Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. Finally, and only when you have those two systems in place, you can (and must) start empathizing with them.

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Arkenea

DECEMBER 15, 2024

We have tried at least one diet and nutrition app after gaining a few extra pounds. Though some of us may still be struggling with keeping up with the strict diet routine the app has to offer, the usage of such apps hasn’t dropped. diet and nutrition app market was valued at $2,187.63 percent by 2028.

Research Software 52

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Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Download The Growth Handbook. Authoritative, actionable strategies on how to grow your business.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

Modus Create

DECEMBER 10, 2024

Tips for achieving AI-led digital transformation What eight industry leaders want you to know By Modus Create Posted in Digital Transformation , Operations , Platform , Product Published on: December 10, 2024 Last update: December 10, 2024 AIs evolution from a buzzy trend to a business investment has taken many executives by surprise.

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Reporting Tools Research Software Data Visualization Technical Advisors 40

Intercom, Inc.

MAY 2, 2019

Product researchers and managers call these realizations of value “aha” moments. Take a look at the social giants Facebook and Twitter: they both realized they won’t get to a billion active users simply by optimizing their platforms for the ones who engage multiple times a day. Download The Growth Handbook.

User Testing 184

User Testing Customer Experience Customer Feedback B2C 184

Userpilot

AUGUST 25, 2024

TL;DR A product support specialist is responsible for providing technical assistance and support to customers, troubleshooting issues, guiding users, and ensuring customer satisfaction in the SaaS industry. Product support specialists utilize various tools to enhance their efficiency. Looking into tools for product support specialists?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

UX Planet

JANUARY 22, 2024

Tools like Colour Contrast can validate your choices. Nielsen’s research reveals that users rarely read word by word; instead, they scan pages. Line Height Strategy: For headings, maintain a line height of 1–1.2 Minimize system response times, incorporating progress bars and animations to make waits tolerable.

Customer Experience 98

Customer Experience User Testing Research Software Customer Feedback 98

Userpilot

AUGUST 28, 2024

TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Customer onboarding managers utilize various tools to enhance their work. Looking into tools for customer onboarding managers?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MARCH 18, 2021

A successful customer retention strategy requires constant iteration and innovation to keep up with an ever-changing SaaS market environment. This article will dive into how each department should own its own customer retention strategy – and how it should all fit together! TL;DR- 13 Customer Retention Strategies.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Consider Userpilot for its no-code in-app guidance and analytics capabilities.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Onboarding KPIs 52

Userpilot

AUGUST 19, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Consider Userpilot for its no-code in-app guidance and analytics capabilities. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Mind the Product

JANUARY 10, 2017

While there are a large number of tools which claim to help you to create value, for me, quite frankly, it boils down to only a few secret weapons which do not (most of the time) involve buying fancy software or subscribing to the latest project management doodads. Write a Handbook. Strategy Paper. Documentation Powers.

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The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We also looked at some other research by Mind the Product and by Richard Banfield.

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Feedback Software Research Software User Testing Product Research 60

Userpilot

AUGUST 30, 2024

TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Hutwork

MARCH 19, 2018

Each product iteration is different, technology is ever evolving, and work environments change as well. The Plugged-In Manager: Get in Tune with Your People, Technology, and Organization to Thrive. Management books normally discuss processes and people and skip over technology. A true teacher would never tell you what to do.

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Books Research Software Feedback Software Product Manager 67

Userpilot

AUGUST 28, 2024

TL;DR A customer onboarding manager is the person behind developing and implementing onboarding strategies to help SaaS customers move seamlessly from sign-up to effective product use. Looking into tools for customer onboarding managers? Let’s get started! Book a demo to see it in action!

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

The Product Coalition

OCTOBER 22, 2018

What you think the title might be sums how a lot of customers feel about their experience with SaaS organizations big and small when it comes to giving you their ideas, feedback & feature requests. Before I get to the practical stuff, let’s understand a bit about the situation most SaaS businesses are in right now. It matters.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Userpilot

AUGUST 28, 2024

In the SaaS industry, this role involves troubleshooting issues, guiding users through product features, and ensuring customer satisfaction by resolving their queries efficiently. Looking into tools for product support specialists? Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Onboarding KPIs 52

Gainsight

JUNE 11, 2021

The results are increased engagement, increased productivity, and better solutions. Major Takeaways: Customer interviews can reveal things that no survey or quantitative research really could. Your Customers Need You to Put Yourself First: Listen to Them! This session was led by Violaine Yziquel, Sr.

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Reporting Tools Onboarding KPIs Research Software Data Visualization 91

Gainsight

JUNE 17, 2022

If you’re considering implementing—or have already implemented—a product-led growth (PLG) strategy, one of the first things you should determine are the metrics you’ll need to measure success. . How do product-led strategies contribute to business growth? . Since January 2020, PLG companies have outperformed standard SaaS growth by 2x.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Research Software 52

Intercom, Inc.

OCTOBER 24, 2019

People were just connecting with each other in such a benevolent way through this platform. It’s a very human-centered design agency that’s really involved in observing and researching people moving through the real world and informing designs with that reality. Bailey: One is that they are willing to give up control.

