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How to Choose the Right KPIs for Your Product

Roman Pichler

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. But the second part, acquire an initial user base , would require the introduction of a new KPI in order to understand if the acquisition goal has been met.

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How to Choose the Right KPIs for Your Product

Roman Pichler

I am not a big fan of “standard” KPIs, for example, customer acquisition cost (CAC), churn, and number of active users for SaaS products. But the second part, acquire an initial user base , would require the introduction of a new KPI in order to understand if the acquisition goal has been met.

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Are You Tracking the Right Mobile App Performance Metrics to Decode User Behavior?

Userpilot

For example, when my goal was to reduce first-session abandonment by 20% over a quarter, here are the metrics I focused on: Load speed on onboarding screens: Aim for content to finish loading under two seconds to keep new users engaged. Crash rate in the first session: Keep crashes under 1% of sessions to reduce uninstalls and bad reviews.

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12 Best Upselling Examples From SaaS [Examples and Best Practices]

Userpilot

Looking for upselling examples that you can apply in your SaaS to drive growth with account expansion ? In this article, we'll go over what upselling and cross-selling are in SaaS companies, how to measure their success, and what are some of the best examples of upselling tactics to kick-start the user upgrade process.

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What Are OKRs In SaaS And How To Implement Them Successfully [Examples Included]

Userpilot

To implement your OKR strategy, you should follow 5 steps: set vision, choose OKRs, review OKRs progress, create feedback loops, and make reports. Some OKR examples include customer success , marketing , sales, and product management OKRs. Here are 2 examples of OKRs: real-world and business-based. OKRs example.

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Understanding the Adoption Funnel: Stages, Examples & More

Userpilot

Feature adoption measures how engaged users are with a particular feature of your software product. That said, you don’t have to limit this KPI to new features since even older features in your product may be underperforming in the time-to-adopt department. What is feature adoption? Customer satisfaction score (CSAT).

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Don’t Use Generative AI to Replace Discovery with Real Humans

Product Talk

Tweet This So I want to take some time to review why we do discovery. Along the way, we might create interview snapshots, experience maps, opportunity solution trees, story maps, KPI trees, or other visual artifacts. As we previously reviewed, interviewing helps us build empathy for the people who might use our products or services.