Alchemer Mobile

JUNE 11, 2019

But when you open your app, you can’t find your boarding pass. You tap frantically around until you finally find your ticket buried deep within the app. If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. you need to understand that your customer’s number one priority is convenience.

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Feedback Software Travel Airlines Customer Experience 180

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. Here, we take a deep dive on in-app messaging – defining exactly what it is and how to make it work best for your customers.

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Feedback Software Messaging User Testing Customer Experience 235

Alchemer Mobile

APRIL 28, 2021

One size did not fit all for Utilities apps in 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Utilities category. 2021 Engagement Benchmarks for Utilities Apps. Ratings and Reviews.

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Feedback Software Systems Review User Testing Travel 234

UX Planet

NOVEMBER 13, 2024

Maybe you’ve even tried some popular AI tools, like the good ol’ ChatGPT. But did you know that certain AI tools work best at specific phases of the design process? Having tested a selection of AI design tools, I’ve found that some are better suited for certain stages of the UX design process than others.

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Research Software Feedback Software Data Visualization UX 105

Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. Alongside the continued app economy boon, mobile retention, interactions, ratings, and expressed emotion flourished. Segment by customer emotion.

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Data Visualization Reporting Tools User Testing Customer Feedback 263

UX Planet

JANUARY 10, 2025

We want to buy everything from fragrances to dinner with friends to traveling the world. In an article published by Barclays customers are looking for ways to spend more wisely to offset growing living costs. We can create systems that gently sway judgments and match actions with long-term objectives to combatthis.

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Feedback Software Research Software User Testing Customer Feedback 98

The Product Guy

MAY 30, 2019

Which change in users’ behaviour do we want to drive? Then we think about potential solutions or features. Hypotheses are only useful if we test them (with customers), to validate or discard them. Obstacles are often linked to the pain points that customers currently experience [here in their shopping journey].

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User Testing Product Research Customer Experience Data Visualization 384

Alchemer Mobile

APRIL 22, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Business Services category. Below is a summary of our research specifically on Business Services apps. 2021 Engagement Benchmarks for Business Services Apps.

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Alchemer Mobile

MARCH 16, 2021

2020 reset the mobile app engagement playing field. In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Today, we’re thrilled to release our 2021 Mobile App Engagement Benchmark Report. Turn apps into listening channels.

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Data Visualization Reporting Tools Feedback Software User Testing 246

Userpilot

MAY 17, 2025

Most advice on app retention strategies out there is copy-paste fluff. Youll hear the same generic list: improve onboarding, send push notifications, or show in-app messages. When I started digging into the retention strategies of successful mobile apps, I noticed a pattern. Did the user discover a core feature?

Feedback Software 76

Feedback Software User Testing Strategy Customer Experience 76

Alchemer Mobile

JUNE 16, 2020

If there’s one industry that was impacted the most by COVID-19, it might be the travel industry. From grounded flights to impatient customers to intensive cleaning protocols, everything looks different than it did a few months ago. This will help you understand the value of their feedback and input.

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Travel Feedback Software User Testing Customer Feedback 147

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months).

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User Testing Customer Feedback Data Visualization Customer Experience 246

The Product Guy

NOVEMBER 9, 2017

A research conducted by Alpha UX found that 25% of Product Manager surveyed wished for a clearer product roadmap and strategy. Research article. Themes, Epics, User Stories. To start, break down any incoming feature requests into Themes, Epics, User Stories using the following suggestions. Why do I need a framework?

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Framework Agile User Testing Research Software 345

UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. But what is usability?

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User Testing Product Research Reporting Tools Testing 75

The Product Guy

OCTOBER 9, 2018

This sort of hand-waving has been most prevalent in software companies, where the supposed price of strategy missteps is seen as low. However, this is a naïve analysis that overlooks lost market share due to poor strategic thinking, or the demoralizing effect on engineers having to repeatedly rewrite code because of poor product-market fit.

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Weak Development Team Product Strategy Strategy Development 326

Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. While companies took varied approaches to improving app retention, one theme is clear: Most mobile teams’ focus has shifted to retention over acquisition. App Retention in 2021. 30-day Retention. 90-day Retention.

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Research Software Feedback Software User Testing Data Visualization 216

The Product Guy

AUGUST 13, 2020

When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers. It is a good tool to have and can be used over and over again. . Product management could start with market research and product development and end with operation.

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Product Management Product Manager Research Software Feedback Software 407

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral.

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User Testing Product Research Research Software Data Visualization 59

Alchemer Mobile

APRIL 21, 2020

Do you want to know how your mobile app engagement data compares to others in your industry? This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We’ve gathered and analyzed customer engagement data from the mobile apps in the following categories: Finance.

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Travel Finance Research Software User Testing 147

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

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User Testing Research Software Customer Feedback Feedback Software 110

Roman Pichler

APRIL 13, 2021

Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators.