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Research Software Customer Experience User Testing Feedback Software 116

Sequent Learning

SEPTEMBER 4, 2019

Sometimes I write as an outgrowth of my benchmark research with results worth sharing for the greater good of our community. Over the past couple of years, a number of software companies have emerged with tools that are designed to help product managers do their jobs. Fundamentals of Product Management – For the Last Time.

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Customer Experience Research Software Product Manager Product Management 63

Business of Software Conference

SEPTEMBER 10, 2018

What makes Business of Software Conference speakers so smart? Current reading: I’m currently in the middle of reading a whole slew of books on JTBD, for the research I’m doing on the topic. Next up: Moesta’s Jobs-to-be-Done Handbook and Christensen’s Competing Against Luck. Like most smart people, they read a lot.

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Imaginary Cloud - Design

MAY 22, 2019

In other words, the field is still portrayed as having doubtful tenets and as trying to simply sell design as some sort of phony business strategy. Here we see service design working on a system level, with an overview of the different products, processes and touch points of the whole service. Telling service design apart from UX.

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Research Software User Testing Weak Development Team Customer Experience 59

Bain Public

DECEMBER 14, 2021

As the technology industry continues to grow, so much product managers so they don't fall behind. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) by Clayton M. The Innovator's Solution: Creating and Sustainability Successful Growth by Clayton M.

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Books Research Software Product Research Reporting Tools 52

Business of Software Conference

JUNE 25, 2021

If you’re running a software company (or somehow involved in strategy) you’ll be familiar with the conversations and debates about what the “next killer feature (or product)” is going to be. 30th June Hangout: Creating Software Ecosystems (free attendance). What is Jobs-To-Be-Done? Learn more.

Framework 64

Framework Research Software User Testing Customer Feedback 64

BrainMates

APRIL 2, 2019

In start-ups, Product Managers often report that founders don’t allow them to steer the Product Strategy and Roadmap. Layer customer research and conversations on top of these discussions and the job becomes inherently more challenging. Don’t like switching contexts? Don’t like to take risks?

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Product Manager Product Management Customer Experience Data Visualization 99

Business Acumen Institute

SEPTEMBER 18, 2023

Some of you also know me through some of the books I’ve written, namely Product Manager’s Desk Reference, Business Acumen Handbook, and so on. I do a lot of research. And, the research is done sometimes to the workshops I deliver. So we have technical solutions that don’t necessarily solve a customer problem.

Data Visualization 40

Data Visualization Reporting Tools User Testing Research Software 40

Product Bookshelf

JANUARY 3, 2017

The process moves through identifying questions, creating solutions, storyboarding, prototyping, and testing with customers. Sprint gives examples of robotics, healthcare service, cancer research study matching, coffee, and a sports fitness mobile app. Tuesday – creating solutions.

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User Testing Product Research Feedback Software Testing 48

Product Bookshelf

AUGUST 22, 2016

The solution is to develop an emotional ‘hook’ that fundamentally changes user behavior. Thinkertoys: A Handbook of Creative-Thinking Techniques. Find the solution to the smallest component, then work your way up. ACTION : Make product design decisions using design principles, proven by research studies. by Nir Eyal.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

Imaginary Cloud - Design

JULY 2, 2020

Be it re-inventing the wheel or trying out new stuff, but without solid foundations, direction and strategy. “Oh, However, it's likely that they are outdated regarding society/technology/design patterns or to only present high-level good practices that are more or less atemporal. That means that you will be wasting time and resources.

Books 52

Books Technical Review Research Software Data Visualization 52

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Eoghan McCabe, CEO , and Matt Hodges, VP of Commercial Product Strategy.

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Analytic Tools Research Software User Testing Customer Experience 150

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Even some of the other tools like Slack and Asana give great signals on whom I’m collaborating with. My email inbox is completely obvious.

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User Testing Research Software Customer Experience Onboarding KPIs 160

Intercom, Inc.

JUNE 28, 2018

This week we released The Growth Handbook , a collection of tested frameworks and invaluable lessons to help steer your company’s trajectory up and to the right. Even some of the other tools like Slack and Asana give great signals on whom I’m collaborating with. My email inbox is completely obvious.

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User Testing Research Software Customer Experience Onboarding KPIs 126

Iteratively Blog

MAY 31, 2020

Time and again, folks have used product analytics tools to better understand their customers. In the end-user era , where you acquire customers by leveraging product-led growth, knowing what specific actions folks take in your product is instrumental in guiding your strategy across product, sales, marketing, and customer success.

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Data Visualization Analytic Tools Onboarding KPIs User Testing 97

The Product Cafe

DECEMBER 12, 2023

Our marketing strategies, positioning, and pricing all play a pivotal role in how our product is perceived and experienced. In product development, the type of evidence we rely on to build our products can make or break our strategy. Research the broader market, not just your current user base. Maybe, just maybe, it's not them.

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Product Research User Testing Customer Feedback Customer Experience 52

Alchemer Mobile

OCTOBER 22, 2020

Going back to basics to find inspiration has been one way expert product managers adjusted their strategies to meet rapidly-shifting consumer needs. The first 10 books focus solely on product management theory and strategy, while the last 10 books focus on general problem solving and business strategy. by Nir Eyal. Buy it here.

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