Gainsight

OCTOBER 22, 2020

I’m responsible for Product Management and Technical Communications. With a finance background, I am focused on developing our Revenue Optimization solutions, which connects Customer Success to revenue. . Afternoons are often focused on reviewing requirements, wireframes, and designs for the next set of initiatives.

Research Software 98

Research Software Feedback Software Customer Experience User Testing 98

The Product Coalition

JANUARY 12, 2023

"Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. Digital transformation (DT) is the process of leveraging digital technologies and data to create value and gain a competitive edge in today’s rapidly changing digital economy.

Artificial Inteligence 128

Artificial Inteligence Data Visualization Analytic Tools Research Software 128

Product Innovation Educators

MAY 22, 2023

Then when I heard his backstory in technology leadership roles at Xerox and Experian and the challenges he encountered with product roadmaps, I was eager to invite him to be a guest on this podcast. The CPO put together a product board, which met on a regular basis to review the major items coming in.

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

PMLesson's Ace the PM Interview

APRIL 26, 2022

Three huge economic sectors employ the majority of data scientists or analysts: finance, insurance and professional services. Data analytics professionals are typically comfortable with a wide range of technical programs and tech tools and are also skilled at coding.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Mind the Product

APRIL 20, 2021

. * ‘ Understanding Differences in Startup Financing Stages at Startup Xplore. Review us on your podcast app so that we can use your feedback to be better. She’s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space.

Analytic Tools 118

Analytic Tools Feedback Software Product Research Customer Experience 118

The Product Coalition

JULY 9, 2022

But if they don’t, then at some point the absence of product leadership will be felt. Over 6 years, we evolved from a services business to a technology-enabled patient engagement platform that was eventually acquired by Quest Diagnostics , with multiple cross-functional product teams working on different aspects of the platform.

Reporting Tools 111

Reporting Tools Product Management Product Manager Product Research 111

Centercode

FEBRUARY 18, 2021

In the early 90s, the technological landscape was a very different place. And the idea of a home filled with technology that could wirelessly communicate not only with you but other pieces of technology was, for most, as out of reach as something on the Jetsons. Internet access wasn’t available in the average household.

User Testing 59

User Testing Customer Experience Feedback Software Data Visualization 59

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review 104

Technical Review CTO Coach Startups Feedback Software 104

ProductPlan

JUNE 5, 2020

Now, we’ve evaluated top picks based on course content, reviews, communities/groups around the certifications, and industry recognition. The Product Leader Certificate requires a little more PM experience and demands competence in DevOps, data analytics, and hard technical skills. We’ve scoured the certification landscape.

Certifications 95

Certifications Customer Experience Artificial Inteligence Product Management 95

Atlassian

JANUARY 27, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. In Technology. The Compensation Estimator has already proven to be highly valuable for Atlassian leadership as well. Without this sort of automation and technology, we would have relied on employee surveys to garner the same sort of feedback. “We

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Technical Review 74

The Product Guy

FEBRUARY 27, 2020

Feasibility risk impacts the capacity of the team to build the product given time, skills and technology constraints. The sales team and leadership promised the clients to deliver the product without having any discussion with the engineering team. The Aviation Authority and leadership were appalled by our product.

User Testing 167

User Testing Weak Development Team Product Research Customer Experience 167

The Product Coalition

OCTOBER 14, 2019

Then the leadership team took our quarterly goals and translated them into objectives and shared them with the managers. Lesson 1: Don’t define OKRs without teams input It now sounds very stupid, but after 1 month into the cycle, we realized that most of the teams needed tech and product help to achieve their objectives.

Reporting Tools 60

Reporting Tools Data Visualization Technical Review User Testing 60

Mironov Consulting

JUNE 27, 2019

They are drowning, with no time for the underlying research and analysis that drive good product outcomes (first-person problem validation, matching end user value to technical features, pricing/packaging, market economics, testable positioning, win/loss and competitive analysis, internal alignment. See Melissa Perri’s product kata ).

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

The Product HQ

FEBRUARY 1, 2023

Within this leadership role, group product managers oversee the development of a group of products from the beginning, to its testing stages and eventual product launch onto the market. This includes the development and review of the product roadmap to guide the product team toward achieving the company’s objectives.

