide much of the technical direction.   A glance at a tech company’s website immediately tells me which kind they are.  

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Where can I get technical details of real AVD deployments at scale?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

Mironov Consulting

MARCH 26, 2022

" "Here is another one-line ticket written by non-technical users who don't understand their problem or our system.  We'll " "Field teams engage outside developers (who don't know our systems) to build quick-and-dirty product extensions. Then Engineering has to support them.  Most

Analytic Tools 145

Analytic Tools Data Visualization Reporting Tools Customer Experience 145

Gainsight

JUNE 10, 2021

They evolved their Health Score and devised a new scorecard system aligning each of their customers’ segments. This new focus fulfilled their CS operations goals of reviewing inefficient processes and automating them. . RD also devised a Revenue Defense Committee with executive representation from CS, Finance, and Operations.

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

eG Innovations

JULY 27, 2021

Monitoring IT Applications and Infrastructure On-the-Go: The eG Enterprise Mobile App. I’ve recently been talking to some of the users of our eG Enterprise monitoring solution and its AIOps-powered root cause analysis platform. Use Cases for the eG Monitoring Mobile App.

Software Review 52

Software Review Data Visualization Systems Review Enterprise 52

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. Stanford was actually the only business school that I applied to because I specifically wanted to move out to the Bay Area and move into tech full-time.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Business of Software Conference

AUGUST 1, 2019

On joining Venture Capital firm Warburg Pincus in 1988 he built their IT Investment practice, which focussed heavily on Enterprise Software. Bill Janeway (Partner & Senior Advisor, Warburg Pincus) – The Rise & Fall Of Enterprise Software from Business of Software Conference. The Rise And Fall Of Enterprise Software”.

Analytic Tools 10

Analytic Tools Reporting Tools Software Review Enterprise 10

Roadmunk

AUGUST 10, 2017

For customers more used to enterprise or custom-built software, they might expect one-off customizations or features they can heavily customize. I also closely monitor and respond to ratings/reviews from the App Store and Google Play Store. Companies are going into specific industries (real estate, finance, etc.)

Research Software 73

Research Software Product Management Product Manager Data Visualization 73

Business of Software Conference

MARCH 24, 2021

I graduated with a degree in finance, I didn’t want to work at a bank. That wasn’t my, I don’t know, I just got a degree in finance because I felt like I could I was good at it. And then you just lose track of who’s doing what and what’s due when and you don’t know where the feedback is.

Feedback Software 40

Feedback Software Research Software User Testing Data Visualization 40

Gainsight

DECEMBER 23, 2019

Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. Are you selling more to enterprises? You have to have an understanding of how much of your business is enterprise versus SMB. Adam Strong: Thank you. Are you selling more to SMBs?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I think bots are going to be a massive success as a technology. Bots are great at things that are suitable for computer calculations, like when your next bill is due. Short on time?

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Business of Software Conference

NOVEMBER 28, 2019

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. Stopped off at McKinsey along the way doing Tech strategy.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40