Intercom, Inc.

APRIL 7, 2021

Together, we surveyed hundreds of CX professionals, team leads, managers, and executives to get a deeper understanding of how they measure and improve support quality. In our survey, we found that: Self-service support has become the second most popular support channel. How will you select which conversations to review? Who reviews?

Onboarding KPIs

The Product Coalition

NOVEMBER 24, 2020

TL; DR: The Scrum Master Theses The following 70 Scrum Master theses describe the role of a holistic product creation perspective. The theses cover the accountabilities of the Scrum Master from product discovery to product delivery in a hands-on practical manner. Do you want to get this article in your inbox?

Data Visualization

The Product Coalition

SEPTEMBER 9, 2022

Over the past decade, the product manager is one role that has become more prominent and defined. The increased demand for product managers revolves around digital transformation and companies adopting a product growth-based thought process. How do you know if a feature is the right feature to build?

Feedback Software

Mind the Product

SEPTEMBER 18, 2018

In our product management community, we rightly place a great deal of attention on the people who are going to use our products. We test our ideas again and again. Products are built for people by people. We obsess over their feedback. Organizational Awareness: The Leader’s Sixth Sense. Teams of people.

Feedback Software

Amplitude

JANUARY 8, 2021

Do you have a test environment?”. You can’t mess anything up, and later we can set this up to pass data to QA, Staging, and Product environments dynamically. We also have this Chrome Extension that helps you test things without opening Amplitude. Three hours, thirty tested events later, they are good to go. .

Data Visualization

The Product Coalition

MARCH 15, 2020

Making a choice does not always have to be hard How Product Managers and Leaders Can Reduce Complexity The principles of j?d? Frederick Taylor is by no means the best source of wisdom for modern product or innovation managers. Product discovery is where you figure out the tactics, before heading for delivery.

Data Visualization

Amplitude

MARCH 21, 2019

In my 10 years working on analytics teams and now on a product team, I’ve been able to understand and illuminate the differences between these phrases in order to use data to strategically guide the product. How will adding new features/types of users impact the product? Hopefully, I can help shed a little light.

Data Visualization

ProductPlan

SEPTEMBER 17, 2019

Product management used to be a “fuzzy” discipline within an organization, without a ton of metrics and scrutiny directly applied to it. Products operations is to product management as marketing operations is to marketing. Product ops are better suited to handle those issues and give time back to product managers.

Data Visualization

Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. Build for customer needs versus making product fit customer. Alignment is key—KPI alignment, executive alignment, and cross-functional alignment are critical for success. Customer Comes First.

Data Visualization

The Product Coalition

MARCH 21, 2019

Photo by Javier Allegue Barros on Unsplash “PM”ing your KPIs In Beyond Vanity Metrics , I issued a call to action to pick a KPI that is unmeasurable. I want you to do it because I think we (the collective high-tech community) should be putting out “better” products. But who am I to judge what is “better” for your product?

Definition

Radical Product

MAY 5, 2020

Employees at Google and Amazon have staged walkouts to protest how their employers’ products and practices are failing society. In his essay, It’s Time to Build , Marc Andreessen proposes that building products “is how we reboot the American dream”. So why does this dichotomy of doing good vs. doing well exist if we don’t choose it?

KPI

Gainsight

MAY 1, 2023

Our Grow and Tell webinar series hosted by Tim Van Lew is the latest resource for the tried-and-tested approaches CS leaders have proven in their programs. The CS team can then either align to those same metrics, or establish correlated KPIs of their own which can guide short and long-term efforts for CS.

Onboarding KPIs

Product Talk

DECEMBER 6, 2023

Opportunity solution trees help product teams chart the best path to their desired outcome. They keep the team aligned as they manage the messy cycles of continuous discovery. How do you test to make sure your opportunity is not a solution in disguise? How does an opportunity solution tree connect to a product roadmap?

Data Visualization

Folding Burritos

JANUARY 25, 2018

There’s high-level communication and discussion, and there’s low-level interaction with stakeholders about the day-to-day of the product’s development and operation. It seems that we’re endlessly providing (or seeking) answers about anything related to the product. How’s that KPI doing?”. To whom should we say it?

Data Visualization

Modus Create

MAY 20, 2020

This is the second part of an article series about how the technology and product communities can help the world to pivot and work as a cross-functional team by sharing their experiences dealing with uncertainty, difficult decisions, emotions, and data. So, the real product is a drill that is drilling a hole. Build better products ?

Framework