The Product Guy

DECEMBER 17, 2019

When talking with people (aka ‘users’) about our products what should we be ‘discovering?’ ’ Through this talk, we discuss the methods by which we do great user research, synthesis, and decision making with what we learn. Check it out… About The Product Mentor. Better Products.

User Testing 317

User Testing Product Research Customer Experience Enterprise 317

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Collect customer data to calculate complex formulas for tracking metrics, monitor customer health scores, and resolve support tickets while continuously trying to improve retention and expansion.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Guy

DECEMBER 30, 2018

Let’s learn and discuss how to validate product and company ideas through customer development research, before you waste months and millions on a product or service that no one needs or wants. How do you develop products that people will actually use and buy? Check it out… About The Product Mentor. Better Products.

User Testing 357

User Testing Product Research Customer Experience Strategy 357

Productside

APRIL 2, 2025

PMs are often tasked with aligning stakeholders, guiding engineering teams, and championing the customer. Customers dont care about data structures. Why Storyboarding Works A storyboard is just a sequence of visuals that shows how a user moves from a problem to a solution. Run it by a few customers. Not a persona.

Data Visualization 177

Data Visualization User Testing Product Research Product Management 177

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Guy

NOVEMBER 21, 2018

Truly understanding your customers and finding ways to improve your product is an overwhelmingly daunting task. Customer discovery is key to informing product strategy and there is a mountain of techniques and methods available for conducting customer discovery. It allows you to tap into the most influential customers.

User Testing 348

User Testing Customer Experience Customer Feedback Product Research 348

The Product Guy

MAY 23, 2025

One-size-fits-all coaching often leads to disengagement or missed opportunities. Insight overload leads to fatigue : Collecting research is not the goal. From Startup Tactics to Enterprise Strategy RSVP now at your local chapter to join or receive the recording & recap afterwards. Applying it is.

Product Research 195

Product Research Weak Development Team User Testing Research Software 195

The Product Guy

NOVEMBER 29, 2019

This is largely caused due to not researching enough around the market you are building for understanding the target audience and spending enough time with your customers to build empathy for them and understand their pain points. How Products Fail Without Customer Empathy. First Principles of customer empathy.

User Testing 305

User Testing Customer Experience User Friction Customer Feedback 305

Product Talk

JULY 20, 2022

By talking to our customers regularly, we can collect insights into their unique problems, needs, and desires (or what I often refer to as “ opportunities ”). I get a lot of questions about B2B (business to business) vs. I get a lot of questions about B2B (business to business) vs. B2C (business to consumer) products. Tweet This.

User Testing 298

User Testing Customer Feedback Customer Experience B2C 298

Userpilot

OCTOBER 19, 2024

Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). Userpilot is a product growth platform that can collect customer feedback directly within your product.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

The Product Guy

MARCH 12, 2020

At the time of working through this process, my product had just been ‘launched’ after 2 months of private beta testing. We agreed that our number one priority had to be achieving Product/Market Fit. I further broke these clusters down into subclusters based on the customer they were serving.

User Testing 405

User Testing Customer Experience Product Research Framework 405

The Product Guy

APRIL 2, 2020

The customer is always right…until proven otherwise. As product managers we are always driven by customer feedback and requests but there is a fine moment when temporarily ignoring the customer may actually help you take a forward leap. Check it out… About The Product Mentor. Better Products.

User Testing 398

User Testing Customer Feedback Customer Experience Enterprise 398

Melissa Perri

JANUARY 4, 2020

With Scrum came the POs, and with the new POs, came the interest for real Product Management. -- 2013: "My ppl are not allowed to talk to customers. 2019: "Duh, of course I want my people talking to customers. We started seeing the need for product leadership, even at the largest of companies. -- 2011: "What is a user story?"

User Testing 386

User Testing Data Visualization Research Software Feedback Software 386

The Product Guy

AUGUST 30, 2019

Some organizations lean toward execution, with a focus on product artifacts like PRDs, user stories, and roadmaps. Others focus on UX, emphasizing wireframes and user flows. While still others may focus on data analysis, customer research, project management, or even engineering. How often do you speak to users?

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User Testing Product Research Customer Experience Weak Development Team 321

Alchemer Mobile

MAY 19, 2021

Now, more than ever, your customers want to be heard. They’re itching to give you feedback. To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Mobile in-app feedback tools & solutions. mParticle is the customer data platform for brands leading the CX revolution.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. What is UX analytics?

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

The Product Guy

MAY 30, 2019

Which change in users’ behaviour do we want to drive? Hypotheses are only useful if we test them (with customers), to validate or discard them. As a team who decides to research which new features to develop, we first want to define our business outcomes and key results (OKR), together with our problem statement.

User Testing 384

User Testing Product Research Customer Experience Data Visualization 384

AB Tasty

MAY 20, 2025

But when your NPS or CSAT campaigns generate thousands of responses, how do you turn all that feedback into real action, fast? Thats why we created Feedback Copilot , the AI-powered assistant that transforms your NPS or CSAT campaigns into actionable intelligence instantly. What makes our Feedback Copilot unique?

User Testing 52

User Testing Customer Feedback Feedback Software User Friction 52

The Product Guy

OCTOBER 22, 2018

We left automation testing behind. The only way to know there weren’t any bugs was for me to test manually. Testing took up almost 70% of my time.I Testing took up almost 70% of my time.I Stories in our user story tracker were waiting for my acceptance for weeks before I was able to get to them and have them released.

