Userpilot

MARCH 21, 2025

Optimizing a mobile app isnt just about fixing crashes or improving load times. So how do you ensure your app is intuitive, engaging, and built for long-term success? In this blog, Ill break down five mobile app optimization strategies that will help you. What is mobile app optimization? Profile startup.

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Userpilot

SEPTEMBER 30, 2024

What is a messaging strategy? A messaging strategy is a marketing framework /plan that outlines how your brand communicates its key messages and unique selling proposition to its target audience. Why should you have a solid messaging strategy? through surveys, interviews, and other Voice of Customer research.

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Messaging Research Software User Testing Analytic Tools 111

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe.

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Userzoom

AUGUST 8, 2019

Despite that, some professionals new to UX research expect many insights to validate the design hypothesis based on just a few pages. Here are some guidelines about testing prototypes: 1) Choose the most relevant research questions based on your prototype fidelity. Is the prototype solving your problem? Who is the competition?

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Intercom, Inc.

AUGUST 21, 2019

These include traditional editorial review sites such as Techradar and PCMag , which often review both software and tech gadgets. Portuguese-speaking countries), getting us to review your tool can give you a nice boost from the first minute. How to find relevant software review sites. Best project management tools.

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Software Review Technical Review Reporting Tools Research Software 172

Userpilot

MARCH 24, 2025

Their customers rely on their offline-first mobile app to guide them through complex fieldwork. In this role, you will define and execute the mobile product strategy, enhancing the user experience for field service professionals while driving seamless integrations with enterprise systems. Who would be a BAD fit for this job?

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Intercom, Inc.

SEPTEMBER 15, 2022

But historically, our communication technology has been mostly text-based. And when typing a message, there is a lot more room for ambiguity and misunderstanding, even when the interlocutors know each other well. Tomoko Yokoi, researcher and advisor in digital transformations at the IMD Business School in Switzerland.

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Userpilot

AUGUST 14, 2024

– Technographic —preferred device and operating system. – Improving satisfaction among existing customers by adding in-app communication. Customer segmentation software recommendations: 1. Track customer behavior, build segments, launch in-app initiatives, and analyze their performance with Userpilot.

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Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? We also show you how to create a message map for your SaaS! Utilizing message mapping ensures all team members’ alignment in their communication across various channels. Let’s get to it!

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The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. Make support easily accessible.

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Userpilot

MAY 27, 2024

TL;DR Product thinking is the process of identifying problems and coming up with solutions by placing the user in the center. This practice also invites you to think of your business goals and current technology limitations. Identify and assess market opportunities, by researching market gaps and trends to tailor profitable products.

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Folding Burritos

DECEMBER 7, 2017

This of course varies widely and depends on each product’s characteristics; however, it is an easy metric to use as guideline. It’s a two-level processing system: Do we know “Who” is giving us this feedback and why? Uses and definition of different kinds of segmentation. You need to know where you’re headed.

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Userpilot

JUNE 4, 2024

TL;DR Interaction design is the practice of designing digital products and interactive systems with a focus on user behavior. Design principles are guidelines that empower interaction designers to create intuitive and engaging user interfaces. Follow usability guidelines to enhance engagement. Let’s get started!

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Data Visualization Feedback Software Research Software Analytic Tools 104

Userpilot

JULY 30, 2024

But as a SaaS business, how can you design a UI that opens the door to increase product engagement ? error messages, alerts). Create a wireframe : Sketch rough layouts, use digital wireframing tools, and iterate based on stakeholder and user feedback. Tools : UI designers use tools like Sketch, Figma, and Adobe XD to create UIs.

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User Testing Feedback Software Analytic Tools Research Software 105

Product Talk

SEPTEMBER 4, 2024

We’ll learn about how they started rolling out the product trio model at Botify, some of the tools and tactics they’ve developed to guide their work, and what they’ve observed from the research they’ve conducted with other product leaders and trios. Do you have a Product in Practice you’d like to share? You can submit your story here.

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UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. In this case study we cover: The user onboarding redesign process, Problems and their solutions, and. I worked closely together with Bence (UX researcher and colleague), as well as Xeropan’s CEO and developers.

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UX Studio

SEPTEMBER 23, 2024

Imagine a future where lesson planning takes minutes, not hours—this is the promise of AI-driven educational tools. To understand how these tools work for teachers, we conducted an in-house project. During this project, we aimed to explore their attitudes toward AI and AI-driven tools. For recruitment, we used Respondent.io

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Research Software Feedback Software Education Data Visualization 88

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

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Data Visualization Product Research User Testing Reporting Tools 218

Product Talk

NOVEMBER 8, 2023

Like any good product person, she decided to conduct both qualitative and quantitative research to dig into this topic, including running a survey and holding in-depth interviews with community leaders and organizers (like me). Teresa: Product managers, designers, software engineers, user researchers… feel free to add your favorite title.

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freshtrax

MAY 21, 2019

You definitely want to consider using the LINE app for business in Japan. Despite the fact that LINE corporation is the number 1 social media in Japan and a great communication tool, there is very limited information available in English. LINE is a messaging app used by more than 7.9 Who are the Users?

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Research Software Reporting Tools Customer Experience User Testing 85

UX Studio: Product Management

MAY 19, 2021

The first question that comes to mind is why bother creating your design system if there are literally hundreds of others available online? Why did we decide to work on our own design system? What is the Okapi design system? Grid system. Well, the simple answer is that we are picky, and we all have our own way of working.

