The Product Guy

MAY 7, 2020

Relative to other standard roles defined in an organization such as Ops, Marketing, Tech etc., Often, this is due to resource constraints rather than a lack of understanding of a PM role. Few examples: Growth PM/Growth Hacker – This role focuses on increasing the top of funnel and ensuring lower drops off during the conversion.

Technical Review 398

Technical Review Product Manager Product Management Onboarding KPIs 398

Product Innovation Educators

DECEMBER 23, 2024

Leveraging AI in Product Development: A Practical Approach Mike shares examples of how AI is transforming product development, starting with his own daily interactions with tools like Claude and ChatGPT. His examples demonstrate the versatility of AI in both personal and professional contexts.

Artificial Inteligence 241

Artificial Inteligence Research Software Feedback Software User Testing 241

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

Technical Review 250

Technical Review Feedback Software Analytic Tools Reporting Tools 250

Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? This surfaced as an increasingly large percentage of our product teams’ time being spent on operations or deep diving into understanding our small set of core technologies.

Technical Review 217

Technical Review Technology Systems Review Engineering 217

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? Architect, Tech Lead, Solver, and Right Hand. I don’t know.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Product Talk

MAY 4, 2022

For example, while Teresa recommends creating a product trio that includes a product manager, engineering lead, and a designer, she acknowledges that some product trios might be made up of slightly different members. It’s not about finding the right tech stack; it’s about finding the tech stack that works for your team.

Research Software 289

Research Software Feedback Software Product Research Data Visualization 289

Product Innovation Educators

JANUARY 20, 2025

Here’s how the two approaches differ: Aspect Traditional MBOs OKRs Compensation Link Directly tied to bonuses Deliberately separated from compensation Goal Structure Combined goals and metrics Separated objectives from measurable results Review Cycle Usually annual More frequent (e.g.,

Systems Review 282

Systems Review Framework Customer Experience Technical Review 282

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Product Innovation Educators

FEBRUARY 17, 2025

Early in her career, Francesca encountered this phrase alongside the common description of product management as sitting at the intersection of business, user experience, and technology. Leadership doesn’t always mean management Many professionals enter product management from technical backgrounds, such as engineering or development.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Roman Pichler

NOVEMBER 2, 2021

To discuss how you might help a struggling team, let’s use an example. Additionally, you’ve invited the senior management sponsor to the upcoming sprint review meeting to secure the individual’s continued support. If you believe that the development team needs your help, then talk directly to them, for example, after a Daily Scrum.

Weak Development Team 373

Weak Development Team Development Software Review Technical Review 373

Intercom, Inc.

AUGUST 11, 2020

As she tells it, “When I was fresh out of college, I was working at my first job in the tech industry. Think about the impact that racism has already had in tech. For example, webcams with built-in facial detection sometimes don’t detect people with darker skin , because they were only tested on people with lighter skin.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Userpilot

NOVEMBER 17, 2024

It also draws out the process by requiring time-consuming agreement on needs and strict protocols, like QA reviews. Often due to analysis paralysis , overwhelming amounts of information, or a lack of clear insights that drive product decisions. Think about Apu, the ever-diligent Kwik-E-Mart owner. But why bother fixing it?

Data Visualization 92

Data Visualization Analytic Tools Software Review Feedback Software 92

Product Innovation Educators

AUGUST 14, 2023

He is convinced that product is the single most important success driver for tech companies, which is why he founded Prodify to share what he learned from being an advisor to over 50 tech companies to realize their full potential. Ben has led successful technology products for the last 25 years. He

Technical Review 268

Technical Review User Testing Weak Development Team Vision 268

Roman Pichler

OCTOBER 6, 2020

For example, generate revenue or meet a profit margin, reduce cost, or develop the brand? What architecture patterns and technologies may be used? This includes discovering the right UX design and functionality and making the right technical decisions. Who are the users and who are the customers? What are its business goals?

Product Research 293

Product Research Technical Review Feedback Software Research Software 293

Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. Then iron out any adjustments as a result of these reviews. Let’s dive into detailed guidance for each step.

Strategy 121

Strategy Technical Review Product Strategy Product Research 121

Roman Pichler

APRIL 7, 2025

1] Below are four examples of how this can be achieved. For example, you can use an AI tool to analyse support tickets to discover and address common issues. If you dont have sufficient data available or if the data quality is not right, if, for example, it contains cognitive biases , you are unlikely to benefit from using AI tools.

Product Strategy 193

Product Strategy User Testing Data Visualization Strategy 193

Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. Take our Resolution Bot for example, which can help speed up self-service by offering relevant answers based on what customers are typing – before they even hit the enter key. However, with the right tech stack, your team can handle even complex payment problems with ease.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Roman Pichler

FEBRUARY 11, 2020

Let’s look at two examples of successful software platforms, syngo and Amazon Web Services (AWS). Take a portfolio like Microsoft Office, for example. As these examples show, it is worthwhile to carefully consider if a platform can benefit your business, thoughtfully building it, and carefully managing it.

Feedback Software 287

Feedback Software Software Review Technical Review Customer Experience 287

Roman Pichler

NOVEMBER 3, 2020

For example, a product manager might determine the product strategy and one or more development teams might be tasked with executing it. In the latter case, a new strategy might be required to extend the product’s life cycle , for example, by addressing a new market or market segment. Take YouTube as a well-known example.

Product Strategy 426

Product Strategy Strategy Product Research Technical Review 426

Userpilot

MAY 27, 2025

This article provides an in-depth and honest review of the platform. Based on verified Gartner reviews , the majority of its customers use WalkMe to support internal business apps, large-scale field operations, and app rollouts across thousands of employees or users. ” WalkMe review collected by Gartner. Lets dive in!

