Userpilot

JULY 2, 2022

For product-driven companies, there are typically two options for acquiring paid users: offer free trials or create a freemium version. Factors to consider before implementing it include the complexity of your product and the cost of offering a free plan. The reverse trial model could work for most SaaS companies, but exceptions exist.

Analytic Tools 111

Analytic Tools User Testing Customer Experience Data Visualization 111

Intercom, Inc.

JUNE 21, 2018

We have webinars, virtual events, books – we do everything now. It was really about testing our ideal customer profile religiously, figuring out what category would pick up the fastest, and who the early adopters were. It was about testing our ideal customer profile religiously. I think it was called “Max Talks Hacks” back then.

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

Intercom, Inc.

AUGUST 10, 2018

Paul: Hey everybody, I’m Paul and I run our product team here at Intercom. We’ve built a new product that automatically increases qualified leads for your sales team, accelerating your sales process, and therefore maximizing the efficiency of your sales and your marketing team. Paul: Thanks for tuning in.

Customer Experience 112

Customer Experience User Testing Research Software Reporting Tools 112

Gainsight

FEBRUARY 2, 2024

If your company is building products that people rely on to boost workplace performance, you can understand the pain from both sides. It’s a challenge to make all of your customers happy and successful, especially as your product evolves and your user base grows. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

JANUARY 11, 2023

Here’s the thing: there isn’t one single motion to scale a product-led organization, and forms and free trials alone won’t drive enough growth to keep a business afloat. Successful companies nurture a variety of customer journeys and revenue streams, from inbound leads and self-serve users to sales-assisted campaigns and ABM.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. If you’re looking to accelerate product growth and adoption with the help of AI, you’re in the right place. Levity: AI productivity tool to automate repetitive tasks. Synthesia: AI video generator.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

MAY 19, 2021

SaaS marketers need to move fast and break things, but rather than jumping from one ‘shiny new growth hack’ to another, stick to a few tried and tested tactics first. SEO Keyword Research. Product-led Growth. Hosting a Webinar. How Mashable Grew Their Blog To Two Million Readers In 18 Months Using Keyword Research.

Research Software 119

Research Software B2B User Testing Customer Experience 119