ProductPlan

APRIL 3, 2021

Great products come from great product teams—not from frameworks. Using the right product framework can help guide a team’s work. But the product will be only as good as the people behind it. Product Frameworks Can Become a Crutch. How Useful Are Product Frameworks?

Framework 52

Framework Customer Experience Analytic Tools Data Visualization 52

Bain Public

DECEMBER 14, 2021

Product managers are forever students; they are constantly seeking to learn and grow their skillset and knowledge. As the technology industry continues to grow, so much product managers so they don't fall behind. How do you know that you are making a product or service that your customers want?

Books 52

Books Research Software Product Research Reporting Tools 52

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. What isn’t so often clear is how to do this on a day-to-day basis, when we’re not as experienced or when we deal with “less than ideal” products and organizations. By itself, that’s absolutely meaningless.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Mind the Product

JULY 10, 2017

Let’s establish this right upfront: nothing beats a well-managed full-time in-house team of local developers. Are there enough skilled developers at your location? And done right, I believe that outsourcing means you can come very close to your team next door in terms of productivity and innovation.

Weak Development Team 108

Weak Development Team User Testing Technical Advisors Product Research 108

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Intercom, Inc.

APRIL 23, 2018

When building your products, the security and privacy of your customers’ data needs to be a top priority. And that is also true when selling and marketing your product, particularly with the arrival of GDPR, which has brought the issue of data security and privacy to widespread public awareness. Invest in your security program.

Weak Development Team 220

Weak Development Team Systems Review Data Visualization User Testing 220

Product Bookshelf

JANUARY 3, 2017

Sprints enable you to get answers to key product and service questions in just five days. The process moves through identifying questions, creating solutions, storyboarding, prototyping, and testing with customers. Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days by Jake Knapp.

User Testing 48

User Testing Product Research Feedback Software Testing 48

Imaginary Cloud - Design

JULY 2, 2020

While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. little about product design. It is not that those books are bad. Why disregarding product design books is a mistake. There are a couple of well-known reading lists for UX/UI and product designers.

Books 138

Books Technical Review Research Software Data Visualization 138

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Onboarding, but make it remote. So I went looking for that.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

The Product Coalition

APRIL 29, 2019

Agile is dead: SCRUM implementation survival guide | BraveGeeks by Yuri Mediakov, PM at BraveGeeks Team Photo by Frode Myklebust on Unsplash Dave Thomas, one of the creators of the Agile Manifesto, has declared Agile as dead, stating that the values of being agile have been totally lost behind the implementation.

Agile 60

Agile Weak Development Team User Testing Customer Feedback 60

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. The bad news? Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. You don’t need a big budget or a dedicated marketing team to market your app.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

APRIL 14, 2020

Remote Agile (Part 5): Retrospectives with Distributed Teams TL; DR: A Remote Retrospective with a Distributed Team We started this series on remote agile with looking into practices and tools, followed by exploring virtual Liberating Structures, how to master Zoom as well as common remote agile anti-patterns.

Agile 78

Agile Feedback Software Data Visualization Reporting Tools 78

Intercom, Inc.

JANUARY 12, 2022

Unless you’re looking at the data to understand why your customers are using your products, avoid making decisions based on your expectations of their motivations. When in doubt, start poking around with some basic product assumptions and go from there. I started in the policy world as an economics researcher at a think tank.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Usersnap

JANUARY 18, 2024

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey ? By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. Question 10: What do you like most/least about our product/service?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. User research is a vital part of the design process. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Imaginary Cloud - Design

JULY 2, 2020

While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. little about product design. It is not that those books are bad. Why disregarding product design books is a mistake. Our own book about product design. ? Product Design Process.

Books 52

Books Technical Review Research Software Data Visualization 52

Sachin Rekhi

JANUARY 26, 2020

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. I've seen teams define new OKRs every month, every quarter, or every year. Writing Effective OKRs. Quarterly OKRs.

Customer Experience 205

Customer Experience User Testing Customer Feedback Weak Development Team 205

Intercom, Inc.

