Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. The design team at IBM likes to employ a “make to learn” method. Prototype it til you make it. We keep iterating.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. And just continuing to push it higher with the team.

Reporting Tools 212

Reporting Tools Data Visualization Software Review Technical Review 212

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen. It is the only thing”.

Product Management 174

Product Management Product Manager Management Management 174

Usersnap

FEBRUARY 2, 2023

A well-executed product and user feedback policy (PUFP) is a critical aspect of any successful business strategy. This policy outlines the steps taken to effectively gather, manage, and communicate feedback from customers in a manner that promotes trust, accountability, and a deep understanding of the needs and desires of the user base.

User Testing 52

User Testing Customer Feedback Feedback Software Reporting Tools 52

Agile Velocity

FEBRUARY 11, 2020

It is one of the most commonly used, abused, and misused metrics in Agile software development. Teams, their managers, and even their stakeholders often focus on “improving velocity” without considering the entire value delivery system. Bad turnover. Team learning logs. Measure for a Purpose. Example Measures. Innovation.

Agile 104

Agile Data Visualization Product Research Feedback Software 104

The Product Coalition

DECEMBER 5, 2019

They run from ill-suited personal traits and the pursuit of individual agendas to frustration with the team itself. Read on and learn in this post on Scrum anti-patterns how you can identify if your Scrum Master needs support from the team. The Scrum Master is a servant-leader for the Scrum Team. The team composition is wrong.

Weak Development Team 127

Weak Development Team Reporting Tools Agile Customer Experience 127

Agile Velocity

FEBRUARY 11, 2020

It is one of the most commonly used, abused, and misused metrics in Agile software development. Teams, their managers, and even their stakeholders often focus on “improving velocity” without considering the entire value delivery system. Bad turnover. Team learning logs. Measure for a Purpose. Example Measures. Innovation.

Agile 101

Agile Data Visualization Product Research Feedback Software 101

nulab

MARCH 11, 2020

A SWOT diagram can help you work out your business’ strengths, weaknesses, opportunities, and threats (which, as you’ve probably worked out, is exactly what S-W-O-T stands for). Run a competitor analysis to see what others in the marketplace are doing, including their strengths and weaknesses. Competitors. Sociological.

Technical Review 82

Technical Review Data Visualization Feedback Software Weak Development Team 82

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. Plus, either way, you need to be good at quickly recognizing and correcting bad decisions. But it simply can’t inform the day-to-day decisions that product teams need to make.

User Testing 66

User Testing Research Software Market Research Product Research 66

UX Studio: Product Management

SEPTEMBER 12, 2021

This was completely unforeseen by the design team. It looks at how we can nudge away from a bad equilibrium in game-theoretic scenarios such as news filtering and dating apps. Many product teams follow in their footsteps. These tendencies usually occur when the team lacks a solid foundation of design and research ethics.

Research Software 138

Research Software Data Visualization Reporting Tools User Testing 138

Userpilot

APRIL 25, 2022

Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. Not all friction is bad. Friction logs can be created by the whole team. Not all friction is bad. Share information across multiple teams. How do you create friction logs?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

ProductPlan

MAY 7, 2019

Ensuring everyone is striving toward the same strategic goals while still working and thinking independently isn’t easy, particularly when the organization is broken out into separate teams. With more users on the Facebook platform the team is able to optimize everyone’s feed to deliver more value to users.”. Limiting innovation.

Customer Experience 98

Customer Experience User Testing Weak Development Team Roadmap 98

DISQO

MARCH 6, 2020

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. It requires teams to gain insights directly from consumers through experimentation and prototyping, align to the actual wants and needs of the market, and accelerate time-to-market.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

The Product Coalition

JULY 5, 2020

For many, careers invested in continued vertical and horizontal learning and progress take years to develop. You might actually cause greater damage seen in poor performance, unnecessary team member attrition, or unhappy employees who also want higher titles. Can you work across groups, hire teams, demonstrate leadership?

Weak Development Team 95

Weak Development Team Banking Engineering Leadership 95

PMLesson's Ace the PM Interview

MAY 22, 2021

Managing Individuals How do you run 1:1s with your team? How do you handle poor performers? How would you describe your role in coaching and career development? Tell me about a few people on your team and the career development plans you created with them. How do you balance feature development and technical debt?

Engineering 52

Engineering Weak Development Team Technical Review Research Software 52

The Product Coalition

SEPTEMBER 20, 2019

Setting up User Analytics A quick start guide based on my experience in setting up a tracking and analytics framework for an early-stage consumer tech company. I’ve seen bad implementions that dilute the benefits of collecting user data— A project had all its events named as ‘click’?—?effectively Data-driven Product Management?—?Setting

Data Visualization 68

Data Visualization Analytic Tools User Testing Research Software 68

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. Plus, either way, you need to be good at quickly recognizing and correcting bad decisions. But it simply can’t inform the day-to-day decisions that product teams need to make.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. Plus, either way, you need to be good at quickly recognizing and correcting bad decisions. But it simply can’t inform the day-to-day decisions that product teams need to make.

User Testing 40

User Testing Research Software Product Research Market Research 40

Modus Create

MAY 25, 2022

Implementing strong cyber security policies and procedures. Social engineering is a threat because it is a way for criminals and bad actors to access sensitive information by tricking people into revealing it. Poor Cyber Hygiene. Aligning to a framework such as the CIS critical control framework or the NIST CSF.

