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Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

Intercom, Inc.

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”.

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Emotion AI: How Far Can It Go?

The Product Coalition

Instead of a face-to-face conversation, we send chat messages or schedule a video call. deaths per 100,000 individuals due to automobile accidents, according to a survey. Software development companies develop apps that can detect tension, frustration, and fatigue. In the United States, there are 11.7

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Little Otter’s Rebecca Egger on making mental health care accessible to all

Intercom, Inc.

? ?. For Rebecca Egger, the CEO and co-founder of Little Otter , a mental health service designed for children, digital transformation will play a crucial role in scaling healthcare. AI and automation will inevitably play a big part in scaling healthcare and making it accessible for everyone who needs it. What was that like?

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Product Positioning Strategies For SaaS: Types and Examples

Userpilot

This is by clearly communicating the value of their product and reviewing its alternatives using its authority. You could use characteristics-based positioning by highlighting the platform’s unique feature of real-time collaborative coding, setting you apart from competitors who offer traditional, isolated coding environments.

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Through The Lens of PX: How Gainsight?s Customers Double Down on Customer Success During COVID-19

Gainsight

As new sales slow down due to uncertainties in budgets and spending, retaining customers is the easiest and more effective way to keep the cash flow going. With PX, we have our javascript code embedded in SaaS applications and thus get to witness every user’s clicks and actions, anonymously, across a healthy set of cloud applications.

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Pharmaceutical Product Managers’ Unique Roles and Responsibilities

ProductPlan

A SaaS product manager won’t need to code features or fix bugs in the company’s app. This is why you’ll find most pharmaceutical product management job descriptions asking for a degree or equivalent work experience in the sciences, technology, or healthcare. The pharmaceutical industry, however, is one of the exceptions to this rule.

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Product Teams: Help Your Company Navigate COVID-19 With This One Simple Process.

Gainsight

Unless you are in one of a few select industries — video conferencing, distance learning, security or certain healthcare companies etc. Deliver messages or surveys in-app to keep your customers informed or gather key information to support them better. COVID-19 is likely to put a big dent in your growth.