The Product Coalition

JANUARY 27, 2024

The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. In both cases, product management should monitor feedback and feature requests from potential prospects and customers (and talk to the users). Yet, it remains a domain rich in depth and diverse verticals. For example.

Feedback Software 128

Feedback Software Analytic Tools Onboarding KPIs B2B 128

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Incremental innovation gives you time to listen to user feedback. Disruptive innovation is what many SaaS startups aspire to.

Feedback Software 89

Feedback Software Analytic Tools Research Software Product Research 89

Userpilot

FEBRUARY 16, 2022

Having an informed understanding of how to improve customer satisfaction in SaaS can help you stand out in the fast-growing software industry, but also build an unfair advantage among competitors. By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data.

Customer Satisfaction 88

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 88

Userpilot

JUNE 7, 2023

Automate feedback collection to analyze your user’s sentiments, get insights, and find ways to improve your conversion rates even further. Since you’ll need software to optimize your funnel, why not get a Userpilot demo to improve your conversion rates without coding? What is a conversion funnel? Dave McClure’s funnel.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 76

Userpilot

JULY 20, 2021

The best SaaS teams in the world are using one simple and proven process as a guiding light : customer research. For several years I worked in head Marketing and Digital positions. I also worked with numerous tech startups and even built and run companies myself. positioning. sources of feedback. reported ICP.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? Enterprise companies with multiple or complex products tend to have larger product teams made up of specialists, while startups often have to cope with smaller structures where members perform numerous roles. What are the key positions in product teams?

Analytic Tools 77

Analytic Tools Feedback Software Research Software Product Research 77

Intercom, Inc.

JANUARY 20, 2022

Not too long ago, when Intercom turned 10 , we dedicated an entire episode to speed , or why startups should always strive to keep momentum as they scale. And sure enough, the feedback was that things were starting to slow down. When people detect a bottleneck in the system, the operational cadence of the company starts slowing down.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Mixpanel

FEBRUARY 23, 2021

It’s been a long-held notion in startup circles that lack of product-market fit will doom even the scrappiest of teams to fail. And beyond the anecdotal, an often-cited 2019 study CB Insights found that “no market need” was the leading reason most startups don’t succeed. ” Credit: The Lean Startup Playbook. In short, yes.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Userpilot

NOVEMBER 27, 2023

A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies. Customer retention rates generally run high for SaaS companies, with established ones enjoying a retention rate of around 90% on average. There is no universally ‘average’ churn rate.

Product Research 74

Product Research Data Visualization Feedback Software Analytic Tools 74

Mixpanel

JULY 9, 2021

Product analytics isn’t just a “nice to have” tool to add to your stack of tech solutions that may or not help you grow. In my experience, which is primarily with startups, it can change your whole approach to product development and engineering. And my hope is that it will help you, too.

Analytic Tools 59

Analytic Tools Data Visualization Feedback Software Startups 59

Userpilot

MAY 10, 2022

Collecting and analyzing customers’ feedback is the best way to understand how they feel about your product offering and if their demand level is enough to sustain your business long-term. Launching a PMF survey in-app guarantees high response rates and accurate responses since you are approaching users in a more contextual way.

User Testing 83

User Testing Product Research Feedback Software Product Marketing 83

ProductPlan

SEPTEMBER 13, 2022

Industry veterans and startups quickly try to stand out in an already clustered SaaS market. Effective product teams position their solutions as market leaders. Make it easier in a clustered SaaS market. Combined with testimonials and case studies, this is a powerful tool in your differentiation arsenal.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. We were laser-focused on helping everyone buy Intercom and nailing the fundamentals of SaaS sales.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Intercom, Inc.

DECEMBER 10, 2019

To fully understand what such a change in thinking requires, we’ve realized that it’s important to understand what we call the “product impact framework” – the steps of cause and effect that culminate in positive outcomes for the business. We’ve anchored a major part of our R&D culture around the speed of shipping.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Userpilot

NOVEMBER 8, 2022

This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model. Properly position your product and choose the right messaging to convey its value to your audience. Choose specific and relevant marketing platforms to help you reach your target market. Who are they?

Feedback Software 79

Feedback Software User Testing Product Research Strategy 79

Intercom, Inc.

AUGUST 25, 2022

Fake news isn’t a recent phenomenon, but social media platforms have provided the perfect echo chamber for them to fester and spread at an unprecedented magnitude and with very real-life consequences. It’s going to take a whole new solution to tackle the problem, and Mark Little is one of the people leading the charge.

Reporting Tools 208

Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

MARCH 7, 2022

Provide FAQs and a knowledge base to help customers find solutions to their problems. Proper customer onboarding can, in some ways, contribute to the product positioning and value propositions that sales and marketing teams advocate. A simple way to get customer feedback is a public roadmap with the ability to vote.

Onboarding KPIs 84

Onboarding KPIs Customer Experience Customer Feedback User Testing 84

Intercom, Inc.

OCTOBER 29, 2020

Frequent touch points and positive interactions will create strong relationships and build customer loyalty. I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. Make it easy for customers to talk to you, and vice versa.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Product Talk

SEPTEMBER 6, 2023

Let’s have feedback loops. We are wrapping our heads around it, we see the first positive impacts of it. Then how do we do the work to discover what are the right solutions that actually address those needs in a way that drives that outcome? Can we get access to the right tools? Lots of that.