Reporting Tools 40

Reporting Tools Data Visualization Weak Development Team Software Review 40

Reveal

AUGUST 17, 2022

Context-enriched analytics Data-centric data analytics Improved data quality Cloud-based BI adoption Low-code development tools Collaborative BI Augmented analytics Embedded AI is the future Effective governance Storytelling on the rise Cross-functional embedded analytics. Low-Code Development Tools. Context-Enriched Analytics.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Research Software 59

eG Innovations

FEBRUARY 18, 2021

When any product is developed, there are assumptions made. What changes to your security policy, network architecture, and/or usage model is required to deploy the tool? 3 Easy Deployment in line with Corporate Security and Firewalling Policies. 3 Easy Deployment in line with Corporate Security and Firewalling Policies.

Reporting Tools 52

Reporting Tools Analytic Tools Data Visualization Enterprise 52

Userpilot

JULY 10, 2023

Leading questions aren’t always bad. However, you can use leading questions with a specific context to collect product development ideas or get actionable insights. But in certain situations, you can slightly tweak a survey question’s framework without compromising the data’s integrity.

Product Research 75

Product Research Customer Feedback Data Visualization Customer Experience 75

UX Studio: Product Management

NOVEMBER 8, 2021

He gathered a team of like-minded design enthusiasts to shape the future of digital design and innovation. Our dedicated UX teams have successfully handled over 250 collaborations with clients from different industries worldwide. Apart from helping clients with product design, we also develop digital products in-house.

Research Software 78

Research Software User Testing Technical Review Product Research 78

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. Although she was a product manager, she’d experienced sales first-hand growing up and had spent many hours studying revenue teams.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

The Product HQ

FEBRUARY 1, 2023

They work with leaders and their own teams across organizations. TPMs are responsible for communicating complex technical ideas to both technical and non-technical team members. As a technical program manager, you communicate with product managers, leadership teams, and external vendors.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Modus Create

JANUARY 12, 2021

So let’s dive into some old and new methodologies that companies use to implement, develop and balance the three pillars. Each methodology has strengths and weaknesses, and since implementations can vary widely, it’s useful to understand how and when to apply elements of each.

User Testing 45

User Testing Customer Experience Customer Feedback Technical Review 45

Department of Product

AUGUST 22, 2022

User data Metrics matter in product development, but as with most things, it’s very easy to get overwhelmed by the sheer number of metrics you could be measuring at any given time. If your team members can’t even articulate the value proposition, how can you expect customers to understand it? Do they want what we’re building?

User Testing 52

User Testing Feedback Software Customer Experience Product Research 52

Department of Product

FEBRUARY 18, 2022

SaaS Pricing Models for Product Managers 6 ways to price your SaaS product using leading SaaS businesses as inspiration Pricing a product is a critical part of product management; it’s rarely something product teams will or should do themselves and will typically involve a blend of product, marketing and sales. And rightly so.

Research Software 52

Research Software User Testing Product Management Product Manager 52

Usersnap

JANUARY 18, 2024

NPS surveys are excellent customer satisfaction tool which can be helpful source of knowledge to rest of the crossfunctional team Mastering NPS Surveys in 2024: A Comprehensive Guide to 21+3 Survey Questions and Templates for Optimal Customer Insight s Question 1: How likely are you to recommend our business to a friend or colleague?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

The Product Coalition

DECEMBER 8, 2020

Big companies will bring the latest in new venture frameworks research, they’ll have excellent trainers involved, and they’ll tap people that have done it before. Given the emotions and egos often on the line, a framework like this can lead to a more collaborative discussion grounded in some objectivity rather than a clash of opinions.

Development Team Review 158

Development Team Review Technical Review Systems Review Software Review 158

Intercom, Inc.

JANUARY 12, 2022

I started in the policy world as an economics researcher at a think tank. However, we’ve had a great team. Benn: The modern data stack is the catchall term for the new set of data tools that are being developed on the backs of data products moving to the cloud. In that sense, it’s been very challenging.

Data Visualization 152

Data Visualization Analytic Tools Research Software Reporting Tools 152

Userzoom

APRIL 17, 2018

As SaaS craftsmanship becomes more refined each year, we should expect another wave of frameworks and ready-made UI solutions. Far too many conversations are centred around technology, frameworks or toolkits, and these things are being treated as if simply using them automatically ensures good user experiences and design.

Research Software 107

Research Software Feedback Software Analytic Tools User Testing 107

Userpilot

AUGUST 5, 2023

A data tracking plan is the framework used and strategies implemented to collect and analyze data for valuable insights. A data tracking plan is the framework and strategies you implement to collect and analyze data for actionable insights. SMART goals framework. What is a data tracking plan? and data points (i.e.,

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Modus Create

MAY 28, 2024

In our Conversations with Chief Innovators series, Larry explains that business leaders are concerned because AI “exhibits behaviors we might label as bad in humans.” Top considerations for developing an AI strategy AI initiatives are not one-size-fits-all—yours should be tailored to organizational needs and strategic goals.

Reporting Tools 49

Reporting Tools Research Software Data Visualization Weak Development Team 49

Department of Product

MARCH 28, 2022

The types of trends that matter to product teams So if we agree that staying on top of trends matters, the question then is, what types of trends should we bother staying on top of? In a product development context, and particularly with reference to technologies, this can be problematic. Others will fail.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Sachin Rekhi

JANUARY 8, 2025

In his widely acclaimed book Good Strategy, Bad Strategy , Rumelt explores the reasons behind the prevalence of poor strategies in the business world and provides a clear framework for developing effective ones. When this hard work is not done, weak amorphous strategy is the result.

Weak Development Team 78

Weak Development Team Strategy Data Visualization Construction 78

Product Talk

MAY 7, 2025

Whether its hard to visualize this way of working in your context or you havent come across many real-life examples of how other similar teams are approaching this, we get it. We discussed the most common usability challenges developers face when starting with a new API. The struggle is real. The new API used JSON.

Reporting Tools 178

Reporting Tools Research Software Feedback Software User Testing 178