Software Review 69

Software Review Onboarding KPIs Data Visualization Analytic Tools 69

Product Talk

APRIL 9, 2025

To adequately cover this topic, we are going to get into the nitty-gritty of the technical underpinnings of APIs. If you need help getting up to speed on these technical details, be sure to read last weeks article. Sometimes its due to documentation simply not being a priority. Watch as the customer reviews the documentation.

Product Research 136

Product Research Software Review User Testing Technical Review 136

Product Management University

APRIL 25, 2023

Here we are in the early part of 2023 and so many of my talented friends, former colleagues and customers have fallen victim to the mass layoffs in high tech. For example, if you’re looking for a product marketing role, your H1 headline might be something like “ Making Technical Products Easier to Market, Sell & Buy.”

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

Product Talk

MAY 14, 2025

And just because APIs are slightly more technical products, that doesnt mean that you cant apply discovery to them. Chi started sitting in on quarterly business reviews with top vendors. To make this happen, Chi needed to connect with her vendors product and technology folks. They still exist, even when your product is an API.

Product Research 133

Product Research User Testing Technical Review Systems Review 133

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question. Rightpoint.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

UX Planet

DECEMBER 6, 2024

Satisfaction leads to positive reviews, recommendations, and increased user retention. Examples include Moodle and Blackboard. Examples include Magoosh and TestPrep. Develop theapp Build the educational app using the latest technologies and frameworks. For example, think about it as a persons new habit.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Roman Pichler

FEBRUARY 14, 2023

These are typically brand-new and young products as well as products that are experiencing a bigger change, for example, to extend their life cycle by addressing a new market segment or by replacing some of the technologies. For example, can it be effectively marketed, sold, and serviced? Can the product be successfully offered?

Product Research 382

Product Research Feedback Software Research Software User Testing 382

Lenny Rachitsky

MAY 20, 2025

They review the manager’s performance. Through conversation, talent reviews, and direct experience leading large organizations, I’ve developed a few key principles to help new skip leads better understand and perform their role. In fast-growing tech companies, this happens often. They coach them—or fail to.

Weak Development Team 116

Weak Development Team Data Visualization Technical Review Reporting Tools 116

The Product Guy

MARCH 26, 2019

They saw the title would be design review or feature review, but what did that really mean? But did it make my life easier if I had to spend extra time outside of meetings explaining things or hold additional meetings because we weren’t able to cover everything in my agenda due to getting stuck on an item? You get a car!

Product Manager 360

Product Manager Product Management Technical Review Management 360

Roman Pichler

JANUARY 7, 2020

I regard a release as a version of a product , for example, Mac OS X Catalina and Windows 10. Sample goals include acquiring new users, increasing conversion, reducing cost, and removing technical debt to future proof the product. In the example shown above, the second sprint has a flat burndown.

Technical Review 261

Technical Review Customer Experience Systems Review Feedback Software 261

Lenny Rachitsky

JANUARY 7, 2025

You’ll find a collection of battle-tested prompts, real-world examples, and a step-by-step guide you can put into practice immediately. He also wrote my 9th most popular post of all time ( Become a more technical product manager ). I’m confident you will too. ” “Add collision for the shot when it hits a tank.”

Feedback Software 142

Feedback Software Data Visualization ChatGPT Software Review 142

Product Innovation Educators

SEPTEMBER 9, 2024

Demand-Side Innovation: Finding the Right Mix One of the basic concepts in product innovation is understanding the difference between supply-side and demand-side innovation. Let’s break down these approaches and look at their pros and cons. However, a balanced approach that includes elements of both can be ideal for many companies.

Research Software 304

Research Software User Testing Customer Experience Analytic Tools 304

Product Innovation Educators

AUGUST 26, 2024

Organizations are trying to figure out how to use these technologies effectively while keeping employees productive and motivated. Uncertainty and Ambiguity in Adoption Integrating generative AI into existing work processes isn’t always straightforward.

Data Visualization 290

Data Visualization Research Software Generative AI Artificial Inteligence 290

Product Innovation Educators

AUGUST 5, 2024

The Paradox: Technological Progress vs. Social Development Before considering solutions, it’s worth examining a paradox: Why have we made such remarkable progress in technology while seemingly stagnating in our ability to work together effectively? Consider the rapid advancement of technology in recent decades.

Product Manager 297

Product Manager Product Management Technical Review Leadership 297

Folding Burritos

FEBRUARY 13, 2018

Another reason is that people from outside of Tech don’t really like / know / want / remember to go to JIRA and Confluence. But they still take some manual effort and there are also a bunch of tiny little caveats due to how JIRA works and how your own instance may be set up. Goals/KPIs will have to wait for a future post.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Enhanced customer satisfaction (58%).

Reporting Tools 223

Reporting Tools Technical Review Data Visualization Research Software 223

Intercom, Inc.

NOVEMBER 4, 2020

The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. The Conversational Support Funnel can help you stay on top of your support, without increasing your overhead.

Customer Experience 228

Customer Experience Technical Review Data Visualization Outbound 228

Roman Pichler

MAY 13, 2024

New technologies alone introduce change and uncertainty—think of the Internet of Things, Blockchain, machine learning, and generative AI, for example. Additionally, schedule regular collaborative strategy reviews —at least once per quarter—and invite the key stakeholders and development team members to them.

Customer Experience 305

Customer Experience Product Research Technical Review Data Visualization 305