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Reinventing our wheel: The vision behind Intercom’s new Messenger

Intercom, Inc.

This evolution always starts with one thing: a clear product vision. Reinvention requires a product vision : a visual artifact that sets product direction over a longer term time horizon. Product vision is the critical bridge between strategy and execution. An inevitable slide into decline sounds ominous. Here’s how we did it.

Vision 118
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10 Important Meetings Product Managers Should Participate In

Ronke PM

Table of Contents Sales meetings with potential customers. Customer Success/Relationship Management meeting with an existing customer. Internal Sales and Customer Success/Relationship Management Quarterly Business Reviews (QBR) meetings. Customer Quarterly Business Reviews (QBR) meetings. Engineering Demo Review Meetings.

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CS in the City: Meet the Trailblazers Transforming Customer Success

Gainsight

The Visioneer Nisha Baxi, Head of Digital Customer Success at Gong, embodies a vision of inclusivity and empowerment. Sign up for our International Women’s Day event. The post CS in the City: Meet the Trailblazers Transforming Customer Success appeared first on Gainsight Software.

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One Bad Meeting Can Create a Culture of Silence

Business of Software Conference

Elizabeth O’Neill, People & Culture expert, BoS participant and this year speaker, explains the difference between having one bad meeting and creating a culture of silence in this guest blog post. One Bad Meeting Can Create a Culture of Silence. The meeting- which should have ended 15 minutes ago – ends in awkward silence.

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New at Intercom: Hear all about the next generation of customer engagement

Intercom, Inc.

But the technology, market, and customer needs have evolved since then, and for businesses to thrive, they need next-generation tools that are purpose-built to meet these evolving needs. Read more about the highlights of New at Intercom and watch the full recording of the event here.

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Pulse Everywhere: The Biggest Event Pivot of My Career

Gainsight

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Pivot…Pivot…Pivaat! February 28 – a day I remember well.

Events 88
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5 Costly Event Marketing Mistakes to Avoid

Pragmatic Marketing

Event marketing is a cornerstone for any business or enterprise that hosts events, regardless of size. Successful corporate event planning offers many potential benefits, including: Increasing brand awareness. These benefits are why event marketing success is crucial for business growth. Building brand affinity.

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