Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. This is what we did. 2012 – the Inception.

User Testing 120

User Testing Weak Development Team Onboarding KPIs Customer Experience 120

The Product Coalition

NOVEMBER 30, 2022

But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. Jobs To Be Done has given us a better way to approach customer development. Teams who implement JTBD often come back with “ Problems To Be Solved.” Why does this happen? It seems so simple!

User Testing 136

User Testing Product Research Research Software Customer Experience 136

Tyner Blain

MAY 24, 2017

Taking agile, a process otherwise optimized for small, cross-functional, collaborative teams and making it work at scale is fascinating. Think of a couple dozen teams (a couple hundred people) working to deliver across a couple hundred systems, for a multi-billion dollar organization. Getting Faster at Building the Wrong Thing.

Agile 150

Agile Feedback Software Weak Development Team User Testing 150

Product Innovation Educators

OCTOBER 26, 2020

His name is Steve Glaveski and we discuss his system for getting more accomplished in less time. The 4-Hour Work Week focuses on making the leap from employee to entrepreneur, but my system is for individuals working either for themselves or as part of a team, and for leaders of organizations looking to build Time Rich cultures.

Customer Experience 85

Customer Experience Weak Development Team User Testing Product Research 85

The Product Coalition

JULY 24, 2020

Identifying and answering the most important questions Launching a socially responsible investing product was something the Nutmeg team wanted to do for a long time. It took a few years until the team felt the market for this product was mature enough. We were faced with a lot (!) and trust me on this?—?it’s guess what?

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Amplitude

NOVEMBER 12, 2018

Whether they are the principles of behavior science, experiment design, or team function, I believe what’s going on can be observed, understood, tested, and taught. ”I And the best way I know to do that is to use the scientific method to test and learn. In the explore phase, teams are usually looking to get wider samples.

Product Research 97

Product Research User Testing Research Software Customer Experience 97

Modus Create

JULY 1, 2020

I had been on a sort of health kick for a few years: I quit smoking, I started walking to get low impact exercise, and so on. I had been taking 2 Aleve each day (1 morning, 1 evening) because I had been developing arthritis in my hands. Blood tests. The 5th time, they had me do a blood test. So they had me take another.

Reporting Tools 98

Reporting Tools Systems Review Software Review Technical Review 98

The Product Coalition

MARCH 15, 2020

If you are “doing prioritization”, that simply means you have too much you are trying to tackle, you are wasting time trimming down those ideas, and you are probably doing this in a series of internal discussions, i.e., you are not leveraging user testing to make evidence-based decisions to drive toward more innovative solutions.

Data Visualization 78

Data Visualization Analytic Tools Product Research Customer Experience 78

Intercom, Inc.

OCTOBER 10, 2019

We will work with you over months iteratively to develop that idea. Let’s go find a bunch of speakers that we like, people whose names we might recognize.” I’ve had personally some bad experiences, where I didn’t really get much support. We will work with you over months iteratively to develop the idea.

UX 168

UX Research Software Reporting Tools Analytic Tools 168

The Product Coalition

MARCH 11, 2020

TL; DR: Development Team Anti-Patterns After covering the Scrum Master and the Product Owner, this article addresses Development Team anti-patterns, covering all Scrum Events as well as the Product Backlog artifact. Only members of the Development Team create the Increment. Source : Scrum Guide 2017.

Weak Development Team 78

Weak Development Team Development Technical Advisors Software Review 78

The Product Coalition

MARCH 11, 2019

This acronym popped up a while back in Organization Development circles and when I heard it the first time I thought… uh yeah, that’s all high-tech. Extreme ownership (highly applicable) Summary Leaders are ultimately responsible for the failure or success of the team, and need to take full responsibility. Usability is bad.

Weak Development Team 60

Weak Development Team Technical Review Leadership Books 60

nulab

OCTOBER 14, 2020

Once you’ve gathered as many ideas as you can, the team works together to narrow it down until you have just the best remaining. Ideation will help you with the following things: Overcome analysis paralysis and help you and the team enter a creative mindset faster. Help the team both work and think together. Brainstorming.

