Intercom, Inc.

JANUARY 14, 2021

How to use technology to create something. But the consulting experience was interesting because I realized that technology is just one part of it – to have a big impact and to build something that’s going to touch many people or solve something important, I need to understand the world and the business side.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Modus Create

MAY 11, 2020

We’ll start with some prerequisites, and then jump into execution and implementation of frameworks. For people in tech, it’s just our daily environment, nothing too fancy, nothing too hard. This applies not only in tech, but also in politics and society. The Novel Context. Is it hard? Is it impossible? Second, Ego Sanitization.

Technical Advisors 72

Technical Advisors User Testing Technical Review Feedback Software 72

Gainsight

AUGUST 6, 2021

When gathering these insights, be sure to build a framework around capturing high-quality feedback to get a clear understanding of the customer’s problem. Train your Customer Success teams to apply the same framework when collecting feedback from customers. monthly progress reviews, QBRs, etc.), Step 3: Launching.

Product launches 52

Product launches Customer Feedback User Friction Onboarding KPIs 52

Alchemer Mobile

APRIL 14, 2020

How deep does your understanding of the technology go as a PM? And how much do you try to be, like, a subject matter expert from a technological standpoint compared to your engineering team? How do you manage executive expectations, customer expectations, and technical resources? So that’s me. Christy : Awesome.

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Product Bookshelf

JANUARY 31, 2017

Your company will rely on you to be the most knowledgeable about your product so never take your eye off the market and establish an objective framework to guide your decisions. The book starts with Sean agreeing to be the first product manager at Alpha Technology Ventures. Take Charge Product Management by Greg Geracie.

Technical Advisors 48

Technical Advisors Product Management Product Manager Technical Review 48

Userzoom

AUGUST 24, 2017

I know, I know – it’s not the technical definition, but this has served me well for 2 decades. We also strongly advise researchers to get all (or as many) stakeholders as they can to contribute towards study designs, tasks, prototypes, and participant criteria. Use frameworks to organize your findings to make them actionable.

Data Visualization 55

Data Visualization Customer Feedback Customer Experience Technical Advisors 55

Gainsight

AUGUST 31, 2020

At an annual Autodesk engineering technical conference two years ago, Amy took the stage to address this very issue wearing a Peloton shirt and told the audience the story of the Peloton subscription experience. Amy advised leaders to have a skill of prudent vision regarding resources , both monetary and human capital.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Department of Product

MARCH 28, 2022

It is extremely difficult (and probably not advisable) to attempt to stay on top of all trends. For product people, we’re mostly interested in trends which impact the 3 core skill areas of product management: Technology Business Design So let’s tackle each of these separately. It’s impossible for one person to do.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Product Bookshelf

SEPTEMBER 14, 2020

The OKR framework can inspire teams and bring focus to an entire company. . OKRs were brought from Intel to Google by John Doerr where the method gained popularity within the high tech and startup communities. The story begins with the struggling founders meeting with their top advisor and board member who recommends OKRs.

Technical Advisors 62

Technical Advisors CTO Coach Technical Review CTO 62

Usersnap

JUNE 15, 2023

A product management process is a strategic framework that guides product managers and their teams through the product lifecycle – from ideation to launch and beyond. Going through reviews dropped by your potential customers on competitors’ products across different review sites to discover areas you can capitalize on.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

The Product Coalition

APRIL 5, 2021

Examples include your stories, and your requirements for your Technical teams. Communication with tech teams is always a disaster waiting to happen by the slip of a few points and misalignments. I use this stage for nothing but to get more ideas as I write, and then review. This is just how I do it, but feel free to skip.

Document 78

Document Technical Advisors Construction Technical Review 78

Business of Software Conference

JULY 7, 2021

Alex A may have little patience to deal with awkward technical queries, and may be willing to make unrealistic promises to get deals to cross the line. Ask yourself what you are doing to encourage the sales team to reflect, review and adapt their performance on a daily or weekly basis. Your sales playbook should be less BS, more BoS.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Department of Product

JUNE 27, 2022

Who does technical leadership? Typically I’ve seen these be called Business Review meetings. When I was at Gremlin, we copied Amazon’s approach, and had these meetings: A “weekly business review” meeting, with local leadership. A “monthly business review” meeting. Who does project management?

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

The Product Coalition

MARCH 21, 2018

A mentor advised me to think about three broad categories?—?the Understand the technical architecture for the product : Get an engineer to sit down with you and explain how the product works under the hood and which major technologies and frameworks have been used.

User Testing 60

User Testing Technical Advisors Research Software Feedback Software 60

Business of Software Conference

JUNE 29, 2020

If you just pick what category your product fits in – is the cash cow or – we have these really simple frameworks you just apply the rules, you’ll solve the problem. So what Dewey is advising us to do. But we all know that that’s not really true right. These are the essentials of thinking.

User Testing 59

User Testing Feedback Software Research Software Product Research 59

Business of Software Conference

NOVEMBER 26, 2018

Rahul shared an incredibly simple framework Superhuman uses for understanding their customers. Press reviews are kind of blah, sales cycles take too damn long, but you can almost always feel it when it is happening. They’re very trusting, the technically sophisticated, and they really just wanted to get time back in the day.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Product Talk

AUGUST 10, 2016

We would jump from reviewing interview guides one week to discussing experiment results the next. We ignore the advice of Chip and Dan Heath where they advise us to avoid “whether or not” decisions (i.e. I find it easier to create separate trees for each, but technically you could include them both on the same tree.

Research Software 238

Research Software Product Research User Testing Customer Experience 238

Imaginary Cloud - Design

JANUARY 30, 2020

This may be due to this new paradigm coming from, and still being restricted to, the realm of data scientists. One of them is the user's resistance due to the fear of the black box (AI tools that make crucial decisions in an opaque way without explaining the rationale followed). Humans shouldn't act like machines. "

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103