UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

Reporting Tools 106

Reporting Tools Feedback Software Government Systems Review 106

UserVoice

APRIL 4, 2017

Many PMs rely on Excel and Google Sheets due to their wide availability and ease of use. When it comes to studying user-experience and their interactions with your product, UserTesting comes highly recommended due to its robust set of usability-testing functions. Data Analysis Tools for Product Management. Want to learn more?

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Usersnap

JULY 26, 2020

Most developers have no clue about how testing is actually done, and how valuable the understanding of software testing basics can be for developers who really want to excel in their careers. I owe a large amount of the success I have had in my career as a software developer to my background in testing. Click To Tweet. Click To Tweet.

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

Johanna Rothman

MARCH 4, 2020

But, someone checks in code that breaks something “over there.” The team has long feedback loops. Yes, and, that delivery arises from fast feedback cycles—fast learning. Software product development is about learning , first. These teams cooperate mostly through code review.

Software Review 114

Software Review Product Research Feedback Loop Feedback Software 114

Johanna Rothman

OCTOBER 20, 2020

The original signatories of the Manifesto for Agile Software Development wanted to solve these specific problems: How can we: Bring more adaptability to software development? Especially since teams now had these levers, from the iterative and incremental approaches: Prototype something for fast feedback. Or, you can pair or mob.

User Testing 85

User Testing Software Review Agile Product Research 85

Mind the Product

OCTOBER 29, 2018

I met with each department’s key leaders, and together we outlined a feedback funnel where their team could submit requests. The key leaders installed a validation process to review and approve the items sent to our Product team. The value of the feedback funnel was significant: Duplicate feedback items were eliminated.

Feedback Software 144

Feedback Software User Testing Customer Feedback Product Research 144

The Product Coalition

APRIL 24, 2023

It can hold feedback from various sources such as customer support tickets, feature requests, surveys, reviews, and social media. By aggregating all of this feedback in one place, product teams can gain a holistic view of customer needs and pain points. It’s the database where all the customer feedback data gets centralized to.

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

Alchemer Mobile

AUGUST 9, 2023

With the addition of Alchemer Workflow Initiators to Alchemer Workflow, you can listen to events from your third-party enterprise software such as Salesforce, Salesforce Marketing Cloud, Salesforce Service Cloud, Zendesk, and others – to automatically initiate surveys and feedback requests in the context of your customer’s or employee’s experience.

Product Research 130

Product Research Feedback Software Events Feedback Loop 130

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. How you act on feedback will depend on the identified problems. What is a customer feedback system?

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Intercom, Inc.

NOVEMBER 6, 2019

The company had to pay for redundant software. Things can get really messy in a traditional file system. In my previous company, we even had to create and maintain a formalized system for our working directory. Figma, on the other hand, gives you a transparent and almost flat document system. Something had to change.

Feedback Software 43

Feedback Software User Testing Product Research Systems Review 43

Johanna Rothman

OCTOBER 2, 2023

” It depends on how your lifecycle manages feedback loops and learning, how collaborative the team is, and how much WIP the team has. Each Lifecycle Manages Feedback Loops Differently Brooks wrote the original version of The Mythical Man-Month in 1975, based on the 1960s IBM 360 project. That's why there's feedback.

Product Research 119

Product Research Customer Feedback Feedback Loop Feedback Software 119

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. The cost of CRM systems have fallen sharply and there is now a host of entry-level systems you can use to manage your pipeline. Managing the first sales meeting.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. The CAB itself is a collection of representatives from various functions inside and outside of corporate IT, chartered with reviewing proposed changes and assisting the change manager in change assessment, prioritization and scheduling. But, who should be in charge?

Analytic Tools 106

Analytic Tools Feedback Software Software Review Weak Development Team 106

Userpilot

FEBRUARY 23, 2022

Do you have a feedback management system in place? Gathering feedback is one of the most important aspects of managing a product. To truly understand how to build the best version of your product, you must tap into your customers’ feedback , frustrations, and insights. Expand your system beyond just a single tool.

Feedback Software 98

Feedback Software Research Software User Testing Reporting Tools 98

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Respond to detractor feedback with empathy and personalized support. NPS software tools make this scalable with automatic, personalized messages that trigger based on a user’s NPS response.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

DECEMBER 6, 2023

The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. Review and adjust your testing protocols.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

The Product Coalition

JULY 10, 2020

In other words: If two teams are building a part of an application separately, that system will probably have two components, introducing dependencies and additional communication overhead. In a remote working situation, to make matters worse, there is a compound effect due to the increased communication overhead.

Agile 115

Agile Reporting Tools Feedback Software Systems Review 115

Userpilot

MARCH 2, 2022

To grade OKRs, use a scoring system on a scale of 0.0 To implement your OKR strategy, you should follow 5 steps: set vision, choose OKRs, review OKRs progress, create feedback loops, and make reports. On the flip side, it could be adding new valuable features for the software development team. Review OKRs progress.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

UX Planet

FEBRUARY 5, 2025

Rumi revamped their platform with responsive designs that would make any software engineers heart flutter. By showcasing customer reviews and testimonials front and center, Rumi turned skeptical viewers into bona fide consumers. The first step in their strategy was a comprehensive redesign of their website.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Split

APRIL 24, 2024

Managing numerous testing environments poses a significant hurdle in the complex sphere of software development. Test environments are where code becomes a reality. More test cases, more test results, more test data, and more testing teams interjected into the software development lifecycle.

