Userpilot

SEPTEMBER 23, 2022

What is the product-market fit framework? The product market fit framework is a strategy that helps achieve and maintain the PMF. Before you start building, validate the problem you’re solving and potential solutions with experimentation and testing. Want to easily collect feedback in-app and measure product market fit?

User Testing 59

User Testing Product Research Feedback Software Framework 59

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? As there are no universal metrics that apply to every product, finding the right SaaS product management metrics can be quite challenging for product managers. In this article you’ll learn about: Ways to measure SaaS products.

Onboarding KPIs 92

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 92

Userpilot

OCTOBER 18, 2022

To get the data, you have to combine four analyses: task analysis, user feedback analysis, user behavior analysis , and user experience analysis. Customer feedback analysis, in turn, will enable you to understand user sentiment and customers’ needs to boost customer satisfaction and improve retention. What is user analysis?

Customer Feedback 93

Customer Feedback Data Visualization User Testing Analytic Tools 93

Product Talk

SEPTEMBER 6, 2023

In addition to delivering a keynote at the Product at Heart conference (in case you missed it, you can find the video and transcript of that presentation here ), conference co-organizer Petra Wille also invited me to participate in a fireside chat at the Leadership Forum event. Let’s have feedback loops. Lots of that.

Product Research 235

Product Research User Testing ChatGPT Research Software 235

Userpilot

JUNE 22, 2023

Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies. Using in-app surveys to collect and analyze customer feedback. Spotting friction points with funnel analysis.

Data Visualization 85

Data Visualization Feedback Software Analytic Tools Customer Experience 85

Product Talk

AUGUST 4, 2021

They weren’t sure which methods were good for which steps in the process and they wanted a framework for putting it all together. This need is what led me to think about and design the opportunity solution tree. This gave me a great feedback loop to measure the efficacy of my content. I knew I needed more feedback.

Product Research 261

Product Research Books User Testing Research Software 261

Userpilot

SEPTEMBER 15, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? As there are no universal metrics that apply to every product, finding the right SaaS product management metrics can be quite challenging for product managers. In this article you’ll learn about: Ways to measure SaaS products.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

Gainsight

APRIL 22, 2024

Allison looks at repeated activity, the rate of engagement (liking, commenting, starting threads, providing solutions, etc). Having check-in points and feedback loops helps the community organizers consistently engage with members, which is key to maintaining engagement. Baxi also tracks the business impact of her community.

User Testing 52

User Testing Customer Feedback Customer Experience Product Research 52

Userpilot

AUGUST 18, 2022

Collect customer feedback regularly across all touch points and turn those insights into real product improvements. Acquisition – When a user visits your website or app for the first time with a perceived value of your product and signs up for a trial or freemium version. The customer advocacy framework. Exploration.

User Testing 94

User Testing Customer Experience Customer Feedback Feedback Software 94

ProductPlan

AUGUST 10, 2023

Keeping track of them all, ensuring they’re given proper consideration, and closing the feedback loop with the folks who make suggestions is essential and falls on the product team to manage. With a purpose-built product management solution, the product team can spend less time futzing around with formatting and version control.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

Userpilot

OCTOBER 25, 2022

Collecting and analyzing feedback helps product managers evaluate their products and find ways to improve them. Userpilot allows you to group sequences of actions needed to adopt the product into custom events that are easy to track. Tagging responses in Userpilot helps you design relevant in-app experiences to improve satisfaction.

Product Research 89

Product Research User Testing Customer Feedback Research Software 89

Userpilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. As you’d expect, different SaaS companies adopt slightly different approaches around product-led onboarding. Ramli John’s ‘Eureka’ framework is an excellent place to start when devising a product-led onboarding strategy.

User Testing 94

User Testing Customer Feedback Customer Experience Feedback Software 94

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Revulytics

AUGUST 29, 2017

Determining how changes to legacy versions of your software product will affect your customer base is one of the hardest parts of the job. Let’s take a look at actual examples of how Revulytics customers are leveraging software usage analytics to better inform common software product roadmap decisions.

Analytic Tools 63

Analytic Tools Data Visualization Reporting Tools Feedback Software 63

Amplitude

JANUARY 21, 2021

Since then, the mission has expanded to include a full suite of financial products to help people achieve financial independence, which means improving financial literacy and providing people with the tools to make smart financial decisions. Establish a Good Framework from the Start. The speed of data matters. Click To Tweet.

Data Visualization 105

Data Visualization Reporting Tools Product Research Customer Feedback 105

Product Talk

AUGUST 2, 2023

I’m so honored to kick off the inaugural Product at Heart event. The heart of this visual is an opportunity solution tree. We’re then assumption testing to evaluate solutions and to match solutions to those opportunities. In my book, I broke this framework down into 11 habits. Full Transcript Good morning.

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Product Research User Testing Research Software Feedback Software 192

Mind the Product

JUNE 13, 2019

We have internal off-the-shelf customisable products like our HR system and case management system. And we build and manage externally-facing products like our bespoke local support look-up tool and our online forum. Regular feedback from my peers helped me feel less overwhelmed and more focused. There are A LOT.

Product Research 148

Product Research User Testing Feedback Software Research Software 148

ProductPlan

AUGUST 10, 2023

Keeping track of them all, ensuring they’re given proper consideration, and closing the feedback loop with the folks who make suggestions is essential and falls on the product team to manage. With a purpose-built product management solution, the product team can spend less time futzing around with formatting and version control.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Surya Suravarapu

FEBRUARY 27, 2020

It is wanting more that pushes humanity to seek improvements, develop new technologies, and reach for a higher level." The users themselves, if they can, may build new solutions: the DIY types. Keep that feedback coming. Your job is to understand the fears, validate them, and offer solutions. Co-create whenever possible.