Product Management 52

Product Management Product Manager Certifications User Testing 52

ProductPlan

NOVEMBER 1, 2022

But compared to established departments like sales, engineering, or finance, product management is a relatively new discipline. They work with the CFO to secure the money they need for things like headcount, tools in the tech stack, analyst reports, user testing, and more. Sharpen your finance skills. Get comfortable with data.

Data Visualization 52

Data Visualization Finance User Testing Customer Feedback 52

Agile Velocity

MAY 20, 2020

The recent Harvard Business Review (HBR) article “ The Agile C-Suite ” 1 and Forbes article “Agile Isn’t New: What’s New Is The C-Suite Embracing It” have prompted some good discussion around the Agile Velocity virtual water cooler. . The Agile Leadership Team. HBR article setup. Balance from the Top.

Agile 79

Agile Feedback Software Data Visualization Research Software 79

PMLesson's Ace the PM Interview

MAY 19, 2020

This is an opportunity to learn about how the company does product management, and may even include a trip to learn about the tech industry in various markets! First, a recruiter will review your resume. A common question is: do I need to prepare for a technical round? The short answer is "it depends."

User Testing 98

User Testing Analytic Tools Product Management Product Manager 98

Gainsight

JANUARY 18, 2021

Nick wondered if the description has developed and changed due to the varied backgrounds and career paths that many CPOs have, including Chris’s. From finance and investment banking to product? Chris acknowledged that he didn’t have a deep technical background. A Data Nerd at Heart. Chris’s path to CPO began unconventionally.

Technical Review 52

Technical Review Research Software User Testing Product Research 52

Mind the Product

NOVEMBER 30, 2017

TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. For example if a customer is refused insurance by an automated system they can call and ask for a manual review.

Data Visualization 87

Data Visualization Technical Review Reporting Tools Technical Advisors 87

The Product Coalition

DECEMBER 8, 2019

business models, your product/business, finance, sales, marketing, scaling) 4. Iterative development, scrum/agile/kanban, product roadmaps, QA Technology. You can probably get by with a weekly review to be aware of the significant shifts and trends. Finance ?—?“ The fundamentals of business finance.

Weak Development Team 93

Weak Development Team Development Analytic Tools User Testing 93

Gainsight

NOVEMBER 4, 2021

And after a two-year hiatus due to COVID, being back in person couldn’t have felt better. I was thrilled when most CxOs shared that they are getting equal air-time in front of the Board as their executive counterparts in Sales, Finance, and Product. The event was limited to fifty C-level leaders in the Customer Success community.

Data Visualization 52

Data Visualization Customer Experience Software Review Technical Review 52

Gainsight

APRIL 22, 2021

We went through leadership changes and tried new go-to-markets. No Exits: Potential outcomes that might be attractive in a vacuum are prohibitive due to preferences and the last round’s valuation. Practically, this means your leadership needs to scale the business many times to grow into your new funding status. We were stuck.

Analytic Tools 120

Analytic Tools Feedback Software Data Visualization Customer Feedback 120

Gainsight

APRIL 2, 2021

Okta provides identity protection and secure technology, utilizing their “Identity Cloud.” Her role is directly involved with leadership and customer success. Regarding the people, they primarily assist CSMs and renewal reps, in addition to the leadership. Evolution of CS Ops.

Reporting Tools 52

Reporting Tools Data Visualization User Friction User Testing 52

Mind the Product

OCTOBER 19, 2016

Why should product managers be under any more pressure to make sound decisions than finance managers or sales and marketing teams? Second, the product manager’s delivery requirements will usually be the big development items in an organisation’s technology roadmap. The pressure is on to get it right.

Product Management 85

Product Management Product Manager Technical Review Customer Experience 85

Gainsight

APRIL 8, 2020

In those days, traveling was a major part of the job—traveling to California for monthly meetings with my product team; traveling to clients for sales calls or customer discovery; traveling to our corporate offices for sit-downs with other teams such as marketing, support, and finance. How much of this can be done today remotely? Conclusion.

Product Research 52

Product Research Travel Technical Review Document 52

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. Taking HubSpot or maybe Intercom even for example: relatively well funded companies with a relatively happy history when it comes to financing and stuff like that. You get less pressure then.