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Research Software Feedback Software User Testing Customer Experience 95

Userpilot

JANUARY 16, 2024

Book a demo and see how Userpilot can help you deploy in-app messages, self-serve support, and other strategies to improve user satisfaction. Not performing user research on your target audience User research forms the foundation for building effective products. Choose the methods that best fit your budget and timeline.

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User Testing Feedback Software Research Software Product Research 105

UX Studio

MARCH 13, 2023

I have been learning about self-awareness and the importance of mental health over the past 10 years, but I hardly used mobile apps or such to support my mental state. Are there any guidelines and regulations for digital products that designers need to follow? this end, there are quite a few tools that can help.

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Research Software Feedback Software Reporting Tools Onboarding KPIs 83

Mind the Product

JUNE 20, 2019

Even with very short cycles between discovery and delivery, it can take up to several months from identifying a user problem to the release of a potential solution to real users. Here we face the following questions: how do we discover these solutions, and even more importantly, how can we stay in this intersection in the long term?

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Product Research User Testing Customer Experience Research Software 184

Userpilot

DECEMBER 15, 2022

The best tools to use to track NPS are Userpilot and SatisMeter. Userpilot is a more well-rounded option, where you can build and send surveys, and then create in-app product experiences based on the results. He wanted to devise a quick way to measure customer loyalty and satisfaction without conducting extensive research.

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Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

AUGUST 28, 2023

In a saturated SaaS world with tons of alternatives, a consistent brand experience can make you a recognizable brand. Maintaining core brand elements across various platforms to offer a familiar brand image. Using in-app messages to highlight brand value while maintaining content and visual consistency.

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Branding Customer Experience Feedback Software Data Visualization 98

Intercom, Inc.

DECEMBER 21, 2021

Some of our achievements and milestones over the past 12 months include: We continued to launch amazing new features, such as Conversation Topics , Multichannel Transactional Messaging , and a best-in-class WhatsApp integration for Support teams. You can’t always get what you quant: Bringing numbers to life through user research.

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Customer Communications User Testing Research Software Technical Review 196

Intercom, Inc.

MAY 13, 2019

Here’s an approach and a few tools that make it easier to write a great onboarding experience. Actions taken: I downloaded an app from my bank to help me track and categorize my spending. As part of our product research at Intercom, we’ve reviewed the onboarding flows of hundreds of software products.

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User Testing Customer Experience Research Software Product Research 171

Intercom, Inc.

JULY 6, 2021

You’ll either need to set up regional teams to provide round-the-clock coverage or look into self-service solutions such as chatbots or a knowledge base to help customers during off-hours. Support leaders say robust tools, KPIs, and handoff practices are key. Invest in workforce management resources.

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Intercom, Inc.

OCTOBER 12, 2021

We’re the first to say that bots and automation are invaluable tools in your support arsenal – but we also know they’re not always the answer. Supercharge your team’s efficiency with automation and apps. A billing concern is not the time for a message like, “Uh oh, your payment failed! Here’s why. Womp wooommppp ?? ”.

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Weak Development Team Customer Experience User Testing Customer Feedback 222

The Product Coalition

AUGUST 26, 2022

We have to simplify systems to make business decisions. The problem Decomposition is a classic approach to simplifying systems. You can draw certain big units in detail, and approach the whole system, opening only the units you need right now. It requires thorough artifact preparation before outlining solutions.

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The Product Coalition

MARCH 10, 2021

Project Aristotle ’s researchers proved that you could not design a perfect team, even considering the team's size, diversity of skills, experience, and personality traits. In short, the Project Aristotle “researchers found that what really mattered was less about who is on the team and more about how the team worked together.”

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Usersnap

FEBRUARY 4, 2022

This is why you need a website feedback tool at your side to get you across the finish line. Drop your existing feedback tool. I recommend dropping your existing website feedback tool. Set up a browser-based user feedback tool. Keep everybody in the loop and invite clients to your feedback tool. Well, managed?

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Feedback Software User Testing Data Visualization Customer Feedback 98

The Product Coalition

MARCH 29, 2022

More than 80% of consumers are likely to evaluate brands they follow on social media for solutions. Still, it wasn’t until Facebook launched a little over a decade ago that companies began paying attention to it as a powerful tool for marketing. Branding was all about print media, broadcast ads, and newsletters back in the day.

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Branding Reporting Tools User Testing Research Software 158

Arkenea

JANUARY 25, 2025

Leading medical institutions utilize various IT systems to manage and operate their diagnostic, treatment, and administrative services. Unfortunately, this hinders effective communication across multiple systems. HL7 steps in as the ideal solution, useful for transferring electronic data across two or more healthcare systems.

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UX Planet

AUGUST 16, 2024

Does your current website suffer from outdated technologies that hamper user experience? Try to get as many experts and departments involved in the project, especially: Marketing : Provides insights into target audiences, creates messaging strategies, and establishes user experience (UX) best practices.

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Imaginary Cloud - Design

JANUARY 30, 2020

In the last year, major companies in business intelligence (BI) digital solutions, such as Qlik and Tableau were already investing on it. However, it's essential that businesses don't underestimate those tools' UX design. It doesn’t matter how much potential a tool has if it’s too difficult or too unpleasant to use.

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