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Feedback Software Data Visualization Analytic Tools Research Software 280

The Product Guy

JUNE 20, 2019

When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Since then we have grown to over 100 employees, we have more than 800 companies using our software, and we have expanded globally. About Terri Boshoff.

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Product Research Feedback Software User Testing Technical Review 379

Product Talk

FEBRUARY 28, 2024

The idea was that her trio would test out the concepts from Continuous Discovery Habits and then guide the broader product organization at Going to adopt the habits. Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare.

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Product Research Onboarding KPIs Feedback Software User Testing 320

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. But how can you build the right product research tech stack to achieve your product growth goals? Qualtrics. UXPressia.

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Research Software Data Visualization Feedback Software Analytic Tools 104

Product Innovation Educators

SEPTEMBER 30, 2024

PDMA contributes significantly to research and knowledge in the field of product innovation. I recorded this interview at the 2024 Inspire Innovation Conference, which serves as a platform for sharing insights and best practices in product development and innovation management.

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Research Software Feedback Software User Testing Technical Review 286

Intercom, Inc.

APRIL 9, 2020

That means brick-and-mortar shops are learning on the fly to take their businesses digital, and folks at home are pushing their utilities and SaaS products to the brink. It’s the perfect storm that produces a swell of people who need to get in touch with customer support. But others might need more direct answers. Short on time?

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User Testing Customer Experience Customer Feedback Feedback Software 245

Userpilot

DECEMBER 15, 2023

Usability testing is an essential part of the product design process. However, face-to-face testing isn’t always practical, so UX teams turn to remote usability testing as an alternative. TL;DR Remote usability testing is a UX research method that doesn’t require meeting the participants face-to-face.

Research Software 105

Research Software Feedback Software Analytic Tools User Testing 105

Userpilot

MAY 7, 2024

What is an in-app messaging platform and why do you need it? In-app messaging is the hottest new method of customer engagement , with SMS and email engagement campaigns taking a secondary role. Don’t sleep on this cutting-edge innovation of user engagement!

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Analytic Tools Feedback Software Reporting Tools Software Review 104

Lenny Rachitsky

MAY 22, 2025

Listen now: YouTube // Apple // Spotify Brought to you by: WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs Paragon —Ship every SaaS integration your customers want Vanta —Automate compliance. Tight feedback loops beat elaborate planning. Simplify security.

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Product Research Data Visualization Research Software Feedback Software 78

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. 63% of consumers who were proactively engaged in Q1 were still seen later in the year (Q3-Q4). Transcript. I am Christy Culp.

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User Testing Webinar Data Visualization Feedback Software 173

Userpilot

AUGUST 1, 2024

Wondering what tools you should have in your PLG tech stack to guarantee business success? Successful SaaS companies don’t rely on a single tool doing all the work to drive product-led growth but a multitude of tools specializing in different tasks simultaneously.

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Analytic Tools Data Visualization Feedback Software Research Software 105

Mind the Product

MARCH 29, 2020

Zalora CTO Silvia Thom has been based in Singapore since 2013 and previously worked on consumer products in Europe and Japan. Super apps like Gojek and Grab combine multiple services such as food delivery and ride-hailing (Photo: Shutterstock). Delivering feedback has to be done differently for example. Trends and Challenges.

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Product Research Research Software Feedback Software User Testing 219

The Product Guy

APRIL 25, 2017

In the startup mindset of move fast and break things (thanks Mark Zuckerberg), often times customer interviews and getting to know how users interact with your application fall behind. Determining what goes into your product roadmap to execute on this vision can be boiled down to two things: quantitative and qualitative research.

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User Testing Customer Feedback Customer Experience Feedback Software 186

Alchemer Mobile

MAY 21, 2019

We recently hosted a webinar diving into how apps in different categories compare and compete. We took exclusive new data from our 2019 Mobile Customer Engagement Benchmark Report and segmented it by different app categories, including as Food and Beverage, Media, Retail, Travel, Lifestyle, and Finance.

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Webinar Feedback Software Data Visualization Travel 37

Product Innovation Educators

JULY 26, 2021

Skills for product managers to deeply understand customers’ problems and goals. Today we are talking about how to understand what provides value to customers by giving them what they need to solve a problem or complete a task. 4:00] What does your new book The Secret Lives of Customers add to Jobs-to-be-Done knowledge?

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Research Software Feedback Software Marketing User Testing 295

Mind the Product

FEBRUARY 11, 2020

Educate yourself on the different types of customers using your product (Image: Shutterstock). For me, it means stepping away from your own needs and experiences, and the assumption that every customer has the same needs. Tools to Become More Empathetic. Get Early Customer Input, Listen and Iterate. I also learned that 7.1

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User Testing Development Product Research Customer Feedback 216

Userpilot

JUNE 8, 2022

How can you tell if your product is resonating with users? How do you get feedback on what new features to build next? Being up to date with customer feedback is more important than ever as it gives you direct insights into what people think and feel, without you pushing them to say it. What is brand monitoring?

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