Weak Development Team 100

Weak Development Team Analytic Tools Data Visualization Feedback Software 100

Mironov Consulting

MAY 24, 2022

Everywhere I go, I see massive amounts of product waste : development work delivered on time/on budget that doesn’t drive sales or customer satisfaction or business improvement.  Yet  We shout past each other using secret keywords (“agile”) and assuming bad intent.  Project teams that ship v1.0

Product Research 143

Product Research Reporting Tools Technical Review Onboarding KPIs 143

Business of Software Conference

JANUARY 28, 2019

He’ll be talking about how to scale and onboard sales teams effectively. We got the team together and went to work on it. This is the team in Sao Paolo, we did it in London, Paris, all over the place. Paul is returning to speak at Business of Software Conference Europe 2019 in Cambridge, UK in April.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Mironov Consulting

SEPTEMBER 14, 2020

Over the last three decades, across 10 full-time jobs and 150 consulting clients, I’ve headed up product teams 18 times (mostly as interim VP ) and helped another dozen companies choose their Head of Product. They don’t value experience running product management teams , instead overweighting narrow technical or market segment familiarity.

Reporting Tools 145

Reporting Tools Analytic Tools Onboarding KPIs Data Visualization 145

The Product Coalition

FEBRUARY 15, 2021

Fallacy #1: ‘Agile’ Equals More Bang for the Buck If you ask founders and managers of startups why they want to become an agile organization, they typically name reasons such as: Becoming more efficient in software delivery, Delivering faster, Improving the predictability of software deliveries. The exercise works for everyone?—?sales,

Agile 178

Agile Startups Technical Review Software Review 178

Userzoom

JULY 3, 2019

We heard earlier, didn’t we about this nirvana in one company where the legal team is integrated in with the UX people. Legal teams are our entrenched enemies that say that we have to have cookie notifications, and checkboxes, and all that kinda crap we don’t like. I mean what madness is this? But let me explain.

Customer Experience 105

Customer Experience User Experience User Testing Customer Feedback 105

Intercom, Inc.

MAY 12, 2020

And perhaps more importantly, how can you develop it? There’s only really one way to develop product judgment and that’s through direct interaction with your customers. Make sure you’re exercising the right instinct for the right circumstances. It has other names, product judgment has other names too.

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

UX Studio

JANUARY 17, 2024

Last but not least, this year I gave myself a gift for my birthday it’s called a book about yourself and it’s a very deep self-reflection exercise. So it started with like [00:12:00] specialism in like very, very well developed craft. It will be not connected to the hypothesis and what you want to test. Kate: Yeah.

User Testing 74

User Testing Research Software Customer Experience Product Research 74

Userpilot

SEPTEMBER 23, 2021

Moment” : when an accountant is shown a demo of the app by the project manager and thinks “nice, this will ensure the team stays on budget.” Since you know what each customer wants from you, your approach in onboarding is to nudge your users down that tried-and-tested activation path as efficiently as possible.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

Mixpanel

AUGUST 11, 2020

After thousands of conversations with product teams evaluating Mixpanel, we sifted through the data to identify the questions that we see come up again and again. Here’s a summary of exactly what teams and objectives are best served by each: Marketing analytics (e.g. Product analytics (e.g. Source: Semetis.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Research Software 98

Business of Software Conference

AUGUST 30, 2019

Claire Suellentrop: So no shame in saying when I made that Twitter handle Twitter wouldn’t fit my first name and last name all into one handle. So I have talked about jobs to be done and how you can use it specifically for marketing as opposed to just for product development at a couple of conferences. Thanks Bob.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

Business of Software Conference

JUNE 20, 2019

Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. We didn’t really know what to call this talk so we gave it this name. I even left a bunch of slack channels for different projects, different teams. And I told the team keep calm and carry on and you know we can do it.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Product Club

MAY 18, 2016

Write down the names of each technology. In larger companies, the number of components you touch is often synonymous with the number of teams/groups you need to interact with, and the more alignment you’ll need to gain to execute a project. They’re usually easy to find, and often live on your website’s developer docs.