FEBRUARY 20, 2020

As the veteran of a slew of powerhouse companies such as Amazon, Twitter, Slack and Patreon, Buster has always been drawn back to writing about what he’s learned through his experiences working as a product manager for these companies. Too often, we try to eliminate tension, which actually removes a team’s opportunity for growth.

Data Visualization 232

Data Visualization Weak Development Team Product Research Research Software 232

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? Asana – a project management tool that helps you cut tasks into smaller sizes, assign them to relevant teams and individuals, and track progress. The marketing department is one of the most crucial in any company.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Intercom, Inc.

AUGUST 13, 2019

Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. You’d struggle because the tool is so bad! The report was called Augmenting Human Intellect: A Conceptual Framework. You can build a product and influence the people who use it.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Amplitude

FEBRUARY 21, 2021

“Scaling product and go-to-market efforts make data reliability and product delivery speed more important, while a growing team makes data reliability more difficult to manage. Instituting a data governance framework increases the integrity of your data, because everyone is working from the same taxonomy and standards.

Government 59

Government Data Visualization Framework Onboarding KPIs 59

UX Studio: Product Management

SEPTEMBER 12, 2021

Social Dilemma concludes that behind most digital products there were good intentions — to improve the quality of human lives. However, these well-intentioned products, created by brilliant programmers and designers, have become weaponized by ever-expanding algorithms and corporate profit maximization. The many layers of data .

Research Software 137

Research Software Data Visualization Reporting Tools User Testing 137

Business of Software Conference

JANUARY 28, 2019

He’ll be talking about how to scale and onboard sales teams effectively. Steve Johnson talking about product management. You may not have a department, but you have a function but it might come out via support or the product managers – so sales is a part of that. Find out more about BoS Europe 2019 here.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

The Product Coalition

NOVEMBER 6, 2019

Product Roadmaps are some of the most important product tools. Learn how to create your product roadmap in 2019, including 5 templates you can get inspiration from. Anything from working as a team or long-distance communication can be improved with the right application. The Principles of Creating a Product Roadmap 1.

Roadmap 61

Roadmap Data Visualization Technical Review User Testing 61

Gainsight

APRIL 17, 2019

Pestering them is bad. How do you strike a balance when talking to them inside your product? In-app engagements can significantly boost user retention, but overuse them and they’ll hurt your product experience more than they help. In-app engagements are customer outreaches that happen within a product.

Feedback Software 76

Feedback Software Customer Experience Customer Communications Customer Feedback 76

The Product Coalition

DECEMBER 20, 2018

Product Management is one of the toughest jobs out there. You are supposed to coherently navigate the development, design, and marketing of a product. Anything from working as a team or long-distance communication can be improved with the right application. Roadmapping is one of the unsung heroes in the product arena.

Roadmap 60

Roadmap Data Visualization User Testing Technical Review 60

UX Studio

MARCH 4, 2019

Web designer vs web developer – as a UX designer, I counter this match daily. But truly, the phrases don’t stop here, we have visual designers, front-end developers, back-end developers, UX designers (like me), et cetera. A developer friend of mine met with a client a couple of months ago. UX researchers.

Web Development 46

Web Development Web Developers Development Team Review Weak Development Team 46

Product Talk

MARCH 3, 2021

A few months ago, fellow Product Talk coach Hope Gurion and I sat down to discuss why there’s no single right way to do discovery. Welcome to “Why There’s No Single ‘Right’ Way to Do Product Discovery.” We’re both product discovery coaches with Product Talk. Find it here.

Product Research 164

Product Research User Testing User Friction Research Software 164

The Product Coalition

OCTOBER 21, 2018

Products live within markets that are constantly changing, making planning a difficult process. For many product people, the roadmap is their first taste of business strategy. There are a few common blunders that rookie product managers fall victim to: The development backlog is not the roadmap. Strategy, visualized.

User Testing 113

User Testing Roadmap Weak Development Team Customer Feedback 113

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging.

User Testing 143

User Testing Banking Customer Experience Technical Review 143