Userpilot

JANUARY 29, 2024

Communicate your product’s value with clear instructions and use webinars to improve customer engagement. SaaS UX design focuses on creating an intuitive, user-friendly, and efficient interface that allows users to easily accomplish their tasks and goals within the software. Why is UX design important in SaaS?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JUNE 26, 2023

TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

ProductPlan

JUNE 19, 2020

In our webinar Product Managers: Treat your Strategy as a Product , Hadrien Raffali discusses the importance of tracking market activity and tweaking plans accordingly. Watch the webinar, below! Watch the webinar, below! Also crucial is the ability to gain mindshare when trends and new technologies are still in nascent stages.

Product Strategy 83

Product Strategy Strategy Research Software Technical Review 83

Gainsight

MARCH 19, 2020

We hosted a webinar with Slack on this topic. Notes demonstrate the diligence that your team is taking and they make sure accountability is clear on both sides. To do all of this, consider finding ways to connect with your clients digitally, in a “tech touch” model, and then use that outreach to drive virtual meetings.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Userpilot

JULY 11, 2023

Jonathan McKay’s talk on how big tech brands offer amazing customer service. Our Youtube channel is full of webinars, expert interviews, SaaS reports, as well as guides presented by AI-generated avatars! Personalizing not only the marketing (like promotional videos) but the whole customer's experience using new technology like AR.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software User Testing 97

Userpilot

APRIL 18, 2023

TL;DR Customer success strategy is a framework of tactics to deliver value to your customers throughout their lifecycle in order to provide them with the right solutions, support, and guidance to help them succeed. Provide product training via live webinars. So why not get a Userpilot demo to improve customer success without coding?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JULY 26, 2021

One of the best product growth tools is Userpilot because it lets you implement contextual onboarding with its granular user segmentation features and no-code UI element styling engine. In the beginning, software was expensive and purchase decisions were made by highly technical executives. Code-free styling in Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Gainsight

AUGUST 6, 2021

When gathering these insights, be sure to build a framework around capturing high-quality feedback to get a clear understanding of the customer’s problem. Train your Customer Success teams to apply the same framework when collecting feedback from customers. monthly progress reviews, QBRs, etc.), Step 3: Launching.

Product launches 52

Product launches Customer Feedback User Friction Onboarding KPIs 52

ProductPlan

MARCH 17, 2021

For example, if you discover that most customers want to receive their purchases in the fastest possible time, you could use retail inventory management software to speed things up. This framework should always put the customer front and center while ensuring any changes are viable within your overall business model. Making a Plan.

User Testing 63

User Testing Reporting Tools Data Visualization Customer Feedback 63

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

ProductPlan

MARCH 17, 2021

For example, if you discover that most customers want to receive their purchases in the fastest possible time, you could use retail inventory management software to speed things up. This framework should always put the customer front and center while ensuring any changes are viable within your overall business model. Making a Plan.

User Testing 52

User Testing Reporting Tools Data Visualization Customer Feedback 52

Gainsight

AUGUST 31, 2020

We will share the lessons here but also encourage you to sign up for the live webinar series here. . In a recent webinar with Denise Stokowski, Group VP of Platform Products at Gainsight , Amy shared that she identified that she wanted to be more involved with people. Some of you may have heard of the Peloton Cycle.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Gainsight

MARCH 10, 2022

In episode 12, Adam recounted reading a Harvard Business Review article that said, “Culture is the glue that binds an organization together, and it’s the hardest thing for competitors to copy.” So, your internal framework should reflect that. Attend conferences, watch webinars, read books, and look for CS leaders to follow.

Customer Feedback 59

Customer Feedback Reporting Tools Customer Experience User Testing 59

Gainsight

NOVEMBER 7, 2023

Sana Benefits recently shared how it was able to overcome these challenges in its first year with Gainsight in a recent Essentials Business Review webinar. Its due diligence on technology options ended with the decision to scale its customer success strategy with Gainsight Essentials.

Customer Communications 52

Customer Communications Systems Review Technical Review Software Review 52

Pragmatic Marketing

JULY 13, 2020

In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide. The Dead Squirrel Value Selling Framework. New Capabilities Drive a Shift. How urgently would you want to get rid of the smell?

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide. The Dead Squirrel Value Selling Framework. New Capabilities Drive a Shift. How urgently would you want to get rid of the smell?

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide. The Dead Squirrel Value Selling Framework. New Capabilities Drive a Shift. How urgently would you want to get rid of the smell?

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Userpilot

APRIL 14, 2023

A product-led onboarding process helps users get set up with the “Software as a Service” through interactive walkthroughs, native flows , and in-app guidance rather than external resources or video tutorials. Social media, in-app resource centers , and webinars hosted by your SaaS company also help. Customer success.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Onboarding KPIs 98

The Product Coalition

MAY 26, 2018

And companies across the globe have spent a lot of time and effort over the last few months interpreting privacy policies and legal documents, assessing product, processes and marketing strategies, and reviewing vendor relationships to make their products and businesses complaint to the new regulation. 4 Work Closely with Your Legal Team.

Research Software 60

Research Software User Testing Product Research Customer Experience 60

Gainsight

NOVEMBER 22, 2022

There is increased pressure on tech buyers to make sure there is a clear need, quick value, and obvious ROI for any software purchase. There are a lot of reasons buying CS technology has unique considerations. Why should Customer Success have its own tech stack? . Those systems are built to be fundamentally different.

