Mind the Product

APRIL 27, 2017

Figure 1: FRAMEWORK OF METHODS TO CAPTURE AND DEFINE PRODUCT FEATURES. Different written and visual methods can be used to detail problems that target user experience as pain points. This, I think, is a better way to begin to understand a user or market need and its associated pain points.

Framework 116

Framework User Testing Research Software Feedback Software 116

Gainsight

OCTOBER 14, 2022

Is it different for every customer?”. These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. This series is also hosted by Tim Van Lew, Director of Customer Success Strategy at Gainsight.

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User Friction Engineering Customer Experience User Testing 52

Userpilot

JUNE 30, 2022

The product management jobs-to-be-done framework relies on the idea that the customer is ready to spend money on a product only when it helps them complete a particular job. Tony Ulwick has invented the model to help companies better identify and meet the needs of their customers. What do we mean by ‘jobs’?

Feedback Software 74

Feedback Software Research Software Framework User Testing 74

Userpilot

DECEMBER 12, 2023

We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. For example, your goal may be to improve customer retention.

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Roadmap Customer Experience UX Product Research 88

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. Focus on their JTBDs, pain points , and gains from using your product.

Research Software 81

Research Software Feedback Software User Testing Reporting Tools 81

Userpilot

JANUARY 9, 2024

TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. SMART goal-setting framework. Session recording example by Hotjar.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Research Software 89

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. A CRM for Product.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Product Management University

DECEMBER 13, 2022

Your product should be able to make customers measurably better at specific job tasks that are critical to their success, for sure, but does it do so easily and efficiently, and even more importantly, do those customers actually enjoy using it? Read on to learn more about product experience and how to improve it for your customers.

Customer Experience 147

Customer Experience Onboarding KPIs User Testing Customer Feedback 147

Product Talk

APRIL 8, 2020

For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work. How do we know when a pain point is worth pursuing?

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Product Research User Testing Research Software Data Visualization 266

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 91

Analytic Tools Feedback Software User Testing Customer Experience 91

Userpilot

JULY 20, 2022

It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. Quality Function Deployment (QDF) is a framework that helps teams translate customer requirements into technical requirements, and design the product and processes needed for its development. Are you ready?

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User Testing Feedback Software Customer Feedback Customer Experience 95

Lenny Rachitsky

APRIL 4, 2024

Brought to you by: • Explo —Embed customer-facing analytics in your product • Vanta —Automate compliance. By adopting a systematic and data-driven approach to preparing and delivering presentations, you can effectively refine your skills and increase your impact as a speaker.

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CTO Data Visualization Embedded Analytics Reporting Tools 47

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth.

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Data Visualization Analytic Tools Feedback Software Product Research 73

UX Planet

FEBRUARY 1, 2024

Users can perform various financial transactions such as self-transfer, payments to contacts, and UPI-based payments and receive guidance on managing expenses through savings and investments. Addressing these issues through innovative and user-friendly applications can transform individuals, businesses, and the overall economic landscape.

Analytic Tools 94

Analytic Tools Data Visualization Research Software Reporting Tools 94

Userpilot

APRIL 16, 2024

In SaaS, a product experience strategy provides the building blocks for making customers stay, engage with your app, and eventually become loyal advocates for your product. So what strategies can help you elevate the user experience? Define strategic goals using the SMART framework to align with business needs.

Data Visualization 85

Data Visualization User Testing Customer Experience Analytic Tools 85

The Product Coalition

NOVEMBER 11, 2021

By bringing your choices back to the original problem statement, and keeping the users’ pain points at the forefront of your decision making, you can be more certain you are making the right choices for your product User Personas ?—?ensuring You will likely outline the current user journey and the future state (a.k.a.

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Userpilot

AUGUST 13, 2023

Examples of different prioritization frameworks. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Customer requests aren’t enough to make product decisions. And what to do after prioritizing features.

Data Visualization 85

Data Visualization User Testing Customer Experience Feedback Software 85

Userpilot

MARCH 24, 2024

Forgot password user flow. Onboarding flow for new users. Referral user flow. Plan upgrade user flow. Review generation user flow. New feature release user flow. Cross-sell user flow. Customer support user flow. Account cancellation user flow. Onboarding flow for new users.

Data Visualization 93

Data Visualization Customer Feedback Analytic Tools User Testing 93

PMLesson's Ace the PM Interview

JULY 1, 2020

Learn a framework for quickly pitching a new product idea, and enhance your career! At this point inexperienced product managers are ready to walk out, but I give them a framework in order to structure the discussion. The framework I suggest to candidates is this: 1. Pain points 2. Market sizing 4.

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Vision User Friction Product Management Product Manager 72

Product Talk

SEPTEMBER 7, 2022

When it came to defining their work in terms of user problems, the trivago team already had good habits in place. First, product work is informed by foundational research done by the trivago UX research team based on the Jobs To Be Done (JTBD) framework. Users don’t usually express their needs directly.

