BrainMates

SEPTEMBER 19, 2022

When you think about the workforce sector you might not immediately see how product fits into the equation. The modern workplace is the backbone of our economy – from start-ups to government agencies and large enterprises – and the employees that work within are the engine that keeps the business running.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Nulab

APRIL 11, 2022

After receiving a lot of positive feedback from customers, we’re adding the Audit Log feature to not only Typetalk but also Backlog, Cacoo, and Nulab Account — a scalable managed account for enterprise teams that offers centralized security and streamlined user management. .

Government 85

Government Download User Testing Customer Feedback 85

Mind the Product

JULY 6, 2018

From software design to user experience. From consumer needs to integration points. Jobs to be done, design-led thinking, microservices, object orientation, service orientation, user stories, product-market fit, launch strategy, data models, customer segmentation, framework after framework, after framework.

Research Software 89

Research Software User Testing Product Management Product Manager 89

ProductPlan

FEBRUARY 15, 2022

With all this variation, how can future product operations professionals find jobs that best fit their skills and interests? Product managers face a firehose of customer data. And there are increasing calls for customer obsession and direct contact with customers. Getting familiar with data is key to success.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

The Product Coalition

MARCH 25, 2022

At the beginning of this century, the term was used mostly for enterprise solutions, but with time, more customer-focused solutions appeared on the market. Today, the main goals of fintech are to facilitate the interaction with finances and to improve the relationship between financial institutions and customers.

Research Software 116

Research Software Feedback Software Reporting Tools Data Visualization 116

UX Studio

MARCH 11, 2024

And then third level is that you think very deeply about what the user needs. You really understand the motivation of the user. 00:11:00] Read some books and found out about things like user testing and actually thinking about breaking down problems rather than just doing stuff that you thought looked good.

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User Testing Feedback Software Research Software Data Visualization 66

Mind the Product

JUNE 13, 2018

In 2017, she and her team launched a family of consumer hardware products ranging from smartphones to smart speakers, earning 26 different design awards. Ryan has spent the better part of two decades working as an interaction and user experience designer in Copenhagen, Tokyo, and Stockholm, ultimately settling down in San Francisco.

User Testing 87

User Testing Data Visualization Workshop Product Research 87

Gainsight

APRIL 2, 2021

I spoke with Kari Ardalan, Senior Manager of Customer Success Scaled Operations, who walked me through how her department succeeds. She was a field Customer Success manager with over ten years in CS. When Kari began there, the function of Ops was called “Customer Success Scaled Operations.” Team Convergence.

Data Visualization 52

Data Visualization Customer Feedback Feedback Software Customer Experience 52

Department of Product

FEBRUARY 18, 2022

For product teams, this model presented a couple of challenges, with perhaps the biggest ones being: Activation – failure to convince users to activate and get value out of the product in such a short space of time – why bother investing time and effort if you’re going to lose access in 14 days anyway?

Research Software 52

Research Software User Testing Product Management Product Manager 52

Gainsight

MAY 13, 2020

The 6 key messages that you will hear weaved throughout Pulse Everywhere are the main questions we know to be top of mind for Customer Success and Product Leaders everywhere. Visibility to gain a common view of the customer. How to find pockets of expansion in your customer base. Efficiency and how to do more with less.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools User Testing 59

Mind the Product

DECEMBER 13, 2018

Garry is a firm believer that great products only come about through the intersection of technology, business processes, customer support and user experience. He’s also worked as Chief Marketing Technology Officer at Holiday Extras, where he was responsible for all areas of technology, marketing and customer acquisition.

Analytic Tools 106

Analytic Tools Research Software Data Visualization Government 106

ProductPlan

JULY 9, 2019

Accessibility enables the maximum number of potential users to engage with products, increasing the total addressable market and avoiding frustrated customers from getting tripped up on accessibility shortcomings. There’s also both a legal and moral underpinning to investing in product accessibility. Elements of Accessibility.

User Testing 62

User Testing Customer Experience Product Research Research Software 62

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We also looked at some other research by Mind the Product and by Richard Banfield.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Roy Madden

MARCH 22, 2022

When the company name is ambiguous, a disambiguation model is used to remove false positives. If needed, refine sources with your own trusted sources. Learn more ‘Cisco Systems’ is a ‘Company’ AI Model that tracks for mentions of Cisco by its name or any known aliases.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Finance 52

Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. We could no longer assume all our customers had uniform needs and could be reached the same way. What is customer segmentation? This final assumption in particular was no longer true or useful.

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User Testing Data Visualization Customer Experience Customer Feedback 184

Indicative

MAY 25, 2018

The event featured leaders in tech, media, and government talking about how technology will impact our world. Jewell’s talk was based on Pearson’s research project by the same name, which explored the skills that will be needed most by 2030. Zeyead Gharib, CEO of Harvest Direct Enterprises is taking it a step further.

Research Software 53

Research Software Banking Certifications Customer Experience 53

Userpilot

JULY 26, 2021

When it comes to boosting your product growth , user analytics tools can make your life a lot easier. These tools offer insights into what your users are doing inside your product and why they are doing it. User analytics is a type of analytics that focuses on user/customer behavior inside a product/on a website.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

AUGUST 5, 2023

What’s customer data integration, and how does it benefit product teams ? TL;DR Customer data integration (CDI) is the process of collecting, organizing, transforming, and managing data from various sources in one place. What is customer data integration (CDI)? What is an example of customer data integration?