Technical Review 52

Technical Review Systems Review Customer Experience Software Review 52

Userpilot

APRIL 28, 2023

Have you ever abandoned a product due to poor customer onboarding? In this article, you’ll learn ten best practices for utilizing user onboarding software to create a positive customer onboarding experience for your users. Create no code in-app surveys with Userpilot. Book a free demo now !

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

SEPTEMBER 23, 2021

It’s near-impossible to code your own onboarding without a vast amount of time and money, so you need special onboarding software. If you assess onboarding software by lack of code, segmentation capability, in-app communication, analytics , and pricing, Userpilot is the clear market leader. But not all of them.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience User Testing 98

The Product Coalition

MAY 25, 2018

TL;DR: Webinar Product Backlog Anti-Patterns The third Hands-on Agile webinar product backlog anti-patterns covers common problems from out-dated and oversized tickets to the part-time proxy product owner and his or her idea repository. On June 5th, 2018 , the fifth webinar will address Sprint planning anti-patterns ??

Webinar 60

Webinar Agile Product Research Customer Experience 60

Userpilot

DECEMBER 6, 2022

Marketing Resource Management (MRM) refers to a set of marketing technologies and processes focused on streamlining and centralizing marketing assets, operations, workflows, and information into a single system. MRM software makes it easy for marketing managers to set and track goals , task completion, and team workflow.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Gainsight

APRIL 17, 2019

A complete in-app engagement strategy requires two things: technology and structure. Technology is necessary to deploy the in-app engagements and a framework, like the one below, will help you map out when, where, and how often your engagements should occur. But like we said above, tech is just half of it.

Feedback Software 76

Feedback Software Customer Experience Customer Communications Customer Feedback 76

Gainsight

MAY 18, 2023

Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product Keynote to explain how Gainsight’s three product lines come together to power Digital Customer Success. We’re talking about our Product team.

Generative AI 52

Generative AI Data Visualization Reporting Tools Analytic Tools 52

Gainsight

MARCH 31, 2020

An in-app engagement strategy requires two things: structure and technology. Technology is necessary to deploy the in-app engagements and the processes below will help you map out when, where, and how often your engagements should occur. This has affected everyone, especially healthcare workers and the technology they use every day.

Healthcare 52

Healthcare Information Customer Feedback Customer Experience 52

Gainsight

JULY 14, 2020

An in-app engagement strategy requires two things: structure and technology. Technology is necessary to deploy the in-app engagements and the processes below will help you map out when, where, and how often your engagements should occur. This has affected everyone, especially educators, and the technology they use every day.

Feedback Software 52

Feedback Software Strategy Customer Feedback Customer Experience 52

Userpilot

OCTOBER 20, 2022

You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. Build a QA framework. You can use the SMART goal-setting framework as a guide: 2. The explosion in customer experience technologies makes users expect personalized interactions now more than ever.

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

eG Innovations

AUGUST 3, 2021

A few days ago, we hosted a very well received webinar presented by Barry Schiffer (CTP) from eG’s Benelux team and George Spiers , CTP and real-world Citrix Administrator. A colleague and I were answering questions during the live webinar, and we received a lot of questions. are used to monitor the different Citrix technologies.

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Userpilot

JULY 15, 2020

When I was planning this blog, I wasted a lot of time trying to get my head around the technical, mechanical definition of a flywheel. That’s when they can see how to create user interface patterns, checklist, and widgets without coding. These are the people who are happy to give you great reviews: Source: capterra.com.

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Mixpanel

AUGUST 3, 2023

Mark Kilens, Chief Marketing Officer at Airmeet, says he uses a framework when he thinks about marketing strategy. With this framework, you can develop a marketing strategy that focuses on your larger goals—like the success metrics and value moment conversion—and then look at what tactics are most effective at improving those metrics.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Mixpanel

AUGUST 3, 2023

Mark Kilens, Chief Marketing Officer at Airmeet, says he uses a framework when he thinks about marketing strategy. With this framework, you can develop a marketing strategy that focuses on your larger goals—like the success metrics and value moment conversion—and then look at what tactics are most effective at improving those metrics.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Mixpanel

AUGUST 3, 2023

Mark Kilens, Chief Marketing Officer at Airmeet, says he uses a framework when he thinks about marketing strategy. With this framework, you can develop a marketing strategy that focuses on your larger goals—like the success metrics and value moment conversion—and then look at what tactics are most effective at improving those metrics.

Analytic Tools 40

Analytic Tools Data Visualization Customer Experience User Testing 40

Brian Balfour

JUNE 20, 2017

If you want to learn more about onboarding strategies and frameworks, consider applying for the next Reforge program here. But most of Patreon's Creators aren't part of Silicon Valley, or even part of tech. The six hypotheses they tested, where the hypotheses came from, what worked and what didn't. l hope you enjoy the post.

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. No coding required- talk to a product specialist today. SEO is composed of three elements: On-page SEO Off-page SEO Technical SEO.

Research Software 91

Research Software User Testing Outbound Marketing 91

The Product Coalition

DECEMBER 11, 2018

Because a new trend is quickly gaining traction in tech and product management: remote work. Of course, this was at the same time that communication technologies were being deployed across the world. The generalization of these technologies over the 1950s and 1960s, with the acceleration of IT from the 1970s onwards, did the rest.

Analytic Tools 60

Analytic Tools Technical Review Data Visualization Customer Experience 60