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Product Research User Testing Customer Experience Research Software 202

Userpilot

NOVEMBER 23, 2023

The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. As companies scale, they often cannot satisfy customer needs equally well. Build a product that users love by delivering value and a good product experience. They lack vision and lead nowhere.

Feedback Software 85

Feedback Software Analytic Tools Product Research User Testing 85

Userpilot

MARCH 18, 2022

Having a product messaging framework is important because it sets the precedence for how the market and your potential customers will see your brand. Good product messages highlight your value proposition and the benefits you promise to deliver to users. It shows what you can do for them and why they should pick your solution.

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Research Software Feedback Software Messaging User Friction 52

Userpilot

MAY 21, 2024

Focusing on conversion optimization is key to maximizing the potential for drawing in customers by adopting a user-centric approach. This guide cuts through the fluff, giving you actionable insights to convert your web traffic into paying customers seamlessly. Ramp up customer acquisition.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. One of the key aspects of fixing user friction is understanding how to prioritize that work along with things like new feature development. Then we present it to our hugging and marketing teams.

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Framework Roadmap Customer Experience User Testing 58

Mind the Product

JUNE 20, 2019

Even with very short cycles between discovery and delivery, it can take up to several months from identifying a user problem to the release of a potential solution to real users. She says that you can only create significant value for the business by solving the big problems for the users. Understanding User Needs is key.

Product Research 168

Product Research User Testing Customer Experience Customer Feedback 168

Userpilot

MARCH 19, 2024

TL;DR User experience optimization means understanding how users engage with your product to make their experience more enjoyable. Constant UX optimization is important because it improves user satisfaction , improves user engagement metrics, and drives customer loyalty. Refine your product copy with AI.

Customer Experience 88

Customer Experience User Testing Research Software Feedback Software 88

NextBigWhat

OCTOBER 24, 2021

So he decides to interview people and ask a simple question: “Where do you have your best customer service experiences?” It was about finding solutions for a customer and finding their pain points.” – Feel – Felt – Found Example: Customer: This Mac is just too expensive.

User Friction 52

User Friction Customer Experience Leadership Framework 52

Userpilot

JUNE 5, 2023

TL;DR The SaaS conversion funnel is a visual representation of your ideal customer journey from awareness to product adoption and revenue expansion. It differs from the SaaS sales funnel which ends when a user makes their first purchase, or the SaaS marketing funnel which ends with brand advocacy. SaaS Conversion Funnel.

Analytic Tools 69

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 69

PMLesson's Ace the PM Interview

OCTOBER 7, 2019

Recommended Structure Exponent's Product Design Framework Here is a framework that we recommend you use for Product Design questions. I want to start by segmenting different target customers and their pain points, then analyze the pain points to design the product features. Does that sound good?

Reporting Tools 65

Reporting Tools Data Visualization User Friction Feedback Software 65

Userpilot

JULY 18, 2023

Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making. Product analytics software provides objective insights into user behavior and product performance. Customization – so that you can set it up for the unique requirements of your SaaS operation.

Analytic Tools 86

Analytic Tools Feedback Software Research Software Reporting Tools 86

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Use social proof to reassure users and build trust.

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Feedback Software Analytic Tools Research Software Data Visualization 99

Mixpanel

JUNE 10, 2020

No matter the industry, product experimentation should always be done with your customers top of mind. Team members who present their turkey demos have NerdWallet’s resident turkey toy placed in their charge. It’s all about doing the legwork upfront before presenting a hypothesis to your team.

User Testing 75

User Testing Product Research Weak Development Team Customer Feedback 75

Antwak Blog

JANUARY 29, 2021

Be a Marketeer – Use frameworks to gauge the perfect product-market fit. Be an Architect and an Interior Designer – Build and design products that address consumer pain-points effectively and transpires into a practical and scalable solution. It is one of the most trending roles presently. Critical thinking.

User Testing 52

User Testing User Friction Product Management Product Manager 52

Userpilot

DECEMBER 6, 2022

Take both positive and negative feedback seriously; they are equally important to building fantastic customer experiences. UX research insights are important to the product design process because they help to: Create a customer-focused product. Find friction points and act on them. Let users provide feedback on demand.

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Data Visualization Customer Feedback User Testing Feedback Software 90

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. Great user documentation brings many benefits : it can help boost product adoption , improve customer retention and satisfaction , and reduce the burden on your support team.

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Document Analytic Tools Feedback Software User Testing 81

Pragmatic Marketing

JUNE 1, 2020

And this is where some common marketing pitfalls present themselves. The beauty of storytelling—when done right—is that you’ve put your customer at the center. It’s an outside-in approach that has your audience, whether customer or prospect, as the hero. The customer. That context is important.

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User Friction Customer Experience Branding Messaging 91