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11 Best Customer Success Tools in 2024 (for Startups to Enterprises)

Userpilot

Let’s review everything your customer success team has to do in the absence of any customer success tools. Top customer success management platforms for mid-market and enterprise companies. Zapscale – from $500/month to $2000/month and customizable enterprise packages. Defining a customer success tool and other FAQs.

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How to Make Product Management for Enterprise Systems Work

Mind the Product

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g.

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Whatfix Mobile Review: Pricing, Features, Pros & Cons

Userpilot

In this Whatfix Mobile review, youll find answers to three questions: What does Whatfix Mobile offer? What real users say: Whatfix Mobile pros and cons We looked at real user feedback from trusted review sites like G2 and Capterra to get a pulse on what actual users love about the product. Whatfix G2 review.

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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. ” Stay ahead of the customer engagement curve in 2022: Get the full report. But they’re facing big barriers.

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Problem Solving as a Product Manager

The Product Guy

On one hand, everybody expected me to focus on the problems that will help them to succeed in their workflows or function, and on the other hand, I had limited time to give all the problems their due attention it. Therefore, it was important for me to be aware of the following three things: 1) Where should I start? 2) What should I solve?

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10 Hacks of Customer-Centric Enterprise Product Managers

Mind the Product

Over the years I’ve worked alongside a number of enterprise product managers in many companies. How the customer would like to buy the software (the biggest pitfall in my experience for enterprise products). I call this “building enterprise software while bypassing customer requirements at scale”.

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How tech workers really feel about work right now

Lenny Rachitsky

60% of extremely pessimistic respondents reported high burnout. Only 8% of extremely optimistic respondents reported that they’re highly burned-out. Interestingly, workers at smaller companies report significantly lower burnout levels than those at larger companies. reporting optimistic feelings and only 25.1%