Research Software 75

Research Software Feedback Software Reporting Tools Data Visualization 75

ProductCraft

AUGUST 14, 2018

My name is Nir Eyal, and most recently, I wrote the book, Hooked: How to Build Habit-Forming Products and I study how different products change our behavior. The nice thing is that there’s a very easy test to know the difference and that test is called the regret test. Coercion: Bad. Regret test.

Research Software 66

Research Software Product Research User Testing Customer Experience 66

Modus Create

JUNE 29, 2020

By creating CoEs we are taking the best of our values and making a structured program that help our teams to: Consolidate the knowledge and best practices they already have. Modus CoE’s don’t promote a specific technology – they help our teams grow their leadership competencies, collaboration abilities, and communication skills.

Research Software 89

Research Software Weak Development Team Technical Review Customer Experience 89

The Product Coalition

APRIL 4, 2018

Experimentation and A/B Testing By Byron Jones ?—?Director Director of Product Management at Optimizely (35:55) A good idea always sound like a bad idea at first." This allows for teams to develop according to whether a problem is solved, rather than developing towards the realization of any single person’s idea of a solution.

User Testing 74

User Testing Customer Experience Research Software Product Research 74

Business of Software Conference

OCTOBER 1, 2019

So there’s almost always two questions that I hear from the executive team or the leadership team when faced with reviewing a roadmap or anything else that comes out of product management usually they are phrased in these two ways. Most important in the enterprise space is our sales team. No coincidence.

Roadmap 40

Roadmap Consulting User Testing Weak Development Team 40

Andrew Chen

AUGUST 10, 2023

What starts as a slow boil – where the team has a well-planned roadmap, and a big vision – becomes a sudden crisis. The team needs a new plan. – gotta love those 2010 app names). Is there a way for me to test that positioning in user testing or otherwise? Or do I need better user acquisition?

User Testing 80

User Testing Analytic Tools Customer Experience Weak Development Team 80

Business of Software Conference

JANUARY 23, 2020

My name is Rahul. It’s an altogether different kind of product development. I highly recommend that you do this exercise, list out your own skills and then for each. Status relatively easy to do in team based products. There are tests, allies, and enemies. MIA is just as good. They tell their friends.

User Testing 97

User Testing Customer Experience Feedback Software Research Software 97

Business of Software Conference

JULY 20, 2020

Do you empower small, agile teams? Now the other interesting thing about Eddie Lampert story is there were other players in the areas served by a company like Sears namely Home Depot, Lowe’s Sears was a big provider to home hobbyists. And I’m not saying that’s good or bad. Upcoming Events.

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

Business of Software Conference

OCTOBER 23, 2019

In this talk Product guru Bruce McCarthy arms you with his battle-tested approach to prioritizing your most critical initiatives that will increase your organization’s focus by increasing confidence in your prioritization decisions. My name is Bruce McCarthy. I’ve been a product guy for a long time, for most of my career.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61

Product Talk

FEBRUARY 10, 2021

Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. And that’s not a bad thing. And that’s not a bad thing. Let’s go ahead and dive in.

Product Research 290

Product Research Data Visualization Research Software Analytic Tools 290

Intercom, Inc.

JULY 5, 2018

The problem, Doug says, is salespeople tend to focus too much on their company and the names on their client roster, rather than connecting with their audience. Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. The easiest way to do that? Tell a compelling story. It didn’t exist 15 years ago.

Technical Review 171

Technical Review Development Team Review Customer Experience User Testing 171

Intercom, Inc.

JULY 5, 2018

The problem, Doug says, is salespeople tend to focus too much on their company and the names on their client roster, rather than connecting with their audience. Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. The easiest way to do that? Tell a compelling story. It didn’t exist 15 years ago.

Technical Review 163

Technical Review Development Team Review Customer Experience User Testing 163

Agile Velocity

OCTOBER 9, 2019

My name is Erik Cottrell, and I’m with Agile Velocity. My name is Nicole Tanzillo. We are based here in Austin, and we are focused on democratizing access to the best of the best in terms of leadership development through a technology platform. My name is Amy Green-Hinojosa I work at Texas Mutual Insurance Company.

Agile 40

Agile Presentation Reporting Tools Leadership 40

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Streamlining customer feedback for your prototype testing.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119