Product Research 312

Product Research User Testing Testing Product Management 312

DevelopmentCorporate

JUNE 2, 2025

How Companies Are Funding User Research in 2025: Insights from the User Interviews Research Budget Report User Interviews 2025 Research Budget Report is a crucial resource for understanding how modern organizations are approaching the financial side of user research.

Data Visualization 52

Data Visualization User Testing Research Software Reporting Tools 52

Lenny Rachitsky

NOVEMBER 24, 2024

Simplify security • Paragon —Ship every SaaS integration your customers want — Jen Abel is the co-founder of JJELLYFISH, where she and her team have worked with over 300 early-stage founders to learn how to sell, do early customer discovery, and set up a repeatable sales motion on the way to their first $1M ARR.

User Testing 125

User Testing Product Research Customer Feedback User Friction 125

The Product Guy

FEBRUARY 3, 2019

I prided myself on knowing my customers. When I built a new feature, I knew exactly who would benefit from it and knew who to call for feedback. I had many, many more customers (millions more), but no way of segmenting these customers into personas or roles like at my previous job. But that was my old job in edtech.

User Testing 311

User Testing Product Management Product Manager Customer Feedback 311

Product Talk

OCTOBER 2, 2024

It sounds simple, but that doesn’t mean it’s easy. – Tweet This While many product teams want to talk to customers every week, they struggle to make this a reality. You’ll hear how Orbital addresses many of their needs and helps the HiveMQ team generate a steady stream of customers to speak with every week.

Feedback Software 277

Feedback Software Customer Experience Data Visualization User Testing 277

Userpilot

DECEMBER 31, 2024

You see, although we work hard to make Userpilot the best product adoption tool on the market, we know it isnt the perfect fit for every business. You get something that truly works for you, and we get to connect with people who value what we offer and have the potential to become power users (and sources of sustainable revenue!).

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Guy

NOVEMBER 28, 2018

Let’s learn and discuss how to validate product and company ideas through customer development research, before you waste months and millions on a product or service that no one needs or wants. How do you develop products that people will actually use and buy? Check it out… About The Product Mentor. Better Products.

Development 325

Development User Testing Customer Experience Enterprise 325

The Product Guy

FEBRUARY 13, 2020

Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. For product leaders, that means taking a step back to build a team that can be customer-centric and deliver ongoing innovation to the market.

Product Research 471

Product Research Onboarding KPIs Reporting Tools Feedback Software 471

The Product Guy

APRIL 9, 2020

Have you ever had to talk a difficult customer down from the ledge? For product managers, it’s even more important because we intersect with different people in different scenarios every day with the ultimate goal of aligning the product to the customer and the business. . Test See how that initial test works in the actual meeting.

Framework 473

Framework User Testing Product Research Weak Development Team 473

The Product Guy

FEBRUARY 27, 2020

The kiosks help thousands of customers by providing valuable information and generate a significant portion of the revenue for the company. The wondrous product was used by less than five percent of our entire user base. No one from the product team worked on a product that was used directly by end-users.

User Testing 419

User Testing Weak Development Team Product Research Customer Experience 419

The Product Guy

JULY 2, 2020

Many product managers, including myself, often reflect and think hard around the areas which they need to invest in to progress in their career; is it A/B testing, data analysis, go to market skills? This has helped the team push themselves further to deliver something as the reward was personal and more fitting to them.

User Testing 451

User Testing Product Research Customer Experience Data Visualization 451

The Product Guy

OCTOBER 9, 2018

Management often believes that poor strategy can be made up by iterating/or pivoting execution, where operational expenditures are relatively low as compared to capital-intensive enterprises. Fortunately, I was paired with a mentor, Vikas Batra, who has several years of product management experience in enterprise telecommunications hardware.

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Weak Development Team Product Strategy Strategy Development 326

Lenny Rachitsky

MAY 25, 2025

At OpenAI, she established marketing foundations for ChatGPT for consumers and enterprises, as well as their developer API platform. What makes messaging stick with developers, enterprises, and consumers? While at Stripe, she spent over eight years building and scaling their marketing function from scratch.

Analytic Tools 87

Analytic Tools User Testing ChatGPT Marketing 87

Userpilot

MAY 27, 2025

But for mobile, youd want to invest in a solution that truly gets the job done, aka one that improves user engagement and retention. Is it the right fit for you? Whatfix Mobile is a Digital Adoption Platform (DAP) specifically designed to enhance the experience for users of native Android and iOS apps. moment faster.

Technical Review 91

Technical Review Onboarding KPIs Analytic Tools Software Review 91

Product Talk

APRIL 21, 2021

I’ve worked with teams in all industries—regulated industries, consumer companies, B2B companies. It’s a framework that’s been well tested and works in a lot of different contexts. We did the research. We talked to our users and they prefer female names.” There’s bias at play here.

Product Research 325

Product Research User Testing Research Software Analytic Tools 325

The Product Guy

APRIL 9, 2019

We perceive strategy from the management as the gospel – Usually the opposite, a good leadership team usually expects the individual contributors to provide iterative feedback. The idea is to treat the strategy as a prototype that will undergo many iterations and testing. What is our secret sauce to make the customer more successful?”.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Product Talk

JUNE 1, 2022

Not having enough time is one of the main reasons people say they can’t interview customers every week. For this edition of Product in Practice , we caught up with Dan Clem of Zonar Systems to learn how he set up user interview recruiting and began interviewing customers weekly as a result. But it doesn’t have to. Tweet This.

Research Software 225

Research Software Product Research User Testing Customer Experience 225