Customer Experience 188

Customer Experience User Testing Research Software Customer Feedback 188

Mironov Consulting

MAY 18, 2024

Something that comes up periodically in my product leadership coaching sessions: “As a Director or VP of Product, how do I get folks outside my immediate span of control to make improvements or do their jobs better or take my advice?”    Put it on your calendar.  Share job links widely. 

Technical Advisors 65

Technical Advisors Technical Review Weak Development Team Product Research 65

PMLesson's Ace the PM Interview

MAY 19, 2020

This is an opportunity to learn about how the company does product management, and may even include a trip to learn about the tech industry in various markets! First, a recruiter will review your resume. A common question is: do I need to prepare for a technical round? The short answer is "it depends."

User Testing 52

User Testing Analytic Tools Product Management Product Manager 52

DISQO

MARCH 28, 2019

According to an article in Harvard Business Review, a study of 57 reorgs found that fewer than one-third produced any meaningful improvement in performance: “Most had no effect, and some actually destroyed value.” The one thing that reorganizations have going for them is that they are definitionally supported by company leadership.

Customer Feedback 61

Customer Feedback Feedback Software Customer Experience User Testing 61

The Product Coalition

JUNE 10, 2018

They all have their own agenda’s and pet peeves e.g. engineers want to build things the right way without tech debt even if that takes longer, some designers are hesitant to put a stake in the ground without a bunch of research and testing, data scientists don’t like agile etc etc. marketing, finance, operations, brand etc.?—?again,

Product Management 60

Product Management Product Manager Product Research Technical Review 60

Product Innovation Educators

MARCH 4, 2019

He has a good cross-functional background for doing so, serving in senior roles in product development, marketing, finance, and sales. Our innovation centers are places where we can create new technologies and act on ideas. Senior leadership only controls the strategy. It’s not tied to performance reviews.

Feedback Software 53

Feedback Software Government Finance Technical Review 53

DISQO

MARCH 28, 2019

According to an article in Harvard Business Review, a study of 57 reorgs found that fewer than one-third produced any meaningful improvement in performance: “Most had no effect, and some actually destroyed value.” The one thing that reorganizations have going for them is that they are definitionally supported by company leadership.

User Testing 40

User Testing Customer Feedback Feedback Software Product Research 40

DISQO

MARCH 28, 2019

According to an article in Harvard Business Review, a study of 57 reorgs found that fewer than one-third produced any meaningful improvement in performance: “Most had no effect, and some actually destroyed value.” The one thing that reorganizations have going for them is that they are definitionally supported by company leadership.

User Testing 40

User Testing Customer Feedback Feedback Software Product Research 40

The Product Coalition

MAY 22, 2019

It certainly helps that Google, Amazon, Dropbox and other tech super-companies attribute so much of their success to them. PM, dev, UX, should create the draft and then share with the team for review. Since their invention at Intel in the late 1970s, Objectives and Key Results have amassed a huge following.

Onboarding KPIs 60

Onboarding KPIs Reporting Tools Weak Development Team Workshop 60

Johanna Rothman

OCTOBER 8, 2018

The company has a lot of managers: people managers, project managers, technical leads, architects. When we change the career ladder, people who prefer a more technical role can do that and not lose money. All of these people tell the teams what to do. When we change reward mechanisms for managers, they can collaborate with each other.

Software Review 60

Software Review Systems Review Technical Review Product Research 60

The Product HQ

JUNE 1, 2024

Essential Data Science Product Manager Skills Here are essential technical skills for a data science product manager: 1. Educational courses on technical product management can teach you all you need to know to become the best possible PM. Consider our Product HQ Technical Product Manager Course. Otherwise, skip ahead.

Data Visualization 52

Data Visualization Technical Review Product Management Product Manager 52

Product Innovation Educators

OCTOBER 3, 2022

6:11] What technical skills have you found helpful for your CPO role? You have to understand finance, technology, and customers. On the technical side, for me it’s been learning by hook or by crook. Speaking the language of development and being fluent and conversant are requirements for product leadership.

Technical Review 93

Technical Review Research Software Finance User Testing 93