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization User Testing 91

Userpilot

MARCH 21, 2023

Mixpanel’s free plan is capped at 20M/events and includes most analytics reports, like user flows, query-time data modeling, unlimited data history, and all integrations. The Enterprise plans start at $1,667/month and can serve 1B+ events. Mixpanel gets stellar user reviews but the price comes up as one of its weak spots.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Dear Strategy

APRIL 13, 2020

But the fact is that, along with their dreams, they had real initiatives that could be carried out and real goals that could be achieved – as evidenced by the fact that all of those individuals (and many, many more just like them) built some of the most iconic enterprises currently known to mankind. And those stories usually end in disaster.

Government 52

Government Definition Strategy Workshop 52

The Product Coalition

FEBRUARY 26, 2022

Why have Product Managers stopped speaking to customers? Very sadly, most product managers I meet today no longer talk directly to customers regularly. If you ask; “How many customers did you speak to this week?” My view is that this evolution is bad for product management careers and the customers who benefit from what we do.

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User Testing Weak Development Team Customer Experience Customer Feedback 171

Userpilot

DECEMBER 10, 2023

TL;DR Churn analytics entails determining how many customers a business loses over time to develop solutions to keep more people engaged and satisfied. It focuses on improving relationships by analyzing your product and how people engage with it — all with the goal of providing a positive experience for customers.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 29, 2023

TL;DR Amplitude is a product analytics tool that helps businesses understand user behavior and optimize user experiences. It offers customer journey visualization, retention analysis, dynamic audience segmentation , etc. Amplitude has a freemium pricing model with one free and two premium plans: Growth and Enterprise.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Userpilot

AUGUST 17, 2021

Wondering how you can boost your product growth with user analytics for SaaS? User analytics tools provide valuable insights into user behavior, i.e., what users do inside your product and why they do it. User analytics focuses on user behavior inside your product or your website.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

UX Studio: Product Management

NOVEMBER 8, 2021

Our user experience professionals have already analyzed the expertise of dozens of design agencies in San Francisco, New York, Berlin, London, to name a few. Our independent research ranks design companies based on their portfolio, skills, capabilities, and pricing. Award-winning global user experience design company.

Research Software 77

Research Software User Testing Technical Review Product Research 77

Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? What are people doing right now?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

The Product Bistro

AUGUST 16, 2019

Having participated recently in the screening process for a product management position we are seeking to fill, scanning through a curated list of resumes, I was taken aback by the wide range of competencies that I saw. I posit that it is these early career, accelerator programs, that are filling my inbox with meh applicants.

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User Testing Government Positioning Engineering 195

Userpilot

JULY 12, 2021

Unfortunately, there is no one-size-fits-all tool to cater to all your data analytics needs. SaaS analytics collects, inspects, and analyzes data generated from user interactions with your product. Mixpanel is a powerful product analytics tool offering great functionality to track and collect user data in real-time.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

JULY 14, 2023

TL;DR A product analytics framework is a system for analyzing user interactions with a product to understand their needs and preferences, inform decision-making, and improve user experience. Implementing a product analytics framework enables data-driven decision-making, leading to higher customer satisfaction, loyalty, and retention.

Analytic Tools 73

Analytic Tools Data Visualization Feedback Software Research Software 73

Business of Software Conference

JANUARY 6, 2020

So you know a lot of what I’ll talk about and when I talk about hype I’m talking about in the context of enterprise software and kind of going through various hype cycles. I think, as software companies, the UX game is being upped universally and great user experiences have a direct correlation to the ability to do AI.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

ProductPlan

SEPTEMBER 8, 2021

Amazon’s product strategy example has rewritten the book on convenience, easy access, and speed, and in doing so, embedded itself in the daily lives and routines of consumers. Amazon has been a subtle disrupter to spaces, markets, and basic daily life routines — significantly transforming how, where, and when we consume.

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Product Strategy User Testing Strategy Technical Review 64

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. He had a job working at Ames Research Center he was driving to work one day he had just got engaged to his wife who was his wife for many many years. Video, Slides, & Transcript below.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Mixpanel

FEBRUARY 2, 2021

TL;DR: we recently released an all-new Free Plan with up to 100K Monthly Tracked Users (MTUs), made changes to our pricing curve, and launched a Startup Program to give early-stage companies more runway for growth. No more data history limits on all new Free, Growth, and Enterprise Plans. All customer-centric approach.

Data Visualization 94

Data Visualization Analytic Tools User Testing Research Software 94

Intercom, Inc.

SEPTEMBER 26, 2019

Former Head of Marketing at MadKudu, Liam Boogar-Azoulay, on ensuring you value customers and partners. The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? And platforms are kind of a hot topic, right?

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User Testing Data Visualization Customer Experience Weak Development Team 170

The Product Coalition

JUNE 28, 2022

from 2022 to 2030,” says a report by Grand View Research. Startups, scale-ups, individual developers, and sometimes even enterprises need guidance in this regard to avoid making costly mistakes. Hedera resolves decentralization issues by separating consensus and governance. Hedera is secure, energy-efficient and fast?—?qualities

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Reporting Tools Research Software Software Review Technical Review 105

Business of Software Conference

JANUARY 28, 2019

I got here because when I left college, I took a job which I said I would do for 3 months in advertising sales and I worked for a company that published technical magazines, things like PC week, Atari user and data link, computing and network magazine, all of these things. We said we will teach design thinking by setting people a challenge.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Userpilot

JUNE 28, 2021

Have you ever wondered how your users can help you boost your product growth ? The answer you’re looking for lies in behavioral analytics, or more specifically, user behavior analytics. Behavioral analytics analyzes the data collected from your users to tell you what they are doing inside your product and why they are doing it.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 52