Product Research 235

Product Research User Testing ChatGPT Research Software 235

The Product Coalition

NOVEMBER 7, 2019

The history of Slack, the most widely used workplace messaging app, is often referred to as a classic startup success story. The company decided to pivot, and focus on developing what they initially thought of as a more convenient tool for internal business communication. Instead, it was an MMORPG called Glitch.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. The categories of product management tools are: Prototyping and UX (Userpilot, InVision, iRise).

Data Visualization 53

Data Visualization Feedback Software Research Software Analytic Tools 53

Userpilot

FEBRUARY 29, 2024

A progress bar serves as a visual cue, signifying that your request is in the system, and the application is diligently working to fulfill the action you’ve asked for. Gradual increments in progress trigger a positive feedback loop, motivating users to complete subsequent steps.

Customer Experience 86

Customer Experience Customer Feedback User Testing Systems Review 86

Usersnap

MAY 19, 2022

If you don’t have the answer from the customer feedback , then the next best move is to use a product-market fit template. Coming from a more QA perspective, we recognized the opportunity to provide value to product managers and other personas who may or may not use our stellar bug tracking technology. Let’s get started! ??

User Testing 52

User Testing Product Research Customer Feedback Customer Experience 52

Intercom, Inc.

OCTOBER 8, 2020

Kristen says: “This really does tend to be something where people have had a pain and they have found a solution to that pain, which is what your software or tool does, and that you are just helping them understand the right way to implement it in their organization. I think people want to buy like that.”.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Userpilot

MARCH 8, 2022

With its build fast and fail fast approach, it helped many adapt to constant feedback loops and quick iterations. Copy, positioning, and education is an important part of your MLP. A good way of focusing on desired outcomes is to use Teresa Torres’ Opportunity Solution Tree, from the continuous discovery framework.

Product Research 136

Product Research User Testing Customer Experience Feedback Software 136

Sachin Rekhi

JUNE 25, 2017

Below is a collection of my favorite vision statements from a variety of successful technology companies over the years. Spool Babe Ruth and Feature Lists - Ken Norton Using The Kano Model To Prioritize Product Development - Martin Eriksson Position, Position, Position!

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. But with machine learning the solution itself is so exciting and novel that it’s tempting to forget to ask yourself why you need it in the first place.

Artificial Inteligence 179

Artificial Inteligence Data Visualization Product Research Reporting Tools 179

Intercom, Inc.

FEBRUARY 11, 2021

In the race for market share, startups try to close the gaps on the incumbent companies, while these try to build new, differentiator features. Des: My first question for Paul is: whenever startups talk about innovation, it’s almost the expected thing they’re doing. Do you think most startups have that grasp?

Feedback Software 129

Feedback Software Reporting Tools User Testing Customer Communications 129

The Product Coalition

APRIL 30, 2018

Thought Experiments Thought experiments are focused on the outcomes of concepts, ideas, or potential solutions prior to coming to a decision on it. Disruptive Technology Disruptive technology has become a huge buzzword, so most people have a general idea of what it is. This is what leads to innovation.

Product Research 68

Product Research User Testing Feedback Software Customer Experience 68

Andrew Chen

MAY 28, 2019

I’m looking for startups that can change the game there. As new tech platforms hit scale, we on the consumer team have been closely watching the future of media and the technology driving it — in all forms. The bigger idea is actually “audio”, not specifically podcasting. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

NOVEMBER 1, 2018

Growing startups and evaluating startups share common skills. Earlier this year, I joined Andreessen Horowitz as a General Partner, where I focus on a broad spectrum of consumer startups: marketplaces, entertainment/media, and social platforms. Dozens of angel investments and advisory roles in SaaS, marketplaces, etc.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

DISQO

JULY 23, 2017

Every year, dozens of eager startups emerge to ‘reinvent’ the insurance marketplace, believing that a direct-to-consumer model will eventually displace brokers. According to industry sources, direct technologies have had difficulty penetrating insurance markets , particularly commercial markets. And for good reason.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

DISQO

JULY 23, 2017

Every year, dozens of eager startups emerge to ‘reinvent’ the insurance marketplace, believing that a direct-to-consumer model will eventually displace brokers. According to industry sources, direct technologies have had difficulty penetrating insurance markets , particularly commercial markets. And for good reason.

Reporting Tools 40

Reporting Tools Feedback Software Product Research User Testing 40

Intercom, Inc.

FEBRUARY 14, 2018

People in our team have come from a wide range of other companies, from the big companies like Google and Facebook to other growing startups, and lots in between. You’ll get direct feedback on your work from our customers. This lack of feedback makes it much harder to get better at your job. What came back was fascinating.

Product Research 188

Product Research User Testing Research Software Feedback Software 188

The Product Guy

MARCH 26, 2020

While startups need to move fast, getting everyone on board with the decisions that are being made is crucial to actually execute fast. The goals of the meeting were to: Align the team around a single idea or a solution Make team members feel ownership and responsibility Brainstorm unique and creative ideas. Move fast, but go together.

CTO Coach 162

CTO Coach Product Research CTO User Testing 162

Intercom, Inc.

MARCH 1, 2018

Initially during school, I started working at a Y Combinator startup that made outreach tools for nonprofits. That was really fun and super fascinating, but some point, as many startups do, it went through some tough times and we all had to find new gigs. Adam: They’re basically turning weaknesses into strengths.

Customer Experience 209

Customer Experience User Testing Customer Feedback Feedback Software 209