Feedback Software 52

Feedback Software Product Research Reporting Tools Research Software 52

Usersnap

JUNE 8, 2020

Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience. 51 speakers from around the globe shared their success stories, strategies and hacks at the event. Customers are evolving, and so should your CX practices.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. This direct access to the customers makes customer success a true value driver, and at Gong, they make sure their feedback informs all the decisions they make. Your first SaaS customer success hire.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Gainsight

OCTOBER 14, 2020

Welcome to Day 1 of Pulse for Product, our inaugural event geared towards those in product management roles. Gamers know all too well the shortcuts to ‘level up,’ allowing their character to have more abilities, advance boards, and access new tools to win. Does the Bowling Alley Framework make sense for your product?

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? We’ll also show you how you can calculate NPS for your business, teach you how to collect NPS feedback, and go over a few NPS best practices. Sounds good? Let’s start.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64

Mind the Product

FEBRUARY 16, 2017

Whales, despite being generally very few in number, account for something in the order of 70% of all spending on in-app purchases. Evernote is famous for doing this to particularly brilliant effect: Users re-download the app every time they switch devices , producing a “smile” effect as they’re reactivated. that marks real usage.

Analytic Tools 130

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 130

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. In this article, we explore the: Most common types of feedback, Top ways to collect actionable feedback, Best practices to follow, And, leading software that’ll get the job done. What is customer feedback? Why is customer feedback important?

Feedback Software 71

Feedback Software User Testing Customer Feedback Analytic Tools 71

The Product Coalition

APRIL 30, 2018

Thought Experiments Thought experiments are focused on the outcomes of concepts, ideas, or potential solutions prior to coming to a decision on it. Every possible series of events is happening all at once. Disruptive Technology Disruptive technology has become a huge buzzword, so most people have a general idea of what it is.

Product Research 68

Product Research User Testing Feedback Software Customer Experience 68

Indicative

JUNE 1, 2020

The right customer analytics platform can help provide the insights and knowledge necessary to steer this process around data-informed decision-making. Indicative’s customer journey tools help you visualize a variety of conversion paths. You often only have one chance to make the right first impression. Why are people leaving the game?

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. For that reason, we’ll go over 12 of the best tools you should use when conducting product research. Qualtrics. UXPressia.

Data Visualization 85

Data Visualization Research Software Feedback Software Analytic Tools 85

The Product Coalition

MAY 6, 2019

The Use of Knowledge in Society The subject matter of the article is how to rationally organise decision making processes in a system with only partial information available to the actors. “If Rather, it’s a question of how the total information known by the actors in the system can most efficiently be used.

Product Research 60

Product Research Product Management Product Manager Systems Review 60

Andrew Chen

MAY 28, 2019

In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

ProductBoard

JANUARY 29, 2019

Product management conferences and events are an excellent way to learn product management best practices and network with your fellow product managers. We also grouped conferences by continent so you can quickly find the events near you. The Product Event 2019. Table of Contents. Top Product Management Conferences.

Research Software 74

Research Software Feedback Software Product Research User Testing 74

The Product Coalition

DECEMBER 8, 2020

The Product Owner theses also address the Product Owner’s part in Scrum events from Sprint Planning to Sprint Review to Sprint Retrospective, and the Daily Scrum. Turn them into a [fill-in a ticket-system of your choice] monkey or deprive them of the ability to say ‘no’?—?as The Product Owner shall actively participate in Scrum events.

Product Research 88

Product Research User Testing Customer Experience Technical Review 88

Userpilot

MAY 5, 2023

Collecting actionable feedback with surveys and closing the feedback loop with back-and-forth communication. Automating your workflow using a customer success platform so you can save time, reduce errors, increase efficiency, and improve your results. How to develop customer success workflows for SaaS? Churn rate.

Analytic Tools 77

Analytic Tools Feedback Software User Testing Customer Experience 77

Userpilot

MAY 7, 2024

You can have the best digital marketing and pricing strategies, but you won’t be able to retain your customers if you don’t listen to their feedback. In this article, we’ll show you how to collect user feedback and which metrics to track. To collect VoC insights, you can: Use in-app surveys.

Product Research 81

Product Research Data Visualization User Testing Customer Feedback 81

Amplitude

SEPTEMBER 23, 2019

Customer support is blowing up the feedback Slack channel. My recent workshops sessions doing belief mapping, assumption mapping, driver trees, and North Star Framework (among many frameworks, etc.) Meanwhile, the big decision on everyone’s mind involves a handful of events. Stuff is always breaking in production.

Technical Review 101

Technical Review Data Visualization Customer Feedback Customer Experience 101

Userpilot

FEBRUARY 15, 2023

Are you a SaaS product manager wondering how to extract valuable insights from your customer’s minds through survey pop-ups? How to create pop-ups easily with tools and the best practices to keep in mind while doing so. Use a survey tool such as software or add-on survey widgets; 2. Create it from scratch.

Product Research 91

Product Research Feedback Software Data Visualization Analytic Tools 91

Userpilot

AUGUST 10, 2023

TL;DR Product discovery is the process of researching customer problems that need solving and developing solutions they’re ready to pay for. Step 2 involves using customer feedback , interviews, and analytics for customer and market research. In step 5, it’s time to generate potential solutions to the problems you’ve decided to tackle.

Product Research 87

Product Research Analytic Tools Feedback Software Research Software 87