Feedback Software 59

Feedback Software Software Review User Testing Product Research 59

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. You can successfully prevent these problems by starting software development with a Minimum Viable Product (MVP). The first version of Buffer is a good software example of a MVP. evaluate?—?improve”

User Testing 158

User Testing Feedback Software Product Research Research Software 158

Userpilot

AUGUST 22, 2022

Having a customer feedback strategy enables you to continuously collect and analyze user responses and develop an action plan for improving your product and driving engagement. Always segment users when collecting feedback so you ask relevant questions to specific users and collect accurate data. Userpilot review on G2.

Feedback Software 98

Feedback Software User Testing Customer Feedback Customer Experience 98

Userpilot

AUGUST 20, 2022

Customer love improves word of mouth, positive reviews, customer retention , customer loyalty, and customer stickiness. Act on the data you get and close the feedback loop. You can quickly implement a lot of these strategies with customer success software. Positive reviews. Get an Userpilot demo to try it yourself.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

JULY 27, 2021

Listen to your customer's feedback and prioritize your roadmap where it makes sense. Close the feedback loop by asking users who requested a feature to become beta testers and early adopters. Ask promoters to review your product on important platforms like G2 and drive social proof. What should we improve?

Feedback Software 98

Feedback Software Analytic Tools Product Research User Testing 98

Userpilot

MAY 30, 2024

Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). For instance, if customers frequently complain about long wait times for customer service, that’s your clue to invest in better training for support staff or implement more efficient systems. Customer review on G2.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Userpilot

SEPTEMBER 20, 2022

Curate your online reputation by encouraging satisfied customers to leave online reviews. 92% of B2B buyers are more likely to make a purchase based on a trusted review. You can also intentionally create hashtags that give your audience a cohesive system of discussing your brand, event, or campaign. Slack freemium model.

Feedback Software 97

Feedback Software Branding Customer Experience User Testing 97

The Basics of Product Management

APRIL 27, 2020

Toyota’s success popularised the Kanban system of scheduling tasks and it became especially popular in the world of software development. Also, there are many Kanban tools and Kanban software that you can use for managing your scrum teams. This is a great example of why any good Product Manager should be product agnostic.

Feedback Software 85

Feedback Software Software Review Systems Review Product Research 85

Userpilot

DECEMBER 13, 2022

In this article, we’ll cover: What the net promoter score is and how the net promoter system works? To improve the customer experience for detractors: Always respond to negative feedback on 3rd party review platforms to clear the air and also close the loop. How does the Net Promoter Score system work?

Customer Experience 98

Customer Experience User Testing Customer Feedback Feedback Software 98

The Product Coalition

MAY 8, 2018

Handover is a crucial process in the software lifecycle, and it may turn out to be costly and harsh unless you take the appropriate precautionary steps to make it smooth and downtime-free. The following article answer the question how to transfer software development works to another programming team. Then, a solid plan comes in handy?

Feedback Software 60

Feedback Software Research Software Software Review User Testing 60

UX Planet

SEPTEMBER 10, 2024

Photo by Nik on Unsplash A Step-by-Step guide to evaluating and enhancing your Design System for maximum impact. Design systems are essential tools for maintaining consistency, scalability, and efficiency in product development. This is where a design system audit comes into play. However, they’re not a one-time investment.

Feedback Software 59

Feedback Software Research Software Reporting Tools Systems Review 59

Userpilot

AUGUST 12, 2024

They also have a robust system to collect data, make decisions, build solutions, perform tests, and deploy new products on time. This involves iteration cycles, feedback integration, validation, and stakeholder reviews. Track user feedback, performance metrics, and bugs to identify areas for improvement.

Product Research 104

Product Research Feedback Software Research Software User Testing 104

Userpilot

JANUARY 26, 2023

Net Promoter Score system The Net Promoter Score (NPS) is a CX metric to track customer loyalty by asking users how likely they are to recommend your product or service to others on a scale of 0 to 10. Create NPS surveys code-free with Userpilot. Implement loyalty programs to encourage referrals and product engagement.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Customer Experience 98

The Product Coalition

NOVEMBER 26, 2019

Departmental goals and incentives further push developers towards building robust, scalable, elegant software. On the flip side, many development teams are now fully immersed in “Agile world” that is all about delivering small increments of working code according to strict rituals. The bigger context?—?users,

Onboarding KPIs 84

Onboarding KPIs Product Research Agile User Testing 84

Intercom, Inc.

JUNE 14, 2022

CRM software is critical for tasks such as scheduling sales calls, accessing customer data, and analyzing trends across the customer journey – from browsing to buying. CRM software provides 360-degree visibility into what customers and prospects are doing, where their interests lie, and how to approach their individual needs.

Reporting Tools 118

Reporting Tools Feedback Software User Testing Data Visualization 118

Userpilot

JUNE 10, 2025

Userpilot allows you to do this code-free. Use a tool like Userpilot to create slideouts and carousels for code-free in-app messaging: Try Userpilot. You can build and customize progress bars code-free with Userpilot: Create engaging mobile experiences with Userpilot. It’s also important to close the feedback loop.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. Understanding precisely how to improve release management is key for more efficient software development. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Mind the Product

MAY 13, 2019

Finally we structure the “what” – this means we create systems, frameworks and processes, rather than feeding squads a roadmap. Scale our systems to flexibly lend to more users. Then we f ocus the “how”, by breaking the goal down into independent outcomes, and organising autonomous squads around them.

User Testing 194

User Testing Research Software Feedback Software Customer Experience 194