The Secret PM Handbook

AUGUST 4, 2017

The Secret Product Management Framework. Finally writing down the Secret Product Management Framework was a revelation for me. It put all the activities I do as a product manager into perspective. You Might Be Surprised Which Product Management Activity Is Most Important. The Challenge of Roadmaps. Breakthrough!

Framework 150

Framework Product Management Product Manager Weak Development Team 150

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. Write a Handbook. Strategy Paper. In a strategy paper you lay out why a certain topic is important to the company. Documentation Powers.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Gainsight

APRIL 21, 2022

You will learn everything from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. . Creating a Product Roadmap? From Idea to Fruition: Manage Your Product Lifecycle More Efficiently. Top KPIs Every Product Manager Should Track. Product Experience .

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

The Secret PM Handbook

AUGUST 22, 2016

As a product manager, I’d like to find some tools that help me do my job. Strategy – how the goals of my company drive the solutions I deliver, and how my solution aligns with those goals. Roadmapping – how my solution will be shaped over time. Tools For What We Do. Practically nonexistent. Your prioritization?

Research Software 170

Research Software Feedback Software User Testing Product Management 170

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . How do product-led strategies contribute to business growth? . Want to learn what data to start keeping track of for PLG?

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Userpilot

NOVEMBER 3, 2022

Knowledge management is the process of gathering, storing, and distributing information. A good knowledge management process is essential to succeeding with self-service support. Categorize your content: You need a suitable knowledge management process to keep your support center in top shape. Product roadmaps.

Analytic Tools 90

Analytic Tools Feedback Software Customer Communications Data Visualization 90

Gainsight

MAY 3, 2022

It also positions your product firmly at the core of your company’s growth strategy. To secure more expansion revenue, product managers need to put the product at the center of the customer experience at every stage of the business–from acquisition all the way to expansion. Here’s how product-led growth lifts expansion revenue: 1.

Customer Experience 52

Customer Experience Analytic Tools Data Visualization Customer Feedback 52

Business of Software Conference

SEPTEMBER 15, 2021

Radical Product Thinking is a clarion call for vision-driven product development over the iterative approach that has, for many, become the orthodox approach to product strategy and management. Five Elements of the Radical Product Thinking Roadmap. Vision Strategy Prioritization Execution and Measurement Culture and Change.

Software Review 52

Software Review Books Vision Agile 52

Agile Velocity

MAY 14, 2020

Align the initiative with measurable business outcomes and define a clear transformation roadmap. A good leader affects a team’s ability to deliver … how the team manages its work and develops products. Roll Out Strategy. Transformation Roadmapping. The DevOps Handbook (Book). Aligning teams to value.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Business of Software Conference

JUNE 25, 2021

If you’re running a software company (or somehow involved in strategy) you’ll be familiar with the conversations and debates about what the “next killer feature (or product)” is going to be. Some with a specific focus like user experience, product design, sales, or product management. What is Jobs-To-Be-Done?

Framework 64

Framework Research Software User Testing Customer Feedback 64

UX Planet

MARCH 31, 2024

That’s why UX strategy is a crucial skill any seasoned UX professional should master. What is UX strategy UX strategy is a plan of action that allows the organization to reach a higher state of user experience over a certain period of time. Product strategy strategy guides how to achieve target condition over time.

UX 80

UX Strategy Research Software User Testing 80

Gainsight

NOVEMBER 23, 2020

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. Jeff is the Senior Manager of Customer Success Operations. . Together, we’ve mapped out a three-year roadmap for the CS org.

Analytic Tools 52

Analytic Tools User Testing Data Visualization Reporting Tools 52

The Product Coalition

AUGUST 26, 2019

Modularization can manage the complexity and customization in product development. it depends on the product strategy. Define modularity drivers based on company-specific factors such as strategy and financial limitations. As markets become more segmented, companies scale by trying to meet segmented needs.

Feedback Software 60

Feedback Software Customer Experience User Testing Data Visualization 60

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. PLAN Every prioritization decision you make has to be in line with your company plan or strategy.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

The Product Coalition

OCTOBER 22, 2018

spread across your CRM, stuck in support tickets or your latest project management tools and in spreadsheets owned by your customer-facing teams. And that they have a roadmap for 2 years, so their customers can’t help them right now. Who comes up with the strategy? Times have changed and technology has shifted power to the user.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Gainsight

NOVEMBER 10, 2021

If you’re a product manager or leader, it’s up to you to embrace change and dive into the most effective product growth strategy for the era. Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. Back your product roadmap with data.

Feedback Software 52

Feedback Software Blog Product Research Reporting Tools 52

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. How To Hire A Customer Success Manager The Right Way with the amazingly talented Irit Eizips, Chief Customer Officer at CSM Practice. Three key phases for Successful Value Management. Your Customers Need You to Put Yourself First: Listen to Them!

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Mind the Product

SEPTEMBER 6, 2018

Over the years I’ve worked alongside a number of enterprise product managers in many companies. I’m a product manager at Adobe, a company with a long product management tradition and which has produced some of the best products in the history of software. The Foundation: Immediate Access to a Diverse set of Customers.

Enterprise 139

Enterprise Customer Feedback Customer Experience Reporting Tools 139

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the real world, product managers may have to start from scratch and quickly find something meaningful to work on. 25 mini-research ideas for inspiration 25 mini-research ideas for product managers 1.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

BrainMates

APRIL 2, 2019

We know Product Management is a tough gig. But what about quitting Product Management? Let’s address the elephant in the room and ask ourselves, “Am I cut out for Product Management? Let’s address the elephant in the room and ask ourselves, “Am I cut out for Product Management? How does this relate to Product Management?

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Hutwork

MARCH 19, 2018

Product management goes well beyond those certified in agile or another method. Whether you became a product manager or someone asked you to wear one more hat, leading can be stressful. One key to successful product management is to keep learning. Management books normally discuss processes and people and skip over technology.

Books 67

Books Research Software Feedback Software Weak Development Team 67

Intercom, Inc.

OCTOBER 29, 2019

Download The Growth Handbook. Authoritative, actionable strategies on how to grow your business. A substitute for strategy or planning. For example, our Sales team is now able to give segmented customer feedback to our product leaders to influence our roadmap. Assessing progress on our strategy.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Sequent Learning

SEPTEMBER 4, 2019

Fundamentals of Product Management – For the Last Time. People often ask me why I write books and articles about product management. And these actions float down to the product managers who sometimes operate by the agendas of others, vs. the advocacy for the business of their products. That’s great news.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Iteratively Blog

MAY 31, 2020

In the end-user era , where you acquire customers by leveraging product-led growth, knowing what specific actions folks take in your product is instrumental in guiding your strategy across product, sales, marketing, and customer success. Inform roadmap decisions : Product analytics can go a long way in informing your product roadmap.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

Gainsight

MAY 10, 2021

But for CS, the real Top Guns are Will Rahim , SVP of Global CS, and his wingmen, Scott Klimek , VP of Customer Operations, and Todd Massey, Senior CS Ops Manager, all of Delphix They will be leading the session Win Fast by Hiring CS Operations Early. Watch Next: Customer Success Strategy. VP of Product Management at Software AG.

Data Visualization 52

Data Visualization Travel Customer Experience Customer Feedback 52